Aspen Court

Moore Street, off Sunderland Street, Gateshead NE8 3PN
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9.9 80 Reviews
  • Aspen Court, Gateshead
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Leigh Brown (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (57)
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Aspen Court Reviews (80)

9.9

Aspen Court has a Review Score of 9.9 (9.904) out of 10, based on 30 reviews in the last 2 years.
Over all time Aspen Court has 80 reviews.

Overall Experience
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Date Published
  • 80
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Reviewer Connection to Aspen Court
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Total of 80, showing 1-20
Review from Glynis T (Niece of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt was at Aspen Court from October 2022 until this August when she passed away after a short illness.
She enjoyed her time at the Carehome were she has been looked after by all carers and at the end by the medical staff. There care and attention to all her needs have been exceptional. Whenever
we visit it always feels more like a home environment were it is such a nice place to be. We cannot praise them all enough. They have kept in touch with me sometimes daily to keep me updated on her health and wellbeing, when she took poorly as unfortunately we live in Norfolk over 4 1/2 hours away. The Manager has helped my aunt and myself whenever it was required. Thank you all.
Reply from Leigh Brown, Manager at Aspen Court

It was a great pleasure to look after your auntie and to yourself near the end she will be a great miss in Aspen Court I will let all the staff know about your lovely feedback

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Review from J T (Husband of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy for my wife to be at this home. The staff are very good and helpful. I only wish she had a nicer room. The medical care she gets is very good. I know she can be hard to live with, but the home seems to look after her well. What more can I say but thank you.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your feedback if you would like to give me more feedback on your family members room please come and have a chat with me when you are visiting next time

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Review from L C (Daughter of Resident) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to see my dad and can honesty say what a beautiful home he is in,, the cleanness is to high standards and the meals are fantastic the manger and staff are always at hand and very helpful and he looked really happy.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your positive feedback I will let all the staff know vis our message service

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Review from Laura W (Friend of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Came to visit my auntie and the service is outstanding from all the staff especiallythe manager. The food and cleanliness is immaculate. The care they provide is out of this world and would recommend this to anyone
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely feedback we value all families' views

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Review from D R (Friend of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My beautiful friend has been in Aspen Court for two years they love their home the staff are always there for them nothing is the bother.the hygiene of the home is immaculate there is always a beautiful smell in the home the manager always has time for you no matter what, we as family and friends are
very happy with the care delivered to our loved one
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much we appreciate all feedback from.family and friend. Your comments are amazing home manger will let all staff know your thoughts

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Review from Tracy R (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident at Aspen with advanced Alzheimer's since April. The staff have been brilliant and my mother seems more calm and less anxious than in her previous home. The family have been able to relax more knowing she is now safe and well cared for and the nurses are always on the ball
predicting conditions like UTIs well in advance. They always take the time to provide updates and make themselves available no matter how busy they are, as does the Manager, whose door is always open with a warm friendly greeting and has been more than helpful at such a stressful time. I cannot commend the home enough for the care and support they have provided and would like to thank all of the staff for making my mam feel so at home and well cared for
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your support and feedback we appreciate it very much so

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Review from June G (Friend of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing in this care home, the care my friend received in this home was second to none .the food was absolutely delicious and plenty of choice. I thought that the hygiene was especially good .
Reply from Leigh Brown, Manager at Aspen Court

Thank You for your lovely feedback our staff will appreciate this

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Review from T P (Friend of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visit our friend every week the home is amazing the staff care very much they show they love the residents we care and dignity the manager is very caring her door is always open if she is busy she will always give you a friendly wave
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your feedback we appreciate all feedback from families and professionals

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Review from Debbie R (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been a resident at Aspen Court care home for nearly 3 years. All of the staff are great with my mam and you can tell really care for her. My mam has Alzheimer's and has alot of daily care needs which are all completed by the staff with great kindness. Any medical needs that arise have been
dealt with immediately by the home who keep me informed on every detail. They also include my mam in all the activities from painting to Tai Chi. Also the support the whole family have received has been amazing and the manager is never too busy to chat through and help with any questions or advice.
Reply from Leigh Brown, Manager at Aspen Court

Thanks, you for your amazing feedback I will pass on your kind words and thought to the team

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Review from I L (Granddaughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana has been at Aspen Court for almost three years and has received the highest quality care from the staff there. They have kept her clean, well fed, healthy and most importantly happy. There is obviously always an element of worry when a family member has dementia but the staff at Aspen Court
do everything within their power to lessen that worry. They are there for the families in addition to the residents. My nana has built such a bond with them and we couldn't be happier with how she is treated there.
Reply from Leigh Brown, Manager at Aspen Court

Thanks you for your lovely feedback I will pass this all onto the team

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Review from Cath R (Daughter-in-law of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff at this home every one goes extra mile to make sure our mother is well taken care of. We can't fault any part of this home . Makes us feel happy she is in the best place and getting best care possible massive thanks to all staff involved each and everyone of you is appreciated more
than you know .
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely feedback, I will send a message out to all the staff expressing your amazing review

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Review from S D (Son of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Aspen Court are very kind and respectful. My father spent the last three years of his life in the care home where he was treated with kindness and dignity.
Reply from Sanju Joy, Office Support Manager at Aspen Court

Thank you so much for taking the time to share your wonderful feedback about Aspen Court! We're thrilled to hear that you had such a positive experience with us.Our team works tirelessly to provide compassionate and high-quality care, so it's incredibly rewarding to know that our efforts are appreciated. Your kind words motivate us to continue doing our best every day.

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Review from Simon K (Son of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff go "Above and beyond" in their care of my mother who has complex needs and exhibits challenging behaviour .
I was concerned when mother had to leave her long term residential home due to her advancing Dementia, that her needs may not be met, however I have found the care At Aspen Court to
be exemplary.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your positive feedback we appreciate all feedback back from families

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Review from J F (Stepdaughter of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my experience during visits, residents receive a high standard of care. My stepfather took a little while to settle in but is becoming accustomed to his new environment and speaks highly of the care provided.
Reply from Leigh Brown, Manager at Aspen Court

Thank You for your reply we appreciate all feedback

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Review from D C (Daughter of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aspen Court came highly recommended before Mam became a resident.
The carers are exceptional and they treat the residents like family. I could not wish for better care. The staff go above and beyond for the residents and their families. They are always available to chat and reassure me if I have any
concerns. There is always a cheerful atmosphere and it gives peace of mind to know that all Mam's needs are met. She is so happy and settled and is always telling me the ladies looking after her are all lovely. I can't thank the staff and manager enough for all they do.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely feedback, it is a pleasure to look after all residents in Aspen Court.

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Review from P F (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been a resident for over 12 months and has received fantastic care. She's so happy, warm, clean, tidy and very well-fed. She loves the team of staff that takes great care of her day and night. There is a lovely homely feel about the place. I felt this from day one, every staff member here
cares and is so friendly it's not for show because I'm there it's how it is every day. The staff make a huge fuss over every single resident they have so patient and caring people. I regard them all as an excellent example of how you look after your loved ones. I would highly recommend them to everyone.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely feedback we appreciate all feedback from families.

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Review from Naftoli L (Son of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's stay in Aspen Court was spectacular.
The dedication and care of the staff, not just to my mum who needed feeding by hand and all her personal care was way beyond the norm and I know care homes well.
Furthermore, the staff went out of their way to accommodate myself and my sister's cultural
needs and of course those of my mum in a most kind and sensitive way. I can honestly say went way beyond anything one could have expected. The home has a positive vibe with positive people running it.
Her medicines were always looked after and they never ran out.
They were on top of her health issues (myriad ones) at all times.
We felt my mum was safe even when we were not around and had full confidence in the care and the carers.
My mum often said (and she did not speak a lot) ''The staff really care for me''. She did not say that in the other home!
Another point is the size of the rooms which are massive compared to other homes which were great with massive wheelchairs and other equipment.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much we appreciate all the feedback we receive from families.

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Review from F B (Daughter of Resident) published on 5 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Aspen Court for 7-8 months and we have had such a positive experience. The nurses fed her with great patience and took care of her personal needs with dignity and respect.
Her religious and cultural needs as well as those of visiting family members were accommodated
with understanding and a friendly attitude was shown throughout. The home is kept clean and fresh and the room was large, bright and airy. Senior Nurses were proactive in their care, listened attentively to any concerns raised and took necessary action in a timely manner. On the rare occasions where an error crept in, a genuine apology was made and management staff ensured corrections were put in place to avoid a repeat.
I was in the home on average 2-3 times a day and walked the corridors on many of those visits, and not once did I hear a nurse or carer speak to a resident with disrespect or impatience!
We will remain forever grateful for all that they have done for us!
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely kind words, we are so grateful for all feedback.

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Review from T P (Daughter of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not have wished for a better place for my mam in her last few months. The care she got was outstanding I was nervous about her going into care but my worries soon vanished my mam had a great bond with some of the staff but she did love them all. I visited her every day at different times and
the staff was there for her it put my mind at ease when I couldn't get in I knew she was taken care of. The staff were lovely to me as well as my mam and for that, I am very grateful.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for the lovely feedback we appreciate all feedback.

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Review from Hayley C (Granddaughter of Resident) published on 13 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma spent her last few months in this care home. The staff were amazing. She built up lovely relationships with a few of them. They all treated her with dignity, kept us all informed of any treatments and they could not be faulted. When my grandma passed away they were all there for support and
were genuinely upset.
I would highly recommend this care home.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely kind words, we aim to look after all residents to a very high standard.

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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Aspen Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.904 for Aspen Court is calculated as follows: ( (312 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 343 Ratings = 4.904
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Aspen Court is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Aspen Court

What types of Care is Aspen Court registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Aspen Court have?

There are 63 Single Rooms.

What are the Facilities & Services at Aspen Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Aspen Court to the centre of Gateshead?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aspen Court to verify any information. View our terms and conditions. Aspen Court has an Basic Service - more info.