Aspen Court

Moore Street, off Sunderland Street, Gateshead NE8 3PN

Group: Atlas Care Homes Ltd

Person in charge: Julie Oxley (Home Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 63

Rooms with ensuite WC: 4

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Aspen Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.6 (maximum of 10) for Aspen Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Aspen Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.229 for Aspen Court is calculated as follows: ( (28 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 48 Ratings = 4.229

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.409 Points relating to the number of positive Reviews for Aspen Court is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12.6 Target = 0.159

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.6 Aspen Court has a Review Score of 7.6 (7.638) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Aspen Court?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Aspen Court

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    1

My dad sadly passed away earlier this month after 6 month battle with cancer. His final 4 months were spent in Aspen Court where his care was well above and beyond our expectations.
The manager and her team were magic and certainly went the extra mile with care and attention to my dad's needs. Our frustration at him not being allowed home due to his care needs was quickly dispelled by the commitment of the staff, especially the girls on his floor, who became our extended family.
A big thank you to the manager and her team for supporting my dad through his final days and for helping myself and my family to cope throughout a very emotional time.

How likely would you be to recommend Aspen Court? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

My mam was a respite resident for 2 weeks. I visited 3 times, and each time I found there to be only 2 staff on the shift at any one time on floor 2. There were a few residents who needed 2 staff to assist them with personal care which then left no staff in the lounge. A few of the residents are prone to getting up and wandering but are very unsteady and this caused drinks to be knocked over. Some of the residents are loud and shout a lot and nothing was said or done to calm them down. I asked if there was going to be any activities one day and the staff member said she had no idea what to do with them. On the day I dropped my mam off, I left money for her hair to be cut and the manager said she could get a chiropodist in. Neither of which were done. I took her to her day centre, and when she was brought home the staff said that her incontinence pad was soaked and soiled when she had arrived. Not a good experience.

How likely would you be to recommend Aspen Court? Unlikely

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Average Rating:   2.6 out of 5

We chose Birchdale when the refurbishment programme was in full swing, every care by staff and management was taken to minimise disruption to residents and visitors at all times and the areas we left clean and tidy every evening. A positive reflection on how the home is run.

The rooms are of a high quality, spacious, clean, and well furnished with ensuite WC and shower/wet room facilities. However, it is the staff and management team that impressed me the most with their compassionate care and professionalism shown at all times, they helped my Dad enormously encouraging his walking and engaging him in activities throughout the day, not only did they demonstrate this whilst caring for my Dad, but all the residents with dementia.

The manager and her team provide a safe and caring environment for the vulnerable; I can’t thank them enough for what they have done for our family.

How likely would you be to recommend Aspen Court? Extremely Likely

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Average Rating:   4.8 out of 5

I have spent a considerable amount of time during the past nine months (4/5 visits per week) at Birchdale Care Home. The organisation is extremely well managed by the Care Home Manager and this is, without a doubt, it's major strength. Clearly, she knows the business inside out and nothing gets past her. The vast majority of staff regularly go way and beyond their normal call of duty, I have personally witnessed this on many occasions.
The care given, particularly on the nursing floor is outstanding. Compassion, sensitivity and consideration come as part of the package, often under the most difficult of circumstances.
Following recent refurbishment, the rooms (all ensuite) are of an exceptionally high standard.

How likely would you be to recommend Aspen Court? Extremely Likely

Overall Standard

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Treated with Dignity

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Value for Money

Average Rating:   4.5 out of 5

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