Aspen Court

Moore Street, off Sunderland Street, Gateshead NE8 3PN
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9.9 80 Reviews
  • Aspen Court, Gateshead
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Leigh Brown (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (57)
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Aspen Court Reviews (80)

9.9

Aspen Court has a Review Score of 9.9 (9.904) out of 10, based on 30 reviews in the last 2 years.
Over all time Aspen Court has 80 reviews.

Overall Experience
  • 63
  • 14
  • 1
  • 1
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Date Published
  • 80
  • 12
  • 19
  • 30
  • 50
Reviewer Connection to Aspen Court
  • 29
  • 20
  • 5
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
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  • 1
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Total of 80, showing 41-60
Review from Jenni C (Daughter of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have worked really hard to help my mum settle in and recover more mobility.
I feel that she is safe and well looked after.
She has a lovely, spacious room, kind staff helping her and they keep me well informed when I can't visit in person. It is a difficult transition for Mum, but
everyone is very gentle and considerate. Thank you!
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your kind words; this really means a lot to the staff.

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Review from Ann T (Wife of Resident) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident of Aspen Court Moore Street Gateshead for the last 20 months. He has settled well and seems happy in his environment now after a very difficult start due to late-stage dementia. The fact that he has now settled down is due to the marvellous staff looking after him. I can't
thank them enough. The manager has been very helpful to me and listens to any problems that I have discussed with her and deals with them promptly and very efficiently. Visiting my husband is always a pleasure now after the past awful Covid months. Thanks so much to the manager and the wonderful carers at Aspen.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much, we fully appreciate your lovely feedback.

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Review from Yvonne A (Daughter of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in the care home for several years now. He has complex needs and sometimes displays very challenging behaviour. The entire team have been wonderful with him. He feels and acts like this is home. They understand the small things that help calm him and make him feel safe. Medication is never
their first option if interventions are needed. They have supported Dad and all of us during the Covid crisis, keeping him safe and out of the hospital. We would highly recommend this place to other families.
Reply from Leigh Brown, Manager at Aspen Court

Thank you all so much for your support to staff, you are all an amazing family. Thank you.

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Review from Keith I (Son of Resident) published on 22 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was in this home for over a year and it was shockingly bad. The manager is an absolute disgrace with a volatile, nasty, horrible nature. I was banned from visiting my mam several times because she didn't like my 'manner' or the 'false' accusations made by her staff against me to defend themselves.

I would strongly recommend that nobody puts their loved ones into this horrible, uncaring, and as admitted by one of their nurses "negligent" home. All they are interested in is money, and when my mother passed away they couldn't wait to fill the room fast enough.
Absolutely dreadful, avoid.
Reply from Leigh Brown, Manager at Aspen Court

We at Aspen Court appreciate feedback as it helps us to achieve our consistently GOOD service level (CQC).
In response to your review, I as a manager have a duty of care to protect our residents and provide a safe working environment for staff.
First and foremost residents must be able to go about their day-to-day lives in the knowledge that they are safe and protected whilst in our care.
Our staff are trained to act in the best interests of our residents, which involves fostering close working relationships with families and friends and we do our utmost to accommodate any requests.
But requests and behaviours should not infringe, disadvantage or upset our service users as if we were to allow this, it would be morally wrong and in breach of the CQC regulations.
Our staff, just as NHS staff, also have the right to come to work and carry out their duties in line with the best interests of service users and without having to endure the unreasonable behaviour of others.

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Review from Sarah H (Daughter of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father received was outstanding. All the staff were fantastic. On the last day of my dad's life, the on-duty nurse explained everything to me and the staff were a massive support to me that day and throughout his whole stay there.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely review Sarah, it was an absolute honour for you and your family to trust my staff and me to care for your lovely father.

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Review from L F (Daughter of Resident) published on 4 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very anxious about my mother going into care but she is safe and well. Her mobility very quickly improved dramatically. The staff seem lovely, the home is spotless and there's no smell. The rooms and en suites are spacious and pleasant. On the whole, I am very pleased with my mother's care. The
admin could be improved - eg I once went to visit only to find the home in covid lockdown but no one had informed me. I had to prompt the home to get my mother's hearing aids replaced - and she is even more isolated without them. I wish more effort could be made in relation to activities - I realise this is difficult but my mother just seems to be sitting around all day.
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Review from Marie L (Daughter of Resident) published on 9 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has just been in a care home not very long, but she seems to be very happy and from what I have seen of the care home, I am very happy.
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Review from Raymond B (Son-in-law of Resident) published on 20 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was taken to Aspen Court (Gateshead) on 16/12/21. My wife and I live in Oxfordshire. From the very first day, the care home manager has been in contact with us. The head of care staff and so many more, have gone beyond help and assistance to my wife and I. The care all the staff (too
many to mention) have given to my mother has opened our eyes to how they care. They give my mother everything and really pamper her every need. The care home is beautifully clean with all procedures in place for COVID. My wife and I know my mother is in safe hands 24/7. If anyone reads this review please consider this facility. They phone us with updates constantly which is great reassurance and a great weight off our shoulders as we live 300 miles away. A massive thank you to you all.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your kind words, myself and the staff are very grateful for all your positive words and I am pleased you both feel reassured your mam is in caring hands. Thank you.

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Review from J C (Son of Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has only been a resident for a short period, she has settled in well and seems happy. The staff and management are always there for a chat or to answer any questions you have. I have found them very helpful and friendly. Very happy with their excellent care.
Reply from Sanju Joy, Data Manager at Aspen Court

Thank you so much for your lovely review; our staff really appreciate your support.

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Review from J S (Daughter of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care service, our mother was admitted into care setting following Covid in 2020.
The staff are caring, cheerful, responsive, to individual needs. Our mother has difficult and challenging behaviours as a result of Lewy body dementia, and the staff treat her with dignity enabling and individually
making this transition to care somewhat easier for the family.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely review; our staff really appreciate your support.

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Review from T S (Son of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is really good, has a great standard of care. My mam feels safe and secure and well respected, and always treated with dignity. And also loves to join in with the activities which are good. And the management and staff are always there if you need a chat. And the visits are always well
maintained safely.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your response, staff appreciate all comments from families.

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Review from Tracy M (Daughter of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is settled.
Staff have him dancing and singing in activities.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much, Tracey, for your kind words and lovely review; my staff really appreciate all your comments!

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Review from S T (Daughter of Resident) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would recommend this home to family and friends as it is well run. The staff are lovely and friendly. The food is good and it is clean and tidy.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely comments, my staff really appreciate all feedback.

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Review from L B (Friend of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found the staff pleasant and very helpful through phone calls and been put in touch with the patient. Keeping me informed during this time.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely review, much appreciated by all the staff.

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Review from Carole G (Daughter of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been in Aspen Court for five years now. I have no problems in all this time. The staff are just brilliant, so caring. The home is immaculate.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely kind words, staff fully appreciate all comments.

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Review from Pauline S (Niece of Resident) published on 9 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I are very happy that our Aunt has settled so well at Aspen Court and with the care she has received. In addition, the individual rooms are excellent and allow for a good level of personalisation. I have found all staff I have had contact with to be professional, knowledgeable and caring.
Communication from Aspen Court has been good and appropriate. This has been especially reassuring during lockdown. Thank you so much for all you do.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely comments, this is our aim for good communication and excellent care for all our lovely residents and families. Thank you.

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Review from Philip R (Son of Resident) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers and nursing staff always very caring and attentive. Nursing staff competent and knowledgeable. I always feel my dad is cared for and his needs met, even though they are extremely busy.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your kind words, we love having our residents' families back into Aspen Court.

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Review from L S (Son of Resident) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Really happy with his care. Dad looks really good. Couldn't be happier.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely review it is very much appreciated.

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Review from Michelle M (Daughter of Resident) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely good service. Staff are lovely to my mam; she loves living here.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely comments very much appreciated.

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Review from Kerry D (Niece of Resident) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff and management very nice people. Always keep me updated about my uncle's care.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely review. All appreciated your comments.

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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Aspen Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.904 for Aspen Court is calculated as follows: ( (312 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 343 Ratings = 4.904
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Aspen Court is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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