Aspen Court

Moore Street, off Sunderland Street, Gateshead NE8 3PN
Review Us
9.9 80 Reviews
  • Aspen Court, Gateshead
Show Aspen Court on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Leigh Brown (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (57)
Are you the Owner/Manager of Aspen Court? View your Advertising Options

Aspen Court Reviews (80)

9.9

Aspen Court has a Review Score of 9.9 (9.904) out of 10, based on 30 reviews in the last 2 years.
Over all time Aspen Court has 80 reviews.

Overall Experience
  • 63
  • 14
  • 1
  • 1
  • 1
Date Published
  • 80
  • 12
  • 19
  • 30
  • 50
Reviewer Connection to Aspen Court
  • 29
  • 20
  • 5
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
Total of 80, showing 21-40
Review from A D (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has been a resident on all three floors of Aspen Court and I have to say he's had exceptional care everywhere he has been. All members of the team treat him like one of their own. I wouldn't hesitate to recommend Aspen Court to anyone looking for care for their families. A lovely place to be.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely kind words, we all strive to give an excellent standard of care everyone deserves.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue L (Daughter-in-law of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and all the staff day and night and staff nurses hairdresser and chiropody team did a brilliant job looking after Mam, helping her to eat, drink, wash, dress, and keep her nice and comfortable in the last few months of her life during palliative care and end of life care.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely kind words, we try to look after all residents to a very high standard.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Audrey L (Sister of Resident) published on 22 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management were absolutely marvellous. They couldn't do enough for my sister whilst in their care. They made her feel safe and comfortable in all respects. She loved being in the home for the short while she was there. My sincere thank you for everyone at Aspen Court.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much I will pass on your lovely feedback to all the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L B (Wife of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff, could not do enough for me and my family to celebrate mine and my husband's 60th wedding anniversary. They also look after my husband with care and dignity. They always make you welcome when my family and I go to visit him, they are really nice.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely review my staff really appreciate your lovely comments.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steve D (Son of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Aspen Court Care Home from December 2023 until she passed away in January 2024 and I could not have wished for a better place for her. The home itself is clean and modern and the staff are always cleaning to keep it as pristine as possible.
The staff were very open, welcoming, and
friendly. They showed us all the facilities and made sure we were comfortable ourselves.
Even though my mother was bedridden throughout her stay, the team did everything they could to make her comfortable and happy. Nothing was ever too much trouble for them.
There simply aren't any negatives to Aspen Court and I couldn't recommend it enough.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely feedback I am so happy you and your family were happy with the care your mam received.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claire F (Daughter of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was in Aspen Court from January to November 2023. Throughout her time there, she was safe, clean, well-fed and treated with nothing but dignity and kindness by all members of staff. The environment is clean and pleasant and the staff, in particular, are wonderful, kind, caring and professional.
We are so happy that we chose Aspen as her final home because we had complete faith she was well cared for.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely review as a team we strive to deliver excellent care with dignity and respect.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah D (Daughter-in-law of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we arrived the staff at Aspen Court were amazing, for the first time in what seemed like forever we were finally at ease with the care of our relative. Nothing is ever a problem or inconvenience, care and compassion is at the heart of everything they do and we can’t thank them enough
for everything.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much, as a team we strive to support our residents and families to a high standard and we appreciate your lovely feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R M (Daughter of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the short time my mam was living at Aspen Court, she was very well cared for. Every member of staff was always warm and welcoming and nothing was too much trouble. The rooms are nicely furnished, spacious, clean and comfortable.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely reveiw, wishing you all lots of love.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Son of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Aspen Court Care Home from February 2023 until she passed away in September 2023. Although bedridden the whole period, she always looked comfortable every time the family visited. The care home is exceptionally clean and seems to have a relaxed and friendly atmosphere. The staff were
professional, caring, compassionate, approachable and always readily available to speak to for information regarding my mother. I can't thank them enough for the quality care they gave my mother.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely review, myself and my staff always welcome feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clare H (Daughter of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault the service and level of care in Aspen Court. My dad had been in and out of hospital for weeks before being admitted, initially just for an assessment, now he is so settled, calm and content and we’re delighted to have secured a long-term placement for him.
The facilities, staff, and more
importantly, the atmosphere is lovely.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely feedback very much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Doreen D (Partner of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My partner passed away in July after spending 2andhalf years in Aspen Court. P would like to thank all the staff from domestic up to management for the caregiving to him while he was there. Especially during his last few weeks, the care, respect and dedication you gave him was second to none. Thank
you all once again from the bottom of my heart.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much we appreciate all your feedback. He was a special resident to all the staff and of course, you're missed coming in every day. His bench is in the garden with his name on.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julia G (Daughter of Resident) published on 24 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad passed away following complex physical and mental issues while under the care of Aspen Court. The nursing staff were amazing in supporting my dad through this and subsequently in talking with family members. Critically, the nursing staff did their very best for him in his last hour, showing compassion,
kindness and excellence of care, ensuring her was treated with dignity and was not alone. Thank you from all of his family for this kind support.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely review, we appreciate all feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian G (Son of Resident) published on 18 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad was a resident from February to June 2023. The care provided was very good, the carers always trying to support my dad who was challenging. The glimpses of my dad enjoying himself dancing with care staff demonstrated a positive relationship between carers and my dad.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your feedback, it's very much appreciated

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B M (Sister of Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all staff who looked after our sister. Always kept informed of any problems. All staff willing to have a chat. Dietary needs were met. Dogs were allowed to visit and always made welcome by all staff.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much we appreciate all feedback from our families who have loved ones residing in Aspen Court.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah I (Daughter of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been in Aspen a good few months now. She settled straight away. The staff are amazing and mam enjoys singing and dancing with them all. All staff are amazing and the manager keeps us informed on any changes or anything we need to know. Always greeted with a hello or wave if the manager is
busy. I am so happy we chose Aspen for mam's care.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much we all appreciate your lovely feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amy I (Granddaughter of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I come to visit my grandma I am always greeted with warm smiles. If I ever feel anxious about seeing her, all staff are friendly and are glad to help. This makes my overall experience amazing.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your kind words all staff appreciate these lovely comments.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian C (Son of Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my mother has settled into the home and we as a family feel she is being cared for and safe. All staff are great and nothing is too much trouble. Thanks for putting our minds to rest, we know mam is being well looked after.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely review, many thanks.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen S (Wife of Resident) published on 26 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident for almost 2 years at the most difficult time of covid and closures, not being able to see our loved ones. It was a relief when we were allowed in to actually see what the home and staff were like. I was lucky in this trying time to have Aspen recommended to me when my
husband needed nursing care and I could not visit the building. His care by all the staff has been very good. They all work so hard to keep both residents and visitors happy. It is pleasing that things are getting back to normal with activities for those who can take part. Knowing they are cared for is important to family.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely review, it has been hard but we have all come through this hard time together.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Z Q (Daughter of Resident) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been a resident in Aspen Court for 2 years. He has received outstanding care and support from all staff. The manager and reception staff are amazingly kind, caring, supportive and very welcoming. The carers work so hard making a happy, relaxed environment and my Dad who is so precious
to me is happy and very well looked after. For this, I will be forever grateful. It's not just a job to all staff including the manager, they genuinely care. Highly recommended. Thank you.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely comment, all our staff appreciate all comments from families.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frank D (Husband of Resident) published on 13 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the Manager, Office staff, Nurses and all staff very accessible as regards answering any queries or discussing any problems. The nursing care, as far as I am concerned, given to my wife could not be bettered and the daily care given by the carers is brilliant! The Kitchen staff are great
as regards the food prepared and the dietary demands, likes and dislikes which they bring into consideration for my wife. Cleanliness is of a very high standard in all departments. Everybody is very friendly and helpful for anything ranging from help and advice to listening to the needs of my wife and concerns that I and the family may have. The love and care given is exemplary and I would have no concerns at all in putting forward the name of Aspen Court, Gateshead as a Home to be trusted for all that is excellent in care and nursing! My wife suffers from dementia and has resided at Aspen Court since January 2018.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much, we appreciate your lovely review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Aspen Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.904 for Aspen Court is calculated as follows: ( (312 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 343 Ratings = 4.904
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Aspen Court is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aspen Court to verify any information. View our terms and conditions. Aspen Court has an Basic Service - more info.