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Care Homes Owned by Atlas Care Homes Ltd

9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Atlas Care Homes Ltd

Atlas Care Homes Ltd Locations (5)

 
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5 Care Homes owned by Atlas Care Homes Ltd
Aspen Court

Moore Street, off Sunderland Street, Gateshead NE8 3PN 

9.8 73 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Mental Health
  • 63 Rooms
Rosewood House

7 Kyle Road, Bensham, Gateshead NE8 2YE 

9.2 54 reviews
  • Care Provided
  • Older Person Care
  • 78 Rooms
Hebburn Manor

232 Victoria Road East, Hebburn NE31 1YQ 

9.6 35 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 60 Rooms
Aster Care

26a Belle Vue Grove, Middlesbrough TS4 2PX 

8.9 32 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • Eating Disorders
  • 102 Rooms
Brownlee Court

Ormesby Road, Middlesbrough TS3 7SF 

9.4 83 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • Eating Disorders
  • 116 Rooms

Atlas Care Homes Ltd Reviews (277)

9.4
Atlas Care Homes Ltd has a Group Review Score of 9.4 (9.396) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Atlas Care Homes Ltd must have a Review Score.

Overall Experience

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  • 0
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  • 4

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Review of

Aster Care

from L N (Wife of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved here in January and as a young adult needing care It was hard to find the right place. Then aster came along.. and wow they go above and beyond to meet my husbands needs. The activities they have are varied and regular. My husband also has 1-1 support to access the community. They
really do cater to all needs. The meals are varied and lovely home cooked he thoroughly enjoys them and gets plenty. If there is something he doesn't like it's no trouble to get something else. All the staff in every area are friendly and caring and always smiling. I can sleep well at night knowing my husband is taken care off and kept safe at all times and more importantly he's happy and calls it home!

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Review of

Rosewood House

from Margaret R (Wife of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A home where people are loved and cared for.
A place full of first class carers.
A place where all the staff work as one.
A place where all are welcomes.
Thank you all so much.

Reply from Janette Malham, Manager at Rosewood House

Thank you for your kind words. The feedback means so much to the team at Rosewood. The whole staff team are committed to ensuring the best experience for the people that live here. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff.


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Review of

Aster Care

from C H (Friend of Resident) published on 28 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend regularly, she is happy at Aster Care Home and all her needs are fully met. The staff are always helpful & friendly and nothing is ever too much trouble. The home is always clean and tidy and other residents always seem happy too.

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Review of

Aster Care

from Sally M (Cousin of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My cousin was in the care home for a few months, she suffered so much in those months - sexually, physically and verbally abused, she was frightened and scared. Often when we arrived to see her she could be heard screaming and no staff were seeing to her or talking to her to try and understand what
was wrong, even if they were sat in the lounge area with her.
It was always hard leaving her after a visit.
I have noticed that reviews that are not 'good' on here receive an automated response, is anyone taking any notice ??

Reply from Julie Cattermole, Manager at Aster Care

At Aster Care Home, we take every concern seriously and respond personally-our replies are not automated. We deeply regret any distress experienced and assure you that every allegation is thoroughly investigated. In this instance, safeguarding, alongside the local authority, CQC, and police, confirmed that our care practices meet rigorous standards. We have noticed that this concern has been raised on several occasions, and our carefully considered response remains consistent, as it is based on thorough investigations and adherence to stringent safeguarding standards. Our dedicated team is committed to providing compassionate, person-centred care that prioritises safety and dignity at all times. We remain open to further discussion to address any additional concerns.


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Review of

Aspen Court

from J B (Friend of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My fríend has lived in Aspen court for a couple if year's he is very happy loves the staff and feels safe loves the food, he loves the activities especially the arm chair activities. But most of all he say he enjoys the company from staff to residents.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for taking the time in completing a review we are very grateful for all feedback this will be passed onto our staff team


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Review of

Aspen Court

from C N (Friend of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our really good friend has been in Aspen Court for a couple of years now, every time we visit he has nothing but complimentary words to say. The home is very homely and inviting from a the staff and manager she always has loads of time for residents and families the food looks delicious home cooked
its immaculate in hygiene and cleanness is to a high Standard

Reply from Leigh Brown, Manager at Aspen Court

Thank you for lovely positive feedback we are very grateful for all feedback


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Review of

Aster Care

from Arthur W (Brother of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were really helpful in sorting deputyship for family, all the informaton needed was provided. Staff went above and beyond, they are always on hand to help. My brother is really happy and content.

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Review of

Hebburn Manor

from Steve Y (Son of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this home one bit. The improvement in my mothers demeanor is fantastic. The choice of food she gets is great. The staff can't do enough for her. The rooms are excellent. The activities are superb.

Reply from Sanju Joy, Office Support Manager at Hebburn Manor

Thank you so much for your kind words and the wonderful review you left for our care home service. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff. Our team strives to offer the best possible care and comfort to all our residents, and your positive feedback is a great encouragement for us. We are delighted to hear that our efforts have made a positive impact on your loved one's well-being. Your recognition of our staff's hard work and dedication is deeply appreciated, and we will make sure to share your kind words with the entire team.


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Review of

Rosewood House

from Gillian R (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was in Rosewood from January 2025 to 27 March 2025 where he sadly passed away. During his stay he was treated with compassion and respect from all the staff. The care he received was second to none. I cannot fault the staff at all for anything, they have been amazing to my dad and my family. Even
when his health deteriorated they were looking after all of us making sure we were alright and anything we needed they sorted for us. So glad we chose this home for dad, we couldn't have wanted for anything more. Even friends that visited were amazed by the staff and said that they can tell that they really love their jobs and really do care. From my family to all the staff -from the management to the domestic staff we can't thank you enough for how you were there for all of us and gave dad so much respect to make his last days to be served in peace. X

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Review of

Hebburn Manor

from S Y (Daughter-in-law of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't find fault in Hebburn Manor, the staff go above and beyond for my mother in law. She is so happy being here, they have transformed her into the person that she used to be! Very impressed with all the staff. 100%.

Reply from Sanju Joy, Office Support Manager at Hebburn Manor

Thank you so much for your kind words and the wonderful review you left for our care home service. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff. Our team strives to offer the best possible care and comfort to all our residents, and your positive feedback is a great encouragement for us. We are delighted to hear that our efforts have made a positive impact on your loved one's well-being. Your recognition of our staff's hard work and dedication is deeply appreciated, and we will make sure to share your kind words with the entire team.


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Review of

Aster Care

from Susan A (Aunt of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

In the months that my niece was under their care she was physically abused twice! The fact that this can happen in a supposably safe and secure home is totally unacceptable. The care and attention was lacking to say the least. We could not wait for her to leave.

Reply from Julie Cattermole, Manager at Aster Care

At Aster Care Home, we deliver person-centred care prioritising the rights, dignity, and wellbeing of every resident. We regret the concerns raised and apologise that your experience did not meet our high standards. Our decisions aim to respect and empower individuals to live independently, though they may not always align with the preferences of others, including family members. All concerns were carefully reviewed with external bodies, including safeguarding teams, CQC, and police, to ensure the highest standards of care. Safeguarding processes were followed with great care and endorsed by trusted professionals and regulators. Immediate measures were put in place to prioritise safety and wellbeing, supported by experienced professionals and validated by external organisations. Aster Care Home is committed to transparency, collaboration, and continuous improvement. We value feedback and work closely with all parties involved in our residents' care.


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Review of

Aster Care

from Sandra A (Mother of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Our daughter moved to Aster Care 14th August 2024 & moved out 24th Feb 2025. While been in there she was sexually, verbally & physically abused causing her to be scared, frightened & traumatised, losing weight & hair loss. Twice when visiting in one week she was sat in wheelchair soiled and wet & we
needed to change her, wheelchair cover & sling while staff were sat using their phones. A few times when we went she was in her room, door shut no tv or alexa on, screaming as she needed attention.

Reply from Julie Cattermole, Manager at Aster Care

At Aster Care Home, we deliver person-centred care prioritising the rights, dignity, and wellbeing of every resident. We regret the concerns raised and apologise that your experience did not meet our high standards. Our decisions aim to respect and empower individuals to live independently, though they may not always align with the preferences of others, including family members. All concerns were carefully reviewed with external bodies, including safeguarding teams, CQC, and police, to ensure the highest standards of care. Safeguarding processes were followed with great care and endorsed by trusted professionals and regulators. Immediate measures were put in place to prioritise safety and wellbeing, supported by experienced professionals and validated by external organisations. Aster Care Home is committed to transparency, collaboration, and continuous improvement. We value feedback and work closely with all parties involved in our residents' care.


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Review of

Aster Care

from Ian A (Father of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My daughter was moved into Aster Care Middlesbrough on the 14th August 2024. We were shown round beforehand and it appeared satisfactory. Within a few months she was seriously sexually, verbally and physically abused by two other residents (police were informed). No good safeguarding was put in place.
The physically and verbally abuser is still wandering around the home now. She was regularly left in her room, door shut, shouting and screaming because she was frightened, as she was likely to be. I visited 3 times most weeks, travelling 90 miles each visit because I knew she wasn't getting the care she needed. Often she was soiled because half of the staff just didn't care. Most of the staff didn't make me welcome. Fortunately she moved on the 24th Feb 2025.

Reply from Julie Cattermole, Manager at Aster Care

At Aster Care Home, we deliver person-centred care prioritising the rights, dignity, and wellbeing of every resident. We regret the concerns raised and apologise that your experience did not meet our high standards. Our decisions aim to respect and empower individuals to live independently, though they may not always align with the preferences of others, including family members. All concerns were carefully reviewed with external bodies, including safeguarding teams, CQC, and police, to ensure the highest standards of care. Safeguarding processes were followed with great care and endorsed by trusted professionals and regulators. Immediate measures were put in place to prioritise safety and wellbeing, supported by experienced professionals and validated by external organisations. Aster Care Home is committed to transparency, collaboration, and continuous improvement. We value feedback and work closely with all parties involved in our residents' care.


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Review of

Hebburn Manor

from S Y (Grandson of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great team. Granny has improved so well since arriving. Thanks so much.

Reply from Sanju Joy, Office Support Manager at Hebburn Manor

Thank you so much for your kind words and the wonderful review you left for our care home service. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff. Our team strives to offer the best possible care and comfort to all our residents, and your positive feedback is a great encouragement for us. We are delighted to hear that our efforts have made a positive impact on your loved one's well-being.


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Review of

Rosewood House

from Caroline G (Granddaughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran lived here for years once she was no longer able to live independently. While her memory often failed her, we saw her treated with kindness. When she turned 101, the team helped her to feel special and when she sadly died, the family felt supported.


I'd like to specially mention one member

of staff, who worked incredibly hard to ensure residents were happy.

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Review of

Rosewood House

from Neville G (Son of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam has been there for 9 months and we're very happy with the staff and level of care provided. It feels more like a hotel and less of a care home. Always spotless, we feel very fortunate to have found it. Thank you x

Reply from Afzal Ahmad, Director at Rosewood House

Thank you so much for your kind words and the wonderful review you left for our care home service. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff. Our team strives to offer the best possible care and comfort to all our residents, and your positive feedback is a great encouragement for us. We are delighted to hear that our efforts have made a positive impact on your loved one's well-being. Your recognition of our staff's hard work and dedication is deeply appreciated, and we will make sure to share your kind words with the entire team.


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Review of

Rosewood House

from Margaret S (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start the home is amazing and care is second to none my Mam was in rosewood till she passed away in January the love she and my family received was amazing I could go on and name the lovely staff but every one of them are beautiful. I can never thank them enough for their care. X

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Review of

Rosewood House

from K W (Granddaughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would Highly recommend rosewood staff are very friendly and go above and beyond they also have a variety of activities for the residents to take part in, bedrooms are spacious with bathroom and shower in

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Review of

Rosewood House

from Laura T (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father receives very good care. He is very happy. He is in a safe, clean, modern environment. Carers afford considerate and respectful service. Facilities are excellent. Activities personnel provide a first class service to residents, above and beyond what was expected. Family are happy with services
and care provided.

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Review of

Hebburn Manor

from JOANNE O (Niece of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I come to see my Auntie with my mam to whom is her sister. We find the staff are very friendly and welcoming and always make conversation with us asking how we are etc. Whenever the carers come to see my Auntie they have a lot of respect and talk to her whether it's cleaning or feeding her, and still
making time to talk to us which we find really nice plus we have a laugh which is good.

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Awards / Recognitions (0)

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Frequently Asked Questions about Atlas Care Homes Ltd

How many Care Homes does Atlas Care Homes Ltd own?

Atlas Care Homes Ltd own 5 Care Homes.

Which Atlas Care Homes Ltd Care Homes have the highest review score?

Aspen Court, Hebburn Manor & Brownlee Court have the highest review score.
Atlas Care Homes Ltd in Cleveland & Teesside Atlas Care Homes Ltd in Tyne & Wear

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Atlas Care Homes Ltd to verify any information. View our terms and conditions.