Hebburn Manor Reviews (35)
Hebburn Manor has a Review Score of 9.6 (9.565) out of 10, based on 26 reviews in the last 2 years. Over all time Hebburn Manor has 35 reviews.
Review from Steve Y (Son of Resident) published on 16 April 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sanju Joy, Office Support Manager at Hebburn Manor
Thank you so much for your kind words and the wonderful review you left for our care home service. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff. Our team strives to offer the best possible care and comfort to all our residents, and your positive feedback is a great encouragement for us. We are delighted to hear that our efforts have made a positive impact on your loved one's well-being. Your recognition of our staff's hard work and dedication is deeply appreciated, and we will make sure to share your kind words with the entire team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S Y (Daughter-in-law of Resident) published on 16 April 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sanju Joy, Office Support Manager at Hebburn Manor
Thank you so much for your kind words and the wonderful review you left for our care home service. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff. Our team strives to offer the best possible care and comfort to all our residents, and your positive feedback is a great encouragement for us. We are delighted to hear that our efforts have made a positive impact on your loved one's well-being. Your recognition of our staff's hard work and dedication is deeply appreciated, and we will make sure to share your kind words with the entire team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S Y (Grandson of Resident) published on 16 April 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sanju Joy, Office Support Manager at Hebburn Manor
Thank you so much for your kind words and the wonderful review you left for our care home service. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff. Our team strives to offer the best possible care and comfort to all our residents, and your positive feedback is a great encouragement for us. We are delighted to hear that our efforts have made a positive impact on your loved one's well-being.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from JOANNE O (Niece of Resident) published on 28 March 2025
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D W (Next of Kin) published on 24 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
On a busy road but a large car park attached so visiting isn't a problem for me.
Home is clean and tidy.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A B (Daughter of Resident) published on 24 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carole P (Daughter of Resident) published on 24 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
The activities staff are really lovely and welcoming and organise activities for all the residents who would like to join in. Overall I am very pleased with Hebburn Manor and I'm pleased my mother has settled in there well.
Reply from Thomas Varghese, Director at Hebburn Manor
Thank you for sharing your thoughtful review of Hebburn Manor. We understand it can be challenging to decide to move a loved one into residential care and we are delighted to know that you felt warmly welcomed and supported throughout the process. It is wonderful to hear that your mother has thrived under our care, feeling comfortable and happier. We appreciate your positive feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Daughter of Resident) published on 5 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G M (Daughter of Resident) published on 20 June 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Activities aren't set in stone and the residents are asked what they would like to do.
Always plenty to eat and drink and meal times are clearly marked.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Vincent H (Son of Resident) published on 5 June 2024
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D C (Friend of Resident) published on 9 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D B (Friend of Resident) published on 9 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P B (Son of Resident) published on 9 May 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M N (Friend of Resident) published on 9 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew A (Son-in-law of Resident) published on 9 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Martin H (Son of Resident) published on 30 April 2024
Submitted via Website •
Report
Overall Experience
4.0 out of 5
The staff treat my mother with great respect and also the same for my father who was also a resident in the home before his passing.
Highly
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kenneth W (Brother of Resident) published on 30 April 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Allison B (Daughter of Resident) published on 30 April 2024
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David W (Husband of Resident) published on 16 November 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A S (Daughter of Resident) published on 25 October 2023
Submitted via Website •
Report
Overall Experience
4.0 out of 5
It was a difficult decision for us as a family to move our mother to a care home.
Months later it's nice to see that she has been well cared for. The staff have been caring and considerate to her needs.
It has been very
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
The Review Score of 9.6 (9.565) out of 10 for Hebburn Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.565 for Hebburn Manor is calculated as follows: ( (207 Excellents x 5) + (67 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 299 Ratings = 4.565
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hebburn Manor is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
