Hebburn Manor

232 Victoria Road East, Hebburn NE31 1YQ
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9.7 39 Reviews
  • Hebburn Manor, Hebburn
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1050
  • Self-Funded Residential Dementia Care: £1050 – £1050

These prices are only a guideline, please contact Hebburn Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lorraine Woods (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)
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Hebburn Manor Reviews (39)

9.7

Hebburn Manor has a Review Score of 9.7 (9.701) out of 10, based on 24 reviews in the last 2 years.
Over all time Hebburn Manor has 39 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hebburn Manor
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Review from Joseph B (Partner of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints so far.
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Review from Sharon L (Daughter of Resident) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was in respite care in Hebburn Manor. It was a last minute decision, and it was an easy phone call to arrange. The staff were amazing and the care my mam received was fantastic. I wouldn't hesitate to recommend Hebburn Manor.
Can you please pass on my gratitude to all the staff for their
compassion to my mam, in such a hard environment to work.


Thanks

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Review from D B (Niece of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home is clean and well presented. Staff are very friendly and professional. Staff are approachable and give regular feedback.
All the team from handyman to housekeeping are amazing. My uncle finds everyone helpful and friendly
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Review from Heather R (Friend of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I go to see my friend on day a week, she is always well dressed and clean and her hair is always nice, she tells me that the good is always lovely and when I go I am always asked if I would like a tea or coffee. I find the staff is always nice and friendly and very helpful. The home is very clean and
there is no smells when you go in, and the staff always shows me where they person is and always opens the doors to let you out. The manager is very nice and helpful she is always willing to help and if she's not there she gets back to you. I worked in a home for 18 years and I would recommend the manor to anyone. I hope this has been helpful.
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Review from Andrea S (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident of Hebburn Manor for a couple of months now and I am very happy with the care he is getting. The care staff are very friendly and committed to their jobs of looking after the residents. Senior staff and RGN nurses are are always available when you need them. The manager and
support manager are lovely very caring and supportive as is the Administrator always helpful and polite. Meals are always presented in high standards.
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Review from Steve Y (Son of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault this home one bit. The improvement in my mothers demeanor is fantastic. The choice of food she gets is great. The staff can't do enough for her. The rooms are excellent. The activities are superb.
Reply from Sanju Joy, Office Support Manager at Hebburn Manor

Thank you so much for your kind words and the wonderful review you left for our care home service. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff. Our team strives to offer the best possible care and comfort to all our residents, and your positive feedback is a great encouragement for us. We are delighted to hear that our efforts have made a positive impact on your loved one's well-being. Your recognition of our staff's hard work and dedication is deeply appreciated, and we will make sure to share your kind words with the entire team.

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Review from S Y (Daughter-in-law of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't find fault in Hebburn Manor, the staff go above and beyond for my mother in law. She is so happy being here, they have transformed her into the person that she used to be! Very impressed with all the staff. 100%.
Reply from Sanju Joy, Office Support Manager at Hebburn Manor

Thank you so much for your kind words and the wonderful review you left for our care home service. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff. Our team strives to offer the best possible care and comfort to all our residents, and your positive feedback is a great encouragement for us. We are delighted to hear that our efforts have made a positive impact on your loved one's well-being. Your recognition of our staff's hard work and dedication is deeply appreciated, and we will make sure to share your kind words with the entire team.

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Review from S Y (Grandson of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great team. Granny has improved so well since arriving. Thanks so much.
Reply from Sanju Joy, Office Support Manager at Hebburn Manor

Thank you so much for your kind words and the wonderful review you left for our care home service. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff. Our team strives to offer the best possible care and comfort to all our residents, and your positive feedback is a great encouragement for us. We are delighted to hear that our efforts have made a positive impact on your loved one's well-being.

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Review from JOANNE O (Niece of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I come to see my Auntie with my mam to whom is her sister. We find the staff are very friendly and welcoming and always make conversation with us asking how we are etc. Whenever the carers come to see my Auntie they have a lot of respect and talk to her whether it's cleaning or feeding her, and still
making time to talk to us which we find really nice plus we have a laugh which is good.
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Review from D W (Next of Kin) published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff are excellent, friendly and approachable.
On a busy road but a large car park attached so visiting isn't a problem for me.
Home is clean and tidy.
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Review from A B (Daughter of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Hebburn Manor are wonderful! They go above and beyond every time for my mam and me, for example: one member of staff helped me out to the car when it was pouring with rain, another member of staff always buys a paper for my mother every day on their way to work. All the staff are exceptional,
this includes the carers, the entertainment staff, the cleaners and the management. If required they all work together to get my mother ready for trips out and doctor's appointments. I have watched the carers and the management staff with other residents and they all get afforded dignity, respect and love.
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Review from Carole P (Daughter of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very reluctant to go into a care home but after thinking long and hard about the alternative of being at home alone for most of the day and overnight she realises this is the best place for her, and she has settled really well. The staff are all very helpful and easy to talk to and look after
my mum really well. The meals are really nice too with lots of variety and well cooked.
The activities staff are really lovely and welcoming and organise activities for all the residents who would like to join in. Overall I am very pleased with Hebburn Manor and I'm pleased my mother has settled in there well.
Reply from Thomas Varghese, Director at Hebburn Manor

Thank you for sharing your thoughtful review of Hebburn Manor. We understand it can be challenging to decide to move a loved one into residential care and we are delighted to know that you felt warmly welcomed and supported throughout the process. It is wonderful to hear that your mother has thrived under our care, feeling comfortable and happier. We appreciate your positive feedback.

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Review from S H (Daughter of Resident) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, very clean, staff are lovely.
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Review from G M (Daughter of Resident) published on 20 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff friendly and approachable. Always a member of staff nearby to answer any queries.
Activities aren't set in stone and the residents are asked what they would like to do.
Always plenty to eat and drink and meal times are clearly marked.
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Review from Vincent H (Son of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The. Are home look, after our parents very well and understand there needs which is very hard and always changing. The only thing they could do with is a new carpet in the fathers bedroom. Staff are kind and considerate and friendly.
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Review from D C (Friend of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is excellent. Friend well looked after. Staff very informative. Staff keep me updated if anything occurs via telephone.
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Review from P B (Son of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff try very hard to meet needs. Very compassionate when Dad died.
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Review from M N (Friend of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always had a good experience visiting my friend. Very friendly staff. Always helpful.
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Review from Andrew A (Son-in-law of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following two months in the hospital, my father-in-law was transferred to Hebburn Manor, where he settled in surprisingly well and appears content. As a family, we feel there has been an overall improvement in his condition. The staff are friendly, caring and helpful. Any concerns are answered swiftly
and they are proactive if there are any issues with his health. Overall, we are pleased with his care at Hebburn Manor.
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Review from Martin H (Son of Resident) published on 30 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
As a family, we are more than satisfied with the care and support that our mother and father have had over a 9-year period and would highly recommend to others.
The staff treat my mother with great respect and also the same for my father who was also a resident in the home before his passing.
Highly
recommended home.
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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Hebburn Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.701 for Hebburn Manor is calculated as follows: ( (207 Excellents x 5) + (59 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 278 Ratings = 4.701
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hebburn Manor is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Hebburn Manor

What types of Care is Hebburn Manor registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hebburn Manor have?

There are 60 Single Rooms.

What are the Facilities & Services at Hebburn Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hebburn Manor to the centre of Hebburn?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hebburn Manor to verify any information. View our terms and conditions. Hebburn Manor has an Basic Service - more info.