Hebburn Manor

My uncle has been in Hebburn Manor now for over a year and they are absolutely amazing with him. Nothing goes unnoticed if he is feeling a little lonely they put music on for him, if there is any issues they ring me immediately. All staff from Michelle in the office to his caregivers to management they have all been incredible, I have total peace of mind knowing my uncle is very well cared for. Well done Hebburn Manor.

My Dad loved seeing the Alpacas who recently visited the home.

My wife has been in Hebburn Manor for nearly 3 years after suffering a catastrophic stroke which left her with brain damage and total paralysis on her right side the home has given her excellent care and continues to do so.although my wife is bedbound and does not participate the home lays on regular entertainment for the residents

whilst looking for best care home that could take care of my dad we came across this care home along with the help from his hospital social worker and healthcare.on our visit to this lovely home we were very impressed by the care given to all and the care they would be providing to my Father, the phone is pleasing to the eye and staff very warm and friendly as are the front reception staff.safery wise outstanding.doirs are never left unlocked which makes us happy as my dad has habit of trying to Escape...the whole reassurance of safety has made our worries less and huge thanks to all at Home(Hebburn care home). the Home also is very pleasant on entering..my dad is very relaxed enjoying the events and meals are fantastic all in all outstanding

Although it's only been a few months, I've always been made welcome when I visit my friend. The Staff are great, very friendly & approachable and nothing seems too much trouble, even going to the shop across the road when needed.

There is always music or tv on to try and stimulate residents.

No complaints so far.

Can you please pass on my gratitude to all the staff for their compassion to my mam, in such a hard environment to work.

Thanks

All the team from handyman to housekeeping are amazing. My uncle finds everyone helpful and friendly

I go to see my friend on day a week, she is always well dressed and clean and her hair is always nice, she tells me that the good is always lovely and when I go I am always asked if I would like a tea or coffee. I find the staff is always nice and friendly and very helpful. The home is very clean and there is no smells when you go in, and the staff always shows me where they person is and always opens the doors to let you out. The manager is very nice and helpful she is always willing to help and if she's not there she gets back to you. I worked in a home for 18 years and I would recommend the manor to anyone. I hope this has been helpful.

My dad has been a resident of Hebburn Manor for a couple of months now and I am very happy with the care he is getting. The care staff are very friendly and committed to their jobs of looking after the residents. Senior staff and RGN nurses are are always available when you need them. The manager and support manager are lovely very caring and supportive as is the Administrator always helpful and polite. Meals are always presented in high standards.

I cannot fault this home one bit. The improvement in my mothers demeanor is fantastic. The choice of food she gets is great. The staff can't do enough for her. The rooms are excellent. The activities are superb.

Can't find fault in Hebburn Manor, the staff go above and beyond for my mother in law. She is so happy being here, they have transformed her into the person that she used to be! Very impressed with all the staff. 100%.

Great team. Granny has improved so well since arriving. Thanks so much.

I come to see my Auntie with my mam to whom is her sister. We find the staff are very friendly and welcoming and always make conversation with us asking how we are etc. Whenever the carers come to see my Auntie they have a lot of respect and talk to her whether it's cleaning or feeding her, and still making time to talk to us which we find really nice plus we have a laugh which is good.

Home is clean and tidy.

The staff at Hebburn Manor are wonderful! They go above and beyond every time for my mam and me, for example: one member of staff helped me out to the car when it was pouring with rain, another member of staff always buys a paper for my mother every day on their way to work. All the staff are exceptional, this includes the carers, the entertainment staff, the cleaners and the management. If required they all work together to get my mother ready for trips out and doctor's appointments. I have watched the carers and the management staff with other residents and they all get afforded dignity, respect and love.

The activities staff are really lovely and welcoming and organise activities for all the residents who would like to join in. Overall I am very pleased with Hebburn Manor and I'm pleased my mother has settled in there well.

Very friendly, very clean, staff are lovely.

Always plenty to eat and drink and meal times are clearly marked.