Hebburn Manor

232 Victoria Road East, Hebburn NE31 1YQ
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9.7 39 Reviews
  • Hebburn Manor, Hebburn
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1050
  • Self-Funded Residential Dementia Care: £1050 – £1050

These prices are only a guideline, please contact Hebburn Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lorraine Woods (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)
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Hebburn Manor Reviews (39)

9.7

Hebburn Manor has a Review Score of 9.7 (9.701) out of 10, based on 24 reviews in the last 2 years.
Over all time Hebburn Manor has 39 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hebburn Manor
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Total of 39, showing 21-39
Review from Kenneth W (Brother of Resident) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been extremely happy with the care in this home, a quiet, peaceful place, very friendly staff. My sister has been there for over a year and she seems very happy with the placement. I would recommend this home to anyone.
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Review from Allison B (Daughter of Resident) published on 30 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is a lovely care home that take into account the needs of the residents - it’s very clean and staff are thoughtful and caring. Any issues are dealt with immediately by the Manager. My mam enjoys all the activities that are planned throughout the week - particularly if they have guests to entertain
them.
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Review from David W (Husband of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home and staff are professional and caring, my wife's condition, she suffered a massive stroke, 2 brain bleeds, seizures, significant brain function impairment and right side paralysis. Since her transfer from the hospital, the staff have been kind and caring.
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Review from A S (Daughter of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother is a resident. We are pleased to see her settle into the home.
It was a difficult decision for us as a family to move our mother to a care home.
Months later it's nice to see that she has been well cared for. The staff have been caring and considerate to her needs.
It has been very
reassuring for us that she is content.
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Review from Clare S (Daughter of Resident) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam has much improved, she appears to be eating and drinking well. She is much more engaging and she has good eye contact. She is now able to have a quality conversation with her family who are thrilled with her improvement. The home is very accommodating to relatives and friends who visit and we are
so thankful she was placed in Hebburn Manor. We can’t thank the manager and the team enough.
Reply from Thomas Varghese, Director at Hebburn Manor

Thank you for taking the time to complete a review and we are pleased to read that you find the staff and services good and excellent.

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Review from D G (Sister of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother is well looked after and cared for. The staff look after him and are very helpful and understanding. I am always kept informed with any news regarding my brother. The staff are always available if I have any questions.
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Review from W K (Daughter of Resident) published on 10 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Happy with all over care, would like carpet changed if possible, would like toilet checked bit more. Happy for my mam to be in this care home. Care staff very friendly and helpful. Find agency staff not as much don’t believe they have same duty of care.
Reply from Sanju Joy, Office Support Manager at Hebburn Manor

We appreciate your review. We value any comments since they help us to make necessary service improvements. Thank you for your kind words about our home and staff as well. We try hard to deliver consistently high-quality care. We will let the team know about your comments.

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Review from P T (Daughter of Resident) published on 10 July 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Since my mam has been in since December the amount of accidents and stuff going missing is ridiculous. Not kept informed and when try to complain it all gets twisted. Will be issuing receipts for everything missing. Since my mam's been here she deteriorated loads and her general hygiene has gone down.
There’s loads I can say but would run out of room. There’s no activities or anything which if you got dementia should have lots to keep them active. She is on a nursing ward when she shouldn’t be.
Reply from Thomas Varghese, Director at Hebburn Manor

Thank you for your feedback, we are sorry you feel your experience was not on a level you expected from us. Your complaint will be fully investigated in line with our procedures and we would be happy to discuss improvements with you personally.

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Review from J M (Daughter-in-law of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mum/Mother in law was allocated Hebburn Manor as an emergency placement. This was/is such a stressful and difficult decision to make for all of the family. From our first arrival there each individual member of staff has made us feel welcome. The environment of the home is calm and friendly. We
do find it hard her being in there but knowing she is being well looked after and safe. Being cared for in a professional manner makes it easier. We would not hesitate to recommend Hebburn Manor to any family.
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Review from J D (Son of Resident) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and friendly environment, courteous staff with a polite person. Good provision for my family member's needs. Would definitely recommend.
Reply from Sanju Joy, Data Manager at Hebburn Manor

We appreciate your review. We value any comments since they help us to make necessary service improvements. Thank you for your kind words about our home and staff as well. We try hard to deliver consistently high quality care. We will let the team know about your comments.

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Review from S Y (Sister of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My experience was when visiting my brother I felt as though he wasn't getting the right care. This was flagged up with senior care. For example, the bed he slept in was too small for him. He was 6ft 3" so he couldn't get his legs straightened out, which caused skin damage to his toes and when I complained
to senior staff they said it was on order but four weeks past he was still in the same bed until he passed away. I felt they did not provide the right equipment for his needs. Many times the staff didn't check his fluid intake or encourage him to eat. He did not have a name on his door, and everyone else did. My brother asked us to take him for fresh air but this was bluntly refused by the nurse on duty who abruptly said he is too unwell. I and my other brother felt we were not heard at all so we gave him 24/7 care ourselves. I certainly do not believe this is a nursing home at all due to the lack of nursing care and inexperienced staff who are employed there.
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Review from Joyce B (Sister of Resident) published on 6 September 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
A clean home but not enough staff for good care. My brother was a resident there, he needed extra attention as he was bedridden, which he didn't get. We often found him thirsty and looking most uncomfortable in the bed he had as it was too short for his needs, he was over 6ft. His teeth were not cleaned
on a daily basis he never had a buzzer and his door was often closed, therefore, if he needed help he didn't get any as he could barely talk let alone shout. The staff were friendly but obviously run off their feet so residents had to wait sometimes a while till their needs were met. Food I don't know as my brother gave up eating. All he wanted was very cold water which again was not available as there is no freezer on the top floor for ice cubes.
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Review from Linda H (Sister of Resident) published on 5 September 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
What I witnessed whilst visiting, was some staff were untrained on how to use a slip sheet. My brother was found on the floor during the night and no explanation was explained but bed rails were added the next day. We were told there was a bed on order as my brother was over 6 feet tall and the bottom
board was damaging his toes, this was reported twice, but it never came before he passed away. We visited daily and every time he begged us for a drink of water as he never had a buzzer that he could reach or shout for help. We ended up providing care 24/7 even sleeping on the floor to provide comfort on his last days, he also never had his name on his door like all the others did. We also reported this but nothing changed, all we got back was excuses of they were in the process of decoration and getting new carpets. He also begged us for some fresh air of which I was told he was too poorly. How these residents are being treated is so undignifying and unjust.
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Review from I R (Son of Resident) published on 19 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident for over two years now. I get calls if anything is needed or to advise me of any health problems. I'm satisfied that Mum is in safe hands when I am over two hundred miles away.
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Review from Norman S (Brother-in-law of Resident) published on 19 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is welcoming and the staff are caring and supportive. The rooms are pleasant and there is a program of activities to occupy and entertain the residents. There is regular liaison with doctors, health care workers etc.
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Review from L H (Daughter of Resident) published on 18 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the last 21 months, our family have visited our mother regularly and are very happy with her care. Communications between staff and ourselves have been excellent.
One very minor complaint, we bring flowers often however, they never get watered and wither in two days.
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Review from Judith B (Daughter of Resident) published on 23 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is on respite, it was longer than the four weeks. The staff have been very kind and caring with my Mum
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Review from Cath D (Daughter of Resident) published on 10 September 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mam was here for a period during April-May 2019. She had a terminal brain tumour and we chose Windsor Care Home as it states that it undertakes end of life and palliative care.
Windsor Care Home is not set up for palliative care. It is lacking some equipment that was vital for my mam’s care. For
example, they had been asked by the Macmillan nurse to ensure that a morphine driver was available for my mam, however, when required after 4 weeks it was still not available.
Also, medication to aid my mam’s swallowing very near the end of her life was not available even though the Macmillan nurse was told it was there.
A care plan had to be put in place by the visiting Macmillan nurses but was not followed by all staff leaving my mam in pain and discomfort.
Also suitable puréed food was not provided until my aunty complained to a nurse.
On a positive note, most of the nursing and care staff were very friendly, patient and caring with my mam. Sadly, my mam passed away on 27th May 2019.
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Review from F B (Daughter of Resident) published on 4 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent caring staff from day one. The home is clean and welcoming. The meals are great and nutritious. I am very impressed with the staff nurse who has continued to give good care to my dad. I was concerned with my dad moving last year after being in a previous home for nine years but it has worked
out really well. My dad has settled and is very happy.
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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Hebburn Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.701 for Hebburn Manor is calculated as follows: ( (207 Excellents x 5) + (59 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 278 Ratings = 4.701
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hebburn Manor is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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