

Care Provided by Hebburn Manor
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
FNC will be added paid direct to home and this covers medication and nursing assistance.
The price(s) shown are provided by the care home. Contact Hebburn Manor for full pricing details and T&Cs.
Contact Hebburn Manor to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Atlas Care Homes Ltd
- Private Owned
Person in charge
- Lorraine Woods (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 1
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Hebburn Manor Reviews (43)
Hebburn Manor has a Review Score of 9.8 (9.799) out of 10, based on 19 reviews in the last 2 years.
Over all time Hebburn Manor has 43 reviews.
The. Are home look, after our parents very well and understand there needs which is very hard and always changing. The only thing they could do with is a new carpet in the fathers bedroom. Staff are kind and considerate and friendly.
Care is excellent. Friend well looked after. Staff very informative. Staff keep me updated if anything occurs via telephone.
Staff try very hard to meet needs. Very compassionate when Dad died.
I always had a good experience visiting my friend. Very friendly staff. Always helpful.
Following two months in the hospital, my father-in-law was transferred to Hebburn Manor, where he settled in surprisingly well and appears content. As a family, we feel there has been an overall improvement in his condition. The staff are friendly, caring and helpful. Any concerns are answered swiftly and they are proactive if there are any issues with his health. Overall, we are pleased with his care at Hebburn Manor.
The staff treat my mother with great respect and also the same for my father who was also a resident in the home before his passing.
Highly recommended home.
I have been extremely happy with the care in this home, a quiet, peaceful place, very friendly staff. My sister has been there for over a year and she seems very happy with the placement. I would recommend this home to anyone.
It was a difficult decision for us as a family to move our mother to a care home.
Months later it's nice to see that she has been well cared for. The staff have been caring and considerate to her needs.
It has been very reassuring for us that she is content.
Mam has much improved, she appears to be eating and drinking well. She is much more engaging and she has good eye contact. She is now able to have a quality conversation with her family who are thrilled with her improvement. The home is very accommodating to relatives and friends who visit and we are so thankful she was placed in Hebburn Manor. We can’t thank the manager and the team enough.
Thank you for taking the time to complete a review and we are pleased to read that you find the staff and services good and excellent.
My brother is well looked after and cared for. The staff look after him and are very helpful and understanding. I am always kept informed with any news regarding my brother. The staff are always available if I have any questions.
Happy with all over care, would like carpet changed if possible, would like toilet checked bit more. Happy for my mam to be in this care home. Care staff very friendly and helpful. Find agency staff not as much don’t believe they have same duty of care.
We appreciate your review. We value any comments since they help us to make necessary service improvements. Thank you for your kind words about our home and staff as well. We try hard to deliver consistently high-quality care. We will let the team know about your comments.
Since my mam has been in since December the amount of accidents and stuff going missing is ridiculous. Not kept informed and when try to complain it all gets twisted. Will be issuing receipts for everything missing. Since my mam's been here she deteriorated loads and her general hygiene has gone down. There’s loads I can say but would run out of room. There’s no activities or anything which if you got dementia should have lots to keep them active. She is on a nursing ward when she shouldn’t be.
Thank you for your feedback, we are sorry you feel your experience was not on a level you expected from us. Your complaint will be fully investigated in line with our procedures and we would be happy to discuss improvements with you personally.
Our Mum/Mother in law was allocated Hebburn Manor as an emergency placement. This was/is such a stressful and difficult decision to make for all of the family. From our first arrival there each individual member of staff has made us feel welcome. The environment of the home is calm and friendly. We do find it hard her being in there but knowing she is being well looked after and safe. Being cared for in a professional manner makes it easier. We would not hesitate to recommend Hebburn Manor to any family.
Very clean and friendly environment, courteous staff with a polite person. Good provision for my family member's needs. Would definitely recommend.
We appreciate your review. We value any comments since they help us to make necessary service improvements. Thank you for your kind words about our home and staff as well. We try hard to deliver consistently high quality care. We will let the team know about your comments.
My experience was when visiting my brother I felt as though he wasn't getting the right care. This was flagged up with senior care. For example, the bed he slept in was too small for him. He was 6ft 3" so he couldn't get his legs straightened out, which caused skin damage to his toes and when I complained to senior staff they said it was on order but four weeks past he was still in the same bed until he passed away. I felt they did not provide the right equipment for his needs. Many times the staff didn't check his fluid intake or encourage him to eat. He did not have a name on his door, and everyone else did. My brother asked us to take him for fresh air but this was bluntly refused by the nurse on duty who abruptly said he is too unwell. I and my other brother felt we were not heard at all so we gave him 24/7 care ourselves. I certainly do not believe this is a nursing home at all due to the lack of nursing care and inexperienced staff who are employed there.
A clean home but not enough staff for good care. My brother was a resident there, he needed extra attention as he was bedridden, which he didn't get. We often found him thirsty and looking most uncomfortable in the bed he had as it was too short for his needs, he was over 6ft. His teeth were not cleaned on a daily basis he never had a buzzer and his door was often closed, therefore, if he needed help he didn't get any as he could barely talk let alone shout. The staff were friendly but obviously run off their feet so residents had to wait sometimes a while till their needs were met. Food I don't know as my brother gave up eating. All he wanted was very cold water which again was not available as there is no freezer on the top floor for ice cubes.
What I witnessed whilst visiting, was some staff were untrained on how to use a slip sheet. My brother was found on the floor during the night and no explanation was explained but bed rails were added the next day. We were told there was a bed on order as my brother was over 6 feet tall and the bottom board was damaging his toes, this was reported twice, but it never came before he passed away. We visited daily and every time he begged us for a drink of water as he never had a buzzer that he could reach or shout for help. We ended up providing care 24/7 even sleeping on the floor to provide comfort on his last days, he also never had his name on his door like all the others did. We also reported this but nothing changed, all we got back was excuses of they were in the process of decoration and getting new carpets. He also begged us for some fresh air of which I was told he was too poorly. How these residents are being treated is so undignifying and unjust.
Mum has been a resident for over two years now. I get calls if anything is needed or to advise me of any health problems. I'm satisfied that Mum is in safe hands when I am over two hundred miles away.
The home is welcoming and the staff are caring and supportive. The rooms are pleasant and there is a program of activities to occupy and entertain the residents. There is regular liaison with doctors, health care workers etc.
One very minor complaint, we bring flowers often however, they never get watered and wither in two days.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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