Aster Care

26a Belle Vue Grove, Middlesbrough TS4 2PX
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8.5 36 Reviews
  • Aster Care, Middlesbrough
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Cattermole (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (102)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Please ring the doorbell and wait for a member of staff to answer. Staff will be with visitors as soon as they can, they respectively ask for patience at busy times like meal times and during medication rounds.

Parking

  • There is a car park for patrons and visitors only.

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Aster Care Reviews (36)

8.5

Aster Care has a Review Score of 8.5 (8.515) out of 10, based on 14 reviews in the last 2 years.
Over all time Aster Care has 36 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Aster Care
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Total of 36, showing 1-20
Review from Ianthe S (Father of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son stays at this care home. He looks happy
The staff are all very kind and helpful. They do take good of him. I would recommend this home anytime who is looking for a care home.l'm sure my son will miss this care when leaving for home.
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Review from G C (Brother of Resident) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother lived here from early last year until he passed this week.
All we as a family can say is that the manager and his team on orchid suite were fantastic. The care and love my brother got from them was amazing. The support we got as a family was amazing too. The home was always kept
clean and if you asked a member of staff for something it was never any bother.
Thank you for making the last month's of my brothers life comfortable.
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Review from Matt C (Son of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we were given several choices of care home for when my father was considered fit to leave hospital. On evaluation and first impression, Aster appeared the best fit for my father's short-term needs pending his further assessment.
The cleanliness of the home and attention to detail in the
thoroughness of dad's care, through some very difficult moments in recent weeks, has convinced us that we made the right choice for him. We have the confidence that his short, medium and likely long-term future will be with Aster and we are very comfortable with this on his behalf. He has settled in this friendly and supportive environment, which some weeks ago seemed unlikely. Our sincere thanks go to all the team. Their care for dad, communication with us, honesty and warmth has been incredibly reassuring in a time of immeasurable concern.
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Review from A C (Son of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly dad has been looked after by the team at Aster since mid-March and he is being very well cared for. The staff are superb with him and are very attentive to his needs. The 24/7 care that dad is receiving is also helping to give the family peace of mind as we know that he is in the right setting
at this stage of his life. Our thanks to the team at Aster. Your dedication and care for dad is greatly appreciated.
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Review from L N (Wife of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved here in January and as a young adult needing care It was hard to find the right place. Then aster came along.. and wow they go above and beyond to meet my husbands needs. The activities they have are varied and regular. My husband also has 1-1 support to access the community. They
really do cater to all needs. The meals are varied and lovely home cooked he thoroughly enjoys them and gets plenty. If there is something he doesn't like it's no trouble to get something else. All the staff in every area are friendly and caring and always smiling. I can sleep well at night knowing my husband is taken care off and kept safe at all times and more importantly he's happy and calls it home!
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Review from C H (Friend of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my friend regularly, she is happy at Aster Care Home and all her needs are fully met. The staff are always helpful & friendly and nothing is ever too much trouble. The home is always clean and tidy and other residents always seem happy too.
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Review from Sally M (Cousin of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My cousin was in the care home for a few months, she suffered so much in those months - sexually, physically and verbally abused, she was frightened and scared. Often when we arrived to see her she could be heard screaming and no staff were seeing to her or talking to her to try and understand what
was wrong, even if they were sat in the lounge area with her.
It was always hard leaving her after a visit.
I have noticed that reviews that are not 'good' on here receive an automated response, is anyone taking any notice ??
Reply from Julie Cattermole, Manager at Aster Care

At Aster Care Home, we take every concern seriously and respond personally-our replies are not automated. We deeply regret any distress experienced and assure you that every allegation is thoroughly investigated. In this instance, safeguarding, alongside the local authority, CQC, and police, confirmed that our care practices meet rigorous standards. We have noticed that this concern has been raised on several occasions, and our carefully considered response remains consistent, as it is based on thorough investigations and adherence to stringent safeguarding standards. Our dedicated team is committed to providing compassionate, person-centred care that prioritises safety and dignity at all times. We remain open to further discussion to address any additional concerns.

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Review from Arthur W (Brother of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff were really helpful in sorting deputyship for family, all the informaton needed was provided. Staff went above and beyond, they are always on hand to help. My brother is really happy and content.
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Review from Susan A (Aunt of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
In the months that my niece was under their care she was physically abused twice! The fact that this can happen in a supposably safe and secure home is totally unacceptable. The care and attention was lacking to say the least. We could not wait for her to leave.
Reply from Julie Cattermole, Manager at Aster Care

At Aster Care Home, we deliver person-centred care prioritising the rights, dignity, and wellbeing of every resident. We regret the concerns raised and apologise that your experience did not meet our high standards. Our decisions aim to respect and empower individuals to live independently, though they may not always align with the preferences of others, including family members. All concerns were carefully reviewed with external bodies, including safeguarding teams, CQC, and police, to ensure the highest standards of care. Safeguarding processes were followed with great care and endorsed by trusted professionals and regulators. Immediate measures were put in place to prioritise safety and wellbeing, supported by experienced professionals and validated by external organisations. Aster Care Home is committed to transparency, collaboration, and continuous improvement. We value feedback and work closely with all parties involved in our residents' care.

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Review from Sandra A (Mother of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Our daughter moved to Aster Care 14th August 2024 & moved out 24th Feb 2025. While been in there she was sexually, verbally & physically abused causing her to be scared, frightened & traumatised, losing weight & hair loss. Twice when visiting in one week she was sat in wheelchair soiled and wet & we
needed to change her, wheelchair cover & sling while staff were sat using their phones. A few times when we went she was in her room, door shut no tv or alexa on, screaming as she needed attention.
Reply from Julie Cattermole, Manager at Aster Care

At Aster Care Home, we deliver person-centred care prioritising the rights, dignity, and wellbeing of every resident. We regret the concerns raised and apologise that your experience did not meet our high standards. Our decisions aim to respect and empower individuals to live independently, though they may not always align with the preferences of others, including family members. All concerns were carefully reviewed with external bodies, including safeguarding teams, CQC, and police, to ensure the highest standards of care. Safeguarding processes were followed with great care and endorsed by trusted professionals and regulators. Immediate measures were put in place to prioritise safety and wellbeing, supported by experienced professionals and validated by external organisations. Aster Care Home is committed to transparency, collaboration, and continuous improvement. We value feedback and work closely with all parties involved in our residents' care.

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Review from Ian A (Father of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
My daughter was moved into Aster Care Middlesbrough on the 14th August 2024. We were shown round beforehand and it appeared satisfactory. Within a few months she was seriously sexually, verbally and physically abused by two other residents (police were informed). No good safeguarding was put in place.
The physically and verbally abuser is still wandering around the home now. She was regularly left in her room, door shut, shouting and screaming because she was frightened, as she was likely to be. I visited 3 times most weeks, travelling 90 miles each visit because I knew she wasn't getting the care she needed. Often she was soiled because half of the staff just didn't care. Most of the staff didn't make me welcome. Fortunately she moved on the 24th Feb 2025.
Reply from Julie Cattermole, Manager at Aster Care

At Aster Care Home, we deliver person-centred care prioritising the rights, dignity, and wellbeing of every resident. We regret the concerns raised and apologise that your experience did not meet our high standards. Our decisions aim to respect and empower individuals to live independently, though they may not always align with the preferences of others, including family members. All concerns were carefully reviewed with external bodies, including safeguarding teams, CQC, and police, to ensure the highest standards of care. Safeguarding processes were followed with great care and endorsed by trusted professionals and regulators. Immediate measures were put in place to prioritise safety and wellbeing, supported by experienced professionals and validated by external organisations. Aster Care Home is committed to transparency, collaboration, and continuous improvement. We value feedback and work closely with all parties involved in our residents' care.

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Review from Bill W (Brother of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aster Care keeps me informed of my sister. To know that she is safe and included in everything is such a reassuring feeling. All the staff are of the same brand - caring, kind, helpful and good communicators to residents and the families/visitors. The place is always well presented, clean with fresh
aroma and good lighting/heating. The outside area has cover which is a bonus. Residents enjoy the outside greatly.
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Review from Elizabeth T (Respite Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had a very pleasant experience with Asta Care Home. I was made to feel extremely welcomed and comfortable by all staff involved and nothing was too much trouble. My room was of an excellent standard, large and comfortable. The food has also been delicious, very happy.
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Review from S W (Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t fault the place, it’s like home from home. The staff are fantastic and friendly, things are never a problem for them. It’s clean and tidy, my room is clean, my bed is comfy. The food is good and enjoyable.
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Review from S T (Resident) published on 20 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy living at Aster Care Home. The staff are good and friendly and always helpful. I enjoy taking part in activities and there is a good range available. The food is ok and I enjoy it sometimes.
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Review from James B (Resident) published on 20 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no complaints, I love living at Aster Care Home. The staff are supportive and helpful, nothing is ever too much trouble for them. All staff from management to kitchen staff, to domestics are all helpful. I don’t take part in activities as I don’t feel there is nothing to suit me.
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Review from Janice C (Daughter of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam is comfortable. She needs 24 hour care but she is doing ok. Staff are very nice and provide anything she wants or needs. The home is clean and nicely decorated. When we first went to look around the first impression was very good
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Review from E J (Grandson of Resident) published on 12 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad stayed here short stay, he was very well looked after. The staff were friendly and nothing ever seemed too much trouble. The home was clean and tidy. There was a good range of activities available although my grandad didn’t like to take part.
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Review from A E (Daughter of Resident) published on 23 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother spent her final weeks in Aster care home, on the Orchid suite, and several of the care assistants looking after her were lovely. I always felt comforted knowing she was being cared for by them. They built rapport with both me and my mam, showed sincere care and kindness. The manager was always
willing to listen and help. Overall a well ran nursing unit with some great staff.
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Review from Anthony K (Respite Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the minute I came through the doors I was welcomed to the family. Yes, that is what my stay was like every single day. Despite being short staffed everyone at Aster had a smile and I didn't hear a moan or complaint. I know where I would want to go if I needed respite care again, my family at Aster
Care Home.
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Current Review Score: 8.5 (8.515)

Overview of Review Score

The Review Score of 8.5 (8.515) out of 10 for Aster Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.025 for Aster Care is calculated as follows: ( (108 Excellents x 5) + (5 Goods x 4) + (12 Satisfactorys x 3) + (10 Poors x 2) + (24 Very Poors x 1) ) ÷ 159 Ratings = 4.025
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.49 Points relating to the number of positive Reviews for Aster Care is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 10 Positive Reviews ÷ 20.4 = 0.49
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Aster Care

What types of Care is Aster Care registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Aster Care have?

There are 102 Single Rooms.

What are the Facilities & Services at Aster Care?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Aster Care to the centre of Middlesbrough?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aster Care to verify any information. View our terms and conditions. Aster Care has an Basic Service - more info.