Aster Care

Hi. I've been a resident at aster care home for about a year then majority of my life i have suffered with mental health and physical issues aster care home had helped me progress so much with mental and physical health the staff are so supportive and promote independents witch important. Aster care home is improving every moment thanks to management and care staff.

She has enjoyed some of the daytime activities, I am sure with time she may go on outings too.

My brother has been in the home for several years and despite another new manager in the last year or so, things haven't improved in my opinion. Today as an example, I've called the home at 2pm to ask for someone to get him up as he is hoisted and has been left in bed until now despite having a care plan that stipulates the time things should happen as things weren't happening as they should. It improved for a while but has since gone back to how it was. We have raised concerns with management about the home smelling of weed but was told it's the residents home and their rights to do as they wish but they asked them to smoke outside of the premises. This means as you enter the car park there are small gatherings of residents and the smell of weed is strong both outside and inside the home. The home offers drug and alcohol rehabilitation but it doesn't feel right to have a care home with vulnerable adults mixing with those smoking weed. Call bells are ignored, wouldn't recommend home.

The food on offer is very good.

The staff are all very kind and helpful. They do take good of him. I would recommend this home anytime who is looking for a care home.l'm sure my son will miss this care when leaving for home.

Thank you for making the last month's of my brothers life comfortable.

The cleanliness of the home and attention to detail in the thoroughness of dad's care, through some very difficult moments in recent weeks, has convinced us that we made the right choice for him. We have the confidence that his short, medium and likely long-term future will be with Aster and we are very comfortable with this on his behalf. He has settled in this friendly and supportive environment, which some weeks ago seemed unlikely. Our sincere thanks go to all the team. Their care for dad, communication with us, honesty and warmth has been incredibly reassuring in a time of immeasurable concern.

My elderly dad has been looked after by the team at Aster since mid-March and he is being very well cared for. The staff are superb with him and are very attentive to his needs. The 24/7 care that dad is receiving is also helping to give the family peace of mind as we know that he is in the right setting at this stage of his life. Our thanks to the team at Aster. Your dedication and care for dad is greatly appreciated.

My husband moved here in January and as a young adult needing care It was hard to find the right place. Then aster came along.. and wow they go above and beyond to meet my husbands needs. The activities they have are varied and regular. My husband also has 1-1 support to access the community. They really do cater to all needs. The meals are varied and lovely home cooked he thoroughly enjoys them and gets plenty. If there is something he doesn't like it's no trouble to get something else. All the staff in every area are friendly and caring and always smiling. I can sleep well at night knowing my husband is taken care off and kept safe at all times and more importantly he's happy and calls it home!

I visit my friend regularly, she is happy at Aster Care Home and all her needs are fully met. The staff are always helpful & friendly and nothing is ever too much trouble. The home is always clean and tidy and other residents always seem happy too.

I have noticed that reviews that are not 'good' on here receive an automated response, is anyone taking any notice ??

Staff were really helpful in sorting deputyship for family, all the informaton needed was provided. Staff went above and beyond, they are always on hand to help. My brother is really happy and content.

In the months that my niece was under their care she was physically abused twice! The fact that this can happen in a supposably safe and secure home is totally unacceptable. The care and attention was lacking to say the least. We could not wait for her to leave.

Our daughter moved to Aster Care 14th August 2024 & moved out 24th Feb 2025. While been in there she was sexually, verbally & physically abused causing her to be scared, frightened & traumatised, losing weight & hair loss. Twice when visiting in one week she was sat in wheelchair soiled and wet & we needed to change her, wheelchair cover & sling while staff were sat using their phones. A few times when we went she was in her room, door shut no tv or alexa on, screaming as she needed attention.

My daughter was moved into Aster Care Middlesbrough on the 14th August 2024. We were shown round beforehand and it appeared satisfactory. Within a few months she was seriously sexually, verbally and physically abused by two other residents (police were informed). No good safeguarding was put in place. The physically and verbally abuser is still wandering around the home now. She was regularly left in her room, door shut, shouting and screaming because she was frightened, as she was likely to be. I visited 3 times most weeks, travelling 90 miles each visit because I knew she wasn't getting the care she needed. Often she was soiled because half of the staff just didn't care. Most of the staff didn't make me welcome. Fortunately she moved on the 24th Feb 2025.

Aster Care keeps me informed of my sister. To know that she is safe and included in everything is such a reassuring feeling. All the staff are of the same brand - caring, kind, helpful and good communicators to residents and the families/visitors. The place is always well presented, clean with fresh aroma and good lighting/heating. The outside area has cover which is a bonus. Residents enjoy the outside greatly.

I have had a very pleasant experience with Asta Care Home. I was made to feel extremely welcomed and comfortable by all staff involved and nothing was too much trouble. My room was of an excellent standard, large and comfortable. The food has also been delicious, very happy.

I can’t fault the place, it’s like home from home. The staff are fantastic and friendly, things are never a problem for them. It’s clean and tidy, my room is clean, my bed is comfy. The food is good and enjoyable.

I am happy living at Aster Care Home. The staff are good and friendly and always helpful. I enjoy taking part in activities and there is a good range available. The food is ok and I enjoy it sometimes.

I have no complaints, I love living at Aster Care Home. The staff are supportive and helpful, nothing is ever too much trouble for them. All staff from management to kitchen staff, to domestics are all helpful. I don’t take part in activities as I don’t feel there is nothing to suit me.