Aster Care Reviews (32)
Aster Care has a Review Score of 8.9 (8.918) out of 10, based on 20 reviews in the last 2 years. Over all time Aster Care has 32 reviews.
Review from L N (Wife of Resident) published on 30 April 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from C H (Friend of Resident) published on 28 April 2025
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5.0 out of 5
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Review from Sally M (Cousin of Resident) published on 24 April 2025
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Overall Experience
1.0 out of 5
It was always hard leaving her after a visit.
I have noticed that reviews that are not 'good' on here receive an automated response, is anyone taking any notice ??
Reply from Julie Cattermole, Manager at Aster Care
At Aster Care Home, we take every concern seriously and respond personally-our replies are not automated. We deeply regret any distress experienced and assure you that every allegation is thoroughly investigated. In this instance, safeguarding, alongside the local authority, CQC, and police, confirmed that our care practices meet rigorous standards. We have noticed that this concern has been raised on several occasions, and our carefully considered response remains consistent, as it is based on thorough investigations and adherence to stringent safeguarding standards. Our dedicated team is committed to providing compassionate, person-centred care that prioritises safety and dignity at all times. We remain open to further discussion to address any additional concerns.
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Review from Arthur W (Brother of Resident) published on 16 April 2025
Submitted via Website •
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5.0 out of 5
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Review from Susan A (Aunt of Resident) published on 16 April 2025
Submitted via Postal Card •
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Overall Experience
1.0 out of 5
Reply from Julie Cattermole, Manager at Aster Care
At Aster Care Home, we deliver person-centred care prioritising the rights, dignity, and wellbeing of every resident. We regret the concerns raised and apologise that your experience did not meet our high standards. Our decisions aim to respect and empower individuals to live independently, though they may not always align with the preferences of others, including family members. All concerns were carefully reviewed with external bodies, including safeguarding teams, CQC, and police, to ensure the highest standards of care. Safeguarding processes were followed with great care and endorsed by trusted professionals and regulators. Immediate measures were put in place to prioritise safety and wellbeing, supported by experienced professionals and validated by external organisations. Aster Care Home is committed to transparency, collaboration, and continuous improvement. We value feedback and work closely with all parties involved in our residents' care.
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Review from Sandra A (Mother of Resident) published on 16 April 2025
Submitted via Postal Card •
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Overall Experience
1.0 out of 5
Reply from Julie Cattermole, Manager at Aster Care
At Aster Care Home, we deliver person-centred care prioritising the rights, dignity, and wellbeing of every resident. We regret the concerns raised and apologise that your experience did not meet our high standards. Our decisions aim to respect and empower individuals to live independently, though they may not always align with the preferences of others, including family members. All concerns were carefully reviewed with external bodies, including safeguarding teams, CQC, and police, to ensure the highest standards of care. Safeguarding processes were followed with great care and endorsed by trusted professionals and regulators. Immediate measures were put in place to prioritise safety and wellbeing, supported by experienced professionals and validated by external organisations. Aster Care Home is committed to transparency, collaboration, and continuous improvement. We value feedback and work closely with all parties involved in our residents' care.
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Review from Ian A (Father of Resident) published on 16 April 2025
Submitted via Postal Card •
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Overall Experience
1.0 out of 5
Reply from Julie Cattermole, Manager at Aster Care
At Aster Care Home, we deliver person-centred care prioritising the rights, dignity, and wellbeing of every resident. We regret the concerns raised and apologise that your experience did not meet our high standards. Our decisions aim to respect and empower individuals to live independently, though they may not always align with the preferences of others, including family members. All concerns were carefully reviewed with external bodies, including safeguarding teams, CQC, and police, to ensure the highest standards of care. Safeguarding processes were followed with great care and endorsed by trusted professionals and regulators. Immediate measures were put in place to prioritise safety and wellbeing, supported by experienced professionals and validated by external organisations. Aster Care Home is committed to transparency, collaboration, and continuous improvement. We value feedback and work closely with all parties involved in our residents' care.
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Care / Support
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Treated with Dignity
Food & Drink
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Activities
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Safety / Security
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Value for Money
Review from Bill W (Brother of Resident) published on 15 January 2025
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Overall Experience
5.0 out of 5
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Review from Elizabeth T (Respite Resident) published on 30 August 2024
Submitted via Website •
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5.0 out of 5
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Review from S W (Resident) published on 29 September 2023
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5.0 out of 5
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Review from S T (Resident) published on 20 July 2023
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5.0 out of 5
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Review from James B (Resident) published on 20 July 2023
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5.0 out of 5
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Review from Janice C (Daughter of Resident) published on 14 July 2023
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5.0 out of 5
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Review from E J (Grandson of Resident) published on 12 July 2023
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5.0 out of 5
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Review from A E (Daughter of Resident) published on 23 June 2023
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4.0 out of 5
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Review from Anthony K (Respite Resident) published on 21 June 2023
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5.0 out of 5
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Review from Tracey A (Respite Resident) published on 2 June 2023
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5.0 out of 5
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Review from C C (Friend of Resident) published on 31 May 2023
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Overall Experience
5.0 out of 5
I was very pleased with the management and the staff were a pleasure to
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Review from Martin M (Resident) published on 26 May 2023
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3.0 out of 5
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Review from E C (Friend of Resident) published on 26 May 2023
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Overall Experience
5.0 out of 5
I spoke to the home manager who put all of my fears to rest and she guaranteed that my friend would receive the most excellent love and care they deserve. For this, I cannot thank her enough
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Overview of Review Score
The Review Score of 8.9 (8.918) out of 10 for Aster Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.183 for Aster Care is calculated as follows: ( (155 Excellents x 5) + (19 Goods x 4) + (21 Satisfactorys x 3) + (10 Poors x 2) + (24 Very Poors x 1) ) ÷ 229 Ratings = 4.183
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.735 Points relating to the number of positive Reviews for Aster Care is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 15 Positive Reviews ÷ 20.4 = 0.735
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
