Ormesby Grange Care Home

Ormesby Road, Middlesbrough TS3 7SF

Ormesby Grange Residential Care Home makes a significant contribution to the Middlesborough care sector, having accommodation for up to 117 people.

As well as being an excellent choice for residential care, Ormesby Grange's skilled carers are qualified to look after people suffering from dementia and some physical disabilities.

The aim of staff is to provide a personal care service in a homely environment where people can really make the most of their retirement years.

Group: Ultima Care Centres (No1) Ltd

Person in charge: Lynn Maddison (Regional Manager)

Local Authority / Social Services: Middlesbrough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 116 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Autism/ASD • Epilepsy • Head/Brain Injury • Hearing Impairment • Speech Impairment

Admission Information: Ages 65+.

Single Rooms: 116

Rooms with ensuite WC: 116

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ormesby Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 (maximum of 10) for Ormesby Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Ormesby Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.622 for Ormesby Grange Care Home is calculated as follows: ( (53 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 82 Ratings = 4.622

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.216 Points relating to the number of positive Reviews for Ormesby Grange Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 23.2 positive Reviews (116 registered maximum number of service users ÷ 5). 5 Reviews ÷ 23.2 Target = 0.216

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Ormesby Grange Care Home has a Review Score of 8.8 (8.838) from 7 Reviews


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ormesby Grange Care Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ormesby Grange Care Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1

Not a particular experience but an overall one. The manager and all staff at Ormesby Grange Care Home, showed empathy, understanding, respect at all times. They helped us celebrate a milestone birthday (100) with complete enthusiasm. They created a warm, friendly, loving occasion and all hands on board. It was to be our friend's last special memory, but one she treasured ... on her passing, they gave her a send-off which will stay with me always, they lined a path with all the staff respectfully bowing heads to see her on her final journey. Not to mention at least 10 actually attending the service taking time on their days off to come!! A credit to the company, beautiful people!!!

How likely would you be to recommend Ormesby Grange Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

The staff are so caring, looked after my mum for 5 yrs. Cannot thank them enough. I had peace of mind knowing she was well cared for and happy in her own way.

How likely would you be to recommend Ormesby Grange Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My dad was admitted here for care via the hospital as he was very poorly and my mother was unable to look after him.
Although he only spent two weeks in here our family could not fault anything about this home. From the day he went in he was treated with care and respect by all members of staff. The manager was very helpful whenever we asked any questions.
The room was clean and tidy and of adequate size.
I felt that the carers went above their duties by being so professional in all that they did and their care and attitude was excellent at all times
I feel that they treat him as not only a resident but as a friend also. Would never have any doubt in using this care home again.

How likely would you be to recommend Ormesby Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been very happy as a resident here at Ormesby Grange. This has been because of the staff. They are friendly, they always have a smile and offer help or just a kind word. The cleanliness is second to none. One thing we have always said as a family and friends the home always smells nice, the rooms are comfortable, clean and well equipped no matter how busy people are they make time.

How likely would you be to recommend Ormesby Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

This is the 3rd place of trying out places for my husband on basis of 2 days respite every 2 weeks. Each time on entering the care home, I have found it a very pleasant place to enter. Clean, bright and most of all staff who are friendly and helpful and who seem to be caring.

How likely would you be to recommend Ormesby Grange Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

My husband had been badly neglected by his previous care home and was hospitalised with severe dehydration, resulting in a seven-day stay. I approached Ormesby Grange with all the information on my husband and asked if they could care for him, they have not disappointed me. He is a very complex patient, with many needs, and all his requirements have been met. My husband seems settled and happy in Ormesby Grange Care Home and I feel slightly less worried about his welfare.

How likely would you be to recommend Ormesby Grange Care Home? Likely

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Average Rating:   4.3 out of 5

The staff are really good in what they do to help my mam and always care for her needs she makes independent choices with the support from staff. A very welcoming and friendly atmosphere when entering the home.

How likely would you be to recommend Ormesby Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Care Home Idol 2016

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