Brownlee Court

Ormesby Road, Middlesbrough TS3 7SF
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9.7 88 Reviews
  • Brownlee Court, Middlesbrough
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 116 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sonia Morrell (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (114)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (68)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Parking

  • On site parking

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Brownlee Court Reviews (88)

9.7

Brownlee Court has a Review Score of 9.7 (9.662) out of 10, based on 17 reviews in the last 2 years.
Over all time Brownlee Court has 88 reviews.

Overall Experience
  • 72
  • 15
  • 0
  • 0
  • 1
Date Published
  • 88
  • 7
  • 13
  • 17
  • 71
Reviewer Connection to Brownlee Court
  • 39
  • 10
  • 9
  • 8
  • 6
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 81-88
Review from Lynn C (Granddaughter of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Amazing staff.
Always go the extra mile.
Always there for the families also.
Giving hugs to the elderly is one thing I am always seeing staff do which is so lovely.
My Nana is so happy there and that makes my family happy.
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Review from Christine C (Friend of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not a particular experience but an overall one. The manager and all staff at Ormesby Grange Care Home, showed empathy, understanding, respect at all times. They helped us celebrate a milestone birthday (100) with complete enthusiasm. They created a warm, friendly, loving occasion and all hands on board.
It was to be our friend's last special memory, but one she treasured ... on her passing, they gave her a send-off which will stay with me always, they lined a path with all the staff respectfully bowing heads to see her on her final journey. Not to mention at least 10 actually attending the service taking time on their days off to come!! A credit to the company, beautiful people!!!
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Review from S T (Daughter of Resident) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so caring, looked after my mum for 5 yrs. Cannot thank them enough. I had peace of mind knowing she was well cared for and happy in her own way.
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Review from Michael M (Son of Resident) published on 30 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was admitted here for care via the hospital as he was very poorly and my mother was unable to look after him.
Although he only spent two weeks in here our family could not fault anything about this home. From the day he went in he was treated with care and respect by all members of staff. The
manager was very helpful whenever we asked any questions.
The room was clean and tidy and of adequate size.
I felt that the carers went above their duties by being so professional in all that they did and their care and attitude was excellent at all times
I feel that they treat him as not only a resident but as a friend also. Would never have any doubt in using this care home again.
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Review from M L (Daughter of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been very happy as a resident here at Ormesby Grange. This has been because of the staff. They are friendly, they always have a smile and offer help or just a kind word. The cleanliness is second to none. One thing we have always said as a family and friends the home always smells nice,
the rooms are comfortable, clean and well equipped no matter how busy people are they make time.
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Review from E F (Wife of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the 3rd place of trying out places for my husband on basis of 2 days respite every 2 weeks. Each time on entering the care home, I have found it a very pleasant place to enter. Clean, bright and most of all staff who are friendly and helpful and who seem to be caring.
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Review from June W (Wife of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had been badly neglected by his previous care home and was hospitalised with severe dehydration, resulting in a seven-day stay. I approached Ormesby Grange with all the information on my husband and asked if they could care for him, they have not disappointed me. He is a very complex patient,
with many needs, and all his requirements have been met. My husband seems settled and happy in Ormesby Grange Care Home and I feel slightly less worried about his welfare.
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Review from Malcolm C (Son of Resident) published on 8 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are really good in what they do to help my mam and always care for her needs she makes independent choices with the support from staff. A very welcoming and friendly atmosphere when entering the home.
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Current Review Score: 9.7 (9.662)

Overview of Review Score

The Review Score of 9.7 (9.662) out of 10 for Brownlee Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Brownlee Court is calculated as follows: ( (184 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 196 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.733 Points relating to the number of positive Reviews for Brownlee Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2. 17 Positive Reviews ÷ 23.2 = 0.733
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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