Brownlee Court

Ormesby Road, Middlesbrough TS3 7SF
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9.7 88 Reviews
  • Brownlee Court, Middlesbrough
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 116 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sonia Morrell (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (114)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (68)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Parking

  • On site parking

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Brownlee Court Reviews (88)

9.7

Brownlee Court has a Review Score of 9.7 (9.662) out of 10, based on 17 reviews in the last 2 years.
Over all time Brownlee Court has 88 reviews.

Overall Experience
  • 72
  • 15
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Date Published
  • 88
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Reviewer Connection to Brownlee Court
  • 39
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Total of 88, showing 61-80
Review from Joanne M (Daughter of Resident) published on 20 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident within this care home from July 2019 until April 2020 when he sadly passed away. During this time all members of staff provided excellent care and support not only for my dad but for us as a family. Nothing was ever too much trouble and I really cannot ever thank them enough for
helping us through a very difficult time and setting my mind at rest that my dad was getting the care that he required.
Reply from Helen Nutton, Home Manager at Brownlee Court

Thank you for your wonderful comments, it was a pleasure to have your Father in the home.

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Review from Janie S (Friend of Resident) published on 15 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Brownlee Court are amazing, nothing is too much trouble and they are all very much in tune with their residents’ needs, and never too busy to give a hug. Brownlee Court is a very warm, caring and homely environment and if the time should come when I need to be cared for, I can think of
no better place that I would like to be.
Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your lovely comments and our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy

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Review from Mark D (Regular Volunteer) published on 15 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
An amazing home, extremely friendly staff and all the residents are very well looked after. They have the best facilities in any care home I have helped out in and go the extra mile to ensure the residents are totally satisfied and happy. They have lots of activities for them and will always do everything
they can to make sure they are happy, irrelevant of cost. Management are very much hands-on and play a full part in making sure the resident's requirements are fully met and their door is always open for any chat regarding absolutely anything. It is a joy to go in. More homes should be like this.
Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.

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Review from Teresa H (Daughter of Resident) published on 15 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care this home provides is brilliant! My mum has vascular dementia and she's always smiling and joking with staff. Pictures they post of the activities during restrictions have been fabulous.
My dad was there up until his passing last September and the compassion they showed him was lovely. They
have pulled out all the stops to entertain and care for the troops over this very difficult time!
Reply from Thomas Varghese, Director at Brownlee Court

Thanks for your review and your kind words, this really means a lot to myself and my team.

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Review from Anne-Marie M (Daughter of Resident) published on 15 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a year now since my dad moved to Brownlee Court and all our family are delighted with the standard of care and support he receives. The staff are excellent, encouraging and respectful. Dad gets great meals and good personal care. The service is very well run and being able to access the Facebook
page means we can see the sort of activities that Dad is taking part in and even see him enjoying them.
Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.

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Review from Bernie R (Daughter of Resident) published on 15 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers are wonderful. The Facebook page is fantastic, showing the events of the day, whether or not your relative is partaking, it shows daily activities. The carers are very accomodating with Facetime and messenger. This is one hundred percent better than making a phone call. Well done Brownlee
Court.
Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care and always go the extra mile to ensure their residents are happy.

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Review from Rose L (Daughter of Resident) published on 15 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My review is regarding the dedication of staff during lockdown. I have been so impressed with the way staff have ensured their clients had contact with family, sharing photos of our loved ones, arranging video chats meaningful age-appropriate activities that have obviously encouraged residents to get
up and join in. My mother spent a lot of time in bed before lockdown, now we see photos of her taking part in various activities, her hair is always lovely with different styles showing the care her staff take each day. Thank you Brownlee Court from the bottom of my heart for keeping my mother safe and entertained. Quality of life is key and staff at Brownlee Court have worked tirelessly to achieve this for their clients.
Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care and always go the extra mile to ensure their residents are happy.

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Review from Callum P (Grandson of Resident) published on 15 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Provide top care, especially during a harder period with Covid-19, excellent at helping to cater for needs of the family (including a birthday that has fallen within this period) and ease of access and video calling time slots and being able to try and contact family members.
Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.

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Review from Jane C (Daughter of Resident) published on 15 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Brownlee Court have shown such care, compassion and kindness, not only to my beautiful dad but to my wonderful mum and family.
Thank you so much, everybody, what you do shines through, and your actions don't go unnoticed.
Love to you all.
Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your lovely comments and our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.

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Review from Sylvia T (Niece of Resident) published on 22 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are amazing, nothing is a problem and so caring towards my auntie, nice and clean and meals look lovely.
Reply from Thomas Varghese, Director at Brownlee Court

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All our staff are committed to providing the best possible care experience for all our residents and it is very rewarding to have their efforts recognised.

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Review from Tony M (Son of Resident) published on 20 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for a number of years and was sadly in the advanced stages of Alzheimer's disease. Over the years that she lived and was cared for at the home, my brother, other members of the family and myself were frequent visitors. We were able to regularly see the levels of professional
care and love that was extended to Mother by all members of staff. She was very settled and happy at the home until her passing in June 2019.
We have the highest regard for the staff at the home and cannot thank them enough for looking after our mother so well over the years.
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Review from Carole T (Daughter of Resident) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad was getting good care in this home, from staff and managers. The food was good, and care of him, in palliative care was excellent, with help with sleeping so we could be with him.
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Review from H P (Daughter of Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At Ormesby Grange, the staff are always friendly and happy to help.
On my first visit, everything was explained in a very professional way and I was shown around.
My father is very settled in his new home and I feel he is safe, secure and well looked after.
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Review from Bobbie C (Friend of Resident) published on 23 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are incredibly friendly, and not only do they take exceptional care of their residents, they also take the time to care about their community and help other local charities. They really do go above and beyond.
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Review from J B (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad moved to Ormesby Grange from another care home after being in hospital. He has settled very well and has a lovely room. The staff on EMI are extremely caring and approach dad with dignity. The food is nice and the home is very clean. The manager is very approachable. It would be nice to see some
activities for the EMI residents e.g. Crafts, singers etc dad has only been in a month so hopefully, this will get organised. Overall a very nice care home.
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Review from M W (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad came into the home in December 2018. He has settled really well which is thanks to the care staff. Dad is always approached with dignity and care. The manager has been very supportive. The care home is always very clean and the meals are always of a high standard. We have not seen activities happening
on the EMI floor/unit as of yet with the residents, it would benefit the residents and stimulate them.
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Review from Sharon F (Daughter of Resident) published on 11 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ormesby Grange is a lovely, bright and airy care home. The staff are really good at looking after my dad and I can relax knowing he is being well looked after. We always feel comfortable when we go to visit. Also, the food is very good and if we want Dad to have something different to eat, the kitchen
staff will see to it. Activities are quite good also, there is always something going on.
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Review from L C (Daughter of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been going for respite for 2 years and always been happy to leave mam, knowing she would be well looked after. Mam is now on a short stay and hopefully being in full time. Staff amazing, each and every one of them. Cleanliness and rooms excellent. Staff have also been there for me when I've
needed them.
The support they give to my mam and family has been brilliant.
All take their jobs to heart.
Reply from Helen Nutton, Home Manager at Brownlee Court

Thank you for your lovely feedback.

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Review from Dawn N (Niece of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I were really pleased with the way the staff treated the residents and our Auntie fitted in really well.
I would recommend Ormesby Grange to anyone.
Reply from Helen Nutton, Home Manager at Brownlee Court

Thank you so much for your lovely comments and our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.

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Review from J W (Niece of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Went to the Remember When singalong and it was lovely, the staff went above and beyond what they had to do. There was food and drink provided for all, I took my granddaughter along and she loved it.
The residents had a great time, some even trying to dance and all of us had a good singalong.
Reply from Helen Nutton, Home Manager at Brownlee Court

Thank you for your lovely comments, the day was fantastic and so memorable for our residents. A very good day had by all.

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Current Review Score: 9.7 (9.662)

Overview of Review Score

The Review Score of 9.7 (9.662) out of 10 for Brownlee Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Brownlee Court is calculated as follows: ( (184 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 196 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.733 Points relating to the number of positive Reviews for Brownlee Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2. 17 Positive Reviews ÷ 23.2 = 0.733
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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