Brownlee Court

When going to the nursing home to visit my father-in-law I always find the staff extremely friendly and helpful, the level of care my father-in-law receives is second to none. I can't thank the staff enough for all the hard work they do. My father-in-law is very settled here, he gets along with the staff, so we know he is in safe hands which makes us feel that we don't have to worry about him. If any problems appear, ie. if Dads not well or anything, they always get in touch and let us know straight away. Thanks to everyone at Brownlee Court.

I cannot express my gratitude on behalf of my father-in-law's family for all Brownlee Court.

The staff in the care home have been fantastic looking after my father-in-law. They made his 80th birthday special for him. Now as he is really not well they are going above and beyond to make him as comfortable as possible and make us welcome when we can see him and keep us up to date with any changes in his health.

Over the last couple of months, the staff at Brownlee Care Home have taken really good care of my nana. It has been great to see pictures of the activities they have been doing with her. Staff are amazing, well done.

My dad was a resident within this care home from July 2019 until April 2020 when he sadly passed away. During this time all members of staff provided excellent care and support not only for my dad but for us as a family. Nothing was ever too much trouble and I really cannot ever thank them enough for helping us through a very difficult time and setting my mind at rest that my dad was getting the care that he required.

The staff at Brownlee Court are amazing, nothing is too much trouble and they are all very much in tune with their residents’ needs, and never too busy to give a hug. Brownlee Court is a very warm, caring and homely environment and if the time should come when I need to be cared for, I can think of no better place that I would like to be.

An amazing home, extremely friendly staff and all the residents are very well looked after. They have the best facilities in any care home I have helped out in and go the extra mile to ensure the residents are totally satisfied and happy. They have lots of activities for them and will always do everything they can to make sure they are happy, irrelevant of cost. Management are very much hands-on and play a full part in making sure the resident's requirements are fully met and their door is always open for any chat regarding absolutely anything. It is a joy to go in. More homes should be like this.

It is a year now since my dad moved to Brownlee Court and all our family are delighted with the standard of care and support he receives. The staff are excellent, encouraging and respectful. Dad gets great meals and good personal care. The service is very well run and being able to access the Facebook page means we can see the sort of activities that Dad is taking part in and even see him enjoying them.

My dad was there up until his passing last September and the compassion they showed him was lovely. They have pulled out all the stops to entertain and care for the troops over this very difficult time!

All the carers are wonderful. The Facebook page is fantastic, showing the events of the day, whether or not your relative is partaking, it shows daily activities. The carers are very accomodating with Facetime and messenger. This is one hundred percent better than making a phone call. Well done Brownlee Court.

My review is regarding the dedication of staff during lockdown. I have been so impressed with the way staff have ensured their clients had contact with family, sharing photos of our loved ones, arranging video chats meaningful age-appropriate activities that have obviously encouraged residents to get up and join in. My mother spent a lot of time in bed before lockdown, now we see photos of her taking part in various activities, her hair is always lovely with different styles showing the care her staff take each day. Thank you Brownlee Court from the bottom of my heart for keeping my mother safe and entertained. Quality of life is key and staff at Brownlee Court have worked tirelessly to achieve this for their clients.

Provide top care, especially during a harder period with Covid-19, excellent at helping to cater for needs of the family (including a birthday that has fallen within this period) and ease of access and video calling time slots and being able to try and contact family members.

Love to you all.

The carers are amazing, nothing is a problem and so caring towards my auntie, nice and clean and meals look lovely.

We have the highest regard for the staff at the home and cannot thank them enough for looking after our mother so well over the years.

My dad was getting good care in this home, from staff and managers. The food was good, and care of him, in palliative care was excellent, with help with sleeping so we could be with him.

My father is very settled in his new home and I feel he is safe, secure and well looked after.

The staff are incredibly friendly, and not only do they take exceptional care of their residents, they also take the time to care about their community and help other local charities. They really do go above and beyond.

Dad came into the home in December 2018. He has settled really well which is thanks to the care staff. Dad is always approached with dignity and care. The manager has been very supportive. The care home is always very clean and the meals are always of a high standard. We have not seen activities happening on the EMI floor/unit as of yet with the residents, it would benefit the residents and stimulate them.

Dad moved to Ormesby Grange from another care home after being in hospital. He has settled very well and has a lovely room. The staff on EMI are extremely caring and approach dad with dignity. The food is nice and the home is very clean. The manager is very approachable. It would be nice to see some activities for the EMI residents e.g. Crafts, singers etc dad has only been in a month so hopefully, this will get organised. Overall a very nice care home.