Brownlee Court

Ormesby Road, Middlesbrough TS3 7SF
Review Us
9.7 88 Reviews
  • Brownlee Court, Middlesbrough
Show Brownlee Court on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 116 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sonia Morrell (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (114)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (68)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Parking

  • On site parking

Are you the Owner/Manager of Brownlee Court? View your Advertising Options

Brownlee Court Reviews (88)

9.7

Brownlee Court has a Review Score of 9.7 (9.662) out of 10, based on 17 reviews in the last 2 years.
Over all time Brownlee Court has 88 reviews.

Overall Experience
  • 72
  • 15
  • 0
  • 0
  • 1
Date Published
  • 88
  • 7
  • 13
  • 17
  • 71
Reviewer Connection to Brownlee Court
  • 39
  • 10
  • 9
  • 8
  • 6
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 41-60
Review from Nicole (Granddaughter of Resident) published on 18 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brownlee Court is an amazing care home, my nana has been here now for about 3 months and we were so worried she wasn't going to settle as she really didn't want to go to a home but she is doing amazing! When my nana moved in we couldn't go see her due to covid which was hard but the updates from the
Facebook page and the numerous times family members have called have been very reassuring. I went to visit my nana for the first time last week at the window and was so nervous but so pleased to see her, she looked incredible! So much healthier and happier than I've seen her in a long time. She had loads to talk about and you can see she enjoys being there. I cannot thank the staff enough at Brownlee Court they have just been amazing. And made this whole process easier. I look forward to the day I can go and visit my nan in her room and give her a massive hug but until that day I am content and reassured by the amazing care she gets, I would 100% recommend this care home to anybody and am thankful.
Reply from Thomas Varghese, Director at Brownlee Court

Thanks for your kind words I have related them to our staff, it really does mean a lot especially at times like this.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bridget R (Daughter-in-law of Resident) published on 13 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing this review as my mother-in-law is a resident in the care home. We are on the Facebook page as we live 300 miles away, it is fab that we can see what is going on every day which is great. Dancing, bingo, birthdays and singing, it is just fantastic to see. My husband phones and speaks to
his mum every week and hopes we can get up to see her once this Covid is over or even before Xmas, fingers crossed. We have spoken to the activities coordinator and the nurses who sound amazing. I think my mother-in-law has settled in so well; she loves it there. Well done to all staff, I take my hat off to you all. Love from me and my hubby. Stay safe.
Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Geraldine H (Daughter of Resident) published on 12 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been in the home over a year now. He was initially downstairs but the environment wasn't meeting his needs, he was moved to the upstairs unit and this meets his needs well. He loves company and joining in activities. It's lovely being able to see the pictures of him being involved in the activities
posted on the Facebook page.
Reply from Thomas Varghese, Director at Brownlee Court

Thanks for your kind words I have related them to our staff, it really does mean a lot especially at times like this.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark L (Son of Resident) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brownlee Court is a large, spacious home with lovely rooms. During this difficult time it is so good to see the care and attention my dad is receiving with updates on Facebook about the activities he is taking part in. Having worked in care home health and safety (for a different company) covering well
in excess of a 100 homes for over 10 years, the effort made to keep the residents occupied and engaged is right at the top end of the scale. Although visits have been restricted, when I have visited sometimes the staff were not aware I had arrived and came into his room very cheerful and talking to Dad with respect and as an adult which sadly is not what I have always witnessed elsewhere. Well done to all but especially the Activities Coordinator.
Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your lovely comments, the staff really appreciate your thoughts.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michelle R (Daughter-in-law of Resident) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited the care home I was greeted by the warm and friendly staff and the service was excellent. The manager was very friendly. There is lots going on for the residents to participate in, the meals are nice and look very appealing.
Reply from Thomas Varghese, Director at Brownlee Court

Thanks for your kind words I have related them to our staff, it really does mean a lot especially at times like this.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Laura N (Daughter of Resident) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brownlee Court is a fantastic care home, all their staff go above and beyond for all their residents, they are caring, friendly and very professional. Brownlee Court make the family and friends of the residents feel very at ease and kept well informed on the welfare of their residents. Brownlee Court
is a very welcoming care home, I would recommend Brownlee Court to other people who are looking for a care home for their loved ones.
Reply from Thomas Varghese, Director at Brownlee Court

Thanks for your kind words I have related them to our staff, it really does mean a lot especially at times like this.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beverley S (Daughter of Resident) published on 6 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mam has been a resident for about the last six months, she found it upsetting and hard to settle, but the last few months she’s doing great, the regular messages, updates and pics have put us all at ease. She looks great and seems loads happier, all of you should give yourself a pat on the back,
you're all stars. Thank you.
Reply from Thomas Varghese, Director at Brownlee Court

Thanks for your kind words I have related them to our staff, it really does mean a lot especially at times like this.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Emma F (Daughter-in-law of Resident) published on 16 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law moved to Brownlee about 2 months ago due to his dementia and delirium diagnosis.
The staff are all amazing and go above and beyond. Even though we can't visit at the moment we get regular photo updates and can see he is settled in enjoying lots of activities and even having a dance.
The home asked us to drop off his cd player and opera music as felt it would help him. They sent a video to us of him enjoying relaxing too his favourite music and it was heartwarming in these difficult times.
Fantastic team and we can relax knowing my father-in-law is in good hands thanks to everyone.
Reply from Sanju Joy, Data Manager at Brownlee Court

Thank you for your lovely words, they mean a lot to our staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mandie H (Daughter of Resident) published on 8 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only been at Brownlee Court for a short while, she found the initial settling in very difficult but the staff have been nothing but amazing. They are more than happy to take phone calls to give updates on Mum's progress. Not being able to visit due to COVID, it is lovely to see daily updates
via Facebook and the activities that are planned are amazing. My mum always looks happy and entertained, this is due to the effort put in by all staff. I knew Mum's transition into a care home was going to be difficult but Brownlee Court have made this a much less stressful experience and I thank them all from the bottom of my heart.
Reply from Thomas Varghese, Director at Brownlee Court

Thank you for your lovely words, they mean a lot to our staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carly A (Granddaughter of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My pops is a resident and I can honestly say that since his dementia picked up pace I have never seen him happier. The care he receives on the unit is extraordinary. He has so many activities to keep him occupied, the staff are completely engaging with him and seeing his little smiley face on the Facebook
page makes my day. It's been so hard since March with the restrictions, and not being able to visit, but I have complete comfort knowing he is well cared for and he has a family in your setting when we can't be there for him. Thank you for all your hard work and for your big hearts. I honestly feel this type of work is a vocation and not a job and I am incredibly impressed with every single staff member. Lots of love in these difficult times.
Reply from Thomas Varghese, Director at Brownlee Court

Thank you for your lovely words, they mean a lot to our staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dave T (Son of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After the initial hardships of Mother entering the care home, where she was really difficult to handle, the home have done exceptionally well in caring for Mother and now she looks really happy and settled.
Reply from Thomas Varghese, Director at Brownlee Court

Thank you for your lovely words, they mean a lot to our staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean M (Granddaughter of Resident) published on 27 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel my nana is not just well looked after, but genuinely cared for by the staff which puts my Mam, Aunty and all the family at such ease, especially after originally finding it very difficult to place nana into a home.
I’ve got to commend the whole team on the care for residents especially during
COVID 19, the events have been fabulous to see and Facebook posts were an absolute godsend and emotional to see the residents having a wonderful time. My nana has ridden the COVID storm and is still going strong thanks to the care of Brownlee staff. Thank you!
Reply from Helen Nutton, Home Manager at Brownlee Court

Thank you for your lovely comments in regards to the care your nana receives here at Brownlee Court.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alex T (Granddaughter of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
So grateful for all the lovely, caring staff at this care home. My grandma is so happy and well looked after by all the staff. Highly recommend this care home. Always doing great activities with the residents and keep the Facebook page up to date so can see family during these unprecedented times.
Reply from Thomas Varghese, Director at Brownlee Court

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All our staff are committed to providing the best possible care experience for all our residents and it is very rewarding to have their efforts recognised.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah R (Daughter-in-law of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Brownlee Court Care Home, my father was placed there on a temporary basis after leaving hospital. We had no time to make any decisions on where he was placed, we were unable to visit during this time due to Coronavirus but staff made arrangements for FaceTime calls to be made
which was great as we could see and speak to him and ask how he was. The 24-hour care that has been provided has been great, giving us peace of mind all is well. Every day there is entertainment arranged with all staff getting involved and all needs of the residents are met to a high standard, making their stay enjoyable. Whilst he has been there he celebrated his 80th birthday for which they decorated his room and provided food and drink to celebrate with him, we as a family very much appreciated what they did to make his day special. We feel that all staff will go the extra mile to make the residents and families welcome at Brownlee Court Care Home.
Reply from Helen Nutton, Home Manager at Brownlee Court

Thank you for your kind words, it was a pleasure to care for your father.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from June F (Daughter of Resident) published on 22 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in this home with Alzheimer's dementia after things were getting difficult for mam. I went in 2 times a week, especially during this difficult time. All gowned/gloved/masked. The staff are all amazing. They are truly angels. They kept us updated with dad. Not enough staff at the home, all
staff worn out and trying to cope with all their roles. Every day is different for them all, sometimes they do have a little respite but not often. More and more pressure for them. Having worked as a carer and in a hospital, know that all staff are caring and give their all. Immense praise to them all.
Reply from Thomas Varghese, Director at Brownlee Court

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All our staff are committed to providing the best possible care experience for all our residents and it is very rewarding to have their efforts recognised.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John B (Son of Resident) published on 22 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at the home for the past three years. I have been at ease from day one. The staff are so warm and welcoming to my dad, myself and my family, the home is very clean and the meals very nice and as for the manager, she's a professional in her work. The care staff are second to none with
the help that they give to all residents. Keep up the great work everyone.
Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gail B (Daughter-in-law of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When going to the nursing home to visit my father-in-law I always find the staff extremely friendly and helpful, the level of care my father-in-law receives is second to none. I can't thank the staff enough for all the hard work they do. My father-in-law is very settled here, he gets along with the
staff, so we know he is in safe hands which makes us feel that we don't have to worry about him. If any problems appear, ie. if Dads not well or anything, they always get in touch and let us know straight away. Thanks to everyone at Brownlee Court.
Reply from Thomas Varghese, Director at Brownlee Court

Thanks for your review and your kind words, this really means a lot to myself and my team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tina R (Daughter-in-law of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brownlee Court has been amazing during my father-in-law's illness. All the staff are very accommodating and professional in every aspect.
I cannot express my gratitude on behalf of my father-in-law's family for all Brownlee Court.
Reply from Thomas Varghese, Director at Brownlee Court

We are so grateful for your review. Thanks for sharing your rating with us and the community.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simone R (Daughter-in-law of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff in the care home have been fantastic looking after my father-in-law. They made his 80th birthday special for him. Now as he is really not well they are going above and beyond to make him as comfortable as possible and make us welcome when we can see him and keep us up to date with any changes
in his health.
Reply from Thomas Varghese, Director at Brownlee Court

Thank you for the wonderful review and for taking the time to share your feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison A (Granddaughter of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Over the last couple of months, the staff at Brownlee Care Home have taken really good care of my nana. It has been great to see pictures of the activities they have been doing with her. Staff are amazing, well done.
Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your feedback, they are very much appreciated. We will share your lovely feedback with the team. Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.662)

Overview of Review Score

The Review Score of 9.7 (9.662) out of 10 for Brownlee Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Brownlee Court is calculated as follows: ( (184 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 196 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.733 Points relating to the number of positive Reviews for Brownlee Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2. 17 Positive Reviews ÷ 23.2 = 0.733
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brownlee Court to verify any information. View our terms and conditions. Brownlee Court has an Basic Service - more info.