Brownlee Court

Ormesby Road, Middlesbrough TS3 7SF
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9.7 88 Reviews
  • Brownlee Court, Middlesbrough
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 116 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sonia Morrell (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (114)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (68)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Parking

  • On site parking

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Brownlee Court Reviews (88)

9.7

Brownlee Court has a Review Score of 9.7 (9.662) out of 10, based on 17 reviews in the last 2 years.
Over all time Brownlee Court has 88 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brownlee Court
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Total of 88, showing 21-40
Review from Suzanne T (Daughter of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are excellent and friendly. Mum was there for respite, staff looked after her very well, introduced her to some ladies who were very friendly with her and made the whole experience less daunting. Staff were really friendly with the rest of the family. Medication was ordered promptly and picked
up by staff. Highly recommend. Plenty of activities.
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Review from V B (Daughter of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
After reading amazing reviews regarding Brownlee court we jumped at the chance to put my mam in here for some respite.
Upon Arrival my arrival I was shown to my mam's room 72. We were sat in the room for over an hour only seeing the nurse to discuss her medication and DNAR. No one welcomed us, showed
us around or helped settle my mam in. Leaving a loved one in a nursing home for the first time is daunting and family need reassurance that they are going to be looked after but sadly this was not the case. We felt uneasy and unsafe to leave her there. The room was dirty/unkept, I understand that part of the home my mam was staying in was getting a refurb but if the room wasn’t ready it should never have been offered to us, it had stained carpets and battered-up furniture. The manager offered to clean the carpet but we had already made our mind up that we were not leaving her there. We were told my mam would be close to the nurse's station as she was a falls risk, this was also not the case.
Reply from Thomas Varghese, Director at Brownlee Court

Thank you for your feedback, we are sorry you feel your experience was not on a level you expected from us. Your complaint will be fully investigated in line with our procedures.

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Review from Jennifer H (Resident) published on 2 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are good, the kitchen staff, carers and housekeeping.
I have had to come back to Brownlee because I was falling a lot - I couldn't cope.
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Review from I P (Friend of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident until her death last year. She was looked after by wonderful staff who were lovely to family as well as Mam. Since her death my friend has gone into care, so now I go and visit her. She loves Brownlee Home and the staff. The food is always amazing, the cleaners do an excellent
job and the staff, well, I can't explain how wonderful they are.
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Review from Sarah S (Daughter of Resident) published on 6 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Brownlee for seven weeks now after a sizweek stay in hospital with a broken hip and her previous care home unable to meet her needs due to the progression of her dementia. I was very apprehensive about the move but the change in her has been incredible. The staff here are absolutely
wonderful and for the first time in any care setting mum has built relationships with them and I genuinely feel like they care, it’s so much more than a job to them. Hearing a staff member say they have hugged your relative when you can’t be there yourself makes such a huge difference to the weight we all carry having a loved one in a care home. Mum is always clean, warm and has gained almost a stone in weight which is a miracle. Although her dementia can sometimes be challenging it is recognised as an illness not an inconvenience. The staff always have time to speak to me when I call which living 70 miles away means a lot to me. Just a lovely place, just wish you were closer!
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Review from Audrey W (Daughter of Resident) published on 27 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the daughter of one of the residents in Brown Lee Court, the care given to my mum is excellent, mum is very happy living in Brown Lee Court, she is always well dressed and clean, she is also beginning to join in some of the activities which must of been difficult for the activities coordinator
to coax mum as she likes her own company, so it’s lovely to see mum joining in and enjoying herself with the other residents, it amazes me how she has gone from being very anxious ,when she first went into the home to being settled, the carers all take time to talk individually by name to all the residents. The cleanliness of the home is exceptional, friendly staff and always happy and smiling, all mums care needs have been met and she has gone from sitting in her room when she first arrived to being in a lounge and dining room with other people, well done Brown Lee Court.
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Review from Annette (Daughter of Resident) published on 27 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Brownlee Court and their staff have been a great support for myself and my family since my mam had to go there. My mam has been doing great these last few months, there is always plenty of activities for the residents to do and they all seem to enjoy it! We are updated on most days of their day to
day sessions and the wellbeing of my mam. She is being well looked after and kept in a good clean environment with lots of delicious-looking food that's on their menu. We can contact Brownlee Court if we have any queries day or night and the staff are always obliging and friendly.
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Review from L L (Daughter of Resident) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad went to this care home after being in hospital. He is not the easiest person to care for as he is very weak and needs assistance with everything. Whilst being there he has gained 8lbs in weight which is nothing short of a miracle as we could get him to eat very little. The staff here are very
pleasant and seem to really care for the residents. They show an interest in the residents past, likes and dislikes and try to cater to their personality. I would highly recommend this home as you know your loved one is getting the best care possible.
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Review from Ken Jnr D (Son of Resident) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Brownlee Court in October 2020. He wasn't a well man mentally.
What the staff have done for our dad is amazing. They have all persevered with him and we are eternally grateful to all the staff for giving us our happy jolly dad back. I would highly recommend Brownlee Court to
potential residents and families. There is always something going on to stimulate and keep residents entertained and they genuinely do care for residents.
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Review from Deborah B (Daughter of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a few issues at the beginning of Dad being in the home, I think it was I couldn't believe my dad was going into a home and I was a shock. But over time I have come to think it's great, the carers do really take care of Dad he is hard work and I couldn't thank the workers so much they are absolutely
amazing a BIG THANK YOU.
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Review from Jeannette C (Daughter of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff enough for the comfort of seeing my father having fun with all the activities they do with their residents. In these strange times, the commitment of staff to provide a high standard of service is second to none and me and my family are hugely indebted to them. They go above
and beyond regularly and they have made what could have been a hugely worrying time into something more manageable - thank you from the bottom of my heart.
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Review from Stephen R (Nephew of Resident) published on 15 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at this home are very professional and caring. They treat the residents with love and care there is always a lot of good food and activities going on. I would definitely recommend this home to anyone who has someone who needs love and care.
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Review from Denese F (Niece of Resident) published on 15 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve always been treated with kindness and respect when visiting my uncle. The home is always clean, tidy and no smell of anything. Rooms are pleasant and homely and residents seem to be happy and well cared for, always clean and presentable. Thank you for all the care you give my gorgeous uncle. I
do miss him not being able to see or talk to him. Please tell him I send my love and best wishes and will be up to see him as soon as restrictions are back to normal.
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Review from Nicola M (Daughter of Resident) published on 15 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would like to thank all the staff for looking after my dad, along side other residents. A big thanks to the activities lady for the picture and poem just before Christmas. Love seeing pictures on Facebook of Dad and the things you are doing with everyone to make this difficult time of lockdown easier.
Hopefully, soon we can give our loved ones the biggest hug. Many thanks for everything's you do.
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Review from Sue N (Daughter of Resident) published on 15 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my lovely mam receives is the best care I could ask for, we have peace of mind knowing she is so well looked after. In the hard time's everyone is going through at the moment, Mam is safe she is definitely loved by everyone. I can't thank them enough.
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Review from Georgina R (Granddaughter of Resident) published on 15 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana is currently a resident here and I follow the activities she is up to on Facebook. I live hundreds of miles away and it is lovely to see all of the updates on the Facebook page. The staff interact with us family members and keep us informed of all the fun activities taking place - bingo, dancing
and baking to name a few. It’s lovely to see almost daily pictures of my nana. Keep up the awesome work and thank you.
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Review from Tanya W (Granddaughter of Resident) published on 15 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I follow Brownlee Care home on Facebook as my nana is a resident and I have to say I think it looks brilliant, the activities they do for the residents plus get all residents involved too. I think is fabulous. The food always looks great too with a great menu. The parties, the bingo, dancing, singing,
baking, colouring it sure looks like the residents are having a good time.
I love seeing pictures on their Facebook page of my nana as I live so far away it's a great way to keep in touch too. The staff always look and seem happy which I think is key to this job. They keep the morale high and make sure our family members are enjoying the rest of their lives.
For that, I thank you Brownlee staff.
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Review from Debra E (Granddaughter of Resident) published on 15 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brownlee Court staff are always doing activities with my nana and asking her family about her likes, so they can cater to her specifically. They keep the family updated through social media and messaging, which is brilliant for us families who live hundreds of miles away. Nana always looks happy and
entertained and I'm so glad she is getting such wonderful care from a team who treat her like family. They truly are a great team, doing brilliant work under normally difficult circumstances, but these are even more challenging times and they are doing amazingly. Thank you for looking after my Nana. She's precious.
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Review from David M (Nephew of Resident) published on 4 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has flourished since he began care with Brownlee Court. He loves the food (he has put weight on), the staff are loving and caring. The home puts on fantastic, stimulating activities. They have been really supportive with visiting over the crisis and taken excellent precautions to keep my uncle
safe. He could not be in a better place.
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Review from Margaret H (Daughter of Resident) published on 4 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brownlee Court care home and the staff that work there are to be congratulated for all their hard work, especially through this very difficult time. I would like to thank everyone for looking after my mother and keeping her entertained with all the activities. Well done.
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Current Review Score: 9.7 (9.662)

Overview of Review Score

The Review Score of 9.7 (9.662) out of 10 for Brownlee Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Brownlee Court is calculated as follows: ( (184 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 196 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.733 Points relating to the number of positive Reviews for Brownlee Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2. 17 Positive Reviews ÷ 23.2 = 0.733
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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