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Care Homes Owned by Atlas Care Homes Ltd in Tyne & Wear

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Atlas Care Homes Ltd in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Atlas Care Homes Ltd are showing below.

View the details of all 5 locations (with 308 reviews) owned by Atlas Care Homes Ltd

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Atlas Care Homes Ltd Locations in Tyne & Wear (3)

 - Browse 3 Care Homes owned by Atlas Care Homes Ltd in Tyne & Wear
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Aspen Court
Moore Street, off Sunderland Street, Gateshead NE8 3PN 
9.9 84 reviews
  • from £1,250 / week
  • 63 Rooms
Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Hebburn Manor
232 Victoria Road East, Hebburn NE31 1YQ 
9.7 39 reviews
  • from £1,250 / week
  • 60 Rooms
Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Atlas Care Homes Ltd Reviews in Tyne & Wear (182)

9.4

Atlas Care Homes Ltd has a Group Review Score of 9.4 (9.350) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Atlas Care Homes Ltd must have a Review Score.

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Review of

Aspen Court

from Carl D (Son of Resident) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Aspen have been excellent since my father arrived . We're always joking he gets treat like royalty ! The place itself is nipping clean , but it's the staff that make it a great experience , so friendly and caring .
Reply from Leigh Brown, Manager at Aspen CourtThank you so much for your kind words. Were delighted to hear that your father feels so well looked after and that youve had such a positive experience with our team. Your feedback means a lot to us, and we will be sure to share your lovely comments with the staff at Aspen.
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Review of

Aspen Court

from Paul R (Son of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to share some feedback about my mum's home and the exceptional standard of care she receives.
As an only child living nine hours' drive away from mums home it is incredibly hard for me to leave my mum each time I visit as I am sure you can imagine and it's even harder knowing that because
of her dementia, as she no longer recognises me however close we are, however, I take enormous comfort in knowing that mum is surrounded by such compassionate, dedicated and genuinely caring staff.
Every single member of the team treats my mum with kindness, dignity, and respect, It truly feels as though they all love her, and in her own way, I know she feels safe, happy and cared for, that reassurance means more to me than I can ever put into words.
The staff go above and beyond in every way, they keep me constantly updated with regular phone calls and communication regardless of how busy they are and whatever situations they are having to deal with, which makes such a difference w
Reply from Leigh Brown, Manager at Aspen CourtThank you so much for taking the time to share your wonderful feedback about Aspen Court. We're delighted to hear that you had such a positive experience with us. Our team works very hard to provide compassionate, high-quality care, so it truly means a lot to know that our efforts are appreciated. Your kind words are incredibly encouraging and motivate us to continue doing our very best every day.
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Review of

Aspen Court

from Hazel D (Niece of Resident) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All Nurse staff and carers are very supportive food is always lovely different choices available for residents the manager is very approachable the activities staff are wonderful with the residents making sure everyone is happy
Reply from Leigh Brown, Manager at Aspen CourtThank you so much for the lovely review. We appreciate all the support from all families
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Review of

Aspen Court

from John M (Brother of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother spent over two years here with advanced Parkinson's Disease, and he was always treated with kindness and dignity. The staff were patient, compassionate and attentive to his comfort throughout.
We felt supported as a family, and the gentle care he received in his final weeks meant a great
deal.
We are sincerely grateful and would confidently recommend this home to others.
Reply from Leigh Brown, Manager at Aspen CourtThank you all for your lovely review. Your brother meant a lot to all of us
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Review of

Rosewood House

from L S (Granddaughter of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent friendly staff everytime I've visited always activities on for residents, rooms are lovely with own on suite, very welcoming when anyone comes in to visit residents and always happy to help you with any enquiries or problems you have highly recommended
Reply from Janette Malham, Manager at Rosewood HouseThank you for taking the time to provide feedback which the whole staff team greatly appreciate :)
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Review of

Rosewood House

from D J (Daughter of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
highly recommended always friendly and welcoming when a visit my relative any problems they will happily help you, bedrooms are quite big with own on suite shower room, often have singers on for residents which they all enjoy
Reply from Janette Malham, Manager at Rosewood HouseThank you for taking the time to provide feedback Your kind words and positive comments have been shared with the whole staff team :)
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Review of

Rosewood House

from Annette G (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had an 18 day/night stay in Rosewood for Respite, she was very anxious about going in but she settled within a couple of hours. All of the staff were very welcoming, attentive and treat her, myself and her visitors with the utmost respect, she had no complaints and gave them all 10/10 (her
words). All of the staff are very approachable and nothing is a bother to them, they go above and beyond to help with any concerns you may have. I would definitely recommend Rosewood House and wouldn't hesitate in using them again. Thank you all once again for looking after her it was very much appreciated. I haven't marked the activities as my mam was bedbound and didn't take part, but from what I did see the Residents all enjoyed themselves.
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Review of

Aspen Court

from Glynis T (Niece of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt was at Aspen Court from October 2022 until this August when she passed away after a short illness.
She enjoyed her time at the Carehome were she has been looked after by all carers and at the end by the medical staff. There care and attention to all her needs have been exceptional. Whenever
we visit it always feels more like a home environment were it is such a nice place to be. We cannot praise them all enough. They have kept in touch with me sometimes daily to keep me updated on her health and wellbeing, when she took poorly as unfortunately we live in Norfolk over 4 1/2 hours away. The Manager has helped my aunt and myself whenever it was required. Thank you all.
Reply from Leigh Brown, Manager at Aspen CourtIt was a great pleasure to look after your auntie and to yourself near the end she will be a great miss in Aspen Court I will let all the staff know about your lovely feedback
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Review of

Aspen Court

from J T (Husband of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy for my wife to be at this home. The staff are very good and helpful. I only wish she had a nicer room. The medical care she gets is very good. I know she can be hard to live with, but the home seems to look after her well. What more can I say but thank you.
Reply from Leigh Brown, Manager at Aspen CourtThank you for your feedback if you would like to give me more feedback on your family members room please come and have a chat with me when you are visiting next time
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Review of

Hebburn Manor

from Joseph B (Partner of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints so far.
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Review of

Aspen Court

from L C (Daughter of Resident) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to see my dad and can honesty say what a beautiful home he is in,, the cleanness is to high standards and the meals are fantastic the manger and staff are always at hand and very helpful and he looked really happy.
Reply from Leigh Brown, Manager at Aspen CourtThank you so much for your positive feedback I will let all the staff know vis our message service
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Review of

Aspen Court

from Laura W (Friend of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Came to visit my auntie and the service is outstanding from all the staff especiallythe manager. The food and cleanliness is immaculate. The care they provide is out of this world and would recommend this to anyone
Reply from Leigh Brown, Manager at Aspen CourtThank you so much for your lovely feedback we value all families' views
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Review of

Hebburn Manor

from Sharon L (Daughter of Resident) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was in respite care in Hebburn Manor. It was a last minute decision, and it was an easy phone call to arrange. The staff were amazing and the care my mam received was fantastic. I wouldn't hesitate to recommend Hebburn Manor.
Can you please pass on my gratitude to all the staff for their
compassion to my mam, in such a hard environment to work.


Thanks

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Review of

Aspen Court

from D R (Friend of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My beautiful friend has been in Aspen Court for two years they love their home the staff are always there for them nothing is the bother.the hygiene of the home is immaculate there is always a beautiful smell in the home the manager always has time for you no matter what, we as family and friends are
very happy with the care delivered to our loved one
Reply from Leigh Brown, Manager at Aspen CourtThank you so much we appreciate all feedback from.family and friend. Your comments are amazing home manger will let all staff know your thoughts
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Review of

Hebburn Manor

from D B (Niece of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home is clean and well presented. Staff are very friendly and professional. Staff are approachable and give regular feedback.
All the team from handyman to housekeeping are amazing. My uncle finds everyone helpful and friendly
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Review of

Aspen Court

from Tracy R (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident at Aspen with advanced Alzheimer's since April. The staff have been brilliant and my mother seems more calm and less anxious than in her previous home. The family have been able to relax more knowing she is now safe and well cared for and the nurses are always on the ball
predicting conditions like UTIs well in advance. They always take the time to provide updates and make themselves available no matter how busy they are, as does the Manager, whose door is always open with a warm friendly greeting and has been more than helpful at such a stressful time. I cannot commend the home enough for the care and support they have provided and would like to thank all of the staff for making my mam feel so at home and well cared for
Reply from Leigh Brown, Manager at Aspen CourtThank you for your support and feedback we appreciate it very much so
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Review of

Aspen Court

from June G (Friend of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing in this care home, the care my friend received in this home was second to none .the food was absolutely delicious and plenty of choice. I thought that the hygiene was especially good .
Reply from Leigh Brown, Manager at Aspen CourtThank You for your lovely feedback our staff will appreciate this
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Review of

Hebburn Manor

from Heather R (Friend of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I go to see my friend on day a week, she is always well dressed and clean and her hair is always nice, she tells me that the good is always lovely and when I go I am always asked if I would like a tea or coffee. I find the staff is always nice and friendly and very helpful. The home is very clean and
there is no smells when you go in, and the staff always shows me where they person is and always opens the doors to let you out. The manager is very nice and helpful she is always willing to help and if she's not there she gets back to you. I worked in a home for 18 years and I would recommend the manor to anyone. I hope this has been helpful.
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Review of

Hebburn Manor

from Andrea S (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident of Hebburn Manor for a couple of months now and I am very happy with the care he is getting. The care staff are very friendly and committed to their jobs of looking after the residents. Senior staff and RGN nurses are are always available when you need them. The manager and
support manager are lovely very caring and supportive as is the Administrator always helpful and polite. Meals are always presented in high standards.
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Review of

Rosewood House

from Gill A (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mam moved into Rosewood House in October 2024.
Right from her first day she was made to feel very welcome. Every member of staff, no matter what their role is, treated my Mam with dignity, respect and love. I was 100% confident that she was well looked after and treated with kindness.
She recently
passed away and received end of life care in Rosewood House, the tenderness everyone showed her and me and my family made those last few days bearable.
Thank you to every single member of staff
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