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Care Homes Owned by Atlas Care Homes Ltd in Tyne & Wear

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Atlas Care Homes Ltd Locations in Tyne & Wear (3)

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3 Care Homes owned by Atlas Care Homes Ltd in Tyne & Wear

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Aspen Court
Moore Street, off Sunderland Street, Gateshead NE8 3PN
Aspen Court Award Certificate9.987 Reviews

from £1,250 / week63 rooms

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • Mental Health Care
  • Dementia Nursing Care
Rosewood House
7 Kyle Road, Bensham, Gateshead NE8 2YE
9.862 Reviews

from £1,250 / week78 rooms

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • Dementia Nursing Care
Hebburn Manor
232 Victoria Road East, Hebburn NE31 1YQ
9.843 Reviews

from £1,250 / week60 rooms

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • Mental Health Care
  • Dementia Nursing Care

Atlas Care Homes Ltd Reviews in Tyne & Wear (192)

9.5

Atlas Care Homes Ltd has a Group Review Score of 9.5 (9.499) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Atlas Care Homes Ltd must have a Review Score.

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Showing 192 reviews matching selected criteria
Review of Aspen Court from P M (Son of Resident) published on 28 July 2026 Submitted via Website•
Overall Experience
I have experienced a fantastic professional experience at Aspen Court. The team take the time to provide updates and make themselves available no matter how busy they are, as does the Manager, whose door is always open with a warm friendly greeting and has been more than helpful from the initial meeting to the admission & the ongoing care of my mother. I cannot commend the home enough for the care and support they have provided and would like to thank all of the staff for making my mam feel so at home and well cared for
Every single member of the team treats my mum with kindness, dignity, and respect, It truly feels as though they all love her, and in her own way, I know she feels safe, happy and cared for, that reassurance means more to me than I can ever put into words.
The staff go above and beyond in every way, they keep me constantly updated with regular communication regardless of how busy they are and whatever situations they are having to deal with.

Thank you

↩Reply from Leigh Brown, Manager at Aspen Court
Thank you for your wonderful feedback. We are delighted to hear that you and your mum have had such a positive experience at Aspen Court.

Your kind words about our team's compassion, communication, and dedication mean a great deal to us. Knowing that your mum feels safe, happy, and well cared for is the greatest compliment we could receive. Thank you for placing your trust in us.

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Review of Rosewood House from Daniel B (Son of Resident) published on 27 July 2026 Submitted via Website•
Overall Experience

Thank you for your continued kind, compassionate & empathetic care for my mam.

The NHS could learn & replicate the wonderful care you give, when often care homes are seen as poor cousins. Sometimes, the NHS believes its own hype.

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Review of Aspen Court from Julie G (Niece of Resident) published on 29 June 2026 Submitted via Website•
Overall Experience
My Auntie lived at Aspen Court for the last 4 years of her life due to dementia.
I have to say, the care she received from all staff was second to none. From the cleaners to the management, they all knew her and interacted with her. She genuinely loved some of the staff.
We celebrated her 90th birthday during her time there. The staff allowed us to use a living room and to decorate it so we had a lovely family celebration.
The activities that they did with her she thoroughly enjoyed and we are grateful of the pictures they took of her enjoying herself singing, dancing, making pizza and holding animals
They always gave her space and time when her family from further afield visited.

During her final week the staff allowed her and enabled her to have a peaceful and dignified death surrounded by her family. For that we will be eternally grateful.

↩Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your beautiful and heartfelt review. It was a privilege to care for your Auntie over the past four years, and she will always be remembered fondly by everyone at Aspen Court. We're so pleased we could help create special memories for your family and provide the care, dignity,...  

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Review of Aspen Court from Isabella L (Granddaughter of Resident) published on 25 June 2026 Submitted via Website•
Overall Experience
My nana was a resident of Aspen Court for almost four years before she recently passed away.
I cannot commend the staff and the manager, Leigh, enough. They cared for my nana as if she were family and became a sort of family to us as well.
They ensured she was happy, comfortable, and loved until the end, despite her having a difficult illness. The respect and dignity they gave her, even when she was at her most vulnerable, truly shows the compassion and kindness at the heart of their ethos.
As well as caring for her, the staff extended that same care and support to us as a family.

I cannot recommend this home enough for anyone whose loved ones need care.

↩Reply from Leigh Brown, Manager at Aspen Court
Thank you for your kind words and recommendation.
It was a privilege to care for your nana during her time with us at Aspen Court. We are honoured to have supported her and your family, and we are pleased that you felt she was treated with the dignity, compassion, and respect she deserved.

Your...  

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Review of Aspen Court from Deborah R (Daughter of Resident) published on 25 June 2026 Submitted via Website•
Overall Experience
My mam was a resident of Aspen Court Care Home for nearly four years before she sadly passed away at the end of May. I truly cannot find the words to express just how deeply grateful I am to each and every member of staff.
The kindness, compassion, and genuine love she received throughout her time there was nothing short of incredible. It brought us so much comfort knowing she was surrounded by such caring people who always went above and beyond-not only for her, but for our whole family as well.

From the bottom of my heart, thank you to Leigh and the entire team. Your dedication and warmth will never be forgotten, and we will always be grateful for everything you did.

↩Reply from Leigh Brown, Manager at Aspen Court
Thank you so much for your kind and heartfelt words. It means a great deal to the entire team to know that your mam's time with us brought comfort and happiness to both her and your family.

It was a privilege to care for your mam over the past four years. She was a very special lady, and we will...  

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Review of Hebburn Manor from Michelle H (Niece of Resident) published on 18 June 2026 Submitted via Website•
Overall Experience

My uncle has been in Hebburn Manor now for over a year and they are absolutely amazing with him. Nothing goes unnoticed if he is feeling a little lonely they put music on for him, if there is any issues they ring me immediately. All staff from Michelle in the office to his caregivers to management they have all been incredible, I have total peace of mind knowing my uncle is very well cared for. Well done Hebburn Manor.

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Review of Hebburn Manor from A B (Daughter of Resident) published on 18 June 2026 Submitted via Website•
Overall Experience
My Dad has been a resident of Hebburn Manor for a few years and has always received good care. The staff are very helpful and provide a good level of care and very thoughtful. The entertainment provided is a welcome boost and all the residents enjoy it.

My Dad loved seeing the Alpacas who recently visited the home.

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Review of Hebburn Manor from David W (Husband of Resident) published on 18 June 2026 Submitted via Website•
Overall Experience

My wife has been in Hebburn Manor for nearly 3 years after suffering a catastrophic stroke which left her with brain damage and total paralysis on her right side the home has given her excellent care and continues to do so.although my wife is bedbound and does not participate the home lays on regular entertainment for the residents

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Review of Hebburn Manor from L F (Daughter of Resident) published on 18 June 2026 Submitted via Website•
Overall Experience

whilst looking for best care home that could take care of my dad we came across this care home along with the help from his hospital social worker and healthcare.on our visit to this lovely home we were very impressed by the care given to all and the care they would be providing to my Father, the phone is pleasing to the eye and staff very warm and friendly as are the front reception staff.safery wise outstanding.doirs are never left unlocked which makes us happy as my dad has habit of trying to Escape...the whole reassurance of safety has made our worries less and huge thanks to all at Home(Hebburn care home). the Home also is very pleasant on entering..my dad is very relaxed enjoying the events and meals are fantastic all in all outstanding

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Review of Hebburn Manor from S H (Friend of Resident) published on 10 June 2026 Submitted via Website•
Overall Experience

Although it's only been a few months, I've always been made welcome when I visit my friend. The Staff are great, very friendly & approachable and nothing seems too much trouble, even going to the shop across the road when needed.

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Review of Hebburn Manor from T R (Daughter of Resident) published on 9 June 2026 Submitted via Website•
Overall Experience
My mam has settled at Hebburn Manor even though she isn't settled in her Dementia state.
Her room is very clean and so is the day care room she spends most of her time.
I am constantly updated on any incidents that may involve mam.
Mams personal hygiene is very good and maintained daily.

There is always music or tv on to try and stimulate residents.

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Review of Rosewood House from Kim W (Daughter of Resident) published on 5 June 2026 Submitted via Website•
Overall Experience
My Mam came to Rosewood after a hospital stay in early March. She was very resistant to the thought of care but it was becoming unsafe for her to stay living independently.
Our initial impression of Rosewood was very positive and this has continued to be the case. The home itself is very good. The staff and management team are very approachable and nothing is ever too much trouble. Each room is spacious,clean and can be decorated to add a personal touch to make it feel like home.
The food is good and plentiful with a lot of choice. The activities on offer are always good fun and my Mam certainly enjoys them.. The residents have a bit of pampering too and a hairdresser is on site which Mam takes full advantage of.

The staff are wonderful with her and she's very fond of them. Thank you to everyone who has made this transition easy for all of us.

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Review of Rosewood House from B W (Daughter of Resident) published on 28 April 2026 Submitted via Website•
Overall Experience
My 93yr old father lives with me and when in the past I brought up the topic of respite he would immediately go into panic mode, that was until he went to Rosewood House, now whenever I mention respite the first thing he says is " Only if I can go back to Rosewood" . I would never try to get him into another home now, I would rather change my dates than send him elsewhere. The following are dad's words about his recent stay.
I have been in other care homes in Gateshead but Rosewood is by far the best. The food is excellent, always a choice at each meal and a good variety throughout the week. The carers are very helpful and friendly as are the management. Even though I prefer to stay in my own room, only mixing at meal times, I appreciate the help I get and the fact that carers come along for a chat when they aren't

too busy. The rooms are lovely, comfortable and clean, a cleaner coming in every day and having my own bathroom is great. Thank you for another happy stay.

↩Reply from Janette Malham, Manager at Rosewood House

Thank you so much for your kind comments, we aim to ensure that all the people who come into Rosewood receive best possible care. We look forward to your next happy stay.

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Review of Aspen Court from J G (Daughter-in-law of Resident) published on 3 April 2026 Submitted via Website•
Overall Experience
I first became acquainted with Aspen Court on16th of February this year when my 97year old mother- in- law was transferred there after a two day stay in hospital. She was well enough to leave hospital but unfortunately not well enough to return home.
Shortly after 6.30pm I received a phone call from a senior member of staff at Aspen Court reassuring me that my relative had just arrived safely and was in good spirits settling into her room. Staff were organising some hot food and drink for her as she's had a long wait at the hospital for transport.

This simple little phone call meant the world to me as it emphasised she was in loving, caring hands immediately. The care and attention she receives from all staff that I have witnessed on my visits is heart warming and genuine. She has been in Aspen Court now for just over 6 weeks and is always perky and full of stories between her and her carers. Aspen Court has brought the spark back to her eyes and she is enjoying her new home.

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Review of Aspen Court from Carl D (Son of Resident) published on 12 March 2026 Submitted via Website•
Overall Experience

The staff at Aspen have been excellent since my father arrived . We're always joking he gets treat like royalty ! The place itself is nipping clean , but it's the staff that make it a great experience , so friendly and caring .

↩Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your kind words. Were delighted to hear that your father feels so well looked after and that youve had such a positive experience with our team. Your feedback means a lot to us, and we will be sure to share your lovely comments with the staff at Aspen.

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Review of Aspen Court from Paul R (Son of Resident) published on 10 March 2026 Submitted via Website•
Overall Experience
I would like to share some feedback about my mum's home and the exceptional standard of care she receives.
As an only child living nine hours' drive away from mums home it is incredibly hard for me to leave my mum each time I visit as I am sure you can imagine and it's even harder knowing that because of her dementia, as she no longer recognises me however close we are, however, I take enormous comfort in knowing that mum is surrounded by such compassionate, dedicated and genuinely caring staff.
Every single member of the team treats my mum with kindness, dignity, and respect, It truly feels as though they all love her, and in her own way, I know she feels safe, happy and cared for, that reassurance means more to me than I can ever put into words.

The staff go above and beyond in every way, they keep me constantly updated with regular phone calls and communication regardless of how busy they are and whatever situations they are having to deal with, which makes such a difference w

↩Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for taking the time to share your wonderful feedback about Aspen Court. We're delighted to hear that you had such a positive experience with us. Our team works very hard to provide compassionate, high-quality care, so it truly means a lot to know that our efforts are appreciated. Your kind words are incredibly encouraging and motivate us to continue doing our very best every day.

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Review of Aspen Court from Hazel D (Niece of Resident) published on 9 February 2026 Submitted via Website•
Overall Experience

All Nurse staff and carers are very supportive food is always lovely different choices available for residents the manager is very approachable the activities staff are wonderful with the residents making sure everyone is happy

↩Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for the lovely review. We appreciate all the support from all families

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Review of Aspen Court from John M (Brother of Resident) published on 22 December 2025 Submitted via Website•
Overall Experience
My brother spent over two years here with advanced Parkinson's Disease, and he was always treated with kindness and dignity. The staff were patient, compassionate and attentive to his comfort throughout.
We felt supported as a family, and the gentle care he received in his final weeks meant a great deal.

We are sincerely grateful and would confidently recommend this home to others.

↩Reply from Leigh Brown, Manager at Aspen Court

Thank you all for your lovely review. Your brother meant a lot to all of us

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Review of Rosewood House from L S (Granddaughter of Resident) published on 16 December 2025 Submitted via Website•
Overall Experience

Excellent friendly staff everytime I've visited always activities on for residents, rooms are lovely with own on suite, very welcoming when anyone comes in to visit residents and always happy to help you with any enquiries or problems you have highly recommended

↩Reply from Janette Malham, Manager at Rosewood House

Thank you for taking the time to provide feedback which the whole staff team greatly appreciate :)

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Review of Rosewood House from D J (Daughter of Resident) published on 16 December 2025 Submitted via Website•
Overall Experience

highly recommended always friendly and welcoming when a visit my relative any problems they will happily help you, bedrooms are quite big with own on suite shower room, often have singers on for residents which they all enjoy

↩Reply from Janette Malham, Manager at Rosewood House

Thank you for taking the time to provide feedback Your kind words and positive comments have been shared with the whole staff team :)

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