Atlas Care Homes Ltd in Tyne & Wear | 3 Care Homes

Review of
Rosewood House
from Margaret R (Wife of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

A home where people are loved and cared for.
A place full of first class carers.
A place where all the staff work as one.
A place where all are welcomes.
Thank you all so much.

Reply from Janette Malham, Manager at Rosewood House

Thank you for your kind words. The feedback means so much to the team at Rosewood. The whole staff team are committed to ensuring the best experience for the people that live here. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff.

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Review of
Aspen Court
from J B (Friend of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

My fríend has lived in Aspen court for a couple if year's he is very happy loves the staff and feels safe loves the food, he loves the activities especially the arm chair activities. But most of all he say he enjoys the company from staff to residents.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for taking the time in completing a review we are very grateful for all feedback this will be passed onto our staff team

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Review of
Aspen Court
from C N (Friend of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

Our really good friend has been in Aspen Court for a couple of years now, every time we visit he has nothing but complimentary words to say. The home is very homely and inviting from a the staff and manager she always has loads of time for residents and families the food looks delicious home cooked

its immaculate in hygiene and cleanness is to a high Standard

Reply from Leigh Brown, Manager at Aspen Court

Thank you for lovely positive feedback we are very grateful for all feedback

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Review of
Hebburn Manor
from Steve Y (Son of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

I cannot fault this home one bit. The improvement in my mothers demeanor is fantastic. The choice of food she gets is great. The staff can't do enough for her. The rooms are excellent. The activities are superb.

Reply from Sanju Joy, Office Support Manager at Hebburn Manor

Thank you so much for your kind words and the wonderful review you left for our care home service. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff. Our team strives to offer the best possible care and comfort to all our residents, and your positive feedback is a great encouragement for us. We are delighted to hear that our efforts have made a positive impact on your loved one's well-being. Your recognition of our staff's hard work and dedication is deeply appreciated, and we will make sure to share your kind words with the entire team.

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Review of
Rosewood House
from Gillian R (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

Dad was in Rosewood from January 2025 to 27 March 2025 where he sadly passed away. During his stay he was treated with compassion and respect from all the staff. The care he received was second to none. I cannot fault the staff at all for anything, they have been amazing to my dad and my family. Even

when his health deteriorated they were looking after all of us making sure we were alright and anything we needed they sorted for us. So glad we chose this home for dad, we couldn't have wanted for anything more. Even friends that visited were amazed by the staff and said that they can tell that they really love their jobs and really do care. From my family to all the staff -from the management to the domestic staff we can't thank you enough for how you were there for all of us and gave dad so much respect to make his last days to be served in peace. X

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Review of
Hebburn Manor
from S Y (Daughter-in-law of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Can't find fault in Hebburn Manor, the staff go above and beyond for my mother in law. She is so happy being here, they have transformed her into the person that she used to be! Very impressed with all the staff. 100%.

Reply from Sanju Joy, Office Support Manager at Hebburn Manor

Thank you so much for your kind words and the wonderful review you left for our care home service. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff. Our team strives to offer the best possible care and comfort to all our residents, and your positive feedback is a great encouragement for us. We are delighted to hear that our efforts have made a positive impact on your loved one's well-being. Your recognition of our staff's hard work and dedication is deeply appreciated, and we will make sure to share your kind words with the entire team.

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Review of
Hebburn Manor
from S Y (Grandson of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Great team. Granny has improved so well since arriving. Thanks so much.

Reply from Sanju Joy, Office Support Manager at Hebburn Manor

Thank you so much for your kind words and the wonderful review you left for our care home service. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff. Our team strives to offer the best possible care and comfort to all our residents, and your positive feedback is a great encouragement for us. We are delighted to hear that our efforts have made a positive impact on your loved one's well-being.

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Review of
Rosewood House
from Caroline G (Granddaughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

My Gran lived here for years once she was no longer able to live independently. While her memory often failed her, we saw her treated with kindness. When she turned 101, the team helped her to feel special and when she sadly died, the family felt supported.

I'd like to specially mention one member

of staff, who worked incredibly hard to ensure residents were happy.

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Review of
Rosewood House
from Neville G (Son of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My Mam has been there for 9 months and we're very happy with the staff and level of care provided. It feels more like a hotel and less of a care home. Always spotless, we feel very fortunate to have found it. Thank you x

Reply from Afzal Ahmad, Director at Rosewood House

Thank you so much for your kind words and the wonderful review you left for our care home service. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff. Our team strives to offer the best possible care and comfort to all our residents, and your positive feedback is a great encouragement for us. We are delighted to hear that our efforts have made a positive impact on your loved one's well-being. Your recognition of our staff's hard work and dedication is deeply appreciated, and we will make sure to share your kind words with the entire team.

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Review of
Rosewood House
from Margaret S (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Where do I start the home is amazing and care is second to none my Mam was in rosewood till she passed away in January the love she and my family received was amazing I could go on and name the lovely staff but every one of them are beautiful. I can never thank them enough for their care. X

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Review of
Rosewood House
from K W (Granddaughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Would Highly recommend rosewood staff are very friendly and go above and beyond they also have a variety of activities for the residents to take part in, bedrooms are spacious with bathroom and shower in

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Review of
Rosewood House
from Laura T (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Father receives very good care. He is very happy. He is in a safe, clean, modern environment. Carers afford considerate and respectful service. Facilities are excellent. Activities personnel provide a first class service to residents, above and beyond what was expected. Family are happy with services

and care provided.

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Review of
Hebburn Manor
from JOANNE O (Niece of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

I come to see my Auntie with my mam to whom is her sister. We find the staff are very friendly and welcoming and always make conversation with us asking how we are etc. Whenever the carers come to see my Auntie they have a lot of respect and talk to her whether it's cleaning or feeding her, and still

making time to talk to us which we find really nice plus we have a laugh which is good.

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Review of
Aspen Court
from S D (Son of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff at Aspen Court are very kind and respectful. My father spent the last three years of his life in the care home where he was treated with kindness and dignity.

Reply from Sanju Joy, Office Support Manager at Aspen Court

Thank you so much for taking the time to share your wonderful feedback about Aspen Court! We're thrilled to hear that you had such a positive experience with us.Our team works tirelessly to provide compassionate and high-quality care, so it's incredibly rewarding to know that our efforts are appreciated. Your kind words motivate us to continue doing our best every day.

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Review of
Aspen Court
from Simon K (Son of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

All staff go "Above and beyond" in their care of my mother who has complex needs and exhibits challenging behaviour .
I was concerned when mother had to leave her long term residential home due to her advancing Dementia, that her needs may not be met, however I have found the care At Aspen Court to

be exemplary.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your positive feedback we appreciate all feedback back from families

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Review of
Aspen Court
from J F (Stepdaughter of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

From my experience during visits, residents receive a high standard of care. My stepfather took a little while to settle in but is becoming accustomed to his new environment and speaks highly of the care provided.

Reply from Leigh Brown, Manager at Aspen Court

Thank You for your reply we appreciate all feedback

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Review of
Aspen Court
from D C (Daughter of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience

Aspen Court came highly recommended before Mam became a resident.
The carers are exceptional and they treat the residents like family. I could not wish for better care. The staff go above and beyond for the residents and their families. They are always available to chat and reassure me if I have any

concerns. There is always a cheerful atmosphere and it gives peace of mind to know that all Mam's needs are met. She is so happy and settled and is always telling me the ladies looking after her are all lovely. I can't thank the staff and manager enough for all they do.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely feedback, it is a pleasure to look after all residents in Aspen Court.

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Review of
Aspen Court
from P F (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My Mother has been a resident for over 12 months and has received fantastic care. She's so happy, warm, clean, tidy and very well-fed. She loves the team of staff that takes great care of her day and night. There is a lovely homely feel about the place. I felt this from day one, every staff member here

cares and is so friendly it's not for show because I'm there it's how it is every day. The staff make a huge fuss over every single resident they have so patient and caring people. I regard them all as an excellent example of how you look after your loved ones. I would highly recommend them to everyone.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely feedback we appreciate all feedback from families.

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Review of
Aspen Court
from Naftoli L (Son of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My mum's stay in Aspen Court was spectacular.
The dedication and care of the staff, not just to my mum who needed feeding by hand and all her personal care was way beyond the norm and I know care homes well.
Furthermore, the staff went out of their way to accommodate myself and my sister's cultural

needs and of course those of my mum in a most kind and sensitive way. I can honestly say went way beyond anything one could have expected. The home has a positive vibe with positive people running it.
Her medicines were always looked after and they never ran out.
They were on top of her health issues (myriad ones) at all times.
We felt my mum was safe even when we were not around and had full confidence in the care and the carers.
My mum often said (and she did not speak a lot) ''The staff really care for me''. She did not say that in the other home!
Another point is the size of the rooms which are massive compared to other homes which were great with massive wheelchairs and other equipment.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much we appreciate all the feedback we receive from families.

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Review of
Aspen Court
from F B (Daughter of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident at Aspen Court for 7-8 months and we have had such a positive experience. The nurses fed her with great patience and took care of her personal needs with dignity and respect.
Her religious and cultural needs as well as those of visiting family members were accommodated

with understanding and a friendly attitude was shown throughout. The home is kept clean and fresh and the room was large, bright and airy. Senior Nurses were proactive in their care, listened attentively to any concerns raised and took necessary action in a timely manner. On the rare occasions where an error crept in, a genuine apology was made and management staff ensured corrections were put in place to avoid a repeat.
I was in the home on average 2-3 times a day and walked the corridors on many of those visits, and not once did I hear a nurse or carer speak to a resident with disrespect or impatience!
We will remain forever grateful for all that they have done for us!

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely kind words, we are so grateful for all feedback.

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Care Homes Owned by Atlas Care Homes Ltd in Tyne & Wear

Atlas Care Homes Ltd Locations in Tyne & Wear (3)

Atlas Care Homes Ltd Reviews in Tyne & Wear (162)

Rosewood House

Aspen Court

Aspen Court

Hebburn Manor

Rosewood House

Hebburn Manor

Hebburn Manor

Rosewood House

Rosewood House

Rosewood House

Rosewood House

Rosewood House

Hebburn Manor

Aspen Court

Aspen Court

Aspen Court

Aspen Court

Aspen Court

Aspen Court

Aspen Court

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