Atlas Care Homes Ltd in Tyne & Wear | 3 Care Homes

Review of
Rosewood House
from Annette G (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report

Overall Experience

My mother had an 18 day/night stay in Rosewood for Respite, she was very anxious about going in but she settled within a couple of hours. All of the staff were very welcoming, attentive and treat her, myself and her visitors with the utmost respect, she had no complaints and gave them all 10/10 (her

words). All of the staff are very approachable and nothing is a bother to them, they go above and beyond to help with any concerns you may have. I would definitely recommend Rosewood House and wouldn't hesitate in using them again. Thank you all once again for looking after her it was very much appreciated. I haven't marked the activities as my mam was bedbound and didn't take part, but from what I did see the Residents all enjoyed themselves.

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Review of
Aspen Court
from Glynis T (Niece of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

My Aunt was at Aspen Court from October 2022 until this August when she passed away after a short illness.
She enjoyed her time at the Carehome were she has been looked after by all carers and at the end by the medical staff. There care and attention to all her needs have been exceptional. Whenever

we visit it always feels more like a home environment were it is such a nice place to be. We cannot praise them all enough. They have kept in touch with me sometimes daily to keep me updated on her health and wellbeing, when she took poorly as unfortunately we live in Norfolk over 4 1/2 hours away. The Manager has helped my aunt and myself whenever it was required. Thank you all.

Reply from Leigh Brown, Manager at Aspen Court

It was a great pleasure to look after your auntie and to yourself near the end she will be a great miss in Aspen Court I will let all the staff know about your lovely feedback

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Review of
Aspen Court
from J T (Husband of Resident) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

Very happy for my wife to be at this home. The staff are very good and helpful. I only wish she had a nicer room. The medical care she gets is very good. I know she can be hard to live with, but the home seems to look after her well. What more can I say but thank you.

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your feedback if you would like to give me more feedback on your family members room please come and have a chat with me when you are visiting next time

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Review of
Hebburn Manor
from Joseph B (Partner of Resident) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

No complaints so far.

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Review of
Aspen Court
from L C (Daughter of Resident) published on 7 August 2025 Submitted via Website • Report

Overall Experience

I came to see my dad and can honesty say what a beautiful home he is in,, the cleanness is to high standards and the meals are fantastic the manger and staff are always at hand and very helpful and he looked really happy.

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your positive feedback I will let all the staff know vis our message service

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Review of
Aspen Court
from Laura W (Friend of Resident) published on 31 July 2025 Submitted via Website • Report

Overall Experience

Came to visit my auntie and the service is outstanding from all the staff especiallythe manager. The food and cleanliness is immaculate. The care they provide is out of this world and would recommend this to anyone

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely feedback we value all families' views

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Review of
Hebburn Manor
from Sharon L (Daughter of Resident) published on 25 July 2025 Submitted via Website • Report

Overall Experience

My mam was in respite care in Hebburn Manor. It was a last minute decision, and it was an easy phone call to arrange. The staff were amazing and the care my mam received was fantastic. I wouldn't hesitate to recommend Hebburn Manor.
Can you please pass on my gratitude to all the staff for their

compassion to my mam, in such a hard environment to work.

Thanks

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Review of
Aspen Court
from D R (Friend of Resident) published on 21 July 2025 Submitted via Website • Report

Overall Experience

My beautiful friend has been in Aspen Court for two years they love their home the staff are always there for them nothing is the bother.the hygiene of the home is immaculate there is always a beautiful smell in the home the manager always has time for you no matter what, we as family and friends are

very happy with the care delivered to our loved one

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much we appreciate all feedback from.family and friend. Your comments are amazing home manger will let all staff know your thoughts

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Review of
Hebburn Manor
from D B (Niece of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

Home is clean and well presented. Staff are very friendly and professional. Staff are approachable and give regular feedback.
All the team from handyman to housekeeping are amazing. My uncle finds everyone helpful and friendly

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Review of
Aspen Court
from Tracy R (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report

Overall Experience

My mother has been resident at Aspen with advanced Alzheimer's since April. The staff have been brilliant and my mother seems more calm and less anxious than in her previous home. The family have been able to relax more knowing she is now safe and well cared for and the nurses are always on the ball

predicting conditions like UTIs well in advance. They always take the time to provide updates and make themselves available no matter how busy they are, as does the Manager, whose door is always open with a warm friendly greeting and has been more than helpful at such a stressful time. I cannot commend the home enough for the care and support they have provided and would like to thank all of the staff for making my mam feel so at home and well cared for

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your support and feedback we appreciate it very much so

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Review of
Aspen Court
from June G (Friend of Resident) published on 26 June 2025 Submitted via Website • Report

Overall Experience

The staff are amazing in this care home, the care my friend received in this home was second to none .the food was absolutely delicious and plenty of choice. I thought that the hygiene was especially good .

Reply from Leigh Brown, Manager at Aspen Court

Thank You for your lovely feedback our staff will appreciate this

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Review of
Hebburn Manor
from Heather R (Friend of Resident) published on 13 June 2025 Submitted via Postal Card • Report

Overall Experience

I go to see my friend on day a week, she is always well dressed and clean and her hair is always nice, she tells me that the good is always lovely and when I go I am always asked if I would like a tea or coffee. I find the staff is always nice and friendly and very helpful. The home is very clean and

there is no smells when you go in, and the staff always shows me where they person is and always opens the doors to let you out. The manager is very nice and helpful she is always willing to help and if she's not there she gets back to you. I worked in a home for 18 years and I would recommend the manor to anyone. I hope this has been helpful.

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Review of
Hebburn Manor
from Andrea S (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report

Overall Experience

My dad has been a resident of Hebburn Manor for a couple of months now and I am very happy with the care he is getting. The care staff are very friendly and committed to their jobs of looking after the residents. Senior staff and RGN nurses are are always available when you need them. The manager and

support manager are lovely very caring and supportive as is the Administrator always helpful and polite. Meals are always presented in high standards.

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Review of
Rosewood House
from Gill A (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report

Overall Experience

My Mam moved into Rosewood House in October 2024.
Right from her first day she was made to feel very welcome. Every member of staff, no matter what their role is, treated my Mam with dignity, respect and love. I was 100% confident that she was well looked after and treated with kindness.
She recently

passed away and received end of life care in Rosewood House, the tenderness everyone showed her and me and my family made those last few days bearable.
Thank you to every single member of staff

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Review of
Rosewood House
from Dorothy H (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been in Rosewood for 8 and half years. She has been well looked after, all staff treat her and myself with respect. I couldn't ask for better treatment for her.

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Review of
Aspen Court
from T P (Friend of Resident) published on 15 May 2025 Submitted via Website • Report

Overall Experience

We visit our friend every week the home is amazing the staff care very much they show they love the residents we care and dignity the manager is very caring her door is always open if she is busy she will always give you a friendly wave

Reply from Leigh Brown, Manager at Aspen Court

Thank you for your feedback we appreciate all feedback from families and professionals

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Review of
Aspen Court
from Debbie R (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

My mam has been a resident at Aspen Court care home for nearly 3 years. All of the staff are great with my mam and you can tell really care for her. My mam has Alzheimer's and has alot of daily care needs which are all completed by the staff with great kindness. Any medical needs that arise have been

dealt with immediately by the home who keep me informed on every detail. They also include my mam in all the activities from painting to Tai Chi. Also the support the whole family have received has been amazing and the manager is never too busy to chat through and help with any questions or advice.

Reply from Leigh Brown, Manager at Aspen Court

Thanks, you for your amazing feedback I will pass on your kind words and thought to the team

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Review of
Aspen Court
from I L (Granddaughter of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

My nana has been at Aspen Court for almost three years and has received the highest quality care from the staff there. They have kept her clean, well fed, healthy and most importantly happy. There is obviously always an element of worry when a family member has dementia but the staff at Aspen Court

do everything within their power to lessen that worry. They are there for the families in addition to the residents. My nana has built such a bond with them and we couldn't be happier with how she is treated there.

Reply from Leigh Brown, Manager at Aspen Court

Thanks you for your lovely feedback I will pass this all onto the team

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Review of
Aspen Court
from Cath R (Daughter-in-law of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

Amazing staff at this home every one goes extra mile to make sure our mother is well taken care of. We can't fault any part of this home . Makes us feel happy she is in the best place and getting best care possible massive thanks to all staff involved each and everyone of you is appreciated more

than you know .

Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely feedback, I will send a message out to all the staff expressing your amazing review

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Review of
Rosewood House
from Margaret R (Wife of Resident) published on 29 April 2025 Submitted via Postal Card • Report

Overall Experience

A home where people are loved and cared for.
A place full of first class carers.
A place where all the staff work as one.
A place where all are welcomes.
Thank you all so much.

Reply from Janette Malham, Manager at Rosewood House

Thank you for your kind words. The feedback means so much to the team at Rosewood. The whole staff team are committed to ensuring the best experience for the people that live here. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff.

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Care Homes Owned by Atlas Care Homes Ltd in Tyne & Wear

Atlas Care Homes Ltd Locations in Tyne & Wear (3)

Atlas Care Homes Ltd Reviews in Tyne & Wear (176)

Rosewood House

Aspen Court

Aspen Court

Hebburn Manor

Aspen Court

Aspen Court

Hebburn Manor

Aspen Court

Hebburn Manor

Aspen Court

Aspen Court

Hebburn Manor

Hebburn Manor

Rosewood House

Rosewood House

Aspen Court

Aspen Court

Aspen Court

Aspen Court

Rosewood House

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