Rosewood House Reviews (56)
Rosewood House has a Review Score of 9.4 (9.366) out of 10, based on 9 reviews in the last 2 years. Over all time Rosewood House has 56 reviews.
Review from Gill A (Daughter of Resident) published on 15 May 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Right from her first day she was made to feel very welcome. Every member of staff, no matter what their role is, treated my Mam with dignity, respect and love. I was 100% confident that she was well looked after and treated with kindness.
She recently
Thank you to every single member of staff
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dorothy H (Daughter of Resident) published on 15 May 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret R (Wife of Resident) published on 29 April 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
A place full of first class carers.
A place where all the staff work as one.
A place where all are welcomes.
Thank you all so much.
Reply from Janette Malham, Manager at Rosewood House
Thank you for your kind words. The feedback means so much to the team at Rosewood. The whole staff team are committed to ensuring the best experience for the people that live here. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gillian R (Daughter of Resident) published on 16 April 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Caroline G (Granddaughter of Resident) published on 7 April 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
I'd like to specially mention one member
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Neville G (Son of Resident) published on 4 April 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Afzal Ahmad, Director at Rosewood House
Thank you so much for your kind words and the wonderful review you left for our care home service. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff. Our team strives to offer the best possible care and comfort to all our residents, and your positive feedback is a great encouragement for us. We are delighted to hear that our efforts have made a positive impact on your loved one's well-being. Your recognition of our staff's hard work and dedication is deeply appreciated, and we will make sure to share your kind words with the entire team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret S (Daughter of Resident) published on 4 April 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K W (Granddaughter of Resident) published on 4 April 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Laura T (Daughter of Resident) published on 4 April 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L D (Daughter of Resident) published on 10 July 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sanju Joy, Office Support Manager at Rosewood House
We are thrilled to learn that you are satisfied with the level of care provided at Rosewood House. Our activities team makes sure there is a varied daily activity plan, including group and one-on-one activities (while taking the preferences of residents into consideration). We also encourage family members to like our social media pages, so they may stay informed about what is going on at the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer N (Daughter of Resident) published on 6 April 2022
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M H (Daughter of Resident) published on 8 September 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Laura Tindle, Quality Assurance Manager at Rosewood House
Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Rosewood is so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John G (Son of Resident) published on 13 July 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A G (Daughter-in-law of Resident) published on 13 July 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M A (Son of Resident) published on 4 June 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sanju Joy, Data Manager at Rosewood House
Thank you for your lovely review; it is very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gary G (Son of Resident) published on 13 May 2021
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dorothy K (Niece of Resident) published on 30 April 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sanju Joy, Data Manager at Rosewood House
Thank you so much for your lovely kind words; staff fully appreciate all comments.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J A (Son of Resident) published on 30 April 2021
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie B (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jacqueline R (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
The Review Score of 9.4 (9.366) out of 10 for Rosewood House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.889 for Rosewood House is calculated as follows: ( (97 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.889
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.477 Points relating to the number of positive Reviews for Rosewood House is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 9 Positive Reviews ÷ 15.6 = 0.577
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
