Rosewood House

7 Kyle Road, Bensham, Gateshead NE8 2YE

Group: Atlas Care Homes Ltd

Person in charge: Sharon Chisholm (Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 78 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 40+.

Single Rooms: 72

Shared Rooms: 3

Rooms with ensuite WC: 75

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Lift • Wheelchair access • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Rosewood House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Rosewood House has a Review Score of 8.7 (8.664)

The Review Score of 8.7 (maximum of 10) for Rosewood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Rosewood House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.972 for Rosewood House is calculated as follows: ( (70 Excellents x 5) + (2 Goods x 4) ) ÷ 72 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.692 Points relating to the number of positive Reviews for Rosewood House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 15.6 positive Reviews (78 registered maximum number of service users ÷ 5). 3 Reviews ÷ 15.6 Target = 0.192

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rosewood House?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rosewood House

  • Daughter of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    1

Our Mam was a very special, caring, compassionate and strong woman. When her memory began to fail and muddled memories took over, despite being a large family, we couldn't manage.

We never thought the decision to find a home for Mam would be so difficult. Priorities were safety, care, compassion, comfort, dignity and understanding. We found that in Rosewood for Mam and us.
Emotional needs - conversation, reassurence and engagement, absolutely nothing was too much bother.
Physical needs were met with kindness and enthusiasm.
Social needs - able to visit Mam, take her out whenever we wanted. Rosewood organised trips out, singing, entertainment, activities and tai chi - all Mam enjoyed.

Mam passed away in July, sad as that is for us, Mam and us were supported by all of the staff at Rosewood, we have happy memories of our Mam being very well cared for and knowing that she felt safe and was content is a great comfort.
Finally, I would just like to say to all 97 of you, thank you! You all make a great team.

How likely would you be to recommend Rosewood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Searching for a caring and happy home is no easy feet. Our initial impressions of Rosewood Care Home have been everlasting. The things that stood out most were there were lots of happy staff visible on all floors amongst the residents, the staff were smart and professional which instilled confidence. Residents looked happy and at ease with the staff. Mam's time at Rosewood was a happy one, ALL of the staff always had time for a kind word, a cuddle or a chat with her.
Staff were approachable, nothing was ever too much and as a team provided a great atmosphere in the Home. Sadly; more recently Mam received end of life care at Rosewood, her care could not have been better had she been in a hospice; the kindness shown to her and her very large family was simply amazing. Mam was afforded dignity and exceptional care from an exceptional team at Rosewood. Thank you so much to all - Nurses, Carers, Manager, Activity ladies, Hairdresser, Handyman, Domestic, Laundry, Catering and Admin staff.

How likely would you be to recommend Rosewood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mam decided to go into residential after struggling at home and we as a family couldn't be happier with Rosewood House.
The staff are brilliant! The rooms like upmarket hotel rooms, the food lovely, the gardens are lovely and they have entertainment on each day for the residents.
I feel my Mam has a new lease of life and she's really happy here, if someone is worried about going into this home please don't be it's amazing. Well done to you all.

How likely would you be to recommend Rosewood House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I knew from the minute I walked into Rosewood this was the best care home I had visited. It had a nice clean fresh smell. It was homely when you walked in. The staff were friendly and welcoming. Answered all our questions. Showing us everything we needed to see when we visited on numerous occasions so we could get a feel for the place. My Nana has been Rosewood now about 4 weeks and already making herself at home. She loves the food and the staff. She thinks they are like family. She says they can't do enough for her and look after her very well. She said they are very friendly and have a lot of laughs them. It lovely to see such caring and dedicated staff treating my Nana with dignity. Myself and the rest of the family feel relaxed and happy with the excellent care.

How likely would you be to recommend Rosewood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After 6 months living in Rosewood I am happy that my Dad is safe, happy and stimulated; the staff are genuinely caring, the food and environment are excellent, and there are lots of activities for the residents to participate in. A very hard decision to make, but made easier by the great team at Rosewood.

How likely would you be to recommend Rosewood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am really pleased with the care my mum receives from the staff at Rosewood. My mum appears to be happy and content. The carers who look after my mum are really lovely caring people after the residents who have dementia. They seem to go above and beyond their usual duties so make sure my mum is happy. I feel I don't need to worry about my mum.

How likely would you be to recommend Rosewood House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for Rosewood House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Rosewood House

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rosewood House