Rosewood House

7 Kyle Road, Bensham, Gateshead NE8 2YE
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9.5 57 Reviews
  • Rosewood House, Gateshead
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Care Provided by Rosewood House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1250
  • Self-Funded Nursing Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Nursing Care: from £1250
  • RESPITE Self-Funded Nursing Dementia Care: from £1250

These prices are only a guideline, please contact Rosewood House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Janette Malham (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (72)
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Rosewood House Reviews (57)

9.5

Rosewood House has a Review Score of 9.5 (9.540) out of 10, based on 10 reviews in the last 2 years.
Over all time Rosewood House has 57 reviews.

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Reviewer Connection to Rosewood House
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Total of 57, showing 1-20
Review from Annette G (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had an 18 day/night stay in Rosewood for Respite, she was very anxious about going in but she settled within a couple of hours. All of the staff were very welcoming, attentive and treat her, myself and her visitors with the utmost respect, she had no complaints and gave them all 10/10 (her
words). All of the staff are very approachable and nothing is a bother to them, they go above and beyond to help with any concerns you may have. I would definitely recommend Rosewood House and wouldn't hesitate in using them again. Thank you all once again for looking after her it was very much appreciated. I haven't marked the activities as my mam was bedbound and didn't take part, but from what I did see the Residents all enjoyed themselves.
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Review from Gill A (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mam moved into Rosewood House in October 2024.
Right from her first day she was made to feel very welcome. Every member of staff, no matter what their role is, treated my Mam with dignity, respect and love. I was 100% confident that she was well looked after and treated with kindness.
She recently
passed away and received end of life care in Rosewood House, the tenderness everyone showed her and me and my family made those last few days bearable.
Thank you to every single member of staff
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Review from Dorothy H (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Rosewood for 8 and half years. She has been well looked after, all staff treat her and myself with respect. I couldn't ask for better treatment for her.
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Review from Margaret R (Wife of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A home where people are loved and cared for.
A place full of first class carers.
A place where all the staff work as one.
A place where all are welcomes.
Thank you all so much.
Reply from Janette Malham, Manager at Rosewood House

Thank you for your kind words. The feedback means so much to the team at Rosewood. The whole staff team are committed to ensuring the best experience for the people that live here. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff.

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Review from Gillian R (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was in Rosewood from January 2025 to 27 March 2025 where he sadly passed away. During his stay he was treated with compassion and respect from all the staff. The care he received was second to none. I cannot fault the staff at all for anything, they have been amazing to my dad and my family. Even
when his health deteriorated they were looking after all of us making sure we were alright and anything we needed they sorted for us. So glad we chose this home for dad, we couldn't have wanted for anything more. Even friends that visited were amazed by the staff and said that they can tell that they really love their jobs and really do care. From my family to all the staff -from the management to the domestic staff we can't thank you enough for how you were there for all of us and gave dad so much respect to make his last days to be served in peace. X
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Review from Caroline G (Granddaughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Gran lived here for years once she was no longer able to live independently. While her memory often failed her, we saw her treated with kindness. When she turned 101, the team helped her to feel special and when she sadly died, the family felt supported.


I'd like to specially mention one member

of staff, who worked incredibly hard to ensure residents were happy.
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Review from Neville G (Son of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mam has been there for 9 months and we're very happy with the staff and level of care provided. It feels more like a hotel and less of a care home. Always spotless, we feel very fortunate to have found it. Thank you x
Reply from Afzal Ahmad, Director at Rosewood House

Thank you so much for your kind words and the wonderful review you left for our care home service. We are truly grateful for your appreciation and support. It means a lot to us to know that you and your family are satisfied with the care and attention provided by our dedicated staff. Our team strives to offer the best possible care and comfort to all our residents, and your positive feedback is a great encouragement for us. We are delighted to hear that our efforts have made a positive impact on your loved one's well-being. Your recognition of our staff's hard work and dedication is deeply appreciated, and we will make sure to share your kind words with the entire team.

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Review from Margaret S (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Where do I start the home is amazing and care is second to none my Mam was in rosewood till she passed away in January the love she and my family received was amazing I could go on and name the lovely staff but every one of them are beautiful. I can never thank them enough for their care. X
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Review from K W (Granddaughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would Highly recommend rosewood staff are very friendly and go above and beyond they also have a variety of activities for the residents to take part in, bedrooms are spacious with bathroom and shower in
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Review from Laura T (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Father receives very good care. He is very happy. He is in a safe, clean, modern environment. Carers afford considerate and respectful service. Facilities are excellent. Activities personnel provide a first class service to residents, above and beyond what was expected. Family are happy with services
and care provided.
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Review from L D (Daughter of Resident) published on 10 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not be happier with the staff and the care my mother receives. Such a happy, friendly environment and the staff really do care and interact with the residents. There are plenty of activities to keep them occupied and my mother is always kept clean and tidy.
Reply from Sanju Joy, Office Support Manager at Rosewood House

We are thrilled to learn that you are satisfied with the level of care provided at Rosewood House. Our activities team makes sure there is a varied daily activity plan, including group and one-on-one activities (while taking the preferences of residents into consideration). We also encourage family members to like our social media pages, so they may stay informed about what is going on at the home.

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Review from Jennifer N (Daughter of Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel very confident leaving my mother in the care of Rosewood knowing she's well cared for and happy.
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Review from M H (Daughter of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the care provided. Staff are lovely.
Reply from Laura Tindle, Quality Assurance Manager at Rosewood House

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Rosewood is so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from John G (Son of Resident) published on 13 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home with excellent staff who take good care of my mother.
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Review from A G (Daughter-in-law of Resident) published on 13 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always very helpful and pleasant. They look after my mother-in-law very well and seem genuinely kind in taking care of her needs. Her room is always kept tidy as she is not capable of looking after it herself. She loves the food there and always seems to have cups of tea made for her. Our
whole family feel comforted that she seems to be taken care of really well.
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Review from M A (Son of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Because of Covid-19 restrictions, we were unable to visit Rosewood House until the end of life of our mother. However, the staff were excellent in supporting us to make video calls and relaying messages when deafness became a problem so that we could stay in constant touch. We cannot speak too highly
of every member of staff whether administration, care or management, even the gardener was pleased to meet us. The overall impression in the home was of warmth, comfort and support for all whilst professional standards overarched everything.
Reply from Sanju Joy, Data Manager at Rosewood House

Thank you for your lovely review; it is very much appreciated.

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Review from Gary G (Son of Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff who are doing a good job during the current circumstances.
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Review from Dorothy K (Niece of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is such a bright, clean and nice environment. 100% of staff are helpful, pleasant and caring and nothing is too much trouble for them. Every part of the home is amazing and a pleasure to visit.
Reply from Sanju Joy, Data Manager at Rosewood House

Thank you so much for your lovely kind words; staff fully appreciate all comments.

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Review from J A (Son of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hard to review the service when lockdown has prevented visits. There is, however, an appearance of care which is reassuring.
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Review from Julie B (Daughter of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ma has settled in very well to Rosewood House. Staff very attentive and caring. She is very well looked after.
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Current Review Score: 9.5 (9.540)

Overview of Review Score

The Review Score of 9.5 (9.540) out of 10 for Rosewood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.899 for Rosewood House is calculated as follows: ( (108 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.899
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.641 Points relating to the number of positive Reviews for Rosewood House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 10 Positive Reviews ÷ 15.6 = 0.641
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Rosewood House

What types of Care is Rosewood House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Rosewood House have?

There are 72 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Rosewood House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Rosewood House to the centre of Gateshead?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rosewood House to verify any information. View our terms and conditions. Rosewood House has an Basic Service - more info.