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Rosewood House

7 Kyle Road, Bensham, Gateshead, Tyne & Wear NE8 2YE
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Rosewood House, Gateshead

Care Provided by Rosewood House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,250
Residential Dementia CareFrom £1,250From £1,250
Nursing CareFrom £1,250From £1,250
Nursing Dementia CareFrom £1,250From £1,250

FNC will be added paid direct to home and this covers medication and nursing assistance.

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Janette Malham(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (72)
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Rosewood House Reviews (62)

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9.8

Rosewood House has a Review Score of 9.8 (9.769) out of 10, based on 15 reviews in the last 2 years. Over all time Rosewood House has 62 reviews.

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Showing 62 reviews matching selected criteria
Review from M A (Son of Resident) published on 4 June 2021 Submitted via Postal Card
Overall Experience

Because of Covid-19 restrictions, we were unable to visit Rosewood House until the end of life of our mother. However, the staff were excellent in supporting us to make video calls and relaying messages when deafness became a problem so that we could stay in constant touch. We cannot speak too highly of every member of staff whether administration, care or management, even the gardener was pleased to meet us. The overall impression in the home was of warmth, comfort and support for all whilst professional standards overarched everything.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you for your lovely review; it is very much appreciated.

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Review from Gary G (Son of Resident) published on 13 May 2021 Submitted via Postal Card
Overall Experience

Friendly staff who are doing a good job during the current circumstances.

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Review from Dorothy K (Niece of Resident) published on 30 April 2021 Submitted via Postal Card
Overall Experience

It is such a bright, clean and nice environment. 100% of staff are helpful, pleasant and caring and nothing is too much trouble for them. Every part of the home is amazing and a pleasure to visit.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you so much for your lovely kind words; staff fully appreciate all comments.

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Review from J A (Son of Resident) published on 30 April 2021 Submitted via Postal Card
Overall Experience

Hard to review the service when lockdown has prevented visits. There is, however, an appearance of care which is reassuring.

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Review from Julie B (Daughter of Resident) published on 22 April 2021 Submitted via Postal Card
Overall Experience

Ma has settled in very well to Rosewood House. Staff very attentive and caring. She is very well looked after.

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Review from Jacqueline R (Daughter of Resident) published on 20 April 2021 Submitted via Postal Card
Overall Experience

Fantastic care and good relationship with staff and carers.

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Review from Lynda D (Daughter of Resident) published on 20 April 2021 Submitted via Postal Card
Overall Experience

I have been very satisfied with the whole process. The staff are extremely caring and understanding of this process, and I have always felt confident and always made aware of the stages prior to my visit. A very good team effort.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you so much for your lovely kind words; staff fully appreciate all comments.

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Review from Kirsty J (Daughter of Resident) published on 20 April 2021 Submitted via Postal Card
Overall Experience

Caring friendly staff. Clean surroundings. Always made to feel welcome. Residents treated with respect and dignity.

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Review from Christine K (Daughter of Resident) published on 20 April 2021 Submitted via Postal Card
Overall Experience

Extremely happy with the dedication of staff and services.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you for your lovely review; it is very much appreciated.

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Review from Joyce R (Daughter of Resident) published on 20 April 2021 Submitted via Postal Card
Overall Experience

My mam has been in Rosewood for over 3 years, and as a family, we have always been very pleased with the care she receives. We are always made to feel very welcome whenever we visit, and the organisation of visits during COVID have been great, well organised.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.

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Review from Diane M (Daughter of Resident) published on 20 April 2021 Submitted via Postal Card
Overall Experience

My mother has been at Rosewood for two years now, and I can't speak highly enough of all Rosewood staff in the care they have shown to my mum. The past 12 months have been very challenging due to the pandemic, but they have dealt with all the extra demands this has brought marvellously. I wouldn't hesitate to recommend Rosewood to anyone who is considering care for an elderly relative.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you for your lovely review; it is very much appreciated.

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Treated with Dignity
Food & Drink
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Review from Jonathan T (Son of Resident) published on 14 April 2021 Submitted via Postal Card
Overall Experience

Always helpful and friendly, my father is happy.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you so much for your lovely kind wordsl staff fully appreciate all comments.

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Review from Jacqueline B (Sister of Resident) published on 14 April 2021 Submitted via Postal Card
Overall Experience

Rosewood House is a very caring home. The staff are sp dedicated to their work, making the people living there happy.

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Review from Karen C (Daughter of Resident) published on 5 November 2020 Submitted via Website
Overall Experience

My auntie and father are both at Rosewood and the care they have received is excellent. The staff are very friendly, professional and caring. The management and the staff always have the time to talk to me about how my auntie and father are doing and always happy to help. I would recommend Rosewood in an instant.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you so much for your lovely comments, the staff really appreciate your thoughts.

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Review from Lisa H (Sister of Resident) published on 14 October 2020 Submitted via Website
Overall Experience
As a niece of one of the residents in Rosewood House I’m extremely happy with the care that she receives. The staff are very professional and caring. They have shown such professionalism during the COVID 19 pandemic keeping all the residents safe and keeping the families updated with what is happening within the home.

Keep up the good work.

Reply from Thomas Varghese, Director at Rosewood House

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All our staff are committed to providing the best possible care experience for all our residents and it is very rewarding to have their efforts recognised.

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Review from Ray C (Husband of Resident) published on 12 October 2020 Submitted via Website
Overall Experience

My wife moved to Rosewood House from a challenging behaviour unit. At first, I was worried would she accept the change, would the care be at a level previously received. I would just like to say Rosewood staff are amazing, the wife is extremely comfortable and relaxed and gets very pampered. Nothing seems too much bother from carers to management all make both my wife and I at home. Food is top-notch, place is immaculate from room to social areas to gardens. Did I mention how caring and professional the carers are? This is a care home above others, well done and thank you.

Reply from Thomas Varghese, Director at Rosewood House

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All our staff are committed to providing the best possible care experience for all our residents and it is very rewarding to have their efforts recognised.

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Review from Julie M (Daughter-in-law of Resident) published on 9 October 2020 Submitted via Website
Overall Experience

My mother-in-law has been in Rosewood for nearly 7-years. The staff do a fantastic job; they work so hard and are very friendly with warm hearts. The manager is very, very good at her job, makes sure all is done right and has done fantastic throughout this coronavirus for everyone in Rosewood. Well done staff, keep hard work up!

Reply from Thomas Varghese, Director at Rosewood House

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All our staff are committed to providing the best possible care experience for all our residents and it is very rewarding to have their efforts recognised.

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Review from Maureen W (Sister of Resident) published on 21 September 2020 Submitted via Postal Card
Overall Experience

My sister has been a resident at Rosewood House for nearly six years and I have always been really happy with the care she gets. The staff are really helpful and pleasant, as is the management. I have never had any reason to complain.

Reply from Thomas Varghese, Director at Rosewood House

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All our staff are committed to providing the best possible care experience for all our residents and it is very rewarding to have their efforts recognised.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review from Paul S (Son of Resident) published on 1 September 2020 Submitted via Website
Overall Experience
As soon as we entered Rosewood, we had a good feeling about the place.
The staff/team are excellent.
Over the 2.5 years my mum was there, the staff had changed, but the feeling and friendliness always remained.
Also, excellent medical care.
I would like to name some of the staff, but I won't in case I miss someone out.

This is an excellent, caring place for your loved one.

Reply from Thomas Varghese, Director at Rosewood House

Thank you, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience was so positive. All our staff are committed to providing the best possible care experience for all our residents, and it is very rewarding to have their efforts recognised.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review from Lynn W (Granddaughter of Resident) published on 25 August 2020 Submitted via Website
Overall Experience

We have such wonderful peace of mind that my gran is safe and well looked after. She enjoys the meals and the company, the staff are really amazing and you become part of the Rosewood family. Thank you all from the bottom of my heart for all that you’s do for my gran.

Reply from Thomas Varghese, Director at Rosewood House

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All our staff are committed to providing the best possible care experience for all our residents and it is very rewarding to have their efforts recognised.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 February 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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