Care Homes Owned by Atlas Care Homes Ltd in Cleveland & Teesside

was definately the best decision. She's safe/cared for extremely well and happy. She especially enjoys the fitness classes.

dealt with.

clean and if you asked a member of staff for something it was never any bother.
Thank you for making the last month's of my brothers life comfortable.

much trouble. The home created a warm and friendly atmosphere which was extended to all family and friends. They were there with kindness and understanding when he passed. As a family we cannot praise them enough.

how he is treated with respect and kindness by all of his carers. The nurses are excellent and keep me informed of any medical issues. There is a weekly ward round by the local surgery. The food is varied and the home is clean and well maintained. I feel reassured that he is in good hands.

in law and on us too. The nurses were all fantastic too. When we wanted to stay over they made up 1 bed and put a chair in. Another night nurse got a double chair brought pillows and blankets. They also brought us a trolley with crisps biscuits and fruit. They said tell us whenever you need anything. At the end they were so very compassionate. The nurse that night i would love to thank with all my heart. Not a nice experience to go through but made easier with compassionate staff.

thoroughness of dad's care, through some very difficult moments in recent weeks, has convinced us that we made the right choice for him. We have the confidence that his short, medium and likely long-term future will be with Aster and we are very comfortable with this on his behalf. He has settled in this friendly and supportive environment, which some weeks ago seemed unlikely. Our sincere thanks go to all the team. Their care for dad, communication with us, honesty and warmth has been incredibly reassuring in a time of immeasurable concern.

at this stage of his life. Our thanks to the team at Aster. Your dedication and care for dad is greatly appreciated.

really do cater to all needs. The meals are varied and lovely home cooked he thoroughly enjoys them and gets plenty. If there is something he doesn't like it's no trouble to get something else. All the staff in every area are friendly and caring and always smiling. I can sleep well at night knowing my husband is taken care off and kept safe at all times and more importantly he's happy and calls it home!

was wrong, even if they were sat in the lounge area with her.
It was always hard leaving her after a visit.
I have noticed that reviews that are not 'good' on here receive an automated response, is anyone taking any notice ??

needed to change her, wheelchair cover & sling while staff were sat using their phones. A few times when we went she was in her room, door shut no tv or alexa on, screaming as she needed attention.

The physically and verbally abuser is still wandering around the home now. She was regularly left in her room, door shut, shouting and screaming because she was frightened, as she was likely to be. I visited 3 times most weeks, travelling 90 miles each visit because I knew she wasn't getting the care she needed. Often she was soiled because half of the staff just didn't care. Most of the staff didn't make me welcome. Fortunately she moved on the 24th Feb 2025.