Care Homes Owned by Atlas Care Homes Ltd in Cleveland & Teesside

Hi. I've been a resident at aster care home for about a year then majority of my life i have suffered with mental health and physical issues aster care home had helped me progress so much with mental and physical health the staff are so supportive and promote independents witch important. Aster care home is improving every moment thanks to management and care staff.

Communication with our family is excellent, proactive, and transparent. The facility itself is spotlessly clean, bright, and vibrant, featuring a fantastic daily activities, programme that keeps residents engaged and happy. True be told, choosing this care home by his immediate family has given us complete peace of mind, knowing that our jolly good fellow is thriving in a warm, loving environment. Thanks Brownlee court and keep the ship sailing.

My mam and dad were residents of Brownlee Court Carehome from 2023 to December 2024 for mam Vera and March 2026 for dad William (aka Bill). The support and care for my parents was fantastic from staff, management and cleaners. I felt that they both were highly thought of throughout the carehome which I'm forever grateful for. Thanks very much indeed to everybody.

She has enjoyed some of the daytime activities, I am sure with time she may go on outings too.

My brother has been in the home for several years and despite another new manager in the last year or so, things haven't improved in my opinion. Today as an example, I've called the home at 2pm to ask for someone to get him up as he is hoisted and has been left in bed until now despite having a care plan that stipulates the time things should happen as things weren't happening as they should. It improved for a while but has since gone back to how it was. We have raised concerns with management about the home smelling of weed but was told it's the residents home and their rights to do as they wish but they asked them to smoke outside of the premises. This means as you enter the car park there are small gatherings of residents and the smell of weed is strong both outside and inside the home. The home offers drug and alcohol rehabilitation but it doesn't feel right to have a care home with vulnerable adults mixing with those smoking weed. Call bells are ignored, wouldn't recommend home.

The staff are amazing with the residents, also the manager is approchable lovely lady. The home is always clean and its a pleasure to go an support.

They is alway cups of tea coffee going round and if you want any food with your loved ones that can be aranged. The care home is spotless.

The food on offer is very good.

If we have any concerns we know they are dealt with.

The care my gran is given is excellent from carers to management. Everyone is extremely friendly and caring. If there are any issues these are dealt with swiftly. It was very difficult for us as a family to place Gran in a care home as we could no longer care for her ourselves, but choosing Brownlee was definately the best decision. She's safe/cared for extremely well and happy. She especially enjoys the fitness classes.

Thank you.

The staff are all very kind and helpful. They do take good of him. I would recommend this home anytime who is looking for a care home.l'm sure my son will miss this care when leaving for home.

Thank you for making the last month's of my brothers life comfortable.

A heartfelt thank you to all the wonderful carers and staff at Brownlee Court. My Dad spent the last 18 months plus of his long life with them reaching 105 years old. They made his time with them so very special he was cared for and treated with great compassion, respect and dignity nothing was too much trouble. The home created a warm and friendly atmosphere which was extended to all family and friends. They were there with kindness and understanding when he passed. As a family we cannot praise them enough.

My husband has been cared for on the nursing wing for a number of years. The wing is currently having works done to improve the bathrooms in each room. All of the staff work tirelessly to support the residents and I am always welcomed warnly into the home. I visit my husband regularly and have seen how he is treated with respect and kindness by all of his carers. The nurses are excellent and keep me informed of any medical issues. There is a weekly ward round by the local surgery. The food is varied and the home is clean and well maintained. I feel reassured that he is in good hands.

My father in law arrived 2 and a half weeks ago as end of life care on floor 2 nursing. I would like to say how fabulous your care home is. They not only looked after my father in law but all of us family members too day and night. The staff nothing was ever too much trouble kept checking on my father in law and on us too. The nurses were all fantastic too. When we wanted to stay over they made up 1 bed and put a chair in. Another night nurse got a double chair brought pillows and blankets. They also brought us a trolley with crisps biscuits and fruit. They said tell us whenever you need anything. At the end they were so very compassionate. The nurse that night i would love to thank with all my heart. Not a nice experience to go through but made easier with compassionate staff.

The cleanliness of the home and attention to detail in the thoroughness of dad's care, through some very difficult moments in recent weeks, has convinced us that we made the right choice for him. We have the confidence that his short, medium and likely long-term future will be with Aster and we are very comfortable with this on his behalf. He has settled in this friendly and supportive environment, which some weeks ago seemed unlikely. Our sincere thanks go to all the team. Their care for dad, communication with us, honesty and warmth has been incredibly reassuring in a time of immeasurable concern.

My elderly dad has been looked after by the team at Aster since mid-March and he is being very well cared for. The staff are superb with him and are very attentive to his needs. The 24/7 care that dad is receiving is also helping to give the family peace of mind as we know that he is in the right setting at this stage of his life. Our thanks to the team at Aster. Your dedication and care for dad is greatly appreciated.

My husband moved here in January and as a young adult needing care It was hard to find the right place. Then aster came along.. and wow they go above and beyond to meet my husbands needs. The activities they have are varied and regular. My husband also has 1-1 support to access the community. They really do cater to all needs. The meals are varied and lovely home cooked he thoroughly enjoys them and gets plenty. If there is something he doesn't like it's no trouble to get something else. All the staff in every area are friendly and caring and always smiling. I can sleep well at night knowing my husband is taken care off and kept safe at all times and more importantly he's happy and calls it home!

I visit my friend regularly, she is happy at Aster Care Home and all her needs are fully met. The staff are always helpful & friendly and nothing is ever too much trouble. The home is always clean and tidy and other residents always seem happy too.