Aspen Court

From the minute we walked in; we were all made to feel welcome and were impressed with the friendliness and professionalism of all the staff we met. Since my mother has been in Aspen, she has been happy and is always telling us that the staff are so lovely, caring and that they can't do enough for her. They constantly pop in and check on her.

My Mam wasn't in Aspen Court long but she enjoyed her time. The staff and facilities were just fantastic.

My brother is well cared for and comfortably settled here. The staff know him well and understand his needs. many of the staff have worked at Aspen Court for some length of time which is reassuring, and enables continuity of care. We are kept up to date with any information relating to my brother by the medical team, carers and receptionist. Although my brother's behaviour is challenging at times, I am very satisfied with how this is managed.

I am always impressed by the staff; they give residents respect and kindness always and are always pleased to discuss anything with me.

Both of my parents, at different times, were cared for by this care home and the wonderful staff that work there. My mother recently passed away, she was treated with the utmost love and respect anyone could have wanted. Myself and my family were always made so welcome at anytime day or night. I would personally like to thank everyone who made my mother's last few days as comfortable as they could.

A big thank you to the manager and her team for supporting my dad through his final days and for helping myself and my family to cope throughout a very emotional time.

My mam was a respite resident for 2 weeks. I visited 3 times, and each time I found there to be only 2 staff on the shift at any one time on floor 2. There were a few residents who needed 2 staff to assist them with personal care which then left no staff in the lounge. A few of the residents are prone to getting up and wandering but are very unsteady and this caused drinks to be knocked over. Some of the residents are loud and shout a lot and nothing was said or done to calm them down. I asked if there was going to be any activities one day and the staff member said she had no idea what to do with them. On the day I dropped my mam off, I left money for her hair to be cut and the manager said she could get a chiropodist in. Neither of which were done. I took her to her day centre, and when she was brought home the staff said that her incontinence pad was soaked and soiled when she had arrived. Not a good experience.

We chose Birchdale when the refurbishment programme was in full swing, every care by staff and management was taken to minimise disruption to residents and visitors at all times and the areas we left clean and tidy every evening. A positive reflection on how the home is run.

The rooms are of a high quality, spacious, clean, and well furnished with ensuite WC and shower/wet room facilities. However, it is the staff and management team that impressed me the most with their compassionate care and professionalism shown at all times, they helped my Dad enormously encouraging his walking and engaging him in activities throughout the day, not only did they demonstrate this whilst caring for my Dad, but all the residents with dementia.

The manager and her team provide a safe and caring environment for the vulnerable; I can’t thank them enough for what they have done for our family.

Following recent refurbishment, the rooms (all ensuite) are of an exceptionally high standard.