Aspen Court

Moore Street, off Sunderland Street, Gateshead NE8 3PN
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9.9 80 Reviews
  • Aspen Court, Gateshead
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Leigh Brown (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (57)
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Aspen Court Reviews (80)

9.9

Aspen Court has a Review Score of 9.9 (9.904) out of 10, based on 30 reviews in the last 2 years.
Over all time Aspen Court has 80 reviews.

Overall Experience
  • 63
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Date Published
  • 80
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Reviewer Connection to Aspen Court
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Total of 80, showing 61-80
Review from Marie B (Stepdaughter of Resident) published on 21 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely staff, kind and caring. My mind is at ease knowing my father is looked after 24/7.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your kind response to the care your stepfather received from our staff at Aspen Court.

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Review from Christine H (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came here in February 2021. The Manager and her staff have been excellent. They have done everything possible to help my dad settle and ensure he is comfortable and well looked after. Can’t praise them enough.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much, our staff really appreciated the excellent feedback.

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Review from Brian E (Son of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the time my mother stayed at Aspen Court, I found the care to be very good (and mother happy with it) and the staff very helpful. Particularly towards the end of my mother’s life, staff were compassionate, helpful and informative. All much appreciated at this difficult time.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely review, it's been our pleasure to look after your mam, good luck for the future. Kind regards, Leigh.

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Review from Lorraine C (Daughter-in-law of Resident) published on 11 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law came to Aspen Court in October 2020. He's rather a challenging case, to say the least, but the care he has received in these challenging times is superb. Caring, understanding, and patient, the staff are all of those and more.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely review. Very much appreciated. Kind regards.

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Review from L J (Sister of Resident) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aspen Court is a very nice care home, and all the staff look after my brother very well. The staff always have time to speak with you if you have any questions to ask, and I would highly recommend this care home to people I know.
Reply from Leigh Brown, Manager at Aspen Court

Thank you so much for your lovely comments, the staff really appreciate your thoughts.

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Review from Sandra F (Daughter of Resident) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the 18 months plus that my dad has been in Aspen Court, I have only seen positive caring attitudes towards my dad and other residents, there is nothing seems to be a bother to the staff. My mam spent a few weeks in Aspen Court before she died leading up to Christmas 2019 and again, I have nothing
but praise for all of the staff.
Reply from Thomas Varghese, Director at Aspen Court

Thank you so much for your feedback, they are very much appreciated. We will share your lovely feedback with the team at Aspen. Thank you.

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Review from M V (Wife of Resident) published on 13 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Husband has been here for two years.
Very well looked after.
Staff excellent.
Food is brilliant.
Reply from Thomas Varghese, Director at Aspen Court

Thank you so much for these kind words, I will pass on to the staff.

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Review from Nicola R (Granddaughter of Resident) published on 6 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my grandma went into Aspen Court she has been like a new person, the staff are lovely and make people feel very welcome, especially the residents. They are very accommodating to the individual's needs.
Reply from Thomas Varghese, Director at Aspen Court

Thank you for your lovely words, they mean a lot to our staff.

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Review from Dave S (Son of Resident) published on 30 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really lovely, accommodating, and genuinely caring establishment.
Since my mother has been in the care home, she has been treat respectfully and provided with a high and attentive level of care. Everyone involved has been brilliant, even under at times challenging circumstances. Thank you, team.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your kind words, it is with great pleasure we look after our residents.

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Review from Laurence C (Son of Resident) published on 30 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident in Aspen Court for around a year now, he has been well taken care of, and I can’t fault this home at all.
He has dementia and can be very difficult and abusive.
The staff have been very patient and helpful.
My mother was also in last year for end of life care, her care
was first class, and the staff were absolutely wonderful and caring with her. Sadly she only lived three weeks there. We walked in and there would be a member of staff sitting holding her hand as she slept; I could not have asked for better treatment of a loved one.
Reply from Leigh Brown, Manager at Aspen Court

Thank you for your lovely words, they mean a lot to our staff.

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Review from Paul D (Son of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has had Alzheimer’s for over 13 years and unfortunately it has now become severe. He has been under the care of Aspen Court for nearly 2 years. I can not recommend highly enough the dedication of the staff who look after Dad. He is looked after as if he was their own relative and we couldn’t
be happier with our difficult decision to place him at this home.
Reply from Thomas Varghese, Director at Aspen Court

Thank you so much for your feedback, they are very much appreciated. We will share your lovely feedback with the team at Aspen court. Thank you.

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Review from I H (Son of Resident) published on 20 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the minute we walked in; we were all made to feel welcome and were impressed with the friendliness and professionalism of all the staff we met. Since my mother has been in Aspen, she has been happy and is always telling us that the staff are so lovely, caring and that they can't do enough for her.
They constantly pop in and check on her.
Reply from Leigh Brown, Manager at Aspen Court

Your mam was a lovely lady she will be sadly missed by all the staff and residents, thank you for your lovely comments.

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Review from K H (Son of Resident) published on 20 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mam wasn't in Aspen Court long but she enjoyed her time. The staff and facilities were just fantastic.
Reply from Thomas Varghese, Director at Aspen Court

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.

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Review from P N (Sister of Resident) published on 9 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is well cared for and comfortably settled here. The staff know him well and understand his needs. many of the staff have worked at Aspen Court for some length of time which is reassuring, and enables continuity of care. We are kept up to date with any information relating to my brother by
the medical team, carers and receptionist. Although my brother's behaviour is challenging at times, I am very satisfied with how this is managed.
Reply from Thomas Varghese, Director at Aspen Court

Thank you so much for your feedback, they are very much appreciated. We will share your lovely feedback with the team at Aspen. Thank you.

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Review from A M (Sister of Resident) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am always impressed by the staff; they give residents respect and kindness always and are always pleased to discuss anything with me.
Reply from Thomas Varghese, Director at Aspen Court

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.

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Review from Susan A (Daughter of Resident) published on 5 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents, at different times, were cared for by this care home and the wonderful staff that work there. My mother recently passed away, she was treated with the utmost love and respect anyone could have wanted. Myself and my family were always made so welcome at anytime day or night. I would
personally like to thank everyone who made my mother's last few days as comfortable as they could.
Reply from Leigh Brown, Manager at Aspen Court

It was an honour to care for both your parents. Thank you for your lovely comments with best wishes to you. Leigh

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Review from Stephen B (Son of Resident) published on 14 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad sadly passed away earlier this month after 6 month battle with cancer. His final 4 months were spent in Aspen Court where his care was well above and beyond our expectations.
The manager and her team were magic and certainly went the extra mile with care and attention to my dad's needs. Our
frustration at him not being allowed home due to his care needs was quickly dispelled by the commitment of the staff, especially the girls on his floor, who became our extended family.
A big thank you to the manager and her team for supporting my dad through his final days and for helping myself and my family to cope throughout a very emotional time.
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Review from Karen E (Daughter of Resident) published on 12 December 2017 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mam was a respite resident for 2 weeks. I visited 3 times, and each time I found there to be only 2 staff on the shift at any one time on floor 2. There were a few residents who needed 2 staff to assist them with personal care which then left no staff in the lounge. A few of the residents are prone
to getting up and wandering but are very unsteady and this caused drinks to be knocked over. Some of the residents are loud and shout a lot and nothing was said or done to calm them down. I asked if there was going to be any activities one day and the staff member said she had no idea what to do with them. On the day I dropped my mam off, I left money for her hair to be cut and the manager said she could get a chiropodist in. Neither of which were done. I took her to her day centre, and when she was brought home the staff said that her incontinence pad was soaked and soiled when she had arrived. Not a good experience.
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Review from Sharon G (Daughter of Resident) published on 7 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Birchdale when the refurbishment programme was in full swing, every care by staff and management was taken to minimise disruption to residents and visitors at all times and the areas we left clean and tidy every evening. A positive reflection on how the home is run.


The rooms are of a high

quality, spacious, clean, and well furnished with ensuite WC and shower/wet room facilities. However, it is the staff and management team that impressed me the most with their compassionate care and professionalism shown at all times, they helped my Dad enormously encouraging his walking and engaging him in activities throughout the day, not only did they demonstrate this whilst caring for my Dad, but all the residents with dementia.


The manager and her team provide a safe and caring environment for the vulnerable; I can’t thank them enough for what they have done for our family.

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Review from Karen (Daughter of Resident) published on 27 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have spent a considerable amount of time during the past nine months (4/5 visits per week) at Birchdale Care Home. The organisation is extremely well managed by the Care Home Manager and this is, without a doubt, it's major strength. Clearly, she knows the business inside out and nothing gets past
her. The vast majority of staff regularly go way and beyond their normal call of duty, I have personally witnessed this on many occasions.
The care given, particularly on the nursing floor is outstanding. Compassion, sensitivity and consideration come as part of the package, often under the most difficult of circumstances.
Following recent refurbishment, the rooms (all ensuite) are of an exceptionally high standard.
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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Aspen Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.904 for Aspen Court is calculated as follows: ( (312 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 343 Ratings = 4.904
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Aspen Court is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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