Submit a Review for Derwent Lodge Care Centre
Fern Grove, off Hounslow Road, Feltham, TW14 9AY
View full details of Derwent Lodge Care CentreLatest Reviews for Derwent Lodge Care Centre
21 January 2026
Our mum was a resident at Derwent Lodge for almost one year. She was receiving twenty-four-hour nursing care. The care our mum received was excellent, our family are truly grateful to all the staff for their excellent care. The staff were amazing from the carers, nurses, the cleaners, laundry,
activities coordinator, management, maintenance and reception. Derwent Lodge is very homely, it's a friendly place, very clean, lovely meals. Staff always available and happy to help. Thank you so much.
23 December 2025
This is a very clean and well kept care home. It always smells pleasant and has been recently decorated including some beautiful new artwork.
The carers are wonderful. I visit my father at all different times and I always see the carers being kind, caring and patient to the adults in their care.
The nurses have been very supportive and always respond to emails. They too are very kind, gentle and patient.They understand my father's needs.
The wellbeing team are fantastic! Darren's enthusiasm is evident.
Recently my father who is mainly bed bound has had three outings out. He has enjoyed them all. In particular the trip to the river boat.
Lots of activities are planned to keep the residents interested and active and when Dad chooses to join in he has a great time.
The rooms are large plenty of room for Dad's paintings. He is cosy in the Winter and not too hot in the Summer
25 November 2025
My experience has been heart-wrenching, made bearable by the professionalism and care shown by all of the staff members. I would have no hesitation in recommending Derwent Lodge to anyone else unfortunate enough to have to place a loved one into care.
25 November 2025
Excellent communication from the carers, nurses,managers and other staff with regards to my mums wellbeing and care. The staff are always friendly and welcoming. The rooms/home is always clean and tidy.
24 November 2025
We have been very happy with the care Mum has been given. All staff are helpful, friendly and happy.
12 November 2025
This care home has improved considerably over the last 12 months. The facilities provided for the residents has improved and also the responsiveness to dealing with issues have greatly improved. The residents are encouraged to participate in activities by the activities manager and singalongs are
great to hear. The annual Barbecue was a great success with all the staff participated in. Keep Up the good work.
06 November 2025
Communication between the care home and myself is really good, I am always kept upto date with any changes that may have been made regarding my relative or the home.
ALL staff are very friendly and welcoming.
I was very impressed when the building work was going on, there was minimum mess and
minimum disruption. It feel like a home from home, I can go in and make myself a drink if it was wanted.
The level of care is good and although some care may be refused from my relative, he is always asked and encouraged which is appreciated.
29 October 2025
My Mother (Stephanie) was a resident at Derwent Lodge care home from 2019. She passed away in September 2025.
My Mother had Dementia, heart failure arthritis. She was taken good care by the family at home, then she got very sick was hospitalize. The doctors said her kidneys were very bad (13%)
told us she will live 3 days then 3 weeks then they told us she need nursing care 24/7 and we need to move her to a care home. she was on palliative care may live for 3 months but my mum lived nearly 7 years without any regular medication with the help of family, Nurses, care givers and the management of the Derwent lodge.
When mum came first there were laps in care overall but with the new management team it started picking up to be the best care home. Care home manager gave a beautiful new look to the care home now it looks like a 5 star hotel.
I would like to Thank kitchen, cleaning , Laundry , care & Nursing team. "Derwent" best I have seen for along time in the care industry.
03 October 2025
My mother in law, Joan, has been a resident at Derwent Lodge for the past seven years, and I can honestly say it has been a wonderful experience for her and great peace of mind for our family. From the very beginning, the staff have shown nothing but kindness, compassion, and genuine care. They
always go above and beyond to make sure she feels comfortable, respected, and part of a community.
Joan has been very happy living here. She enjoys the friendly atmosphere, the social activities, and the warm, homely environment. It is clear that the team really take the time to get to know each resident personally, which makes such a differenc
Over the years, we have always found the management and staff approachable, professional, and supportive. The care provided is consistent and of a very high standard, and it is wonderful to see Joan so content and well looked after. We are truly grateful to everyone at Derwent Lodge for creating such a safe, caring, and happy home.
22 May 2024
The staff are great, very clean environment. My uncle likes it there. He’s treated very well, in very good hands. Great communication between staff and family. I love the app. Thank you guys for your hard work.
05 March 2024
Derwent Lodge is a friendly, well-run care home. My husband is well looked after each and every day. All the rooms are always very clean and smell nice. The meals are very good too. The entertainment has been great, please could we have more of it now we are over the restrictions of COVID. It would
be nice to offer days out, perhaps more happening in the garden in the summer, for relatives to be able to have lunch or dinner with their loved ones. I would definitely recommend Derwent Lodge.
01 February 2024
Derwent Lodge Care Centre staff, of all positions, are to be highly praised for the job they do, care, entertainment and interacting with residents.
29 January 2024
Derwent Lodge is an excellent care home. The staff are friendly, caring and engaging and do all they can to assist and support my father, who has been a resident at Derwent Lodge for over two years.
29 January 2024
My mother has dementia and is bed bound and has high needs. She has been a resident for around 15 months, and I pestered the council for her to be moved to Derwent Lodge from a different care home in the borough initially because it was located closer to her house and her more elderly friends could
visit her.
However, from my first visit to view Derwent Lodge, I knew this would be the best place for my mum. There is a general warm and calm feeling about the place and little touches like wallpaper in the corridors, makes it feel like a 'home' and not a care centre.
In my opinion, the staff (and not just the carers) are at the heart of this. The level of care my mum has received and the information and contact I get about my mum's welfare and health is beyond my expectations, as none of us, including relatives, knew what to expect.
The staff make me feel part of their small 'community'. They always offer help and support when needed and always give a smile and a sense of calm normality. Thanks.
29 January 2024
My sister is very happy, she is very well looked after and the staff are very kind and caring.
I have no worries about her.
29 January 2024
My husband is a resident and we as a family are so lucky that not only is my husband treated with kindness and wonderful care by all staff we are also well supported. Nothing is too much trouble for the staff - so thank you!
20 January 2024
Mum settling well. She does frequently exercise. She is very happy and grateful for the care that she received from all the staff.
17 January 2024
Staff are brilliant, very friendly ad willing to help. I am in no doubt in leaving my mum in capable hands. Couldn't wish for a better nursing home. Food is great, it's always clean in every area I have been in.
17 January 2024
In 2020, I faced the challenge of finding an appropriate care home for my mother during the COVID lockdown. Despite the inability to visit potential homes in person, I engaged in extensive telephone discussions with managers from various facilities on my list. Ultimately, I chose Derwent Lodge, and
I am delighted to report that the care provided to my mother has been exceptional. The home is very clean, promoting health and safety, with a good variety of meal options and resident entertainment. The staff treats residents with genuine compassion, dignity, and respect. During my weekly visits, I witness laughter and smiles and am personally made to feel like a part of the family. The carers are exceptional, and the nurses are incredibly helpful when I have any questions and provide regular updates on my mother's well-being. Most importantly, my mum is happy there. I wish to extend my gratitude to everyone at Derwent Lodge for the wonderful care they provide to my mother.
31 August 2023
My father was a resident of Derwent Lodge for a little longer than 6 months. He was transferred to Derwent Lodge from a different care home, where he wasn't treated well at all. The care my father received at Derwent Lodge is above excellent. All the staff looked after him so well, I never had a bad
word to say. The carers are amazing, the nurses are so friendly and above helpful, always happy to stop and talk and give an update. If any concerns were raised to them, they would straight away deal with it, without questions asked. The residents are treated with dignity and respect. My father sadly passed away 2 months ago, but I will forever be grateful to everyone, from carers, nurses to management for looking after my father like no one ever did before and for making the last few months of his life as comfortable as they possibly could.
Thank you to everyone at Derwent Lodge from the bottom of my heart, from Mum and myself.
Latest Reviews for Derwent Lodge Care Centre
21 January 2026
Our mum was a resident at Derwent Lodge for almost one year. She was receiving twenty-four-hour nursing care. The care our mum received was excellent, our family are truly grateful to all the staff for their excellent care. The staff were amazing from the carers, nurses, the cleaners, laundry,
activities coordinator, management, maintenance and reception. Derwent Lodge is very homely, it's a friendly place, very clean, lovely meals. Staff always available and happy to help. Thank you so much.
23 December 2025
This is a very clean and well kept care home. It always smells pleasant and has been recently decorated including some beautiful new artwork.
The carers are wonderful. I visit my father at all different times and I always see the carers being kind, caring and patient to the adults in their care.
The nurses have been very supportive and always respond to emails. They too are very kind, gentle and patient.They understand my father's needs.
The wellbeing team are fantastic! Darren's enthusiasm is evident.
Recently my father who is mainly bed bound has had three outings out. He has enjoyed them all. In particular the trip to the river boat.
Lots of activities are planned to keep the residents interested and active and when Dad chooses to join in he has a great time.
The rooms are large plenty of room for Dad's paintings. He is cosy in the Winter and not too hot in the Summer
25 November 2025
My experience has been heart-wrenching, made bearable by the professionalism and care shown by all of the staff members. I would have no hesitation in recommending Derwent Lodge to anyone else unfortunate enough to have to place a loved one into care.
25 November 2025
Excellent communication from the carers, nurses,managers and other staff with regards to my mums wellbeing and care. The staff are always friendly and welcoming. The rooms/home is always clean and tidy.
24 November 2025
We have been very happy with the care Mum has been given. All staff are helpful, friendly and happy.
12 November 2025
This care home has improved considerably over the last 12 months. The facilities provided for the residents has improved and also the responsiveness to dealing with issues have greatly improved. The residents are encouraged to participate in activities by the activities manager and singalongs are
great to hear. The annual Barbecue was a great success with all the staff participated in. Keep Up the good work.
06 November 2025
Communication between the care home and myself is really good, I am always kept upto date with any changes that may have been made regarding my relative or the home.
ALL staff are very friendly and welcoming.
I was very impressed when the building work was going on, there was minimum mess and
minimum disruption. It feel like a home from home, I can go in and make myself a drink if it was wanted.
The level of care is good and although some care may be refused from my relative, he is always asked and encouraged which is appreciated.
29 October 2025
My Mother (Stephanie) was a resident at Derwent Lodge care home from 2019. She passed away in September 2025.
My Mother had Dementia, heart failure arthritis. She was taken good care by the family at home, then she got very sick was hospitalize. The doctors said her kidneys were very bad (13%)
told us she will live 3 days then 3 weeks then they told us she need nursing care 24/7 and we need to move her to a care home. she was on palliative care may live for 3 months but my mum lived nearly 7 years without any regular medication with the help of family, Nurses, care givers and the management of the Derwent lodge.
When mum came first there were laps in care overall but with the new management team it started picking up to be the best care home. Care home manager gave a beautiful new look to the care home now it looks like a 5 star hotel.
I would like to Thank kitchen, cleaning , Laundry , care & Nursing team. "Derwent" best I have seen for along time in the care industry.
03 October 2025
My mother in law, Joan, has been a resident at Derwent Lodge for the past seven years, and I can honestly say it has been a wonderful experience for her and great peace of mind for our family. From the very beginning, the staff have shown nothing but kindness, compassion, and genuine care. They
always go above and beyond to make sure she feels comfortable, respected, and part of a community.
Joan has been very happy living here. She enjoys the friendly atmosphere, the social activities, and the warm, homely environment. It is clear that the team really take the time to get to know each resident personally, which makes such a differenc
Over the years, we have always found the management and staff approachable, professional, and supportive. The care provided is consistent and of a very high standard, and it is wonderful to see Joan so content and well looked after. We are truly grateful to everyone at Derwent Lodge for creating such a safe, caring, and happy home.
22 May 2024
The staff are great, very clean environment. My uncle likes it there. He’s treated very well, in very good hands. Great communication between staff and family. I love the app. Thank you guys for your hard work.
05 March 2024
Derwent Lodge is a friendly, well-run care home. My husband is well looked after each and every day. All the rooms are always very clean and smell nice. The meals are very good too. The entertainment has been great, please could we have more of it now we are over the restrictions of COVID. It would
be nice to offer days out, perhaps more happening in the garden in the summer, for relatives to be able to have lunch or dinner with their loved ones. I would definitely recommend Derwent Lodge.
01 February 2024
Derwent Lodge Care Centre staff, of all positions, are to be highly praised for the job they do, care, entertainment and interacting with residents.
29 January 2024
Derwent Lodge is an excellent care home. The staff are friendly, caring and engaging and do all they can to assist and support my father, who has been a resident at Derwent Lodge for over two years.
29 January 2024
My mother has dementia and is bed bound and has high needs. She has been a resident for around 15 months, and I pestered the council for her to be moved to Derwent Lodge from a different care home in the borough initially because it was located closer to her house and her more elderly friends could
visit her.
However, from my first visit to view Derwent Lodge, I knew this would be the best place for my mum. There is a general warm and calm feeling about the place and little touches like wallpaper in the corridors, makes it feel like a 'home' and not a care centre.
In my opinion, the staff (and not just the carers) are at the heart of this. The level of care my mum has received and the information and contact I get about my mum's welfare and health is beyond my expectations, as none of us, including relatives, knew what to expect.
The staff make me feel part of their small 'community'. They always offer help and support when needed and always give a smile and a sense of calm normality. Thanks.
29 January 2024
My sister is very happy, she is very well looked after and the staff are very kind and caring.
I have no worries about her.
29 January 2024
My husband is a resident and we as a family are so lucky that not only is my husband treated with kindness and wonderful care by all staff we are also well supported. Nothing is too much trouble for the staff - so thank you!
20 January 2024
Mum settling well. She does frequently exercise. She is very happy and grateful for the care that she received from all the staff.
17 January 2024
Staff are brilliant, very friendly ad willing to help. I am in no doubt in leaving my mum in capable hands. Couldn't wish for a better nursing home. Food is great, it's always clean in every area I have been in.
17 January 2024
In 2020, I faced the challenge of finding an appropriate care home for my mother during the COVID lockdown. Despite the inability to visit potential homes in person, I engaged in extensive telephone discussions with managers from various facilities on my list. Ultimately, I chose Derwent Lodge, and
I am delighted to report that the care provided to my mother has been exceptional. The home is very clean, promoting health and safety, with a good variety of meal options and resident entertainment. The staff treats residents with genuine compassion, dignity, and respect. During my weekly visits, I witness laughter and smiles and am personally made to feel like a part of the family. The carers are exceptional, and the nurses are incredibly helpful when I have any questions and provide regular updates on my mother's well-being. Most importantly, my mum is happy there. I wish to extend my gratitude to everyone at Derwent Lodge for the wonderful care they provide to my mother.
31 August 2023
My father was a resident of Derwent Lodge for a little longer than 6 months. He was transferred to Derwent Lodge from a different care home, where he wasn't treated well at all. The care my father received at Derwent Lodge is above excellent. All the staff looked after him so well, I never had a bad
word to say. The carers are amazing, the nurses are so friendly and above helpful, always happy to stop and talk and give an update. If any concerns were raised to them, they would straight away deal with it, without questions asked. The residents are treated with dignity and respect. My father sadly passed away 2 months ago, but I will forever be grateful to everyone, from carers, nurses to management for looking after my father like no one ever did before and for making the last few months of his life as comfortable as they possibly could.
Thank you to everyone at Derwent Lodge from the bottom of my heart, from Mum and myself.