Fern Grove, off Hounslow Road, Feltham TW14 9AY
Derwent Lodge Care Centre in Hounslow provides quality residential and nursing care, in addition to specialist care for those living with dementia.
The home is a modern three-storey building, with plenty of light and bright areas. Located close to shops and facilities, the home strives to offer an environment that is warm and friendly, with residents supported to be as independent as possible.
Each of the 62 rooms are en-suite, with modern décor and up-to-date facilities and amenities throughout, such as flatscreen televisions and in-room WiFi.
A pleasant and secure outdoor space surrounds the home, with pathways for gentle walks and ample seating for enjoyment of the fresh air.
An experienced and multicultural care team work hard to adapt to the varying needs of the residents. Individual interests and hobbies are supported, and an activity programme is extensive and broad to enable this.
Group: The Bondcare Group
Person in charge: Carol Kilkelly (Manager)
Local Authority / Social Services: London Borough of Hounslow Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke
Admission Information: Ages 60+.
Languages Spoken by Staff (other than English): Filipino, Spanish; Castilian, Hindi, Polish, Portuguese
Single Rooms: 62
Rooms with ensuite WC: 62
Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room
Off the A694 between Low Westwood & Hamsterley.
Home is 8 miles from Metro Centre.
Parking is situated a the back entrance of the care home.
Latest Care Quality Commission* Report on Derwent Lodge Care Centre: click here
Derwent Lodge Care Centre has a Review Score of 6.5 (6.541)
The Review Score of 6.5 (maximum of 10) for Derwent Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Derwent Lodge Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Derwent Lodge Care Centre is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.541 Points relating to the number of positive Reviews for Derwent Lodge Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12.4 Target = 0.081 , then divided by 2 = 0.041
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Suzanne M (Wife of Resident) on Wednesday 12 October 2016. Relates to February 2016.
We were really pleased with everything. Staff were brilliant with my husband. He was very happy the 3 weeks he spent there. The staff could not have done any more for him. Really clean environment, lovely seating area in the garden. Rooms were very clean and spacious. The food was good and he felt it was like a second home. When he passed the staff we brilliant with the family.
How likely would you be to recommend Derwent Lodge Care Centre? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Don't Know
Utvasee Shershing, Care home manager at Derwent Lodge Care Centre responded to this review on 18 Nov 2016:
Thank you very much for your review.
I am so pleased that your husband had a happy three weeks here at Derwent Lodge.
It is lovely that you found the environment clean and friendly and that he felt so at home.
We are so glad that your husband and the family felt so well cared for.
Thank you again.
There are currently no awards/recognitions posted yet for Derwent Lodge Care Centre
There are currently no Care Home Idol entrants who have performed at Derwent Lodge Care Centre