Derwent Lodge Care Centre

Fern Grove, off Hounslow Road, Feltham TW14 9AY
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9.4 48 Reviews
  • Derwent Lodge Care Centre, Feltham
Derwent Lodge Care Centre in Hounslow provides quality residential and nursing care, in addition to specialist care for those living with dementia.

The home is a modern three-storey building, with plenty of light and bright areas. Located close to shops and facilities, the home strives to offer an environment that is warm and friendly, with residents supported to be as independent as possible.

Each of the 62 rooms are en-suite, with modern décor and up-to-date facilities and amenities throughout, such as flatscreen televisions and in-room WiFi.

A pleasant and secure outdoor space surrounds the home, with pathways for gentle walks and ample seating for enjoyment of the fresh air.

An experienced and multicultural care team work hard to adapt to the varying needs of the residents. Individual interests and hobbies are supported, and an activity programme is extensive and broad to enable this.
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Care Provided by Derwent Lodge Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500

These prices are only a guideline, please contact Derwent Lodge Care Centre to find out the exact price for your requirements.

Contact Derwent Lodge Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Derwent Lodge Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Vincent Munizea (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • No restrictions.

Parking

  • Parking is situated a the back entrance of the care home.

Derwent Lodge Care Centre Reviews (48)

9.4

Derwent Lodge Care Centre has a Review Score of 9.4 (9.446) out of 10, based on 12 reviews in the last 2 years.
Over all time Derwent Lodge Care Centre has 48 reviews.

Overall Experience
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Date Published
  • 48
  • 9
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Reviewer Connection to Derwent Lodge Care Centre
  • 22
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Total of 48, showing 41-48
Review from N H (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care that has been given to my dad, pleased with all the staff and management.
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Review from P P (Daughter-in-law of Resident) published on 15 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care given to my dad/father in law. I would definitely recommend. Thank you.
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Review from Brian W (Nephew of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been resident at Derwent Lodge for over 4 years and gets on well with the staff. She likes to join in all events that are held, especially "outings" as I cannot take her by car now. I live in Berkshire and can only visit every two weeks. Although my aunt is a small eater, she enjoys her
breakfast every day and the staff and kitchen know her likes and dislikes. If my aunt is feeling under the weather a member of staff telephones me. Many staff have been at Derwent Lodge many years and know her very well and have a good, friendly, professional relationship with her and me. The activity coordinator has introduced new ideas for residents.
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Review from Rosie S (Sister of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Had a really fabulous summer party. Entertainment for the residents and family was brilliant, everyone enjoyed the day- could have done with more carers.
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Review from Paula M (Daughter of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother had been at Derwent Lodge, she had all her needs met and more. The staff were so pleasant they always said Hello and always had a smile on their faces. My mother was very ill but the staff never gave up they always encouraged her to eat and drink even when she refused. They were patient,
calm and caring. I was worried when she had to go into a nursing home but I can honestly say that all my fears went away. The care she got put my mind at rest. Unfortunately mum passed away but I know her last months were peaceful.
Reply from Harry Inglis, RM at Derwent Lodge Care CentreThank you, Paula, for your kind words.
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Review from George M (Son-in-law of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is very difficult finding the right place and you never know until you commit. What makes it the right place is the staff. Derwent Lodge has staff that is beyond fault. They are professional, caring and friendly to residents and their guests. I will recommend them to anyone as they make you feel
that your decisions are the right ones.
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Review from Suzanne H (Daughter of Resident) published on 18 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Derwent Lodge for seven years until her passing a few weeks ago. The care and respect she received was above and beyond anything we could have hoped for, the staff always made all our family feel welcome, we were updated on her care very regularly and my mother was treated almost like
a family member by all the staff. On her passing, we were given comfort and support by everyone for which I cannot thank them enough. I would have no hesitation in recommending this care home to anyone in a position to need their services.
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Review from Suzanne M (Wife of Resident) published on 18 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were really pleased with everything. Staff were brilliant with my husband. He was very happy the 3 weeks he spent there. The staff could not have done any more for him. Really clean environment, lovely seating area in the garden. Rooms were very clean and spacious. The food was good and he felt it
was like a second home. When he passed the staff we brilliant with the family.
Reply from Utvasee Shershing, Care home manager at Derwent Lodge Care CentreThank you very much for your review.
I am so pleased that your husband had a happy three weeks here at Derwent Lodge.
It is lovely that you found the environment clean and friendly and that he felt so at home.
We are so glad that your husband and the family felt so well cared for.
Thank you again.

Kind regards
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Current Review Score: 9.4 (9.446)

Overview of Review Score

The Review Score of 9.4 (9.446) out of 10 for Derwent Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.723 for Derwent Lodge Care Centre is calculated as follows: ( (107 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 141 Ratings = 4.723
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.723 Points relating to the number of positive Reviews for Derwent Lodge Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 12 Positive Reviews ÷ 13 = 0.923
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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