Derwent Lodge Care Centre

Fern Grove, off Hounslow Road, Feltham TW14 9AY
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9.6 41 Reviews
  • Derwent Lodge Care Centre, Feltham
Derwent Lodge Care Centre in Hounslow provides quality residential and nursing care, in addition to specialist care for those living with dementia.

The home is a modern three-storey building, with plenty of light and bright areas. Located close to shops and facilities, the home strives to offer an environment that is warm and friendly, with residents supported to be as independent as possible.

Each of the 62 rooms are en-suite, with modern décor and up-to-date facilities and amenities throughout, such as flatscreen televisions and in-room WiFi.

A pleasant and secure outdoor space surrounds the home, with pathways for gentle walks and ample seating for enjoyment of the fresh air.

An experienced and multicultural care team work hard to adapt to the varying needs of the residents. Individual interests and hobbies are supported, and an activity programme is extensive and broad to enable this.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500

These prices are only a guideline, please contact Derwent Lodge Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Vincent Munizea (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • No restrictions.

Parking

  • Parking is situated a the back entrance of the care home.

Derwent Lodge Care Centre Reviews (41)

9.6

Derwent Lodge Care Centre has a Review Score of 9.6 (9.564) out of 10, based on 11 reviews in the last 2 years.
Over all time Derwent Lodge Care Centre has 41 reviews.

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Total of 41, showing 21-40
Review from Diane M (Daughter of Resident) published on 4 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has just passed away after 2 years at Derwent Lodge and the care and respect that he was given in the 2 years were fantastic.
Initially, he refused to leave his room but with the time and patience of the activities manager, he managed to get him to leave his room. Which contributed greatly to
his mental health and well being. Dad had so much respect for the activities manager and would always talk about him and missed him when he wasn’t on duty. The carers kept me updated with Dad and they always found time to talk when I called. In his final days, the standard of care provided was excellent which was a comfort to the family. Would highly recommend. And from the family a massive thank you!
Reply from Harry Inglis, RM at Derwent Lodge Care Centre

Diane, thank you ever so much for your comments and for pointing out the details. Whilst we expect no less, your complimentary review means a lot to all at Derwent Lodge.

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Review from Rose H (Daughter of Resident) published on 5 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the standard of care that my mother has received. The staff treat her with dignity and respect and are very caring. The room is spacious and there is plenty of space for her belongings. The activities manager is excellent and only too happy to help with her needs, hairdresser
appointments, ensuring she receives her daily papers and that she is aware of all of the activities available to her. He is also very cheerful and she looks forward to seeing him which always puts a smile on her face. The food is very good and plentiful. The nursing staff always update me on her progress. I often have many questions which the staff are only too happy to answer and if my mother requires anything it is actioned straight away. I would recommend this home for your loved ones.
Reply from Harry Inglis, R M at Derwent Lodge Care Centre

Thank you Rose for your review and kind comments. You have been detailed in the "detail" we give to all our residents and we are all appreciative of your feedback.

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Review from Lester W (Son of Resident) published on 27 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad went to Derwent Lodge direct from hospital in November 2019 and sadly passed in July 2021. He was well cared for and I was given frequent updates on his health up until the end.
The staff all appear to be friendly and enthusiastic. A big thank you to the senior activities coordinator, the registered
nurse and the rest of the staff who had the opportunity to know Dad.
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Review from Lorraine M (Daughter of Resident) published on 4 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely mum entered Derwent Lodge in August 2019 after having a stroke. The care and attention received by Mum from all the staff has been outstanding from day one! They took fantastic care of Mum until we sadly lost her in April 2021.
I would highly recommend this facility in every respect.
Special
thanks to the wonderful staff.
Reply from Harry Inglis, RM at Derwent Lodge Care Centre

Lorraine - we really appreciate this feedback. Thank you for your kind words.

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Review from S C (Mother of Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my daughter gets is the best. All the staff are excellent and very caring. She has a good time here. She loves going in the garden on a sunny day.
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Review from Clare M (Daughter of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum went into Derwent Lodge last July 2020. She went straight from Hospital. We did not choose the care home but we were not able to look after her at home anymore as she has extreme Alzheimer’s and requires 24-hour Nursing Care and is bedbound. I have nothing but praise for the staff who work there.
They are so friendly and warm towards me. I am able to visit my Mum in her room and as she is Palliative I have been able to do so for many months. Today she was sitting in her new wheelchair! The first time she has been out of her bed for 9 months! Everyone was happy for her and me to see her like this! I hope that this will make her quality of life better for however long she has left.
Reply from Harry Inglis, RM at Derwent Lodge Care Centre

Thank you for this. The team have tried their utmost and in particular over the last few months

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Review from Ricky F (Son of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home has done its best in difficult times. Things have not always gone right, but they been great in learning lessons. One gentleman, in particular, has been amazing from day one. Mum entered the home with deteriorating Alzheimer’s Dementia, and her condition really improved hugely until lockdown
hit in October. This was largely due to the care and stimulating activities.
Reply from Harry Inglis, RM at Derwent Lodge Care Centre

Thank you for your very kind comments. The staff have done an incredible job throughout, what has been a very trying time.

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Review from Carol S (Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been a resident at Derwent Lodge for 6 years now. I am very happy here and consider Derwent Lodge as my home and all the staff and residents as friends and family. I am well cared for and couldn't be happier.
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Review from S M (Son of Resident) published on 29 January 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Preventative care should be focused on my dad's needs, creme should be applied on his scrotum area regularly as it is exposed to excreta as he is bedbound, due to which it swells. Applying the creme every day will prevent swelling instead of waiting for it to happen.
All the carers are nice and capable
of doing this preventative care so that we don't see the doctors too much.
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Review from Debby (Daughter of Resident) published on 3 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good everyday care, very friendly staff, management are very helpful and accommodating to our needs, been very supportive during the covid times. Arranged garden visits so we could see our mum on a few occasions. Overall a good care home.
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Review from Raye H (Daughter of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and support staff (including receptionist) open, welcoming and polite.
Nurses, carers (both medical and pastoral) pro-acting, encouraging and supportive to both residents and families.
Everyone is treated with dignity and understanding at all times.
Visitors and prospective residents and
families could go un-announced at any time.
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Review from Terry W (Daughter of Resident) published on 23 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, who had dementia was only in Derwent Lodge for seven days before he died. In that short time, he was extremely well cared for. He was kept spotlessly clean and comfortable and treated with the utmost kindness and dignity by all the staff. The staff were kindness itself to my mother and other
family members during his brief stay. The kindness, respect and dignity they showed to us all when my father died was incredible, they have our everlasting gratitude. They made a sad and emotional situation tolerable. We are all very happy that my father went to Derwent Lodge and that they made his last few days so comfortable.
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Review from Lorraine M (Daughter of Resident) published on 30 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum joined Derwent Lodge on 11 October, with my brother and I being apprehensive in moving our lovely Mum into a nursing home due to her stroke. I can only highly praise our experience so far. Mum is happy, settled and the staff are lovely and caring. Food is home-cooked and the home is clean and calm.
Thank you to the team in every capacity.
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Review from N H (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care that has been given to my dad, pleased with all the staff and management.
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Review from P P (Daughter-in-law of Resident) published on 15 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care given to my dad/father in law. I would definitely recommend. Thank you.
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Review from Brian W (Nephew of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been resident at Derwent Lodge for over 4 years and gets on well with the staff. She likes to join in all events that are held, especially "outings" as I cannot take her by car now. I live in Berkshire and can only visit every two weeks. Although my aunt is a small eater, she enjoys her
breakfast every day and the staff and kitchen know her likes and dislikes. If my aunt is feeling under the weather a member of staff telephones me. Many staff have been at Derwent Lodge many years and know her very well and have a good, friendly, professional relationship with her and me. The activity coordinator has introduced new ideas for residents.
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Review from Rosie S (Sister of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Had a really fabulous summer party. Entertainment for the residents and family was brilliant, everyone enjoyed the day- could have done with more carers.
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Review from Paula M (Daughter of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother had been at Derwent Lodge, she had all her needs met and more. The staff were so pleasant they always said Hello and always had a smile on their faces. My mother was very ill but the staff never gave up they always encouraged her to eat and drink even when she refused. They were patient,
calm and caring. I was worried when she had to go into a nursing home but I can honestly say that all my fears went away. The care she got put my mind at rest. Unfortunately mum passed away but I know her last months were peaceful.
Reply from Harry Inglis, RM at Derwent Lodge Care Centre

Thank you, Paula, for your kind words.

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Review from George M (Son-in-law of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is very difficult finding the right place and you never know until you commit. What makes it the right place is the staff. Derwent Lodge has staff that is beyond fault. They are professional, caring and friendly to residents and their guests. I will recommend them to anyone as they make you feel
that your decisions are the right ones.
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Review from Suzanne H (Daughter of Resident) published on 18 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Derwent Lodge for seven years until her passing a few weeks ago. The care and respect she received was above and beyond anything we could have hoped for, the staff always made all our family feel welcome, we were updated on her care very regularly and my mother was treated almost like
a family member by all the staff. On her passing, we were given comfort and support by everyone for which I cannot thank them enough. I would have no hesitation in recommending this care home to anyone in a position to need their services.
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Current Review Score: 9.6 (9.564)

Overview of Review Score

The Review Score of 9.6 (9.564) out of 10 for Derwent Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.718 for Derwent Lodge Care Centre is calculated as follows: ( (99 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 131 Ratings = 4.718
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.846 Points relating to the number of positive Reviews for Derwent Lodge Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 11 Positive Reviews ÷ 13 = 0.846
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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