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- Derwent Lodge Care Centre care home







Derwent Lodge Care Centre in Hounslow provides quality residential and nursing care, in addition to specialist care for those living with dementia.
The home is a modern three-storey building, with plenty of light and bright areas. Located close to shops and facilities, the home strives to offer an environment that is warm and friendly, with residents supported to be as independent as possible.
Each of the 62 rooms are en-suite, with modern...
Care Provided by Derwent Lodge Care Centre
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 65 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Derwent Lodge Care Centre for full pricing details and T&Cs.
Contact Derwent Lodge Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Bondcare Group
- Private Owned
Person in charge
- Vincent Munizea(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
Room Information
- Single Rooms (65)
- Single Rooms with ensuite Wet Room (5)
Visiting
- No restrictions.
Parking
- Parking is situated a the back entrance of the care home.
Derwent Lodge Care Centre Reviews (50)
Derwent Lodge Care Centre has a Review Score of 9.4 (9.448) out of 10, based on 11 reviews in the last 2 years.
Over all time Derwent Lodge Care Centre has 50 reviews.
In 2020, I faced the challenge of finding an appropriate care home for my mother during the COVID lockdown. Despite the inability to visit potential homes in person, I engaged in extensive telephone discussions with managers from various facilities on my list. Ultimately, I chose Derwent Lodge, and I am delighted to report that the care provided to my mother has been exceptional. The home is very clean, promoting health and safety, with a good variety of meal options and resident entertainment. The staff treats residents with genuine compassion, dignity, and respect. During my weekly visits, I witness laughter and smiles and am personally made to feel like a part of the family. The carers are exceptional, and the nurses are incredibly helpful when I have any questions and provide regular updates on my mother's well-being. Most importantly, my mum is happy there. I wish to extend my gratitude to everyone at Derwent Lodge for the wonderful care they provide to my mother.
We are so grateful for the time you have taken to reveiw. It means a lot to the team in that the effort they put in to their dedication is recognised. We are particularly appreciative of your warm and kind words.
Thank you to everyone at Derwent Lodge from the bottom of my heart, from Mum and myself.
Mum went into the care home in January 2021, a very difficult time, when visiting was not allowed. From the start we were kept up to date with Mum's care and kept in touch with her through phone calls and video calls with the Wellbeing Coordinator who throughout has made us feel included and reassured. All the staff are friendly, caring and efficient. Mum is happy being part of the Derwent Lodge family.
Caroline, thank you for taking the time to review and to leave details of your experiences. The team really struggled likewise throughout the pandemic and its feedback like yours that really encourages staff to continue to do their best for their residents. Thank you.
I've come to visit my brother and always find the staff very friendly and welcoming. The home is clean and the food is good. Overall I'm very happy with the home.
Thank you for this feedback. Greatly appreciated. We are proud of the team.
I have always found Derwent Lodge Care Centre to be a very friendly, welcoming home. The food is very good with regular drinks offered. The rooms are cosy am clean. Overall very happy with the care given.
Derwent Lodge has been so caring and friendly - open with all things that are going on with my care. The facilities are of a very good standard, staff and management with all the support that is available. Food very good standard.
Each individual's care needs are met, their well-being considered, and families kept involved and listened to.
Staff have been very helpful in accommodating my mother's needs, especially given that this is a care centre, not a rehab centre. Her only complaint is that hot meals are often cold by the time she is served. I have noticed a very friendly attitude from all staff to residents and visitors. The centre is very clean and tidy.
I have taken note of your feedback on the meals and will share this with the team. We have recently conducted some surveys and dining experience audits and will use these in developing improvements.
Care of residents is foremost but the welfare of families is also considered. I casually remarked that our Golden Wedding Anniversary was imminent. Come the day, her room was decorated, cards from the staff and a cake for us. Totally unexpected and a lovely surprise. The Standard of care, food and cleanliness is very good. Coach has been provided for outings which sadly have been curtailed because of the pandemic.
Thank you Gil for your positive feedback. It's the extra touch of love and care that makes Derwent so special. Congratulations on your Golden wedding anniversary.
Initially, he refused to leave his room but with the time and patience of the activities manager, he managed to get him to leave his room. Which contributed greatly to his mental health and well being. Dad had so much respect for the activities manager and would always talk about him and missed him when he wasn’t on duty. The carers kept me updated with Dad and they always found time to talk when I called. In his final days, the standard of care provided was excellent which was a comfort to the family. Would highly recommend. And from the family a massive thank you!
Diane, thank you ever so much for your comments and for pointing out the details. Whilst we expect no less, your complimentary review means a lot to all at Derwent Lodge.
I am extremely happy with the standard of care that my mother has received. The staff treat her with dignity and respect and are very caring. The room is spacious and there is plenty of space for her belongings. The activities manager is excellent and only too happy to help with her needs, hairdresser appointments, ensuring she receives her daily papers and that she is aware of all of the activities available to her. He is also very cheerful and she looks forward to seeing him which always puts a smile on her face. The food is very good and plentiful. The nursing staff always update me on her progress. I often have many questions which the staff are only too happy to answer and if my mother requires anything it is actioned straight away. I would recommend this home for your loved ones.
Thank you Rose for your review and kind comments. You have been detailed in the "detail" we give to all our residents and we are all appreciative of your feedback.
The staff all appear to be friendly and enthusiastic. A big thank you to the senior activities coordinator, the registered nurse and the rest of the staff who had the opportunity to know Dad.
I would highly recommend this facility in every respect.
Special thanks to the wonderful staff.
Lorraine - we really appreciate this feedback. Thank you for your kind words.
The care my daughter gets is the best. All the staff are excellent and very caring. She has a good time here. She loves going in the garden on a sunny day.
My Mum went into Derwent Lodge last July 2020. She went straight from Hospital. We did not choose the care home but we were not able to look after her at home anymore as she has extreme Alzheimer’s and requires 24-hour Nursing Care and is bedbound. I have nothing but praise for the staff who work there. They are so friendly and warm towards me. I am able to visit my Mum in her room and as she is Palliative I have been able to do so for many months. Today she was sitting in her new wheelchair! The first time she has been out of her bed for 9 months! Everyone was happy for her and me to see her like this! I hope that this will make her quality of life better for however long she has left.
Thank you for this. The team have tried their utmost and in particular over the last few months
The home has done its best in difficult times. Things have not always gone right, but they been great in learning lessons. One gentleman, in particular, has been amazing from day one. Mum entered the home with deteriorating Alzheimer’s Dementia, and her condition really improved hugely until lockdown hit in October. This was largely due to the care and stimulating activities.
Thank you for your very kind comments. The staff have done an incredible job throughout, what has been a very trying time.
I have been a resident at Derwent Lodge for 6 years now. I am very happy here and consider Derwent Lodge as my home and all the staff and residents as friends and family. I am well cared for and couldn't be happier.
All the carers are nice and capable of doing this preventative care so that we don't see the doctors too much.
Good everyday care, very friendly staff, management are very helpful and accommodating to our needs, been very supportive during the covid times. Arranged garden visits so we could see our mum on a few occasions. Overall a good care home.
Nurses, carers (both medical and pastoral) pro-acting, encouraging and supportive to both residents and families.
Everyone is treated with dignity and understanding at all times.
Visitors and prospective residents and families could go un-announced at any time.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 August 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Derwent Lodge Care Centre.
There are no upcoming events for Derwent Lodge Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Derwent Lodge Care Centre.
Accreditations
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Meet the Team (0)
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