Submit a Review for Swan House
Pooles Lane, Short Heath, Willenhall, WV12 5HJ
View full details of Swan HouseLatest Reviews for Swan House
27 January 2026
Such an amazing and friendly place. Nothing is too much trouble and everyone is so welcoming to both mom and the family. Excellent care and always a lovely atmosphere! Definitely recommended. Thank you
23 December 2025
Thank you Shirley for looking after Mary for us, on entering the care home it is spotless and all your staff are a credit to you, Mary wasn't with you long but for two weeks she was loved and looked after by all staff it was a pleasure to visit her, if it had been up to her family she would have
stayed there we knew she was safe and looked after, we hope you all have a great Christmas and a Happy New Year Thank You All xxx
18 December 2025
My Mum has been @ Swan House for 3 weeks now and is thoroughly enjoying the excellent care from all the team there. She feels far more safe in this environment and I can see she is far happier. Many thanks to all.
26 November 2025
The care my mom had at Swan House was truly superb. The manager was so kind and supportive. The staff were all so pleasant, and the atmosphere was always calm and happy. They all helped to make mom's last 3 weeks as comfortable, safe, and calm as they could be.
They showed compassion towards Mom
and the family.
26 November 2025
From when you walk through the door at Swan House, you feel a blanket of warmth wrap around you, and you know that the care, support and dedication will be there. From the manager to all the staff, they were so kind and professional with my mum and also the family. Swan House is a happy place, well
led, and the staff all work as a team, keeping mum safe, cared for, and having dignity was their and ours priority. Thank you.
25 November 2025
Dad had been a resident of Swan House for over a year, and I can honestly say from day one up until the day he passed, every single member of staff without exception were wonderful. Not just with Dad but with his family too. Everyone treated him with love and respect and we couldn't have asked for
more.
06 November 2025
I really enjoyed my stay, the staff are great and the food was great. Thank you all for making me so welcome, making me laugh and being so kind. It's made the hard time I've had much better, you have helped so much. Love you all, Debbie
29 September 2025
Lovely care home, very spacious rooms with en-suite. Staff are lovely, well trained and very helpful. Some go above and beyond and it is really appreciated. The home is always clean/tidy and staff are always approachable and available if and when needed. The place feels secure, safe and
warm/welcoming.
21 May 2025
Absolutely first class treatment for my Mother, all the staff are really wonderful, I can't praise them highly enough . Lovely cheerful environment, would definitely recommend Swan House. I am so happy that my Mother is in the safe hands of these beautiful people
13 January 2025
Swan House is a very caring and comfortable home. I have never been to a care home before and I was very impressed how all the staff were very caring towards the residents. Nothing is to much trouble for any of the staff.
I can say that I feel more easy knowing my sister is in Swan House.
09 January 2025
We are extremely happy with the care that my Brother is receiving from the wonderful staff at Swan House.
20 November 2024
My father-in-law has moved into Swan House from living in his own home. He was reluctant, to say the least, but has settled unbelievably well. The staff engage with him and explain everything to him. He is encouraged to be independent but also make his own choices. Swan House is full of excellent
staff who always make time for the residents and family. It is extremely well-run and resident-focused.
12 November 2024
Lovely home, the staff are very caring, home is very clean with a lovely friendly atmosphere.
05 November 2024
I cannot put into words how wonderful this care home is. I hated to have to place our very much loved mom into a home. She has vascular dementia and we would no longer cope or give her the care she needs. I shouldn't have worried. Mom is so happy and so well cared for on all levels. Every member of
staff including management is fabulous. I can now sleep at night knowing how well my mom is cared for. They are simply amazing!
01 October 2024
My dad has resided at Swan House for nearly a year now. During all this home I cannot speak highly enough for the care my dad has received. The staff are exemplary, they have cared for my dad with respect and love, treating him as one of the family. Throughout this time they have kept me informed
about all aspects of Dad's health and wellbeing. For anyone who is thinking of having a loved one stay at Swan House, I would highly recommend this lovely home.
10 September 2024
My aunt was a resident of Swan House for nearly 12 months. She moved in at the age of 96 (having previously lived independently in her own house for nearly 70 years) Sadly she passed away in recent weeks but staff gave our family amazing support during that time. During her time there my aunt was
well looked after and supported by a hardworking and caring staff team who are always ready to listen to the residents and their relatives. The home is light and airy and has a welcoming atmosphere, from management and right through the staff team. As a family, thank you for the dedication and commitment shown.
02 September 2024
Staff appeared kind and caring, treating residents with dignity and respect. The facilities were clean and tidy. Meals were plentiful and looked appetising. Always lots of activities for residents to enjoy. Management and staff team approachable.
29 April 2024
Our family is very happy with all the staff and management that provide care not only to our mother by as we have observed care also given to other residents. Our mother is always in good appearance when we visit, and all staff are friendly and approachable at all times. Overall, we think Swan House
is a fantastic home and would recommend it to anyone.
03 April 2024
Since the new manager came in in February the home is going in an upwards direction. The whole atmosphere in the home has changed for the better it's a warm and welcoming experience. The staff are fabulous they give the residents the care and dignity they deserve always with a smile on their faces.
I highly recommend anyone looking for a care home in Willenhall to consider Swan House it is such a difficult decision for a family to make you won't be disappointed.
18 March 2024
Really good support for my nan going through the end of life. Treat the residents with dignity whatever the case and the staff seem absolutely lovely and the facilities are good and quite spacious for Nan to rest. A big thank you to all the staff for supporting my nan for the last few years.
Latest Reviews for Swan House
27 January 2026
Such an amazing and friendly place. Nothing is too much trouble and everyone is so welcoming to both mom and the family. Excellent care and always a lovely atmosphere! Definitely recommended. Thank you
23 December 2025
Thank you Shirley for looking after Mary for us, on entering the care home it is spotless and all your staff are a credit to you, Mary wasn't with you long but for two weeks she was loved and looked after by all staff it was a pleasure to visit her, if it had been up to her family she would have
stayed there we knew she was safe and looked after, we hope you all have a great Christmas and a Happy New Year Thank You All xxx
18 December 2025
My Mum has been @ Swan House for 3 weeks now and is thoroughly enjoying the excellent care from all the team there. She feels far more safe in this environment and I can see she is far happier. Many thanks to all.
26 November 2025
The care my mom had at Swan House was truly superb. The manager was so kind and supportive. The staff were all so pleasant, and the atmosphere was always calm and happy. They all helped to make mom's last 3 weeks as comfortable, safe, and calm as they could be.
They showed compassion towards Mom
and the family.
26 November 2025
From when you walk through the door at Swan House, you feel a blanket of warmth wrap around you, and you know that the care, support and dedication will be there. From the manager to all the staff, they were so kind and professional with my mum and also the family. Swan House is a happy place, well
led, and the staff all work as a team, keeping mum safe, cared for, and having dignity was their and ours priority. Thank you.
25 November 2025
Dad had been a resident of Swan House for over a year, and I can honestly say from day one up until the day he passed, every single member of staff without exception were wonderful. Not just with Dad but with his family too. Everyone treated him with love and respect and we couldn't have asked for
more.
06 November 2025
I really enjoyed my stay, the staff are great and the food was great. Thank you all for making me so welcome, making me laugh and being so kind. It's made the hard time I've had much better, you have helped so much. Love you all, Debbie
29 September 2025
Lovely care home, very spacious rooms with en-suite. Staff are lovely, well trained and very helpful. Some go above and beyond and it is really appreciated. The home is always clean/tidy and staff are always approachable and available if and when needed. The place feels secure, safe and
warm/welcoming.
21 May 2025
Absolutely first class treatment for my Mother, all the staff are really wonderful, I can't praise them highly enough . Lovely cheerful environment, would definitely recommend Swan House. I am so happy that my Mother is in the safe hands of these beautiful people
13 January 2025
Swan House is a very caring and comfortable home. I have never been to a care home before and I was very impressed how all the staff were very caring towards the residents. Nothing is to much trouble for any of the staff.
I can say that I feel more easy knowing my sister is in Swan House.
09 January 2025
We are extremely happy with the care that my Brother is receiving from the wonderful staff at Swan House.
20 November 2024
My father-in-law has moved into Swan House from living in his own home. He was reluctant, to say the least, but has settled unbelievably well. The staff engage with him and explain everything to him. He is encouraged to be independent but also make his own choices. Swan House is full of excellent
staff who always make time for the residents and family. It is extremely well-run and resident-focused.
12 November 2024
Lovely home, the staff are very caring, home is very clean with a lovely friendly atmosphere.
05 November 2024
I cannot put into words how wonderful this care home is. I hated to have to place our very much loved mom into a home. She has vascular dementia and we would no longer cope or give her the care she needs. I shouldn't have worried. Mom is so happy and so well cared for on all levels. Every member of
staff including management is fabulous. I can now sleep at night knowing how well my mom is cared for. They are simply amazing!
01 October 2024
My dad has resided at Swan House for nearly a year now. During all this home I cannot speak highly enough for the care my dad has received. The staff are exemplary, they have cared for my dad with respect and love, treating him as one of the family. Throughout this time they have kept me informed
about all aspects of Dad's health and wellbeing. For anyone who is thinking of having a loved one stay at Swan House, I would highly recommend this lovely home.
10 September 2024
My aunt was a resident of Swan House for nearly 12 months. She moved in at the age of 96 (having previously lived independently in her own house for nearly 70 years) Sadly she passed away in recent weeks but staff gave our family amazing support during that time. During her time there my aunt was
well looked after and supported by a hardworking and caring staff team who are always ready to listen to the residents and their relatives. The home is light and airy and has a welcoming atmosphere, from management and right through the staff team. As a family, thank you for the dedication and commitment shown.
02 September 2024
Staff appeared kind and caring, treating residents with dignity and respect. The facilities were clean and tidy. Meals were plentiful and looked appetising. Always lots of activities for residents to enjoy. Management and staff team approachable.
29 April 2024
Our family is very happy with all the staff and management that provide care not only to our mother by as we have observed care also given to other residents. Our mother is always in good appearance when we visit, and all staff are friendly and approachable at all times. Overall, we think Swan House
is a fantastic home and would recommend it to anyone.
03 April 2024
Since the new manager came in in February the home is going in an upwards direction. The whole atmosphere in the home has changed for the better it's a warm and welcoming experience. The staff are fabulous they give the residents the care and dignity they deserve always with a smile on their faces.
I highly recommend anyone looking for a care home in Willenhall to consider Swan House it is such a difficult decision for a family to make you won't be disappointed.
18 March 2024
Really good support for my nan going through the end of life. Treat the residents with dignity whatever the case and the staff seem absolutely lovely and the facilities are good and quite spacious for Nan to rest. A big thank you to all the staff for supporting my nan for the last few years.