Swan House is a purpose-built care home in Willenhall, West Midlands, offering residential care, dementia care, respite care and rehabilitation care.
Fully refurbished in 2024, Swan House is a bright, modern home where the focus is firmly on everyday life. With 61 spacious single rooms, 16 en-suite wet rooms, beautiful gardens and a residents' kitchenette, the home is designed to feel comfortable, calm and genuinely homely. The home is also conveniently...
Swan House is a purpose-built care home in Willenhall, West Midlands, offering residential care, dementia care, respite care and rehabilitation care.
Fully refurbished in 2024, Swan House is a bright, modern home where the focus is firmly on everyday life. With 61 spacious single rooms, 16 en-suite wet rooms, beautiful gardens and a residents' kitchenette, the home is designed to feel comfortable, calm and genuinely homely. The home is also conveniently located close to local shops and amenities in Short Heath, Willenhall.
Swan House is a warm, welcoming community where families are encouraged to stay closely involved in residents' daily lives, with open visiting and a real sense of inclusion. The team takes real pride in the little things: freshly prepared meals, a varied activities programme and the kind of genuine attention that makes residents feel safe and settled, whether joining for a short stay or making Swan House a long-term home.
Specialist dementia care is delivered with patience, consistency and compassion, in an environment designed to support residents living with all stages of the condition. For those joining on a respite basis, every short-term stay is managed to feel as settled and familiar as possible, giving family carers the reassurance they need to rest.
The deputy home manager has 17 years of experience in the care sector and joined Swan House in April 2024. She is passionate about maintaining a warm, family atmosphere where every resident feels genuinely valued and cared for.
Swan House is located at Pooles Lane, Short Heath, Willenhall, WV12 5HJ.
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Care Provided by Swan House
Primary Care Categories
Older Person Care
Dementia
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Younger Adults
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 61 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Bariatric Care/Obesity
Convalescent Care
Facilities
Own Furniture if required
Close to Local shops
Near Public Transport
Lift
Wheelchair Access
Gardens
Residents Kitchenette
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
From £1,195
From £1,295
Residential Dementia Care
From £1,295
From £1,395
Nursing Care
From £1,395
From £1,495
Nursing Dementia Care
From £1,495
From £1,595
Contact Swan House to confirm what's included and get a personalised quote:
Our advertised costs are a guide only and depend on the outcome of a full pre-admission assessment. Nursing fees quoted will require Funded Nursing Care to be added additionally. For an exact price tailored to your needs, please contact Swan House.
The price(s) shown are provided by the care home. Contact Swan House for full pricing details and T&Cs.
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Support you may be entitled to
If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Review from Kim T (Daughter of Resident) published on 10 June 2026 Submitted via Postal Card•
Overall Experience
The staff are all very friendly and helpful, and they are caring. We are very pleased with Swan House they are looking after mom.
The staff are all very friendly and helpful, and they are caring. We are very pleased with Swan House they are looking after mom.
↩Reply from Rachael Tandy, Home Manager at Swan House
Thank you for sharing such a lovely review. It means so much to know you feel your mum is warmly cared for in our home.
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Review from Christine P (Daughter of Resident) published on 3 June 2026 Submitted via Postal Card•
Overall Experience
The staff here are excellent, very caring and pleasant. We are pleased with the way they look after our mum, they treat her with respect and love, cannot fault them at all. Everywhere is kept very clean and the rooms are very bright and really lovely. The communal room are lovely.
The staff here are excellent, very caring and pleasant. We are pleased with the way they look after our mum, they treat her with respect and love, cannot fault them at all. Everywhere is kept very clean and the rooms are very bright and really lovely. The communal room are lovely.
↩Reply from Rachael Tandy, Home Manager at Swan House
Thank you for your kind words. It is a pleasure looking after your mum.
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Review from E B (Daughter of Resident) published on 27 January 2026 Submitted via Website•
Overall Experience
Such an amazing and friendly place. Nothing is too much trouble and everyone is so welcoming to both mom and the family. Excellent care and always a lovely atmosphere! Definitely recommended. Thank you
Such an amazing and friendly place. Nothing is too much trouble and everyone is so welcoming to both mom and the family. Excellent care and always a lovely atmosphere! Definitely recommended. Thank you
↩Reply from Shirley Gibbs, Home Manager at Swan House
Thank you for your lovely words. It is a pleasure having your mom.
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Review from Kath B (Daughter-in-law of Resident) published on 23 December 2025 Submitted via Website•
Overall Experience
Thank you Shirley for looking after Mary for us, on entering the care home it is spotless and all your staff are a credit to you, Mary wasn't with you long but for two weeks she was loved and looked after by all staff it was a pleasure to visit her, if it had been up to her family she would have...
Thank you Shirley for looking after Mary for us, on entering the care home it is spotless and all your staff are a credit to you, Mary wasn't with you long but for two weeks she was loved and looked after by all staff it was a pleasure to visit her, if it had been up to her family she would have stayed there we knew she was safe and looked after, we hope you all have a great Christmas and a Happy New Year Thank You All xxx
↩Reply from Shirley Gibbs, Home Manager at Swan House
Thank you for your warm words. It was an absolute pleasure looking after her. Our doors are always open for her x x
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Review from Stephen B (Son of Resident) published on 18 December 2025 Submitted via Website•
Overall Experience
My Mum has been @ Swan House for 3 weeks now and is thoroughly enjoying the excellent care from all the team there. She feels far more safe in this environment and I can see she is far happier. Many thanks to all.
My Mum has been @ Swan House for 3 weeks now and is thoroughly enjoying the excellent care from all the team there. She feels far more safe in this environment and I can see she is far happier. Many thanks to all.
↩Reply from Shirley Gibbs, Home Manager at Swan House
Thank you for your lovely kind words, we are so pleased that you are happy with our care and our amazing staff. We love looking after your Mother.
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Review from Keith G (Son of Resident) published on 26 November 2025 Submitted via Postal Card•
Overall Experience
The care my mom had at Swan House was truly superb. The manager was so kind and supportive. The staff were all so pleasant, and the atmosphere was always calm and happy. They all helped to make mom's last 3 weeks as comfortable, safe, and calm as they could be.
They showed compassion towards Mom...
The care my mom had at Swan House was truly superb. The manager was so kind and supportive. The staff were all so pleasant, and the atmosphere was always calm and happy. They all helped to make mom's last 3 weeks as comfortable, safe, and calm as they could be.
They showed compassion towards Mom and the family.
↩Reply from Shirley Gibbs, Home Manager at Swan House
Thank you for your review, we appreciate your kind words and support.
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Review from Carole S (Daughter of Resident) published on 26 November 2025 Submitted via Postal Card•
Overall Experience
From when you walk through the door at Swan House, you feel a blanket of warmth wrap around you, and you know that the care, support and dedication will be there. From the manager to all the staff, they were so kind and professional with my mum and also the family. Swan House is a happy place, well...
From when you walk through the door at Swan House, you feel a blanket of warmth wrap around you, and you know that the care, support and dedication will be there. From the manager to all the staff, they were so kind and professional with my mum and also the family. Swan House is a happy place, well led, and the staff all work as a team, keeping mum safe, cared for, and having dignity was their and ours priority. Thank you.
↩Reply from Shirley Gibbs, Home Manager at Swan House
Thank you for your kind words. It was a pleasure looking after your mum.
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Review from C D (Son of Resident) published on 25 November 2025 Submitted via Website•
Overall Experience
Dad had been a resident of Swan House for over a year, and I can honestly say from day one up until the day he passed, every single member of staff without exception were wonderful. Not just with Dad but with his family too. Everyone treated him with love and respect and we couldn't have asked...
Dad had been a resident of Swan House for over a year, and I can honestly say from day one up until the day he passed, every single member of staff without exception were wonderful. Not just with Dad but with his family too. Everyone treated him with love and respect and we couldn't have asked for more.
↩Reply from Shirley Gibbs, Home Manager at Swan House
Thank you C for your kind words. It was a pleasure looking after your dad.
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Review from Debbie J (Resident / Service User) published on 6 November 2025 Submitted via Postal Card•
Overall Experience
I really enjoyed my stay, the staff are great and the food was great. Thank you all for making me so welcome, making me laugh and being so kind. It's made the hard time I've had much better, you have helped so much. Love you all, Debbie
I really enjoyed my stay, the staff are great and the food was great. Thank you all for making me so welcome, making me laugh and being so kind. It's made the hard time I've had much better, you have helped so much. Love you all, Debbie
↩Reply from Shirley Gibbs, Home Manager at Swan House
Ah Deb it was an absolute pleasure having you stay with us & watching your journey, we miss you remember to come back & visit.
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Review from E M (Granddaughter of Resident) published on 29 September 2025 Submitted via Website•
Overall Experience
Lovely care home, very spacious rooms with en-suite. Staff are lovely, well trained and very helpful. Some go above and beyond and it is really appreciated. The home is always clean/tidy and staff are always approachable and available if and when needed. The place feels secure, safe and...
Lovely care home, very spacious rooms with en-suite. Staff are lovely, well trained and very helpful. Some go above and beyond and it is really appreciated. The home is always clean/tidy and staff are always approachable and available if and when needed. The place feels secure, safe and warm/welcoming.
↩Reply from Shirley Gibbs, Home Manager at Swan House
Thank you so much for your kind words we are super proud of the care we deliver here & our lovely team.
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Review from S M (Son of Resident) published on 21 May 2025 Submitted via Website•
Overall Experience
Absolutely first class treatment for my Mother, all the staff are really wonderful, I can't praise them highly enough . Lovely cheerful environment, would definitely recommend Swan House. I am so happy that my Mother is in the safe hands of these beautiful people
Absolutely first class treatment for my Mother, all the staff are really wonderful, I can't praise them highly enough . Lovely cheerful environment, would definitely recommend Swan House. I am so happy that my Mother is in the safe hands of these beautiful people
↩Reply from Swan House Home Manager, Home Manager at Swan House
Thank you so much for your lovely words it means a lot. It is a pleasure to care for your Mum. Care is a vocation & believe that this is reflected in the care we provide.
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Review from D B (Sister of Resident) published on 13 January 2025 Submitted via Postal Card•
Overall Experience
Swan House is a very caring and comfortable home. I have never been to a care home before and I was very impressed how all the staff were very caring towards the residents. Nothing is to much trouble for any of the staff.
I can say that I feel more easy knowing my sister is in Swan House.
Swan House is a very caring and comfortable home. I have never been to a care home before and I was very impressed how all the staff were very caring towards the residents. Nothing is to much trouble for any of the staff.
I can say that I feel more easy knowing my sister is in Swan House.
↩Reply from Swan House Home Manager, Home Manager at Swan House
Thank you for your lovely comments. It is a pleasure to have your sister with us and you are always welcome as we now consider you a part of our Swan Family. I will pass on your kind words to the rest of the team.
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Review from J A (Sister of Resident) published on 9 January 2025 Submitted via Postal Card•
Overall Experience
We are extremely happy with the care that my Brother is receiving from the wonderful staff at Swan House.
We are extremely happy with the care that my Brother is receiving from the wonderful staff at Swan House.
↩Reply from Swan House Home Manager, Home Manager at Swan House
Thank you for your kind words. It's an absolute pleasure having your brother stay with us, he always brings a smile and is a true gentleman. I will pass on your comments to the team.
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Review from E D (Daughter-in-law of Resident) published on 20 November 2024 Submitted via Postal Card•
Overall Experience
My father-in-law has moved into Swan House from living in his own home. He was reluctant, to say the least, but has settled unbelievably well. The staff engage with him and explain everything to him. He is encouraged to be independent but also make his own choices. Swan House is full of excellent...
My father-in-law has moved into Swan House from living in his own home. He was reluctant, to say the least, but has settled unbelievably well. The staff engage with him and explain everything to him. He is encouraged to be independent but also make his own choices. Swan House is full of excellent staff who always make time for the residents and family. It is extremely well-run and resident-focused.
↩Reply from Swan House Home Manager, Home Manager at Swan House
Thank you for your comments. The staff always encourage our residents to be as independent as they can but are always ready to support them when required. It is important to us to make any new resident feel welcome and strive to create a homely atmosphere. We're glad that you feel happy with the care provided.
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Review from Charles S (Husband of Resident) published on 12 November 2024 Submitted via Postal Card•
Overall Experience
Lovely home, the staff are very caring, home is very clean with a lovely friendly atmosphere.
Lovely home, the staff are very caring, home is very clean with a lovely friendly atmosphere.
↩Reply from Swan House Home Manager, Home Manager at Swan House
Thank you for your kind words. I will pass on your comments to our team. We're so glad that you're happy with the care we provide and pleased that you feel welcomed as a family.
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Review from Dawn H (Daughter of Resident) published on 5 November 2024 Submitted via Postal Card•
Overall Experience
I cannot put into words how wonderful this care home is. I hated to have to place our very much loved mom into a home. She has vascular dementia and we would no longer cope or give her the care she needs. I shouldn't have worried. Mom is so happy and so well cared for on all levels. Every member of...
I cannot put into words how wonderful this care home is. I hated to have to place our very much loved mom into a home. She has vascular dementia and we would no longer cope or give her the care she needs. I shouldn't have worried. Mom is so happy and so well cared for on all levels. Every member of staff including management is fabulous. I can now sleep at night knowing how well my mom is cared for. They are simply amazing!
↩Reply from Swan House Home Manager, Home Manager at Swan House
What wonderful words, we are so very lucky to have such lovely Residents and Relatives here at Swan House. Your Mum brings a huge smile to everyone who comes into contact with her, our team all feel very privileged to be in the caring profession especially here at Swan House.
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Review from L S (Daughter of Resident) published on 1 October 2024 Submitted via Postal Card•
Overall Experience
My dad has resided at Swan House for nearly a year now. During all this home I cannot speak highly enough for the care my dad has received. The staff are exemplary, they have cared for my dad with respect and love, treating him as one of the family. Throughout this time they have kept me informed...
My dad has resided at Swan House for nearly a year now. During all this home I cannot speak highly enough for the care my dad has received. The staff are exemplary, they have cared for my dad with respect and love, treating him as one of the family. Throughout this time they have kept me informed about all aspects of Dad's health and wellbeing. For anyone who is thinking of having a loved one stay at Swan House, I would highly recommend this lovely home.
↩Reply from Shirley Gibbs, Registered Manager at Swan House
Thank you for your kind words. It's an absolute pleasure to have your dad reside here with us. We always have an open-door policy and it's good to know that you are happy with our service. Family members are always welcome here at Swan House.
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Review from Lesley N (Niece of Resident) published on 10 September 2024 Submitted via Postal Card•
Overall Experience
My aunt was a resident of Swan House for nearly 12 months. She moved in at the age of 96 (having previously lived independently in her own house for nearly 70 years) Sadly she passed away in recent weeks but staff gave our family amazing support during that time. During her time there my aunt was...
My aunt was a resident of Swan House for nearly 12 months. She moved in at the age of 96 (having previously lived independently in her own house for nearly 70 years) Sadly she passed away in recent weeks but staff gave our family amazing support during that time. During her time there my aunt was well looked after and supported by a hardworking and caring staff team who are always ready to listen to the residents and their relatives. The home is light and airy and has a welcoming atmosphere, from management and right through the staff team. As a family, thank you for the dedication and commitment shown.
↩Reply from Swan House Home Manager, Home Manager at Swan House
Thank you for your kind words. Your Aunt was a much-loved resident here at Swan House. We not only miss her but miss you as a family. You were all extremely supportive and you are always very welcome to visit for a cuppa and a chat.
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Review from J H (Niece of Resident) published on 2 September 2024 Submitted via Postal Card•
Overall Experience
Staff appeared kind and caring, treating residents with dignity and respect. The facilities were clean and tidy. Meals were plentiful and looked appetising. Always lots of activities for residents to enjoy. Management and staff team approachable.
Staff appeared kind and caring, treating residents with dignity and respect. The facilities were clean and tidy. Meals were plentiful and looked appetising. Always lots of activities for residents to enjoy. Management and staff team approachable.
↩Reply from Shirley Gibbs, Home Manager at Swan House
Thank you for your lovely feedback, it is very much appreciated and it is a pleasure to care for your Uncle. He has such a good sense of humour and always puts a smile on our faces.
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Review from Kevin D (Son of Resident) published on 29 April 2024 Submitted via Postal Card•
Overall Experience
Our family is very happy with all the staff and management that provide care not only to our mother by as we have observed care also given to other residents. Our mother is always in good appearance when we visit, and all staff are friendly and approachable at all times. Overall, we think Swan...
Our family is very happy with all the staff and management that provide care not only to our mother by as we have observed care also given to other residents. Our mother is always in good appearance when we visit, and all staff are friendly and approachable at all times. Overall, we think Swan House is a fantastic home and would recommend it to anyone.
↩Reply from Swan House Home Manager, Home Manager at Swan House
Thank you for your lovely feedback. Your mum never fails to put a smile on our faces and it is an honour to care for her. Our aim here is to create a family environment which includes relatives. Our open-door policy, active listening and two-way communication are extremely important for all parties, so we can enhance the care for your loved ones. Thank you again for your positive words.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 May 2024
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
There are no accreditations posted yet for Swan House.
Meet the Team (6)
Shirley GibbsJob Title Registered Manager.Joined 2024
I joined the team here at Swan House on 5th February 2024.
I have been working in the Caring Profession for 45 years, starting out as a Care...
I joined the team here at Swan House on 5th February 2024.
I have been working in the Caring Profession for 45 years, starting out as a Care Assistant and senior Carer and then qualifying as a Registered Nurse.
I chose to return to my first love of working in Care Homes and became a Deputy Manager, Home Manager and Regional Support Manager.
I have a passion for person-centred care and best practice.
I have 3 grown-up Children who I am extremely proud of and 4 gorgeous Granddaughters.
My hobbies are music, walking and family.
Leanne FletcherJob Title Deputy ManagerJoined 2024
I joined the team at Swan House on 26th April 2024.
I have been working in Care since leaving school 17 years ago.
My experience being previous...
I joined the team at Swan House on 26th April 2024.
I have been working in Care since leaving school 17 years ago.
My experience being previous Deputy Manager roles for large Care providers.
I have a passion for getting things right and maintaining a family atmosphere.
I have 3 fur babies and 2 gorgeous Nephews I love to spend time with. On the days that I am not working I enjoy listening to music and visiting my family.
Julie KeayJob Title Business Administrator.Joined 2024
I started my journey at Swan House in June 2024.
My experience is in office management for 12 years.
I am married with 3 grown-up children, 3...
I started my journey at Swan House in June 2024.
My experience is in office management for 12 years.
I am married with 3 grown-up children, 3 Grandchildren and 1 on the way.
I have been involved in Charity fundraisers for approximately 30 years enjoying every moment of this.
I enjoy reading, crosswords, Candy Crush, meals out and time with the family.
Michelle PoynerJob Title Clinical LeadJoined 2024
I have been appointed as Clinical Lead for Swan House starting 11th November 2024.
My healthcare experience over 2 decades has given me the...
I have been appointed as Clinical Lead for Swan House starting 11th November 2024.
My healthcare experience over 2 decades has given me the resources to put passion into my work.
Providing dignity and respect in a way that is person-centred to our Residents.
I am a Mother of 5 and have a British Bull Dog. I am also a uniformed Scout Leader.
Ian PritchardJob Title Chef ManagerJoined 2023
I have worked at Swan House for 19 months now.
I worked previously 6 years as Head Chef, and 15 years working as a Carer and Deputy Manager.
I love creating new dishes and take pride in my
I am also an avid Star Wars nerd.
Yolly TubisJob Title Activity Lead.Joined 2019
I have been employed at Swan House since December 2019 as activity lead.
I enjoy my role and it still has the same feeling of excitement as when I...
I have been employed at Swan House since December 2019 as activity lead.
I enjoy my role and it still has the same feeling of excitement as when I first started until now.
I take pride in my work.
I love bringing to our Resident's faces and enjoy every aspect of my job as I can be anybody.
I am married and been in the UK for 24 years moving from the Philippines.
Frequently Asked Questions about Swan House
What types of Care is Swan House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Swan House have?
There are 61 Single Rooms.
What are the Facilities & Services at Swan House?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Swan House to the centre of Willenhall?
1.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Swan House to verify any information. View our terms and conditions. Swan House has an Enhanced Service -what an Enhanced Service includes.
