Swan House, Willenhall, West Midlands
Swan House, Willenhall, West Midlands
Swan House, Willenhall, West Midlands

Swan House is a Willenhall care home from the widely respected portfolio of Larchwood Homes, known for their high standards of professionalism.

While being an efficient care service, Swan House is well-located to allow residents to pursue an independent lifestyle, with good access to nearby amenities and transport routes.

A homely and versatile atmosphere is enjoyed within the facility, with an extensive list of activities and events to take advantage of on a daily basis.

Group: Larchwood Care

Person in charge: Julie Hinton (Home Manager)

Local Authority / Social Services: Walsall Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Swan House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 13 Nov 2017

Residential/EMI Residential/Nursing

Reviews

9.8 Swan House has a Review Score of 9.8 (9.803)

The Review Score of 9.8 (maximum of 10) for Swan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Swan House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.803 for Swan House is calculated as follows: ( (250 Excellents x 5) + (59 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 310 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Swan House is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 11 Reviews ÷ 9 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Swan House?

  • Extremely LIKELY
    26
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Swan House

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    5
  • Grandson of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • more

Happy with the way my brother-in-law is looked after. Very friendly and caring to everyone.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I visit my uncle quite regularly and I'm very pleased with the whole nursing home - the staff are great and I couldn't ask for any more of them. The care I see to the residents is excellent and I thank them so much.

100% well done Swan House.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Julie Hinton, Home Manager at Swan House responded to this review on 28 Jul 2017:

Thank you for your review.

Very good, my mother is treated very well and has settled down. Very high standards and I know she is safe and well looked after. Any issues are dealt with. I would recommend it to anyone. The staff treated her like their own family.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Julie Hinton, Home Manager at Swan House responded to this review on 26 Jul 2017:

Thank you for your review, Cheryl.

Very good.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Julie Hinton, Home Manager at Swan House responded to this review on 18 Jul 2017:

Thank you for your kind comments Barry.

I am very pleased with the care my father is receiving. Staff are caring, professional and kind. Food is always to a good standard and plentiful. My father is well cared for.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Julie Hinton, Home Manager at Swan House responded to this review on 18 Jul 2017:

Thank you for your kind review.

The manager and staff provide wonderful service - if it was not for them our Mom would not be with us today. They are so obliging and nothing is too much trouble.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Hinton, Home Manager at Swan House responded to this review on 12 Jul 2017:

Thank you for you kind words and for taking the time to write this review.

In the two months that my father has been in Swan House we have been delighted with the care he has received. It has been a great reassurance to the family to know that he is being so well looked after.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Julie Hinton, Home Manager at Swan House responded to this review on 12 Jul 2017:

The team and I would like to thank you for your kind review.

Staff and management of Swan House.
I would like to thank you all for the excellent level of care and attention in all areas that you provided for my mother whilst in your care for the last year of her life.
When we decided to move my mother because she was clearly not being looked after elsewhere, we wanted to be sure we chose the right home and so we were extra vigilant in our search.
A true measure of quality care is what you see in the faces and body language of the residents and staff is a much better indicator of performance, attention and care.
We contacted the social services and medical agencies to apply for the funding and care package. Once again, the help and support from Swan House was excellent.
We were amazed at the short space of time it took for mother to settle in.
My mother’s dignity was always respected by the staff who were always very patient and prompt to attend to her needs.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Julie Hinton, Home Manager at Swan House responded to this review on 12 Jul 2017:

Thank you for your kind review.

Well organised. Staff are very friendly and helpful. Very caring to everyone. Staff also relate very well with the patients and visitors.
Standard of cleanliness is very good. Rooms are well furnished and patients are allowed to have many personal items in their rooms so that they feel very homely.
Very good parking facilities.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Hinton, Home Manager at Swan House responded to this review on 07 Jun 2017:

Thank you for your kind review.
Julie Hinton.
Home manager.

My grandfather was always treated with respect and dignity. You made the last two years of his life as happy and safe as possible. Thank you for the care you have given him. I would recommend this care home.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Hinton, Home Manager at Swan House responded to this review on 02 Jun 2017:

Th0 you, Matthew for such a lovely review, we are glad we made your Grandfather's last years with us happy ones.

Absolutely marvellous place. I had heard awful things about care homes - but not this one!
My mom is treated like a friend - Caring, considerate, nothing is too much trouble.
The carers are here for me too, a hug and kind words go a long way!

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Julie Hinton, Home Manager at Swan House responded to this review on 10 May 2017:

Thank you Wendy for taking the time to write a review, I am so glad you are happy with your moms care.

My father had excellent care from staff, his room was very nice and clean and he really enjoyed his stay. He stated he thought the food was very nice and felt very comfortable during his stay and was well looked after.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to say uncle is very happy at Swan House. All the staff are very friendly and helpful. The home is very clean and the other residents and uncle always look clean and tidy. They are always treated with the respect they deserve.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I went along to visit a friend and was very impressed with the friendly atmosphere at Swan House, the staff were very welcoming and it was a professional environment. It looked clean everywhere and I would definitely visit again.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Hinton, Home Manager at Swan House responded to this review on 01 Sep 2016:

Thank you for your review. I am glad that you were impressed by our Home and hope you visit again soon.

Extremely lovely home, very caring people always on the go. Whenever I go there they always make you feel very welcome. Activities are great to keep the residents fit and happy. A wide range of activity for all abilities so no one feels as though they can't join in on the fun. My relative is always telling me about how very happy they are at the home and settled. Definitely, recommend to others.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Hinton, Home Manager at Swan House responded to this review on 01 Sep 2016:

Thank you for you review, I am glad your relative is happy and settled with us.

When l visited first noticed the cleanliness of the home the staff were very helpful and residents seemed very happy and contented and say how well they are treated and the food was very good. Staff seemed to go out their way to make sure that residents are clean and comfy l would recommend and would even stay here if need be.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Ann Thomas, Home Administrator at Swan House responded to this review on 31 Aug 2016:

Thank you for taking the time to complete a review on our service Mrs Bonn.

The care my Grandmother receives from all staff at Swan House is outstanding.
The home is always clean and 'homely' and the staff are always polite, helpful and appear attentive to all service users.
My Grandmother is very happy residing here and has built up positive relations with both staff and other service users, she is as happy here as she would be living with family.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I've been to visit my granddad at Swan House care home .. this is a few times I've been here and I have to say my grandad is very happy and settled .. everyone is very friendly ... I thought they all do a fantastic job ... ( I couldn't do it ) we visited when the activities ladies was doing " fine dining" and the food looked better than most restaurants. The ladies did tell us that the chef had done the food. It was a very nice experience for all the residents... they all seem to enjoy the food and .... alcohol free wine. The home is a nice happy place to visit. Keep up the good work.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am a friend of a resident. The staff are always pleasant and very welcoming. They show the residence the utmost care and attention and treat them as if they were family. The place is lovely and clean and would highly recommend!

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is one of the best care homes in Walsall.
The staff are very friendly and caring
All ways have time for my friend even the cleaner stops and chats with her and me asking how we are etc.
The meals are very good.
Very clean.
Always a friendly face greets you when you arrive.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandmother has been in the home for a year, she is treated with respect and loves it at Swan House. The staff treat her like they would their own, we couldn't wish for a better home for her to live in.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ann Simmonds, Regional Manager at Swan House responded to this review on 22 Jul 2016:

Thank you for your comments, we appreciate your time and effort in making this review.

We secured a room for my Aunt at Swan House in April 2016. She is a lovely person, 87 years old and has special needs. The death of her sister in April, who looked after her for 70 odd years left her confused and essentially homeless. Following initial respite care, and feeling dismay at solutions being offered elsewhere, we called into Swan House and asked if they could look after her. We were fortunate with the timing and she moved in a few days later. We have not looked back since and my aunt was welcomed into the home by the manager and staff .
She has settled in so well, her room is immaculate, the staff are kind and attentive, she is eating well. The staff have really taken to her and they treat her kindly and with dignity. She has gained confidence with staff and residents and we support them by visiting most days of the week.We are so pleased that Swan House took her in, will always be grateful.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ann Simmonds, Regional Manager at Swan House responded to this review on 22 Jul 2016:

Thank you for your comments. I'm glad that you've had a very positive experience and we are happy to know the home is delivering a good service.

I am a friend of a resident and have visited on many occasions. I have witnessed the staff talking to the residents with dignity and respect and nothing is too much trouble for them. One time I arrived when the residents were about to have their evening meal and was surprised and impressed by the choices they had and also the presentation. The layout of the home is spacious and immaculately kept, staff are always on there feet and doing something whether it be taking care of the residents or maintaining the cleanliness of the home. I would strongly recommend this care home to anyone who needs 24 hour care.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ann Simmonds, Regional Manager at Swan House responded to this review on 22 Jul 2016:

We appreciate the time and effort you've made to make this review. We value your comments. Thank you.

My dad is really happy at the home, the staff are lovely. There is such a great atmosphere within the home and we are always made to feel welcome. There is always something going on to occupy the residents and families are encouraged to take part.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ann Simmonds, Regional Manager at Swan House responded to this review on 22 Jul 2016:

Thank you for taking the time and effort to make this review. Your comments are gratefully accepted. We are happy to know the home is doing well and delivering a good service.

I have already recommended Swan House to friends due to the hard work that they do in caring and supporting my Pops. I know that he is not the easiest person to work with but nothing is too much trouble. I can't speak highly enough of the staff and manager there in making my Pops final few months a better place for him to be. Gold star award guys.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

I met with the new manager who was enthusiastic and knowledgeable about the home and had a very caring attitude towards my father.
Its refreshing to see that a manager meets and greets not only the residents at the home but makes herself available to families at all different times when I'm sure that she has a great deal of work to do herself.
Keep up the fabulous work and congratulations to the company on your choice of manager.

How likely would you be to recommend Swan House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Care Homes West Midlands 2017

Recipient: Swan House

Date: Saturday 01 Apr 2017

more details

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Care Home Idol 2016

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