Swan House

Pooles Lane, Short Heath, Willenhall WV12 5HJ
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9.9 77 Reviews
  • Swan House, Willenhall
Swan House in Willenhall, West Midlands is run by Absolute Healthcare Swan House Ltd. Swan House is a purpose built care home that accommodates up to 61 people. Care includes Residential, People Living with Dementia and Nursing Care, from respite to long-term stays.

Situated in Willenhall, near Wolverhampton, the home is a few minutes’ walk from a variety of local shops.

Each bedroom contains a fully adjustable bed, a call point, Wi-Fi, wardrobe, lockable bedside table and an en-suite toilet and hand wash basin.
Lovely communal dining rooms and lounge areas are spread across the 2 floors, all accessible by lift.

There is a dedicated activity coordinator and hair salon with a weekly hairdresser offering all hair services.
Residents are supported and encouraged to continue their current hobbies and to try new things.

A weekly menu is produced to provide a range of choices for home-cooked and nutritionally balanced food. Individual meals are created for those with dietary requirements.
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Care Provided by Swan House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

The costings as advertised are dependent on a full pre-admission assessment and therefore these prices are only a guideline, please contact Swan House Care Home to find out the exact price for your requirements.

Contact Swan House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Swan House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Absolute Healthcare Swan House Ltd
  • Privately Owned

Person in Charge

  • Shirley Gibbs (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (61)
  • Single Rooms with Ensuite Wet Room (16)

Visiting

  • No limitation on visiting hours

Parking

  • On-site Car Park Available

Swan House Reviews (77)

9.9

Swan House has a Review Score of 9.9 (9.853) out of 10, based on 19 reviews in the last 2 years.
Over all time Swan House has 77 reviews.

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Reviewer Connection to Swan House
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Total of 77, showing 1-20
Review from Kath B (Daughter-in-law of Resident) published on 23 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you Shirley for looking after Mary for us, on entering the care home it is spotless and all your staff are a credit to you, Mary wasn't with you long but for two weeks she was loved and looked after by all staff it was a pleasure to visit her, if it had been up to her family she would have stayed
there we knew she was safe and looked after, we hope you all have a great Christmas and a Happy New Year Thank You All xxx
Reply from Shirley Gibbs, Home Manager at Swan HouseThank you for your warm words. It was an absolute pleasure looking after her. Our doors are always open for her x x
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Review from Stephen B (Son of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been @ Swan House for 3 weeks now and is thoroughly enjoying the excellent care from all the team there. She feels far more safe in this environment and I can see she is far happier. Many thanks to all.
Reply from Shirley Gibbs, Home Manager at Swan HouseThank you for your lovely kind words, we are so pleased that you are happy with our care and our amazing staff. We love looking after your Mother.
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Review from Keith G (Son of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mom had at Swan House was truly superb. The manager was so kind and supportive. The staff were all so pleasant, and the atmosphere was always calm and happy. They all helped to make mom's last 3 weeks as comfortable, safe, and calm as they could be.
They showed compassion towards Mom and
the family.
Reply from Shirley Gibbs, Home Manager at Swan HouseThank you for your review, we appreciate your kind words and support.
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Review from Carole S (Daughter of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From when you walk through the door at Swan House, you feel a blanket of warmth wrap around you, and you know that the care, support and dedication will be there. From the manager to all the staff, they were so kind and professional with my mum and also the family. Swan House is a happy place, well
led, and the staff all work as a team, keeping mum safe, cared for, and having dignity was their and ours priority. Thank you.
Reply from Shirley Gibbs, Home Manager at Swan HouseThank you for your kind words. It was a pleasure looking after your mum.
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Review from C D (Son of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad had been a resident of Swan House for over a year, and I can honestly say from day one up until the day he passed, every single member of staff without exception were wonderful. Not just with Dad but with his family too. Everyone treated him with love and respect and we couldn't have asked for
more.
Reply from Shirley Gibbs, Home Manager at Swan HouseThank you C for your kind words. It was a pleasure looking after your dad.
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Review from Debbie J (Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really enjoyed my stay, the staff are great and the food was great. Thank you all for making me so welcome, making me laugh and being so kind. It's made the hard time I've had much better, you have helped so much. Love you all, Debbie
Reply from Shirley Gibbs, Home Manager at Swan HouseAh Deb it was an absolute pleasure having you stay with us & watching your journey, we miss you remember to come back & visit.
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Review from E M (Granddaughter of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home, very spacious rooms with en-suite. Staff are lovely, well trained and very helpful. Some go above and beyond and it is really appreciated. The home is always clean/tidy and staff are always approachable and available if and when needed. The place feels secure, safe and warm/welcoming.
Reply from Shirley Gibbs, Home Manager at Swan HouseThank you so much for your kind words we are super proud of the care we deliver here & our lovely team.
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Review from S M (Son of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely first class treatment for my Mother, all the staff are really wonderful, I can't praise them highly enough . Lovely cheerful environment, would definitely recommend Swan House. I am so happy that my Mother is in the safe hands of these beautiful people
Reply from Swan House Home Manager, Home Manager at Swan HouseThank you so much for your lovely words it means a lot. It is a pleasure to care for your Mum. Care is a vocation & believe that this is reflected in the care we provide.
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Review from D B (Sister of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Swan House is a very caring and comfortable home. I have never been to a care home before and I was very impressed how all the staff were very caring towards the residents. Nothing is to much trouble for any of the staff.
I can say that I feel more easy knowing my sister is in Swan House.
Reply from Swan House Home Manager, Home Manager at Swan HouseThank you for your lovely comments. It is a pleasure to have your sister with us and you are always welcome as we now consider you a part of our Swan Family. I will pass on your kind words to the rest of the team.
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Review from J A (Sister of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with the care that my Brother is receiving from the wonderful staff at Swan House.
Reply from Swan House Home Manager, Home Manager at Swan HouseThank you for your kind words. It's an absolute pleasure having your brother stay with us, he always brings a smile and is a true gentleman. I will pass on your comments to the team.
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Review from E D (Daughter-in-law of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has moved into Swan House from living in his own home. He was reluctant, to say the least, but has settled unbelievably well. The staff engage with him and explain everything to him. He is encouraged to be independent but also make his own choices. Swan House is full of excellent staff
who always make time for the residents and family. It is extremely well-run and resident-focused.
Reply from Swan House Home Manager, Home Manager at Swan HouseThank you for your comments. The staff always encourage our residents to be as independent as they can but are always ready to support them when required. It is important to us to make any new resident feel welcome and strive to create a homely atmosphere. We're glad that you feel happy with the care provided.
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Review from Charles S (Husband of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, the staff are very caring, home is very clean with a lovely friendly atmosphere.
Reply from Swan House Home Manager, Home Manager at Swan HouseThank you for your kind words. I will pass on your comments to our team. We're so glad that you're happy with the care we provide and pleased that you feel welcomed as a family.
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Review from Dawn H (Daughter of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot put into words how wonderful this care home is. I hated to have to place our very much loved mom into a home. She has vascular dementia and we would no longer cope or give her the care she needs. I shouldn't have worried. Mom is so happy and so well cared for on all levels. Every member of
staff including management is fabulous. I can now sleep at night knowing how well my mom is cared for. They are simply amazing!
Reply from Swan House Home Manager, Home Manager at Swan HouseWhat wonderful words, we are so very lucky to have such lovely Residents and Relatives here at Swan House. Your Mum brings a huge smile to everyone who comes into contact with her, our team all feel very privileged to be in the caring profession especially here at Swan House.
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Review from L S (Daughter of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has resided at Swan House for nearly a year now. During all this home I cannot speak highly enough for the care my dad has received. The staff are exemplary, they have cared for my dad with respect and love, treating him as one of the family. Throughout this time they have kept me informed about
all aspects of Dad's health and wellbeing. For anyone who is thinking of having a loved one stay at Swan House, I would highly recommend this lovely home.
Reply from Shirley Gibbs, Registered Manager at Swan HouseThank you for your kind words. It's an absolute pleasure to have your dad reside here with us. We always have an open-door policy and it's good to know that you are happy with our service. Family members are always welcome here at Swan House.
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Review from Lesley N (Niece of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt was a resident of Swan House for nearly 12 months. She moved in at the age of 96 (having previously lived independently in her own house for nearly 70 years) Sadly she passed away in recent weeks but staff gave our family amazing support during that time. During her time there my aunt was well
looked after and supported by a hardworking and caring staff team who are always ready to listen to the residents and their relatives. The home is light and airy and has a welcoming atmosphere, from management and right through the staff team. As a family, thank you for the dedication and commitment shown.
Reply from Swan House Home Manager, Home Manager at Swan HouseThank you for your kind words. Your Aunt was a much-loved resident here at Swan House. We not only miss her but miss you as a family. You were all extremely supportive and you are always very welcome to visit for a cuppa and a chat.
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Review from J H (Niece of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff appeared kind and caring, treating residents with dignity and respect. The facilities were clean and tidy. Meals were plentiful and looked appetising. Always lots of activities for residents to enjoy. Management and staff team approachable.
Reply from Shirley Gibbs, Home Manager at Swan HouseThank you for your lovely feedback, it is very much appreciated and it is a pleasure to care for your Uncle. He has such a good sense of humour and always puts a smile on our faces.
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Review from Kevin D (Son of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family is very happy with all the staff and management that provide care not only to our mother by as we have observed care also given to other residents. Our mother is always in good appearance when we visit, and all staff are friendly and approachable at all times. Overall, we think Swan House
is a fantastic home and would recommend it to anyone.
Reply from Swan House Home Manager, Home Manager at Swan HouseThank you for your lovely feedback. Your mum never fails to put a smile on our faces and it is an honour to care for her. Our aim here is to create a family environment which includes relatives. Our open-door policy, active listening and two-way communication are extremely important for all parties, so we can enhance the care for your loved ones. Thank you again for your positive words.
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Review from Vivienne F (Daughter of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the new manager came in in February the home is going in an upwards direction. The whole atmosphere in the home has changed for the better it's a warm and welcoming experience. The staff are fabulous they give the residents the care and dignity they deserve always with a smile on their faces.
I highly recommend anyone looking for a care home in Willenhall to consider Swan House it is such a difficult decision for a family to make you won't be disappointed.
Reply from Shirley Gibbs, Home Manager at Swan HouseThank you so much for your kind words. It is a pleasure to care for your Dad - we aim to create a family atmosphere including relatives who are our extended family. We operate an open-door policy. Two-way communication and active listening are essential for all parties to enhance resident's care. Thank you once again for your positive feedback.
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Review from A F (Grandson of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Really good support for my nan going through the end of life. Treat the residents with dignity whatever the case and the staff seem absolutely lovely and the facilities are good and quite spacious for Nan to rest. A big thank you to all the staff for supporting my nan for the last few years.
Reply from Swan House Home Manager, Home Manager at Swan HouseThank you for your kind comments. It was an absolute pleasure to care for your Nan, we will miss her very much. Sending our heartfelt condolences to your family. If you require any support, please do not hesitate to contact us.
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Review from Richard W (Son of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say? In February 2020, after nearly five years of looking after Dad, it was sadly time for Dad to go into full time care and the thought of it filled me with dread. Would/will he receive the care he deserves, that I expect for him, and that he would expect also?
I went with Swan House Care
Home after looking at the reviews and what a care home!
Yes, it's not the swankiest of places, but spotlessly clean and run like clockwork from staff who clearly care. One of the things you hear about care is the constant turnover in staff, well not in this place.
Three staff members in particular, I thank you for everything you did for Dad. You did him, me, yourselves and Swan House proud and I thank you from the bottom of my heart.
Your care, devotion, courtesy, love and respect was always evident. You called me always regarding Dad's care day or night.
He loved being there, he felt safe, protected and at home, thank you! I can't put into words my gratitude and thanks.
Reply from Theresa Ingram-Gettins, Manager at Swan HouseDear Sir,
We thank you for your kind words, they mean a lot to the staff. The post will be shared. On a personal note, I know I speak for all the staff when I say it was an honour and privilege to be part of your father's life and to support him in his care needs. Thank you again.
Home Manager.
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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Swan House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Swan House is calculated as follows: ( (195 Excellents x 5) + (27 Goods x 4) ) ÷ 222 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Swan House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (6)

Shirley

Shirley Gibbs

Job Title: Registered Manager. Joined: 2024

I joined the team here at Swan House on 5th February 2024.


I have been working in the Caring Profession for 45 years, starting out as a Care Assistant and senior Carer and then qualifying as a Registered Nurse.


I chose to return to my first love of working in Care Homes and became a Deputy Manager, Home Manager and Regional Support Manager.


I have a passion for person-centred care and best practice.


I have 3 grown-up Children who I am extremely proud of and 4 gorgeous Granddaughters.
My hobbies are music, walking and family.

Leanne

Leanne Fletcher

Job Title: Deputy Manager Joined: 2024

I joined the team at Swan House on 26th April 2024.


I have been working in Care since leaving school 17 years ago.


My experience being previous Deputy Manager roles for large Care providers.


I have a passion for getting things right and maintaining a family atmosphere.


I have 3 fur babies and 2 gorgeous Nephews I love to spend time with. On the days that I am not working I enjoy listening to music and visiting my family.

Julie

Julie Keay

Job Title: Business Administrator. Joined: 2024

I started my journey at Swan House in June 2024.


My experience is in office management for 12 years.


I am married with 3 grown-up children, 3 Grandchildren and 1 on the way.


I have been involved in Charity fundraisers for approximately 30 years enjoying every moment of this.
I enjoy reading, crosswords, Candy Crush, meals out and time with the family.

Michelle

Michelle Poyner

Job Title: Clinical Lead Joined: 2024

I have been appointed as Clinical Lead for Swan House starting 11th November 2024.


My healthcare experience over 2 decades has given me the resources to put passion into my work.


Providing dignity and respect in a way that is person-centred to our Residents.


I am a Mother of 5 and have a British Bull Dog. I am also a uniformed Scout Leader.

Ian

Ian Pritchard

Job Title: Chef Manager Joined: 2023

I have worked at Swan House for 19 months now.


I worked previously 6 years as Head Chef, and 15 years working as a Carer and Deputy Manager.


I love creating new dishes and take pride in my
I am also an avid Star Wars nerd.

Yolly

Yolly Tubis

Job Title: Activity Lead. Joined: 2019

I have been employed at Swan House since December 2019 as activity lead.


I enjoy my role and it still has the same feeling of excitement as when I first started until now.
I take pride in my work.


I love bringing to our Resident's faces and enjoy every aspect of my job as I can be anybody.


I am married and been in the UK for 24 years moving from the Philippines.

Frequently Asked Questions about Swan House

What types of Care is Swan House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Swan House have?

There are 61 Single Rooms.

What are the Facilities & Services at Swan House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Swan House to the centre of Willenhall?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Swan House to verify any information. View our terms and conditions. Swan House has an Enhanced Service - more info.