Swan House

Pooles Lane, Short Heath, Willenhall WV12 5HJ
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9.9 80 Reviews
  • Swan House, Willenhall
Swan House is a purpose-built care home in Willenhall, West Midlands, offering residential care, dementia care, respite care and rehabilitation care.

Fully refurbished in 2024, Swan House is a bright, modern home where the focus is firmly on everyday life. With 61 spacious single rooms, 16 en-suite wet rooms, beautiful gardens and a residents' kitchenette, the home is designed to feel comfortable, calm and genuinely homely. The home is also conveniently located close to local shops and amenities in Short Heath, Willenhall.

Swan House is a warm, welcoming community where families are encouraged to stay closely involved in residents' daily lives, with open visiting and a real sense of inclusion. The team takes real pride in the little things: freshly prepared meals, a varied activities programme and the kind of genuine attention that makes residents feel safe and settled, whether joining for a short stay or making Swan House a long-term home.

Specialist dementia care is delivered with patience, consistency and compassion, in an environment designed to support residents living with all stages of the condition. For those joining on a respite basis, every short-term stay is managed to feel as settled and familiar as possible, giving family carers the reassurance they need to rest.

The deputy home manager has 17 years of experience in the care sector and joined Swan House in April 2024. She is passionate about maintaining a warm, family atmosphere where every resident feels genuinely valued and cared for.

Swan House is located at Pooles Lane, Short Heath, Willenhall, WV12 5HJ.
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Care Provided by Swan House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1195
  • Self-Funded Residential Dementia Care: from £1295
  • Self-Funded Nursing Care: from £1395
  • Self-Funded Nursing Dementia Care: from £1495
  • RESPITE Self-Funded Residential Care: from £1295
  • RESPITE Self-Funded Residential Dementia Care: from £1395
  • RESPITE Self-Funded Nursing Care: from £1495
  • RESPITE Self-Funded Nursing Dementia Care: from £1595

Our advertised costs are a guide only and depend on the outcome of a full pre-admission assessment. Nursing fees quoted will require Funded Nursing Care to be added additionally. For an exact price tailored to your needs, please contact Swan House.

The price(s) shown are provided by the care home. Contact Swan House for full pricing details and T&Cs.

Contact Swan House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Swan House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Absolute Healthcare Swan House Ltd
  • Privately Owned

Person in Charge

  • Shirley Gibbs (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (61)
  • Single Rooms with Ensuite Wet Room (16)

Visiting

  • No limitation on visiting hours

Parking

  • On-site Car Park Available

Swan House Reviews (80)

9.9

Swan House has a Review Score of 9.9 (9.859) out of 10, based on 19 reviews in the last 2 years.
Over all time Swan House has 80 reviews.

Overall Experience
  • 60
  • 19
  • 1
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Date Published
  • 80
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Reviewer Connection to Swan House
  • 25
  • 16
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  • 2
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  • 1
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Total of 80, showing 41-60
Review from C B (Son of Resident) published on 2 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the first experience we have with a care home. We know we couldn't have picked a better place to look after my father. The staff are genuinely caring. We haven't been able to visit him for the past year, but they have kept in regular touch with us and sent us photos. He looks happy, content
and well-fed. He refers to them all being one happy family. We cannot put into words how much the staff mean to is, and how grateful we are.
Reply from Swan House Home Manager, Home Manager at Swan HouseThank you so much for your kind review. Your dad is a pleasure to look after, always smiling and so happy here at Swan House. Hopefully, you will be able to see him very soon.
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Review from K R (Daughter of Resident) published on 8 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother resided at Swan House, I couldn't ask for a more loving and homely place for her to spend her last months. The care is impeccable, the staff and management are friendly and always willing to help with any issues or problems I may have had which were few. My mom loved the staff and they all
made her feel welcome and comfortable, even at the end, she had all the TLC that she and I as a daughter could have asked for. Wouldn't have wanted her anywhere else than Swan House. Thank you to all the staff for everything you do.
Reply from Swan House Home Manager, Home Manager at Swan HouseThank you for your kind review, your mom was a pleasure to look after and we are glad you were happy with her care.
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Review from Michael E (Son of Resident) published on 4 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having cared for dad at our home for nearly 3-years, the time came for dad to go into a care home.
Swan House is local to us and dad had had several respite breaks while we went on holiday. We knew dad was in safe hands when he became a resident in Jan 2020.
In the 6 months, dad was a resident, the
care team went above and beyond with looking after dad.
Then with Covid, the staff were brilliant even though I couldn't go inside I had to see dad by looking through his room window, I knew the staff were working so hard to look after everyone.
When dad passed peacefully away the staff were so sympathetic.
This meant so much to our family.
We can't thank Swan House enough for all they did for dad.
Thank you all so much.
Reply from Swan House Home Manager, Home Manager at Swan HouseThank you so much for your kind words, your dad was a pleasure to look after and will always be fondly remembered.
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Review from Dawn B (Daughter of Resident) published on 1 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at Swan House is exceptional. We, as a family are absolutely delighted with the care our Dad is receiving there. The staff are superb, they react in an instant, and we are so happy he is with them. We have complete peace of mind, above all he is very happy there. Can't thank them enough.
Reply from Swan House Home Manager, Home Manager at Swan HouseThank you for your kind review, I am so glad that your dad and his family are happy with the care that he receives.
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Review from S D (Son of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Clean, comfortable facilities. Caring attentive staff. A wide and varied range of food. Mom always well dressed and turned out. Always made welcome as a visitor. Activities and events to generate interest.
Reply from Swan House Home Manager, Home Manager at Swan HouseThank you for your review.
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Review from Hayley O (Granddaughter of Resident) published on 10 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff at Swan House are polite and courteous they always greet us with hello and say goodbye but more importantly they treat each resident with dignity and respect. Every week the carers do their best to entertain the residents wether it be bingo or a good old fashioned sing song which they
all seem to enjoy and everyone is encouraged to join in. The home is always kept clean and tidy and the handy man is always seen about repairing or improving the facilities. I would definatley reccomend.
Reply from Swan House Home Manager, Home Manager at Swan HouseThank you for your lovely review.
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Review from Jayne P (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Swan House since January. He is extremely happy and contented. Care staff are very good and I feel my dad is in safe hands. Staff are always available if you need to ask questions.
Reply from Swan House Home Manager, Home Manager at Swan HouseThank you for your review.
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Review from Mandy P (Daughter of Resident) published on 28 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is a lovely home and we are so pleased our father has settled in so well in the home and the staff are lovely.
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Review from Irene E (Friend of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting friends in Swan House since July 2017. In that time, I have been very impressed with the caring of every member of staff to residents. There is a lovely atmosphere in Swan House. I have a lovely daily visit and am happy that my friends are very happy to live in Swan House. I have
built up a great relationship with every member of staff, including kitchen staff and domestic staff. A lovely caring home indeed.
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Review from Pamela W (Sister of Resident) published on 12 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is happy in the Care Home, where the staff are very friendly with her and treat her with respect. Everyone looks after her with kindness and she has become very close and fond of staff and they are like a big happy family together. The rooms are light and airy and have an en-suite, which
allows the residents their privacy. The facilities are good and the Home is always clean and tidy. The residents have access to the garden, where they can enjoy a coffee with family or friends or just sit outside in the warmer weather.
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Review from Sandra R (Niece of Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not ask for a better place for my aunty. Staff are wonderful and caring nothing is too much trouble if they can help they will.
I would recommend this home to everyone.
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Review from Ruth M (Wife of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the girls are also very good. I have no complaints at all. Thank you.
Reply from Julie Hinton, Home Manager at Swan HouseThank you for your kind review Ruth
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Review from Christine W (Daughter of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are caring and pro-active, always visible and approachable. Happy and welcoming atmosphere. Mum is kept clean, comfortable and all needs attended to.
Reply from Julie Hinton, Home Manager at Swan HouseThank you for your feedback, I will pass this on to the team who will be delighted.
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Review from M H (Daughter of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Swan House is a very friendly and caring environment which caters brilliantly for my mother's needs. The staff and management are a very professional team who interact well with the residents and their families alike. Despite obvious constraints on their time, they are always willing to discuss any
issues raised. We are always well informed as to all aspects of mother's health and general welfare. We are happy this care home is the right choice for mother.
Reply from Julie Hinton, Home Manager at Swan HouseThank you for the review, feedback like this is great for the team and I will pass your comments onto them.
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Review from Kate F (Brother-in-law of Resident) published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the way my brother-in-law is looked after. Very friendly and caring to everyone.
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Review from Claire Jane F (Uncle of Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my uncle quite regularly and I'm very pleased with the whole nursing home - the staff are great and I couldn't ask for any more of them. The care I see to the residents is excellent and I thank them so much.


100% well done Swan House.

Reply from Julie Hinton, Home Manager at Swan HouseThank you for your review.
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Review from Cheryl W (Daughter of Resident) published on 26 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, my mother is treated very well and has settled down. Very high standards and I know she is safe and well looked after. Any issues are dealt with. I would recommend it to anyone. The staff treated her like their own family.
Reply from Julie Hinton, Home Manager at Swan HouseThank you for your review, Cheryl.
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Review from Barry B (Partner of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
Reply from Julie Hinton, Home Manager at Swan HouseThank you for your kind comments Barry.
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Review from Susan W (Daughter of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care my father is receiving. Staff are caring, professional and kind. Food is always to a good standard and plentiful. My father is well cared for.
Reply from Julie Hinton, Home Manager at Swan HouseThank you for your kind review.
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Review from Alan S (Son-in-law of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manager and staff provide wonderful service - if it was not for them our Mom would not be with us today. They are so obliging and nothing is too much trouble.
Reply from Julie Hinton, Home Manager at Swan HouseThank you for you kind words and for taking the time to write this review.
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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Swan House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.884 for Swan House is calculated as follows: ( (198 Excellents x 5) + (26 Goods x 4) ) ÷ 224 Ratings = 4.884
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Swan House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (6)

Shirley

Shirley Gibbs

Job Title: Registered Manager. Joined: 2024

I joined the team here at Swan House on 5th February 2024.


I have been working in the Caring Profession for 45 years, starting out as a Care Assistant and senior Carer and then qualifying as a Registered Nurse.


I chose to return to my first love of working in Care Homes and became a Deputy Manager, Home Manager and Regional Support Manager.


I have a passion for person-centred care and best practice.


I have 3 grown-up Children who I am extremely proud of and 4 gorgeous Granddaughters.
My hobbies are music, walking and family.

Leanne

Leanne Fletcher

Job Title: Deputy Manager Joined: 2024

I joined the team at Swan House on 26th April 2024.


I have been working in Care since leaving school 17 years ago.


My experience being previous Deputy Manager roles for large Care providers.


I have a passion for getting things right and maintaining a family atmosphere.


I have 3 fur babies and 2 gorgeous Nephews I love to spend time with. On the days that I am not working I enjoy listening to music and visiting my family.

Julie

Julie Keay

Job Title: Business Administrator. Joined: 2024

I started my journey at Swan House in June 2024.


My experience is in office management for 12 years.


I am married with 3 grown-up children, 3 Grandchildren and 1 on the way.


I have been involved in Charity fundraisers for approximately 30 years enjoying every moment of this.
I enjoy reading, crosswords, Candy Crush, meals out and time with the family.

Michelle

Michelle Poyner

Job Title: Clinical Lead Joined: 2024

I have been appointed as Clinical Lead for Swan House starting 11th November 2024.


My healthcare experience over 2 decades has given me the resources to put passion into my work.


Providing dignity and respect in a way that is person-centred to our Residents.


I am a Mother of 5 and have a British Bull Dog. I am also a uniformed Scout Leader.

Ian

Ian Pritchard

Job Title: Chef Manager Joined: 2023

I have worked at Swan House for 19 months now.


I worked previously 6 years as Head Chef, and 15 years working as a Carer and Deputy Manager.


I love creating new dishes and take pride in my
I am also an avid Star Wars nerd.

Yolly

Yolly Tubis

Job Title: Activity Lead. Joined: 2019

I have been employed at Swan House since December 2019 as activity lead.


I enjoy my role and it still has the same feeling of excitement as when I first started until now.
I take pride in my work.


I love bringing to our Resident's faces and enjoy every aspect of my job as I can be anybody.


I am married and been in the UK for 24 years moving from the Philippines.

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