





Swan House is a purpose-built care home in Willenhall, West Midlands, offering residential care, dementia care, respite care and rehabilitation care.
Fully refurbished in 2024, Swan House is a bright, modern home where the focus is firmly on everyday life. With 61 spacious single rooms, 16 en-suite wet rooms, beautiful gardens and a residents' kitchenette, the home is designed to feel comfortable, calm and genuinely homely. The home is also conveniently...
Care Provided by Swan House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our advertised costs are a guide only and depend on the outcome of a full pre-admission assessment. Nursing fees quoted will require Funded Nursing Care to be added additionally. For an exact price tailored to your needs, please contact Swan House.
The price(s) shown are provided by the care home. Contact Swan House for full pricing details and T&Cs.
Contact Swan House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Absolute Healthcare Swan House Ltd
- Private Owned
Person in charge
- Shirley Gibbs (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (61)
- Single Rooms with ensuite Wet Room (16)
Visiting
- No limitation on visiting hours
Parking
- On-site Car Park Available
Swan House Reviews (80)
Swan House has a Review Score of 9.9 (9.859) out of 10, based on 19 reviews in the last 2 years.
Over all time Swan House has 80 reviews.
This is the first experience we have with a care home. We know we couldn't have picked a better place to look after my father. The staff are genuinely caring. We haven't been able to visit him for the past year, but they have kept in regular touch with us and sent us photos. He looks happy, content and well-fed. He refers to them all being one happy family. We cannot put into words how much the staff mean to is, and how grateful we are.
Thank you so much for your kind review. Your dad is a pleasure to look after, always smiling and so happy here at Swan House. Hopefully, you will be able to see him very soon.
My mother resided at Swan House, I couldn't ask for a more loving and homely place for her to spend her last months. The care is impeccable, the staff and management are friendly and always willing to help with any issues or problems I may have had which were few. My mom loved the staff and they all made her feel welcome and comfortable, even at the end, she had all the TLC that she and I as a daughter could have asked for. Wouldn't have wanted her anywhere else than Swan House. Thank you to all the staff for everything you do.
Thank you for your kind review, your mom was a pleasure to look after and we are glad you were happy with her care.
Swan House is local to us and dad had had several respite breaks while we went on holiday. We knew dad was in safe hands when he became a resident in Jan 2020.
In the 6 months, dad was a resident, the care team went above and beyond with looking after dad.
Then with Covid, the staff were brilliant even though I couldn't go inside I had to see dad by looking through his room window, I knew the staff were working so hard to look after everyone.
When dad passed peacefully away the staff were so sympathetic.
This meant so much to our family.
We can't thank Swan House enough for all they did for dad.
Thank you all so much.
Thank you so much for your kind words, your dad was a pleasure to look after and will always be fondly remembered.
The care at Swan House is exceptional. We, as a family are absolutely delighted with the care our Dad is receiving there. The staff are superb, they react in an instant, and we are so happy he is with them. We have complete peace of mind, above all he is very happy there. Can't thank them enough.
Thank you for your kind review, I am so glad that your dad and his family are happy with the care that he receives.
Clean, comfortable facilities. Caring attentive staff. A wide and varied range of food. Mom always well dressed and turned out. Always made welcome as a visitor. Activities and events to generate interest.
Thank you for your review.
All of the staff at Swan House are polite and courteous they always greet us with hello and say goodbye but more importantly they treat each resident with dignity and respect. Every week the carers do their best to entertain the residents wether it be bingo or a good old fashioned sing song which they all seem to enjoy and everyone is encouraged to join in. The home is always kept clean and tidy and the handy man is always seen about repairing or improving the facilities. I would definatley reccomend.
Thank you for your lovely review.
My father has been in Swan House since January. He is extremely happy and contented. Care staff are very good and I feel my dad is in safe hands. Staff are always available if you need to ask questions.
Thank you for your review.
This is a lovely home and we are so pleased our father has settled in so well in the home and the staff are lovely.
I have been visiting friends in Swan House since July 2017. In that time, I have been very impressed with the caring of every member of staff to residents. There is a lovely atmosphere in Swan House. I have a lovely daily visit and am happy that my friends are very happy to live in Swan House. I have built up a great relationship with every member of staff, including kitchen staff and domestic staff. A lovely caring home indeed.
My sister is happy in the Care Home, where the staff are very friendly with her and treat her with respect. Everyone looks after her with kindness and she has become very close and fond of staff and they are like a big happy family together. The rooms are light and airy and have an en-suite, which allows the residents their privacy. The facilities are good and the Home is always clean and tidy. The residents have access to the garden, where they can enjoy a coffee with family or friends or just sit outside in the warmer weather.
I would recommend this home to everyone.
All the girls are also very good. I have no complaints at all. Thank you.
Thank you for your kind review Ruth
Staff are caring and pro-active, always visible and approachable. Happy and welcoming atmosphere. Mum is kept clean, comfortable and all needs attended to.
Thank you for your feedback, I will pass this on to the team who will be delighted.
Swan House is a very friendly and caring environment which caters brilliantly for my mother's needs. The staff and management are a very professional team who interact well with the residents and their families alike. Despite obvious constraints on their time, they are always willing to discuss any issues raised. We are always well informed as to all aspects of mother's health and general welfare. We are happy this care home is the right choice for mother.
Thank you for the review, feedback like this is great for the team and I will pass your comments onto them.
Happy with the way my brother-in-law is looked after. Very friendly and caring to everyone.
I visit my uncle quite regularly and I'm very pleased with the whole nursing home - the staff are great and I couldn't ask for any more of them. The care I see to the residents is excellent and I thank them so much.
100% well done Swan House.
Thank you for your review.
Very good, my mother is treated very well and has settled down. Very high standards and I know she is safe and well looked after. Any issues are dealt with. I would recommend it to anyone. The staff treated her like their own family.
Thank you for your review, Cheryl.
Very good.
Thank you for your kind comments Barry.
I am very pleased with the care my father is receiving. Staff are caring, professional and kind. Food is always to a good standard and plentiful. My father is well cared for.
Thank you for your kind review.
The manager and staff provide wonderful service - if it was not for them our Mom would not be with us today. They are so obliging and nothing is too much trouble.
Thank you for you kind words and for taking the time to write this review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Swan House.
There are no upcoming events for Swan House.
Awards / Recognitions (1)
- 01 Apr 2017Recipient: Swan House
Accreditations
There are no accreditations posted yet for Swan House.
Meet the Team (6)

I joined the team here at Swan House on 5th February 2024.
I have been working in the Caring Profession for 45 years, starting out as a Care Assistant and senior Carer and then qualifying as a Registered Nurse.
I chose to return to my first love of working in Care Homes and became a Deputy Manager, Home Manager and Regional Support Manager.
I have a passion for person-centred care and best practice.
I have 3 grown-up Children who I am extremely proud of and 4 gorgeous Granddaughters.My hobbies are music, walking and family.

I joined the team at Swan House on 26th April 2024.
I have been working in Care since leaving school 17 years ago.
My experience being previous Deputy Manager roles for large Care providers.
I have a passion for getting things right and maintaining a family atmosphere.
I have 3 fur babies and 2 gorgeous Nephews I love to spend time with. On the days that I am not working I enjoy listening to music and visiting my family.

I started my journey at Swan House in June 2024.
My experience is in office management for 12 years.
I am married with 3 grown-up children, 3 Grandchildren and 1 on the way.
I have been involved in Charity fundraisers for approximately 30 years enjoying every moment of this.I enjoy reading, crosswords, Candy Crush, meals out and time with the family.

I have been appointed as Clinical Lead for Swan House starting 11th November 2024.
My healthcare experience over 2 decades has given me the resources to put passion into my work.
Providing dignity and respect in a way that is person-centred to our Residents.
I am a Mother of 5 and have a British Bull Dog. I am also a uniformed Scout Leader.

I have worked at Swan House for 19 months now.
I worked previously 6 years as Head Chef, and 15 years working as a Carer and Deputy Manager.
I love creating new dishes and take pride in myI am also an avid Star Wars nerd.

I have been employed at Swan House since December 2019 as activity lead.
I enjoy my role and it still has the same feeling of excitement as when I first started until now.I take pride in my work.
I love bringing to our Resident's faces and enjoy every aspect of my job as I can be anybody.
I am married and been in the UK for 24 years moving from the Philippines.
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