





Swan House is a purpose-built care home in Willenhall, West Midlands, offering residential care, dementia care, respite care and rehabilitation care.
Fully refurbished in 2024, Swan House is a bright, modern home where the focus is firmly on everyday life. With 61 spacious single rooms, 16 en-suite wet rooms, beautiful gardens and a residents' kitchenette, the home is designed to feel comfortable, calm and genuinely homely. The home is also conveniently...
Care Provided by Swan House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our advertised costs are a guide only and depend on the outcome of a full pre-admission assessment. Nursing fees quoted will require Funded Nursing Care to be added additionally. For an exact price tailored to your needs, please contact Swan House.
The price(s) shown are provided by the care home. Contact Swan House for full pricing details and T&Cs.
Contact Swan House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Absolute Healthcare Swan House Ltd
- Private Owned
Person in charge
- Shirley Gibbs (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (61)
- Single Rooms with ensuite Wet Room (16)
Visiting
- No limitation on visiting hours
Parking
- On-site Car Park Available
Swan House Reviews (80)
Swan House has a Review Score of 9.9 (9.859) out of 10, based on 19 reviews in the last 2 years.
Over all time Swan House has 80 reviews.
I would like to thank you all for the excellent level of care and attention in all areas that you provided for my mother whilst in your care for the last year of her life.
When we decided to move my mother because she was clearly not being looked after elsewhere, we wanted to be sure we chose the right home and so we were extra vigilant in our search.
A true measure of quality care is what you see in the faces and body language of the residents and staff is a much better indicator of performance, attention and care.
We contacted the social services and medical agencies to apply for the funding and care package. Once again, the help and support from Swan House was excellent.
We were amazed at the short space of time it took for mother to settle in.
My mother’s dignity was always respected by the staff who were always very patient and prompt to attend to her needs.
Thank you for your kind review.
In the two months that my father has been in Swan House we have been delighted with the care he has received. It has been a great reassurance to the family to know that he is being so well looked after.
The team and I would like to thank you for your kind review.
Standard of cleanliness is very good. Rooms are well furnished and patients are allowed to have many personal items in their rooms so that they feel very homely.
Very good parking facilities.
Julie Hinton.
Home manager.
My mom is treated like a friend - Caring, considerate, nothing is too much trouble.
The carers are here for me too, a hug and kind words go a long way!
Thank you Wendy for taking the time to write a review, I am so glad you are happy with your moms care.
My grandfather was always treated with respect and dignity. You made the last two years of his life as happy and safe as possible. Thank you for the care you have given him. I would recommend this care home.
Th0 you, Matthew for such a lovely review, we are glad we made your Grandfather's last years with us happy ones.
My father had excellent care from staff, his room was very nice and clean and he really enjoyed his stay. He stated he thought the food was very nice and felt very comfortable during his stay and was well looked after.
I would like to say uncle is very happy at Swan House. All the staff are very friendly and helpful. The home is very clean and the other residents and uncle always look clean and tidy. They are always treated with the respect they deserve.
Extremely lovely home, very caring people always on the go. Whenever I go there they always make you feel very welcome. Activities are great to keep the residents fit and happy. A wide range of activity for all abilities so no one feels as though they can't join in on the fun. My relative is always telling me about how very happy they are at the home and settled. Definitely, recommend to others.
Thank you for you review, I am glad your relative is happy and settled with us.
I went along to visit a friend and was very impressed with the friendly atmosphere at Swan House, the staff were very welcoming and it was a professional environment. It looked clean everywhere and I would definitely visit again.
Thank you for your review. I am glad that you were impressed by our Home and hope you visit again soon.
When l visited first noticed the cleanliness of the home the staff were very helpful and residents seemed very happy and contented and say how well they are treated and the food was very good. Staff seemed to go out their way to make sure that residents are clean and comfy l would recommend and would even stay here if need be.
Thank you for taking the time to complete a review on our service Mrs Bonn.
The home is always clean and 'homely' and the staff are always polite, helpful and appear attentive to all service users.
My Grandmother is very happy residing here and has built up positive relations with both staff and other service users, she is as happy here as she would be living with family.
I've been to visit my granddad at Swan House care home .. this is a few times I've been here and I have to say my grandad is very happy and settled .. everyone is very friendly ... I thought they all do a fantastic job ... ( I couldn't do it ) we visited when the activities ladies was doing " fine dining" and the food looked better than most restaurants. The ladies did tell us that the chef had done the food. It was a very nice experience for all the residents... they all seem to enjoy the food and .... alcohol free wine. The home is a nice happy place to visit. Keep up the good work.
I am a friend of a resident. The staff are always pleasant and very welcoming. They show the residence the utmost care and attention and treat them as if they were family. The place is lovely and clean and would highly recommend!
The staff are very friendly and caring
All ways have time for my friend even the cleaner stops and chats with her and me asking how we are etc.
The meals are very good.
Very clean.
Always a friendly face greets you when you arrive.
My grandmother has been in the home for a year, she is treated with respect and loves it at Swan House. The staff treat her like they would their own, we couldn't wish for a better home for her to live in.
Thank you for your comments, we appreciate your time and effort in making this review.
She has settled in so well, her room is immaculate, the staff are kind and attentive, she is eating well. The staff have really taken to her and they treat her kindly and with dignity. She has gained confidence with staff and residents and we support them by visiting most days of the week.We are so pleased that Swan House took her in, will always be grateful.
Thank you for your comments. I'm glad that you've had a very positive experience and we are happy to know the home is delivering a good service.
I am a friend of a resident and have visited on many occasions. I have witnessed the staff talking to the residents with dignity and respect and nothing is too much trouble for them. One time I arrived when the residents were about to have their evening meal and was surprised and impressed by the choices they had and also the presentation. The layout of the home is spacious and immaculately kept, staff are always on there feet and doing something whether it be taking care of the residents or maintaining the cleanliness of the home. I would strongly recommend this care home to anyone who needs 24 hour care.
We appreciate the time and effort you've made to make this review. We value your comments. Thank you.
My dad is really happy at the home, the staff are lovely. There is such a great atmosphere within the home and we are always made to feel welcome. There is always something going on to occupy the residents and families are encouraged to take part.
Thank you for taking the time and effort to make this review. Your comments are gratefully accepted. We are happy to know the home is doing well and delivering a good service.
I have already recommended Swan House to friends due to the hard work that they do in caring and supporting my Pops. I know that he is not the easiest person to work with but nothing is too much trouble. I can't speak highly enough of the staff and manager there in making my Pops final few months a better place for him to be. Gold star award guys.
Its refreshing to see that a manager meets and greets not only the residents at the home but makes herself available to families at all different times when I'm sure that she has a great deal of work to do herself.
Keep up the fabulous work and congratulations to the company on your choice of manager.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Swan House.
There are no upcoming events for Swan House.
Awards / Recognitions (1)
- 01 Apr 2017Recipient: Swan House
Accreditations
There are no accreditations posted yet for Swan House.
Meet the Team (6)

I joined the team here at Swan House on 5th February 2024.
I have been working in the Caring Profession for 45 years, starting out as a Care Assistant and senior Carer and then qualifying as a Registered Nurse.
I chose to return to my first love of working in Care Homes and became a Deputy Manager, Home Manager and Regional Support Manager.
I have a passion for person-centred care and best practice.
I have 3 grown-up Children who I am extremely proud of and 4 gorgeous Granddaughters.My hobbies are music, walking and family.

I joined the team at Swan House on 26th April 2024.
I have been working in Care since leaving school 17 years ago.
My experience being previous Deputy Manager roles for large Care providers.
I have a passion for getting things right and maintaining a family atmosphere.
I have 3 fur babies and 2 gorgeous Nephews I love to spend time with. On the days that I am not working I enjoy listening to music and visiting my family.

I started my journey at Swan House in June 2024.
My experience is in office management for 12 years.
I am married with 3 grown-up children, 3 Grandchildren and 1 on the way.
I have been involved in Charity fundraisers for approximately 30 years enjoying every moment of this.I enjoy reading, crosswords, Candy Crush, meals out and time with the family.

I have been appointed as Clinical Lead for Swan House starting 11th November 2024.
My healthcare experience over 2 decades has given me the resources to put passion into my work.
Providing dignity and respect in a way that is person-centred to our Residents.
I am a Mother of 5 and have a British Bull Dog. I am also a uniformed Scout Leader.

I have worked at Swan House for 19 months now.
I worked previously 6 years as Head Chef, and 15 years working as a Carer and Deputy Manager.
I love creating new dishes and take pride in myI am also an avid Star Wars nerd.

I have been employed at Swan House since December 2019 as activity lead.
I enjoy my role and it still has the same feeling of excitement as when I first started until now.I take pride in my work.
I love bringing to our Resident's faces and enjoy every aspect of my job as I can be anybody.
I am married and been in the UK for 24 years moving from the Philippines.
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