Swan House is a purpose-built care home in Willenhall, West Midlands, offering residential care, dementia care, respite care and rehabilitation care.
Fully refurbished in 2024, Swan House is a bright, modern home where the focus is firmly on everyday life. With 61 spacious single rooms, 16 en-suite wet rooms, beautiful gardens and a residents' kitchenette, the home is designed to feel comfortable, calm and genuinely homely. The home is also conveniently...
Swan House is a purpose-built care home in Willenhall, West Midlands, offering residential care, dementia care, respite care and rehabilitation care.
Fully refurbished in 2024, Swan House is a bright, modern home where the focus is firmly on everyday life. With 61 spacious single rooms, 16 en-suite wet rooms, beautiful gardens and a residents' kitchenette, the home is designed to feel comfortable, calm and genuinely homely. The home is also conveniently located close to local shops and amenities in Short Heath, Willenhall.
Swan House is a warm, welcoming community where families are encouraged to stay closely involved in residents' daily lives, with open visiting and a real sense of inclusion. The team takes real pride in the little things: freshly prepared meals, a varied activities programme and the kind of genuine attention that makes residents feel safe and settled, whether joining for a short stay or making Swan House a long-term home.
Specialist dementia care is delivered with patience, consistency and compassion, in an environment designed to support residents living with all stages of the condition. For those joining on a respite basis, every short-term stay is managed to feel as settled and familiar as possible, giving family carers the reassurance they need to rest.
The deputy home manager has 17 years of experience in the care sector and joined Swan House in April 2024. She is passionate about maintaining a warm, family atmosphere where every resident feels genuinely valued and cared for.
Swan House is located at Pooles Lane, Short Heath, Willenhall, WV12 5HJ.
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Care Provided by Swan House
Primary Care Categories
Older Person Care
Dementia
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Younger Adults
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 61 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Bariatric Care/Obesity
Convalescent Care
Facilities
Own Furniture if required
Close to Local shops
Near Public Transport
Lift
Wheelchair Access
Gardens
Residents Kitchenette
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
From £1,195
From £1,295
Residential Dementia Care
From £1,295
From £1,395
Nursing Care
From £1,395
From £1,495
Nursing Dementia Care
From £1,495
From £1,595
Contact Swan House to confirm what's included and get a personalised quote:
Our advertised costs are a guide only and depend on the outcome of a full pre-admission assessment. Nursing fees quoted will require Funded Nursing Care to be added additionally. For an exact price tailored to your needs, please contact Swan House.
The price(s) shown are provided by the care home. Contact Swan House for full pricing details and T&Cs.
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Support you may be entitled to
If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Review from Paul H (Son of Resident) published on 12 July 2017 Submitted via Website•
Overall Experience
Staff and management of Swan House. I would like to thank you all for the excellent level of care and attention in all areas that you provided for my mother whilst in your care for the last year of her life.
When we decided to move my mother because she was clearly not being looked after...
Staff and management of Swan House. I would like to thank you all for the excellent level of care and attention in all areas that you provided for my mother whilst in your care for the last year of her life. When we decided to move my mother because she was clearly not being looked after elsewhere, we wanted to be sure we chose the right home and so we were extra vigilant in our search. A true measure of quality care is what you see in the faces and body language of the residents and staff is a much better indicator of performance, attention and care. We contacted the social services and medical agencies to apply for the funding and care package. Once again, the help and support from Swan House was excellent. We were amazed at the short space of time it took for mother to settle in.
My mother’s dignity was always respected by the staff who were always very patient and prompt to attend to her needs.
↩Reply from Julie Hinton, Home Manager at Swan House
Thank you for your kind review.
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Review from I A (Son of Resident) published on 12 July 2017 Submitted via Review Postal Card•
Overall Experience
In the two months that my father has been in Swan House we have been delighted with the care he has received. It has been a great reassurance to the family to know that he is being so well looked after.
In the two months that my father has been in Swan House we have been delighted with the care he has received. It has been a great reassurance to the family to know that he is being so well looked after.
↩Reply from Julie Hinton, Home Manager at Swan House
The team and I would like to thank you for your kind review.
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Review from Brian F (Brother of Resident) published on 21 June 2017 Submitted via Review Postal Card•
Overall Experience
Well organised. Staff are very friendly and helpful. Very caring to everyone. Staff also relate very well with the patients and visitors.
Standard of cleanliness is very good. Rooms are well furnished and patients are allowed to have many personal items in their rooms so that they feel very...
Well organised. Staff are very friendly and helpful. Very caring to everyone. Staff also relate very well with the patients and visitors. Standard of cleanliness is very good. Rooms are well furnished and patients are allowed to have many personal items in their rooms so that they feel very homely.
Very good parking facilities.
↩Reply from Julie Hinton, Home Manager at Swan House
Thank you for your kind review. Julie Hinton.
Home manager.
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Review from Wendy B (Daughter of Resident) published on 21 June 2017 Submitted via Review Postal Card•
Overall Experience
Absolutely marvellous place. I had heard awful things about care homes - but not this one! My mom is treated like a friend - Caring, considerate, nothing is too much trouble.
The carers are here for me too, a hug and kind words go a long way!
Absolutely marvellous place. I had heard awful things about care homes - but not this one! My mom is treated like a friend - Caring, considerate, nothing is too much trouble.
The carers are here for me too, a hug and kind words go a long way!
↩Reply from Julie Hinton, Home Manager at Swan House
Thank you Wendy for taking the time to write a review, I am so glad you are happy with your moms care.
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Review from Matthew H (Grandson of Resident) published on 2 June 2017 Submitted via Review Postal Card•
Overall Experience
My grandfather was always treated with respect and dignity. You made the last two years of his life as happy and safe as possible. Thank you for the care you have given him. I would recommend this care home.
My grandfather was always treated with respect and dignity. You made the last two years of his life as happy and safe as possible. Thank you for the care you have given him. I would recommend this care home.
↩Reply from Julie Hinton, Home Manager at Swan House
Th0 you, Matthew for such a lovely review, we are glad we made your Grandfather's last years with us happy ones.
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Review from L H (Daughter of Resident) published on 28 September 2016 Submitted via Website•
Overall Experience
My father had excellent care from staff, his room was very nice and clean and he really enjoyed his stay. He stated he thought the food was very nice and felt very comfortable during his stay and was well looked after.
My father had excellent care from staff, his room was very nice and clean and he really enjoyed his stay. He stated he thought the food was very nice and felt very comfortable during his stay and was well looked after.
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Review from Josh P (Great-Nephew of Resident) published on 27 September 2016 Submitted via Website•
Overall Experience
I would like to say uncle is very happy at Swan House. All the staff are very friendly and helpful. The home is very clean and the other residents and uncle always look clean and tidy. They are always treated with the respect they deserve.
I would like to say uncle is very happy at Swan House. All the staff are very friendly and helpful. The home is very clean and the other residents and uncle always look clean and tidy. They are always treated with the respect they deserve.
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Review from Demi S (Friend of Resident) published on 1 September 2016 Submitted via Website•
Overall Experience
Extremely lovely home, very caring people always on the go. Whenever I go there they always make you feel very welcome. Activities are great to keep the residents fit and happy. A wide range of activity for all abilities so no one feels as though they can't join in on the fun. My relative is always...
Extremely lovely home, very caring people always on the go. Whenever I go there they always make you feel very welcome. Activities are great to keep the residents fit and happy. A wide range of activity for all abilities so no one feels as though they can't join in on the fun. My relative is always telling me about how very happy they are at the home and settled. Definitely, recommend to others.
↩Reply from Julie Hinton, Home Manager at Swan House
Thank you for you review, I am glad your relative is happy and settled with us.
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Review from Michelle C (Friend of Resident) published on 1 September 2016 Submitted via Website•
Overall Experience
I went along to visit a friend and was very impressed with the friendly atmosphere at Swan House, the staff were very welcoming and it was a professional environment. It looked clean everywhere and I would definitely visit again.
I went along to visit a friend and was very impressed with the friendly atmosphere at Swan House, the staff were very welcoming and it was a professional environment. It looked clean everywhere and I would definitely visit again.
↩Reply from Julie Hinton, Home Manager at Swan House
Thank you for your review. I am glad that you were impressed by our Home and hope you visit again soon.
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Review from Christine B (Great Great-Niece of Resident) published on 31 August 2016 Submitted via Website•
Overall Experience
When l visited first noticed the cleanliness of the home the staff were very helpful and residents seemed very happy and contented and say how well they are treated and the food was very good. Staff seemed to go out their way to make sure that residents are clean and comfy l would recommend and...
When l visited first noticed the cleanliness of the home the staff were very helpful and residents seemed very happy and contented and say how well they are treated and the food was very good. Staff seemed to go out their way to make sure that residents are clean and comfy l would recommend and would even stay here if need be.
↩Reply from Ann Thomas, Home Administrator at Swan House
Thank you for taking the time to complete a review on our service Mrs Bonn.
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Review from Joanne S (Granddaughter of Resident) published on 26 August 2016 Submitted via Website•
Overall Experience
The care my Grandmother receives from all staff at Swan House is outstanding. The home is always clean and 'homely' and the staff are always polite, helpful and appear attentive to all service users.
My Grandmother is very happy residing here and has built up positive relations with both staff...
The care my Grandmother receives from all staff at Swan House is outstanding. The home is always clean and 'homely' and the staff are always polite, helpful and appear attentive to all service users.
My Grandmother is very happy residing here and has built up positive relations with both staff and other service users, she is as happy here as she would be living with family.
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Review from Mike G (Grandson of Resident) published on 25 August 2016 Submitted via Website•
Overall Experience
I've been to visit my granddad at Swan House care home .. this is a few times I've been here and I have to say my grandad is very happy and settled .. everyone is very friendly ... I thought they all do a fantastic job ... ( I couldn't do it ) we visited when the activities ladies was doing " fine...
I've been to visit my granddad at Swan House care home .. this is a few times I've been here and I have to say my grandad is very happy and settled .. everyone is very friendly ... I thought they all do a fantastic job ... ( I couldn't do it ) we visited when the activities ladies was doing " fine dining" and the food looked better than most restaurants. The ladies did tell us that the chef had done the food. It was a very nice experience for all the residents... they all seem to enjoy the food and .... alcohol free wine. The home is a nice happy place to visit. Keep up the good work.
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Review from Amy B (Friend of Resident) published on 23 August 2016 Submitted via Website•
Overall Experience
I am a friend of a resident. The staff are always pleasant and very welcoming. They show the residence the utmost care and attention and treat them as if they were family. The place is lovely and clean and would highly recommend!
I am a friend of a resident. The staff are always pleasant and very welcoming. They show the residence the utmost care and attention and treat them as if they were family. The place is lovely and clean and would highly recommend!
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Review from Jacqueline M (Friend of Resident) published on 8 August 2016 Submitted via Website•
Overall Experience
This is one of the best care homes in Walsall. The staff are very friendly and caring All ways have time for my friend even the cleaner stops and chats with her and me asking how we are etc. The meals are very good. Very clean.
Always a friendly face greets you when you arrive.
This is one of the best care homes in Walsall. The staff are very friendly and caring All ways have time for my friend even the cleaner stops and chats with her and me asking how we are etc. The meals are very good. Very clean.
Always a friendly face greets you when you arrive.
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Review from Ellie M (Granddaughter of Resident) published on 22 July 2016 Submitted via Website•
Overall Experience
My grandmother has been in the home for a year, she is treated with respect and loves it at Swan House. The staff treat her like they would their own, we couldn't wish for a better home for her to live in.
My grandmother has been in the home for a year, she is treated with respect and loves it at Swan House. The staff treat her like they would their own, we couldn't wish for a better home for her to live in.
↩Reply from Ann Simmonds, Regional Manager at Swan House
Thank you for your comments, we appreciate your time and effort in making this review.
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Review from Dave N (Nephew of Resident) published on 22 July 2016 Submitted via Website•
Overall Experience
We secured a room for my Aunt at Swan House in April 2016. She is a lovely person, 87 years old and has special needs. The death of her sister in April, who looked after her for 70 odd years left her confused and essentially homeless. Following initial respite care, and feeling dismay at solutions...
We secured a room for my Aunt at Swan House in April 2016. She is a lovely person, 87 years old and has special needs. The death of her sister in April, who looked after her for 70 odd years left her confused and essentially homeless. Following initial respite care, and feeling dismay at solutions being offered elsewhere, we called into Swan House and asked if they could look after her. We were fortunate with the timing and she moved in a few days later. We have not looked back since and my aunt was welcomed into the home by the manager and staff .
She has settled in so well, her room is immaculate, the staff are kind and attentive, she is eating well. The staff have really taken to her and they treat her kindly and with dignity. She has gained confidence with staff and residents and we support them by visiting most days of the week.We are so pleased that Swan House took her in, will always be grateful.
↩Reply from Ann Simmonds, Regional Manager at Swan House
Thank you for your comments. I'm glad that you've had a very positive experience and we are happy to know the home is delivering a good service.
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Review from Melanie P (Friend of Resident) published on 22 July 2016 Submitted via Website•
Overall Experience
I am a friend of a resident and have visited on many occasions. I have witnessed the staff talking to the residents with dignity and respect and nothing is too much trouble for them. One time I arrived when the residents were about to have their evening meal and was surprised and impressed by the...
I am a friend of a resident and have visited on many occasions. I have witnessed the staff talking to the residents with dignity and respect and nothing is too much trouble for them. One time I arrived when the residents were about to have their evening meal and was surprised and impressed by the choices they had and also the presentation. The layout of the home is spacious and immaculately kept, staff are always on there feet and doing something whether it be taking care of the residents or maintaining the cleanliness of the home. I would strongly recommend this care home to anyone who needs 24 hour care.
↩Reply from Ann Simmonds, Regional Manager at Swan House
We appreciate the time and effort you've made to make this review. We value your comments. Thank you.
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Review from Mike C (Son of Resident) published on 22 July 2016 Submitted via Website•
Overall Experience
My dad is really happy at the home, the staff are lovely. There is such a great atmosphere within the home and we are always made to feel welcome. There is always something going on to occupy the residents and families are encouraged to take part.
My dad is really happy at the home, the staff are lovely. There is such a great atmosphere within the home and we are always made to feel welcome. There is always something going on to occupy the residents and families are encouraged to take part.
↩Reply from Ann Simmonds, Regional Manager at Swan House
Thank you for taking the time and effort to make this review. Your comments are gratefully accepted. We are happy to know the home is doing well and delivering a good service.
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Review from Robin T (Grandson of Resident) published on 23 June 2016 Submitted via Website•
Overall Experience
I have already recommended Swan House to friends due to the hard work that they do in caring and supporting my Pops. I know that he is not the easiest person to work with but nothing is too much trouble. I can't speak highly enough of the staff and manager there in making my Pops final few months a...
I have already recommended Swan House to friends due to the hard work that they do in caring and supporting my Pops. I know that he is not the easiest person to work with but nothing is too much trouble. I can't speak highly enough of the staff and manager there in making my Pops final few months a better place for him to be. Gold star award guys.
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Review from Georgina (Daughter of Resident) published on 23 June 2016 Submitted via Website•
Overall Experience
I met with the new manager who was enthusiastic and knowledgeable about the home and had a very caring attitude towards my father.
Its refreshing to see that a manager meets and greets not only the residents at the home but makes herself available to families at all different times when I'm sure...
I met with the new manager who was enthusiastic and knowledgeable about the home and had a very caring attitude towards my father. Its refreshing to see that a manager meets and greets not only the residents at the home but makes herself available to families at all different times when I'm sure that she has a great deal of work to do herself.
Keep up the fabulous work and congratulations to the company on your choice of manager.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 May 2024
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
There are no accreditations posted yet for Swan House.
Meet the Team (6)
Shirley GibbsJob Title Registered Manager.Joined 2024
I joined the team here at Swan House on 5th February 2024.
I have been working in the Caring Profession for 45 years, starting out as a Care...
I joined the team here at Swan House on 5th February 2024.
I have been working in the Caring Profession for 45 years, starting out as a Care Assistant and senior Carer and then qualifying as a Registered Nurse.
I chose to return to my first love of working in Care Homes and became a Deputy Manager, Home Manager and Regional Support Manager.
I have a passion for person-centred care and best practice.
I have 3 grown-up Children who I am extremely proud of and 4 gorgeous Granddaughters.
My hobbies are music, walking and family.
Leanne FletcherJob Title Deputy ManagerJoined 2024
I joined the team at Swan House on 26th April 2024.
I have been working in Care since leaving school 17 years ago.
My experience being previous...
I joined the team at Swan House on 26th April 2024.
I have been working in Care since leaving school 17 years ago.
My experience being previous Deputy Manager roles for large Care providers.
I have a passion for getting things right and maintaining a family atmosphere.
I have 3 fur babies and 2 gorgeous Nephews I love to spend time with. On the days that I am not working I enjoy listening to music and visiting my family.
Julie KeayJob Title Business Administrator.Joined 2024
I started my journey at Swan House in June 2024.
My experience is in office management for 12 years.
I am married with 3 grown-up children, 3...
I started my journey at Swan House in June 2024.
My experience is in office management for 12 years.
I am married with 3 grown-up children, 3 Grandchildren and 1 on the way.
I have been involved in Charity fundraisers for approximately 30 years enjoying every moment of this.
I enjoy reading, crosswords, Candy Crush, meals out and time with the family.
Michelle PoynerJob Title Clinical LeadJoined 2024
I have been appointed as Clinical Lead for Swan House starting 11th November 2024.
My healthcare experience over 2 decades has given me the...
I have been appointed as Clinical Lead for Swan House starting 11th November 2024.
My healthcare experience over 2 decades has given me the resources to put passion into my work.
Providing dignity and respect in a way that is person-centred to our Residents.
I am a Mother of 5 and have a British Bull Dog. I am also a uniformed Scout Leader.
Ian PritchardJob Title Chef ManagerJoined 2023
I have worked at Swan House for 19 months now.
I worked previously 6 years as Head Chef, and 15 years working as a Carer and Deputy Manager.
I love creating new dishes and take pride in my
I am also an avid Star Wars nerd.
Yolly TubisJob Title Activity Lead.Joined 2019
I have been employed at Swan House since December 2019 as activity lead.
I enjoy my role and it still has the same feeling of excitement as when I...
I have been employed at Swan House since December 2019 as activity lead.
I enjoy my role and it still has the same feeling of excitement as when I first started until now.
I take pride in my work.
I love bringing to our Resident's faces and enjoy every aspect of my job as I can be anybody.
I am married and been in the UK for 24 years moving from the Philippines.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Swan House to verify any information. View our terms and conditions. Swan House has an Enhanced Service -what an Enhanced Service includes.
