





Swan House is a purpose-built care home in Willenhall, West Midlands, offering residential care, dementia care, respite care and rehabilitation care.
Fully refurbished in 2024, Swan House is a bright, modern home where the focus is firmly on everyday life. With 61 spacious single rooms, 16 en-suite wet rooms, beautiful gardens and a residents' kitchenette, the home is designed to feel comfortable, calm and genuinely homely. The home is also conveniently...
Care Provided by Swan House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our advertised costs are a guide only and depend on the outcome of a full pre-admission assessment. Nursing fees quoted will require Funded Nursing Care to be added additionally. For an exact price tailored to your needs, please contact Swan House.
The price(s) shown are provided by the care home. Contact Swan House for full pricing details and T&Cs.
Contact Swan House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Absolute Healthcare Swan House Ltd
- Private Owned
Person in charge
- Shirley Gibbs (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (61)
- Single Rooms with ensuite Wet Room (16)
Visiting
- No limitation on visiting hours
Parking
- On-site Car Park Available
Swan House Reviews (80)
Swan House has a Review Score of 9.9 (9.859) out of 10, based on 19 reviews in the last 2 years.
Over all time Swan House has 80 reviews.
Since the new manager came in in February the home is going in an upwards direction. The whole atmosphere in the home has changed for the better it's a warm and welcoming experience. The staff are fabulous they give the residents the care and dignity they deserve always with a smile on their faces. I highly recommend anyone looking for a care home in Willenhall to consider Swan House it is such a difficult decision for a family to make you won't be disappointed.
Thank you so much for your kind words. It is a pleasure to care for your Dad - we aim to create a family atmosphere including relatives who are our extended family. We operate an open-door policy. Two-way communication and active listening are essential for all parties to enhance resident's care. Thank you once again for your positive feedback.
Really good support for my nan going through the end of life. Treat the residents with dignity whatever the case and the staff seem absolutely lovely and the facilities are good and quite spacious for Nan to rest. A big thank you to all the staff for supporting my nan for the last few years.
Thank you for your kind comments. It was an absolute pleasure to care for your Nan, we will miss her very much. Sending our heartfelt condolences to your family. If you require any support, please do not hesitate to contact us.
I went with Swan House Care Home after looking at the reviews and what a care home!
Yes, it's not the swankiest of places, but spotlessly clean and run like clockwork from staff who clearly care. One of the things you hear about care is the constant turnover in staff, well not in this place.
Three staff members in particular, I thank you for everything you did for Dad. You did him, me, yourselves and Swan House proud and I thank you from the bottom of my heart.
Your care, devotion, courtesy, love and respect was always evident. You called me always regarding Dad's care day or night.
He loved being there, he felt safe, protected and at home, thank you! I can't put into words my gratitude and thanks.
We thank you for your kind words, they mean a lot to the staff. The post will be shared. On a personal note, I know I speak for all the staff when I say it was an honour and privilege to be part of your father's life and to support him in his care needs. Thank you again.
Home Manager.
Originally unsure about putting Mom into care, we need not have worried. The staff and management at Swan House are superb. The building is well kept internally and whilst plain is spotlessly clean. Mom, who at best could be described as a picky eater, assures me of how good and plentiful the food is. From what I have seen when visiting, which by the way visitors are welcome all day, the staff are extremely caring and very experienced in the way they handle and communicate with the residents. I only hope that when it's my time in life to receive care that the likes of Swan House are still there.
My mom has said she never knew that people could care as much as the staff here. The food is also very nice.
I should not have worried. The staff are all excellent in every way, which is the most important thing as far as I am concerned.
Dad is well looked after, the food is very good, and his en-suite room is lovely and sunny and faces the garden.
There are plenty of activities planned if residents want to join in, and for his 100th Birthday, a real fuss was made about him.
The home is kept clean and tidy throughout, and we can visit every day if we want to.
Overall, I am delighted with Swan House, not just for him but for me too.
Thank you for your lovely review. I will pass your kind words on to the team.
Family and friends welcome with a smile and a homely atmosphere.
Thank you for your review, Jacqueline. I am so pleased that you are happy with the support and care your mom receives.
Staff are very friendly.
They look after my mother very well.
It takes a lot of worry off me, knowing she's being looked after.
Thank you for your kind review, Ann. I am so glad you are happy with the care that your mom receives.
Everyone is so helpful, especially in these difficult times. It's been a last resort placing my mum in a care home, but she seems happy and well settled.
Thank you for the review you have submitted, Kim. I am glad that you feel your mom has settled well and she is happy.
We had to make a decision to put my mum-in-law to Swan House, which caused the family great distress but was not a worry once we got there. She was made very welcome, and they looked after her really well. It is all new to us all, but the staff there answered questions, kept us in touch on how she is, as she has dementia, this is hard, but the staff are great with her.
Thank you for your review. I am so pleased that you are happy with the care your Mom receives.
The care my mother received at Swan House is always fantastic; she feels happy and well cared for, which puts us at ease even more so during these uncertain times to know she is being given the best care possible.
Thank you for your kind review. I am glad that you and your mom are happy with the care received.
Swan House is the perfect choice for my mama care. Staff are respectful and friendly and do all they can to look after the residents. Always inform us of what going on, and have been extremely helpful during the difficult time with Covid. My mam is a lot happier in herself just being here. Well done to everybody concerned. Many thanks.
Thank you for your review, I am glad that you are happy with the care she receives.
On the day of the visit, staff were helpful, explained visitation during quarantine and well on time. Grandmothers room is clean and tidy, and checks seem frequent.
Thank you for your kind review; I am glad that you are happy with the care received.
Knowing things cannot be 100%, I know everyone in "Swan House" do their very best in caring for my husband. Anything I ask of them is never too much trouble. My husband is upstairs in the nursing part, so at the moment, he cannot go downstairs and mix, so there's no entertainment for him, so we depend on staff to keep him cheerful, which they got to great lengths to do so. I Skype most days and carers are good enough to set it up for home. I bought a tablet a few days before lockdown. I cannot say enough good things about all staff.
Thank you for your kind words; I am glad that you are happy with the care that he receives.
Visited my mother today. We are greeted promptly by the manager at the entrance to the home and asked to meet a nurse in the pod in the garden for a test for Covid. After text and wait for results in pleasant surroundings, we are escorted to Mother's room, wearing protective clothing. After allowed time, the nurse returns and escorted us back to reception. I visited with my son, and we're both happy with the experience.
Thank you for your kind review, I am glad that you are happy with the experience when visiting.
The team at Swan House have done a fantastic job over the last 12-months keeping residents safe during extremely challenging times. They have kept us fully informed of any health issues and have been responsive when contacted by phone. They continue to strive to open the home to as many visitors as safely possible; we hope visiting can soon return to normal. A massive thanks to all the staff and their effort over the last 12-months.
Thank you for your kind review. We are glad that you are happy with the home and the staff.
The team at Swan House are really lovely and caring. The care home itself is very clean and welcoming. It would benefit from having more staff to ensure support for toileting requirements. The rooms are spacious and clean.
Thank you for your review; I am always available if you wish to discuss anything further.
Very pleased with Swan House care home, and the care my mom receives is excellent.
Thank you for your review; I am glad to hear that you are happy with the care that Mom receives.
Satisfactory in most care needs.
Given the care that she requires.
Thank you for your review; I am glad to hear you are happy with the care received.
My aunt and uncle have received excellent standards of care in this home during the past few years since they've been there. Everyone, from the managers, deputy managers, cooks, cleaners, nurses and all carers treat them with dignity and love. They know them as individuals and go out of their way to meet their individual needs and personal likes and dislikes. On many occasions, they have even taken on duties in their own time - such as dropping off and picking up hearing aids, to enhance their personal comfort. They treat their residents like their own family, and this has been made very clear to me when speaking with my aunt and uncle, who talk about the staff as if they are an extension of our family. During the pandemic, it has been an enormous relief to me and my family, knowing that my aunt and uncle are in the care of such a professional, dedicated team. The staff are equally empathetic to me as a family member too, and I cannot praise them highly enough for their efforts.
Thank you so much for your kind review; your Aunt and Uncle are a pleasure to look after.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Swan House.
There are no upcoming events for Swan House.
Awards / Recognitions (1)
- 01 Apr 2017Recipient: Swan House
Accreditations
There are no accreditations posted yet for Swan House.
Meet the Team (6)

I joined the team here at Swan House on 5th February 2024.
I have been working in the Caring Profession for 45 years, starting out as a Care Assistant and senior Carer and then qualifying as a Registered Nurse.
I chose to return to my first love of working in Care Homes and became a Deputy Manager, Home Manager and Regional Support Manager.
I have a passion for person-centred care and best practice.
I have 3 grown-up Children who I am extremely proud of and 4 gorgeous Granddaughters.My hobbies are music, walking and family.

I joined the team at Swan House on 26th April 2024.
I have been working in Care since leaving school 17 years ago.
My experience being previous Deputy Manager roles for large Care providers.
I have a passion for getting things right and maintaining a family atmosphere.
I have 3 fur babies and 2 gorgeous Nephews I love to spend time with. On the days that I am not working I enjoy listening to music and visiting my family.

I started my journey at Swan House in June 2024.
My experience is in office management for 12 years.
I am married with 3 grown-up children, 3 Grandchildren and 1 on the way.
I have been involved in Charity fundraisers for approximately 30 years enjoying every moment of this.I enjoy reading, crosswords, Candy Crush, meals out and time with the family.

I have been appointed as Clinical Lead for Swan House starting 11th November 2024.
My healthcare experience over 2 decades has given me the resources to put passion into my work.
Providing dignity and respect in a way that is person-centred to our Residents.
I am a Mother of 5 and have a British Bull Dog. I am also a uniformed Scout Leader.

I have worked at Swan House for 19 months now.
I worked previously 6 years as Head Chef, and 15 years working as a Carer and Deputy Manager.
I love creating new dishes and take pride in myI am also an avid Star Wars nerd.

I have been employed at Swan House since December 2019 as activity lead.
I enjoy my role and it still has the same feeling of excitement as when I first started until now.I take pride in my work.
I love bringing to our Resident's faces and enjoy every aspect of my job as I can be anybody.
I am married and been in the UK for 24 years moving from the Philippines.
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