Submit a Review for Hazelwell Lodge
67 Station Road, Ilminster, TA19 9BQ
View full details of Hazelwell LodgeLatest Reviews for Hazelwell Lodge
09 February 2026
Mum had advanced dementia when she went to Hazelwell Lodge in Ilminster. She had always fiercely asked not to be moved into a care home but her condition became so bad we had no choice. In my experience the staff at Hazelwell have been amazing. Mum can be very aggressive and abusive at times due
to the dementia but the staff know how to deal with her in a calm and non-confrontational way. They keep me updated of any changes and I can tell that they are very fond of her despite her behaviour! Many of them knew mum in better times so are particularly kind and patient with her which has made it much easier for us as a family.
05 February 2026
I have always found the staff to be caring and supportive of a residents and keep me informed of any issues with health or behaviour. There seem to be a variety of activities and events and family are always made welcome.
05 February 2026
Mum was a resident for 4.5 years + following a fall at home during the pandemic.The care she received throughout was fantastic. Staff turnover was low & communications between them were excellent; on arrival it was common for the greeting carer to know exactly where Mum was in the home, how well
(or not) she had slept & if she was eating/drinking well that day.Following the pandemic they were able to reinstate many of the regular visitors & activities they'd enjoyed pre-Covid & as Mum's dementia worsened, appropriate adjustments were made to ensure she had opportunity to join others for mealtimes & activities, but only if she wanted to.
Mum's end of life was handled with the utmost dignity by everyone involved, including domestic & maintenance staff & every effort was made by HL to ensure that her family were able to be with her at any time during her final days.We were so pleased that she was able to live there to the end & receive wonderful end of life care from those familiar to her
30 January 2026
My wife, suffering from Alzheimer's became a full time resident at Hazelwell Lodge in February 2020. She was initially combative with the staff and that was why she was moved to Hazelwell, the care home she was at before then could not successfully cope with her.
It was immediately apparent to me
that Hazelwell Lodge staff had the right mindset to cope with difficult residents. My wife settled down and unfortunately I was not able to see her when the pandemic was in full flow. 6 months later when I was able to see her in the open air I was so shocked to see how she had deteriorated I could not bear to see her and kept away for about a year. I then re-engaged and whilst I still find it hard visiting I have kept my promise to the family.
I have to say that the care home is numerically well staffed, which is important and all the staff I have contact with are very competent, friendly and accommodating. I really cannot fault the service that is given in the care home.
29 January 2026
Mum was at the care setting for nearly 4 years and during that time received care to a very high standard.
As a family we were very satisfied Mum's complex care needs were met on an ongoing basis, this was down to the high quality of care team members and a very professionally run organisation.
Thank you again to everyone at Hazelwell Lodge, in particular to Marie, Head of Care at the Lilies and her team for doing such a great job looking after Mum.
29 January 2026
Hazelwell lodge is a home from home keeping elderly vulnerable people safe and cared for in a way that's kind and dignified.
The staff have leadership from an excellent manager . Food is plentiful and home cooked .
23 January 2026
I have been really happy with the care my relative has received, the staff have taken time to understand his needs, likes, dislikes and his character. I have been kept informed of any issues/needs and medical changes.
I had the pleasure of joining him for Xmas dinner where I was very impressed
with both the quality and quantity of the food offered.
The staff are all very friendly and approachable and where I have had any queries or concerns they have been open and honest.
I feel comfortable when visiting in that i can make a cup of tea, talk to the residents and staff and have a laugh and joke, its a very relaxed homely atmosphere.
It would be great if there were a few more facilities/active activities available like a walking machine, indoor bike as some residents may benefit from these. Parking for visitors can be a challenge at times.
15 December 2025
Hazelwell Lodge was amazing for my mum, she really improved under their care. The staff are so kind and caring and really go above and beyond for all the residents. Nothing is too much trouble and I liked that I was kept informed of how my mum was when she was ill or needed anything.
The food is
really good and nutritious, it's varied and mum enjoyed the two delicious roasts a week. The home has regular music entertainers to come in, which are very good. I can't recommend Hazelwell enough, they really are a special team.
11 July 2025
My mum has been a resident at Hazelwell for 6 months now. She found the transition very difficult and needed a lot of support and the staff were nothing but kind and compassionate with her. We've been able to visit her at any time of night or day, without issue.
As a family we are secure in the
knowledge that in her twilight years our mum is well cared for and surrounded by nothing but kindness, compassion and support.
06 May 2025
My Father has been a resident at Hazelwell for approximately six months. At first my brothers and I were quite concerned about how Dad would settle in and how well he would be cared for. I can honestly say, we had nothing to worry about, as he settled in and was made to feel at home immediately, and
has all the care and attention he could possibly need. We visit our father every few weeks and Dad is always very content, clean, well fed and has built great rapport with the care staff. We could not be happier with Hazelwell and all the staff.
13 March 2025
Excellent - In all respects.
10 January 2025
My grandmother has been a resident at Hazelwell Lodge for several years and I couldn't be happier that she is cared for here. I go and visit her every few months when I'm in the area and she is always clean, content and well cared for. The staff are very kind, caring and professional, even when
dealing with very challenging residents and everyone is afforded great dignity and respect. The rooms are clean and there are lots of activities put on to keep residents engaged and entertained. My latest visits were around Christmas, and the decorations were simply beautiful. A big thank you to the staff for their exceptional hard work and the care and kindness they show to my grandmother.
24 September 2024
I am very happy that my wife is a resident at Hazelwell Lodge. She has had several issues since taking up residence all of which have been dealt with with care and compassion. My wife can be very difficult at times but I have never seen anything but kindness by the staff towards her. I also receive
nothing but kindness and am always made to feel welcome.
24 July 2024
My father-in-law was staying here for a year before he sadly passed away very recently. The care he recieved was of a very high standard. He really didn't want to go into a home but after just a few weeks he felt right at home. The staff are very friendly and nothing was too much trouble. Various
activities meant there was something for everybody. We initially had a few issues with food as he was gluten-free and also on a soft food diet. But this was sorted very quickly and the staff spoke to us in depth about his dietary needs. Can't thank them enough for everything they did for him.
28 June 2024
Hugely impressed with Hazelwell Lodge. The staff consistently offer a supportive and genuinely caring environment. My mother, whose needs are complex and include Alzheimer's, has been at Hazelwell for some time now and is completely comfortable and secure.
5 stars.
29 February 2024
From the moment Dad entered the home his needs have been met. Everyone is so caring, kind, considerate and helpful. Putting Dad's wants/needs is very much the home's ethos. Despite Dad's challenges, especially his behaviour they have never complained, just continued to support him. There is a
brilliant programme of events and activities, tailored to everyone’s abilities. His room is well appointed with everything he needs and the whole home is bright, welcoming and still retains a homeliness. I would highly recommend Hazelwell to anyone looking for a care home for their loved one with dementia. They are the epitome of the word ‘care’.
17 May 2023
My wife was in Hazelwell Lodge for six months in that time the staff treated and looked after my wife was excellent. Nothing was too much trouble for them.
17 May 2023
My mum went to live at Hazelwell Lodge in November 2022 due to her dementia. Not an easy decision for me but her transition was seamless due to the professionalism of the staff. I have always found the staff to be caring and attentive to all aspects of Mum's well-being and are very approachable.
Sadly, Mum passed away at the beginning of April 2023. Her care and comfort were very well managed by the staff.
17 May 2023
Staff are excellent in their understanding, compassion and care of my uncle's needs. He was happy and settled under their care for the first five years he was at Hazelwell Lodge.
23 August 2022
Mum went into the home 2 weeks before the 1st lockdown and we as a family were very worried how mum would cope, but the home ensured we had face time whenever we wanted to see and speak to mum this was so so good for us as well as mum. We were concerned that the home was not that local to us but we
should never have been as we have found that everyone at the home is one big family we couldn't of asked for better care and mum is very happy which is all we can ask for.
Latest Reviews for Hazelwell Lodge
09 February 2026
Mum had advanced dementia when she went to Hazelwell Lodge in Ilminster. She had always fiercely asked not to be moved into a care home but her condition became so bad we had no choice. In my experience the staff at Hazelwell have been amazing. Mum can be very aggressive and abusive at times due
to the dementia but the staff know how to deal with her in a calm and non-confrontational way. They keep me updated of any changes and I can tell that they are very fond of her despite her behaviour! Many of them knew mum in better times so are particularly kind and patient with her which has made it much easier for us as a family.
05 February 2026
I have always found the staff to be caring and supportive of a residents and keep me informed of any issues with health or behaviour. There seem to be a variety of activities and events and family are always made welcome.
05 February 2026
Mum was a resident for 4.5 years + following a fall at home during the pandemic.The care she received throughout was fantastic. Staff turnover was low & communications between them were excellent; on arrival it was common for the greeting carer to know exactly where Mum was in the home, how well
(or not) she had slept & if she was eating/drinking well that day.Following the pandemic they were able to reinstate many of the regular visitors & activities they'd enjoyed pre-Covid & as Mum's dementia worsened, appropriate adjustments were made to ensure she had opportunity to join others for mealtimes & activities, but only if she wanted to.
Mum's end of life was handled with the utmost dignity by everyone involved, including domestic & maintenance staff & every effort was made by HL to ensure that her family were able to be with her at any time during her final days.We were so pleased that she was able to live there to the end & receive wonderful end of life care from those familiar to her
30 January 2026
My wife, suffering from Alzheimer's became a full time resident at Hazelwell Lodge in February 2020. She was initially combative with the staff and that was why she was moved to Hazelwell, the care home she was at before then could not successfully cope with her.
It was immediately apparent to me
that Hazelwell Lodge staff had the right mindset to cope with difficult residents. My wife settled down and unfortunately I was not able to see her when the pandemic was in full flow. 6 months later when I was able to see her in the open air I was so shocked to see how she had deteriorated I could not bear to see her and kept away for about a year. I then re-engaged and whilst I still find it hard visiting I have kept my promise to the family.
I have to say that the care home is numerically well staffed, which is important and all the staff I have contact with are very competent, friendly and accommodating. I really cannot fault the service that is given in the care home.
29 January 2026
Mum was at the care setting for nearly 4 years and during that time received care to a very high standard.
As a family we were very satisfied Mum's complex care needs were met on an ongoing basis, this was down to the high quality of care team members and a very professionally run organisation.
Thank you again to everyone at Hazelwell Lodge, in particular to Marie, Head of Care at the Lilies and her team for doing such a great job looking after Mum.
29 January 2026
Hazelwell lodge is a home from home keeping elderly vulnerable people safe and cared for in a way that's kind and dignified.
The staff have leadership from an excellent manager . Food is plentiful and home cooked .
23 January 2026
I have been really happy with the care my relative has received, the staff have taken time to understand his needs, likes, dislikes and his character. I have been kept informed of any issues/needs and medical changes.
I had the pleasure of joining him for Xmas dinner where I was very impressed
with both the quality and quantity of the food offered.
The staff are all very friendly and approachable and where I have had any queries or concerns they have been open and honest.
I feel comfortable when visiting in that i can make a cup of tea, talk to the residents and staff and have a laugh and joke, its a very relaxed homely atmosphere.
It would be great if there were a few more facilities/active activities available like a walking machine, indoor bike as some residents may benefit from these. Parking for visitors can be a challenge at times.
15 December 2025
Hazelwell Lodge was amazing for my mum, she really improved under their care. The staff are so kind and caring and really go above and beyond for all the residents. Nothing is too much trouble and I liked that I was kept informed of how my mum was when she was ill or needed anything.
The food is
really good and nutritious, it's varied and mum enjoyed the two delicious roasts a week. The home has regular music entertainers to come in, which are very good. I can't recommend Hazelwell enough, they really are a special team.
11 July 2025
My mum has been a resident at Hazelwell for 6 months now. She found the transition very difficult and needed a lot of support and the staff were nothing but kind and compassionate with her. We've been able to visit her at any time of night or day, without issue.
As a family we are secure in the
knowledge that in her twilight years our mum is well cared for and surrounded by nothing but kindness, compassion and support.
06 May 2025
My Father has been a resident at Hazelwell for approximately six months. At first my brothers and I were quite concerned about how Dad would settle in and how well he would be cared for. I can honestly say, we had nothing to worry about, as he settled in and was made to feel at home immediately, and
has all the care and attention he could possibly need. We visit our father every few weeks and Dad is always very content, clean, well fed and has built great rapport with the care staff. We could not be happier with Hazelwell and all the staff.
13 March 2025
Excellent - In all respects.
10 January 2025
My grandmother has been a resident at Hazelwell Lodge for several years and I couldn't be happier that she is cared for here. I go and visit her every few months when I'm in the area and she is always clean, content and well cared for. The staff are very kind, caring and professional, even when
dealing with very challenging residents and everyone is afforded great dignity and respect. The rooms are clean and there are lots of activities put on to keep residents engaged and entertained. My latest visits were around Christmas, and the decorations were simply beautiful. A big thank you to the staff for their exceptional hard work and the care and kindness they show to my grandmother.
24 September 2024
I am very happy that my wife is a resident at Hazelwell Lodge. She has had several issues since taking up residence all of which have been dealt with with care and compassion. My wife can be very difficult at times but I have never seen anything but kindness by the staff towards her. I also receive
nothing but kindness and am always made to feel welcome.
24 July 2024
My father-in-law was staying here for a year before he sadly passed away very recently. The care he recieved was of a very high standard. He really didn't want to go into a home but after just a few weeks he felt right at home. The staff are very friendly and nothing was too much trouble. Various
activities meant there was something for everybody. We initially had a few issues with food as he was gluten-free and also on a soft food diet. But this was sorted very quickly and the staff spoke to us in depth about his dietary needs. Can't thank them enough for everything they did for him.
28 June 2024
Hugely impressed with Hazelwell Lodge. The staff consistently offer a supportive and genuinely caring environment. My mother, whose needs are complex and include Alzheimer's, has been at Hazelwell for some time now and is completely comfortable and secure.
5 stars.
29 February 2024
From the moment Dad entered the home his needs have been met. Everyone is so caring, kind, considerate and helpful. Putting Dad's wants/needs is very much the home's ethos. Despite Dad's challenges, especially his behaviour they have never complained, just continued to support him. There is a
brilliant programme of events and activities, tailored to everyone’s abilities. His room is well appointed with everything he needs and the whole home is bright, welcoming and still retains a homeliness. I would highly recommend Hazelwell to anyone looking for a care home for their loved one with dementia. They are the epitome of the word ‘care’.
17 May 2023
My wife was in Hazelwell Lodge for six months in that time the staff treated and looked after my wife was excellent. Nothing was too much trouble for them.
17 May 2023
My mum went to live at Hazelwell Lodge in November 2022 due to her dementia. Not an easy decision for me but her transition was seamless due to the professionalism of the staff. I have always found the staff to be caring and attentive to all aspects of Mum's well-being and are very approachable.
Sadly, Mum passed away at the beginning of April 2023. Her care and comfort were very well managed by the staff.
17 May 2023
Staff are excellent in their understanding, compassion and care of my uncle's needs. He was happy and settled under their care for the first five years he was at Hazelwell Lodge.
23 August 2022
Mum went into the home 2 weeks before the 1st lockdown and we as a family were very worried how mum would cope, but the home ensured we had face time whenever we wanted to see and speak to mum this was so so good for us as well as mum. We were concerned that the home was not that local to us but we
should never have been as we have found that everyone at the home is one big family we couldn't of asked for better care and mum is very happy which is all we can ask for.