Hazelwell Lodge, Ilminster, Somerset
Hazelwell Lodge, Ilminster, Somerset
Hazelwell Lodge, Ilminster, Somerset

Hazelwell Lodge is a 50 capacity care home with a highly-experienced team, skilled in looking after the needs of people with dementia-related conditions.

Residents are encouraged to retain as much independence as they feel comfortable with, having a number of lounge areas to choose from, a summer house and a private garden.

One of the home's ways of maintaining a good level of physical and mental fitness amongst service users is to provide a varied activities programme, consisting of both in-house and outdoor hobbies, interests and entertainments.

Hazelwell Lodge is excited to announce the opening of a brand new unit 'The Orchids' in October 2017. This provides an additional 17 bedrooms all with wet room facility and smart TV's. Many of which open out on to a patio area.

In addition to this the new facility provides a beautiful, bright open plan lounge area, and dining room. A theme room with mood lighting transforms in to a movie theatre so residents can enjoy a cinema experience. In addition to this there is a lovely enclosed courtyard with a colourful relaxing water feature.
Please feel free to visit at any time. The home looks forward to welcoming you.

Owner: Miss F Maxin and C Ochoa

Person in charge: Claire Kingdon (Registered Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 50

Rooms with ensuite WC: 33

Weekly Charges Guide: Personal Care Single £600 – £1100 (These prices are only a guideline, please contact Hazelwell Lodge to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Hazelwell Lodge adopts and open door policy, therefore visitors are welcome at anytime.

Parking:

There is a Car park on site.

Latest Care Quality Commission* Report on Hazelwell Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.2 Hazelwell Lodge has a Review Score of 8.2 (8.179)

The Review Score of 8.2 (maximum of 10) for Hazelwell Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Hazelwell Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.729 for Hazelwell Lodge is calculated as follows: ( (35 Excellents x 5) + (13 Goods x 4) ) ÷ 48 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.45 Points relating to the number of positive Reviews for Hazelwell Lodge is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10 Target = 0.200

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hazelwell Lodge?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hazelwell Lodge

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    1

My mother was admitted to Hazelwell Lodge in May 2016 with advanced Dementia. Sadly she passed away in March 2017. However, throughout her stay, we found all aspects of Hazelwell excellent.
The cleanliness of all areas, especially bathrooms, bedrooms etc...
Huge selection of entertainment and trips for residents. The overwhelming feeling that the staff were treating my mother as a member of their own family, this gave me huge reassurances during her stay.

How likely would you be to recommend Hazelwell Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum moved into Hazelwell Lodge with extreme dementia and was also very unwell. All of the staff, management and owner were amazing. The care was definitely to the highest standard. Everyone was very kind, caring, sympathetic, knowledgeable and efficient no matter what their role.
We changed mums room around, put up lots of photos etc (with help from the handyman) and made it her own, this was welcomed. We were there all day, every day and this was welcomed too and because of this, we got to know the staff, management and residents really well.
Sadly mum was so poorly, she was put on an end of life plan, again this was dealt with to the highest level. When mum passed away, the night staff were there with us and ensured that every need was met with support and sympathy.
Hazelwell treats residents as individuals. They recognise that this is their home and that different things make different people happy. Residents all receive the utmost respect and care and we are so grateful to everyone there.

How likely would you be to recommend Hazelwell Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Care and support at Hazelwell Lodge to my mum and family was excellent. All staff at all times were helpful, friendly, caring. Outstanding care all round.

How likely would you be to recommend Hazelwell Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mum was admitted to Hazelwell Lodge toward the end of Nov 16. Shortly thereafter my mum was placed on end of life care. Sadly, mum passed away early Dec 16. Although her time at Hazelwell Lodge was not very long the staff and management at Hazelwell far exceeded my expectations. They went above and beyond their duties. They, without exception, displayed professionalism, care and more importantly compassion. The staff and management at Hazelwell Lodge ensured my mum's last days were comfortable and she passed with the utmost dignity.

How likely would you be to recommend Hazelwell Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Submit a Review for Hazelwell Lodge

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Awards / Recognitions

March 2014

October 2013

November 2012

Job Vacancies

Staff Profiles

Claire

Claire Kingdon

Job Title: Registered Manager

Joined: 1996

Description:

Claire has 20 years experience in the care sector. 18 of these years has been specialising in Dementia Care. She has achieved the N.V.Q level 4 in Health & Social care alongside the Registered Managers Award qualification. She is a qualified Dementia care lead and a Health and Social Care N.V.Q/ Diploma Assessor.
Claire’s origin as an apprentice care assistant also drives her passion and success rate in identifying young people who have the ability to be successful in the care sector making her the perfect role model for any young person with similar aspirations, which has been a major benefit to the Home. Claire is committed and focused on continuing improvement. She is always striving to explore all avenues and innovative ideas to ensure that She, Hazelwell Lodge and the staff achieve to the Maximum levels possible and that the Care that the residents receive is individually and collectively to the highest standard possible.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hazelwell Lodge