
I have never seen anything but kindness by the staff towards her.S R(Husband of Resident/Service User)

His room is well appointed with everything he needs and the whole home is bright,Ann A(Daughter of Resident/Service User)

there are lots of activities put on to keep residents engaged and entertained.R G(Granddaughter of Resident/Service User)

I have never seen anything but kindness by the staff towards her.S R(Husband of Resident/Service User)

His room is well appointed with everything he needs and the whole home is bright,Ann A(Daughter of Resident/Service User)

there are lots of activities put on to keep residents engaged and entertained.R G(Granddaughter of Resident/Service User)

Hazelwell Lodge is a 50- bed care home with a highly experienced team specialising in supporting people living with dementia and mental health conditions.
Many bedrooms include en-suite facilities, Smart TVs and direct access to a secure enclosed garden. Residents are encouraged to personalise their rooms to create familiarity and a warm, homely environment.
The team promote independence wherever possible and offer a range of comfortable spaces for residents to enjoy, including...
Care Provided by Hazelwell Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Personal items such as: toiletries, newspapers, hospital transport, escorts to appointments, hairdressing, Chiropody, and day trips out etc. are not included within the standard charge.
Please contact us for further information.
The price(s) shown are provided by the care home. Contact Hazelwell Lodge for full pricing details and T&Cs.
Contact Hazelwell Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Fedilia Maxin and Christian Ochoa
- Private Owned
Person in charge
- Claire Kingdon (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1992
- Last Refurbishment: 2017
- Number of floors: 2
Room Information
- Single Rooms (50)
- Single Rooms with ensuite Wet Room (23)
Visiting
- Hazelwell Lodge adopts and open door policy, therefore visitors are welcome at anytime.
Parking
- There is a Car park on site.
Hazelwell Lodge Reviews (39)
Hazelwell Lodge has a Review Score of 9.7 (9.703) out of 10, based on 25 reviews in the last 2 years.
Over all time Hazelwell Lodge has 39 reviews.
Good Mum's not deteriated too much, just slightly.
Thank you to all the staff.
If I could suggest any improvements, it would be more outdoor activities and better tracking of residents' belongings, as items occasionally go missing.Overall, Dad is happy, safe, and well cared for, which means everything to us. I would happily recommend Hazelwell to anyone looking for a caring home for a loved one.
Dad has been in there 4 months now and he has improved with his walking with help and support and they manage his dementia so well with the care and support from all the care team and Holly the manager.
They are so supportive that nothing is every too much trouble with dad and us as a family and keeping us informed of anything changes with dad.
There is always plenty of activities going on and trips out that dad really enjoys getting involved with. Family and friends are always made welcome when visiting by all the staff and I can leave with peace of mind knowing that my dad is happy, safe and cared for by the team.
Thank you so much holly and all the staff at hazelwell for what you all do.
Our family are very happy that we choose Hazelwell Lodge for our mum's care.
It means a lot to hear that you feel your mum is treated with dignity and respect, and that you have found Holly and the team helpful and friendly. It is much appreciated.
Hazelwell Lodge staff are all very kind and polite they provided lots of wonderful activities, interaction , music which he loves.
My husband was very lucky as he had lots of family & friends visiting him throughout his stay.
They kept me informed how he was.
They kept my husband safe and happy I couldn't have asked for anything more.
When I went to pick him up to bring him home, he said he was happy to stay there. I was so happy to hear that, as I know one day I may need to be looking for somewhere permanent and I would like it to be Hazelwell.
It's wonderful to hear that he felt safe, happy, and well cared for, and that he enjoyed the activities and music. Thank you for placing your trust in Hazelwell Lodge, we truly appreciate your lovely feedback
I am constantly impressed by the staff at Hazelwell Lodge. Everyone is so friendly, welcoming, and helpful. There is always a warm greeting when I arrive, and it's clear that the staff genuinely care about the residents and know them as individuals.
What stands out most is the kindness and patience shown every day. Whether it is taking the time to understand what someone is trying to communicate, offering a reassuring word, gently redirecting a resident who is distressed or confused, or simply holding a hand and sharing a smile, these small acts of care make an enormous difference.
The atmosphere you create is one of dignity, compassion, and respect. As a family member, it is incredibly reassuring to know that my mum is cared for by people who treat her with such warmth and humanity.
Thank you for the dedication, professionalism, and genuine affection you bring to your work.
We are pleased to hear that you feel welcomed by our team and that the kindness, patience, and compassion shown by our staff give you reassurance. Getting to know our residents as individuals is so important to us, and it...
I was always kept informed regarding my husbands dementia and medical issues. The staff spent time talking to us both to get to know his likes and dislikes. There was always a warm welcome whenever I visited and I couldn't have asked for a better care home.
Providing compassionate, dignified end-of-life care is one of the most important responsibilities we have, and it means a great deal...
I would highly recommend this care home.
Thank you so much for your lovely review and recommendation. We're pleased to hear that you feel our team is caring, friendly, and supportive. It's wonderful that you can see our residents are enjoying the activities, food, and care provided. Your kind words mean a lot to us and to the whole team at Hazelwell Lodge
As Hazel's husband for 55 years, it was hard to leave her in a care home. Hazelwell Lodge staff made it bearable; the care she received was second to none. Hazel does not speak or comprehend, but the staff can make her laugh and sometimes take part in the activities. I really could not have asked for more.
Supporting Hazel is a privilege for us, and moments of laughter & engagement...
Always found that the staff were very helpful and very kind, nothing was too much trouble, right from the managers to the cleaners, and maintenance. The Food always looked good and was plentiful. Activitys were good and the entertainment. I was very pleased we found this home.
Thank you so much for your kind review. We're delighted to hear that you found our team to be helpful, kind, and always willing to go the extra mile. It's also wonderful to know you were pleased with the food and activities. Your feedback means a lot.
The care home staff always contact me if there is anything to report (I live at the opposite end of the country, so it is hard to see him) and I feel confident he is being very well looked after. If asked where he is, he's not too sure, but says "they look after me here".
Were glad you feel reassured about dads care, and its lovely to hear that he feels well looked after.
If you ever need an update or have any queries or concerns, were always here.
Mum had advanced dementia when she went to Hazelwell Lodge in Ilminster. She had always fiercely asked not to be moved into a care home but her condition became so bad we had no choice. In my experience the staff at Hazelwell have been amazing. Mum can be very aggressive and abusive at times due to the dementia but the staff know how to deal with her in a calm and non-confrontational way. They keep me updated of any changes and I can tell that they are very fond of her despite her behaviour! Many of them knew mum in better times so are particularly kind and patient with her which has made it much easier for us as a family.
Thank you for your kind review. We know how hard it is when a loved one with advanced dementia needs fulltime care, and were glad you feel supported. Its wonderful to hear that our teams calm, patient approach has helped your mum settle, especially during challenging moments. Many staff knowing her...
I have always found the staff to be caring and supportive of a residents and keep me informed of any issues with health or behaviour. There seem to be a variety of activities and events and family are always made welcome.
Thank you for your kind review. We're glad to hear you find the staff caring and supportive, and that you feel well-informed. It's also lovely to know you enjoy the activities and always feel welcome when visiting. Your feedback is much appreciated
Mum's end of life was handled with the utmost dignity by everyone involved, including domestic & maintenance staff & every effort was made by HL to ensure that her family were able to be with her at any time during her final days.We were so pleased that she was able to live there to the end & receive wonderful end of life care from those familiar to her
We're pleased the return of...
It was immediately apparent to me that Hazelwell Lodge staff had the right mindset to cope with difficult residents. My wife settled down and unfortunately I was not able to see her when the pandemic was in full flow. 6 months later when I was able to see her in the open air I was so shocked to see how she had deteriorated I could not bear to see her and kept away for about a year. I then re-engaged and whilst I still find it hard visiting I have kept my promise to the family.
I have to say that the care home is numerically well staffed, which is important and all the staff I have contact with are very competent, friendly and accommodating. I really cannot fault the service that is given in the care home.
We appreciate you entrusting us with your wife's care. Supporting residents with complex needs, especially when they are feeling frightened or combative, is something our team takes very seriously, and it means a great deal...
Mum was at the care setting for nearly 4 years and during that time received care to a very high standard.
As a family we were very satisfied Mum's complex care needs were met on an ongoing basis, this was down to the high quality of care team members and a very professionally run organisation.
Thank you again to everyone at Hazelwell Lodge, in particular to Marie, Head of Care at the Lilies and her team for doing such a great job looking after Mum.
Your kind words about our care team and...
The staff have leadership from an excellent manager . Food is plentiful and home cooked .
Thank you again for taking the time to share your feedback it means a lot.
I had the pleasure of joining him for Xmas dinner where I was very impressed with both the quality and quantity of the food offered.
The staff are all very friendly and approachable and where I have had any queries or concerns they have been open and honest.
I feel comfortable when visiting in that i can make a cup of tea, talk to the residents and staff and have a laugh and joke, its a very relaxed homely atmosphere.
It would be great if there were a few more facilities/active activities available like a walking machine, indoor bike as some residents may benefit from these. Parking for visitors can be a challenge at times.
We also...
The food is really good and nutritious, it's varied and mum enjoyed the two delicious roasts a week. The home has regular music entertainers to come in, which are very good. I can't recommend Hazelwell enough, they really are a special team.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 27 Jan 2026
Harry's dedication, compassion and positivity makes a real difference every day to our residents and team. Thank you for everything you do Harry!
- 22 Jul 2025
Today we were delighted to welcome PC Karen and PC Lisa from the south somerset Neighbourhood policing team to Hazelwell Lodge. Our residents thoroughly enjoyed chatting with the constables -...
- 22 Jul 2025
Woody & Gizmo from 'Owl Obsession' stopped by today. Our residents & staff loved meeting them, giving gentle strokes, and a few even held Woody
There are no upcoming events for Hazelwell Lodge.
Awards / Recognitions (10)
- 03 Oct 2024Recipient: Hazelwell Lodge
- 19 Apr 2024Recipient: Hazelwell Lodge
- 11 Nov 2014Recipient: Hazelwell Lodge
Accreditations
There are no accreditations posted yet for Hazelwell Lodge.
Meet the Team (8)

Promoting a culture within the home to ensure a homely and family environment where everyone feels safe, appreciated, valued and able to express themselves.
Continually striving for excellence so that Hazelwell Lodge is a place that everyone associated can feel proud of.

Claire has spent 30 years in Social Care, with 28 of those years dedicated to Dementia Care. She began her journey as an apprentice Health Care Assistant, and that early hands-on start has shaped her caring, down-to-earth approach ever since. Over the years, she’s developed a strong, skilled understanding of dementia support, always focusing on calm, person-centred care.
Alongside her work in care homes, Claire has also spent time consulting, sharing her knowledge to help shape the future of health & social care management and dementia care. Teamwork and fairness are at the heart of everything she does, and she loves encouraging and supporting young people who are beginning their own careers in care.
Claire is always looking for new ideas and better ways of supporting both residents and staff. Her goal is simple: to make life at Hazelwell Lodge warm, positive, and the very best it can be for everyone who lives and works here.

Michelle has a passion for the work that she does and enjoys spending time with the residents. She takes pride in her work ensuring individual needs are met accordingly whilst maintaining individuals’ self-worth, and quality of life.

Sam joined Hazelwell Lodge in November 1999 as a Health Care assistant before progressing to a senior care role. Sam left the company 4 years later to peruse experience within a nursing environment however her heart was always at Hazelwell and she returned to us in 2012.
Sam's qualifications and experience within the sector has set her up well to successfully carry out her current role of Administrator. She is also one of the homes 2 manual handling instructors.

Marie was appointed as the Head of care of The Lilies Unit 4yrs ago. before this, she worked at Hazelwell Lodge as a night shift leader for 2 years.
Marie’s Social care career began in a nursing home where she worked as a Health Care assistant for 14 years.
Marie enjoys the challenges the role brings where no two days are the same.She is committed to building good relations with both residents and relatives, supporting a more personalised approach to care, and ensuring the best possible outcomes all around.

Jordan joined Hazelwell lodge in 2014 following a short career in childcare. Jordan works hard, which has enabled her to gain the necessary qualifications through the apprenticeship scheme to support her progression into her current role.
Jordan supports 17 Residents with varying needs. Jordan is one of the first points of contact for residents & relatives within the Orchids, Meeting at Viewing and pre-assessments stage, leading and supporting individuals through the transition into the home, as well as working with everyone to create & review person centered assessments and care plans for the individuals she is responsible for. The Head of Care role is integral to the effective running of the home.
Jordan prides herself on her organisational skills and good working relations with external healthcare professionals.

Holly's experience within the sector started at Hazelwell Lodge 4years ago when she was recruited as a health care assistant. Throughout this time Holly has worked hard, learning from others, and developing through the apprenticeship scheme to fulfil a shift leader role and now the Head of Care role.
Holly is passionate about the service and strives to achieve the best possible outcomes always working in the best interests of the residents. She is a team player and prides herself in supporting other staff members to learn and develop.

She began her career in Social care at Hazelwell Lodge as a activity coordinator after moving from Kent to Somerset in April 2024,
Whilst working at Hazelwell Lodge Nai has continued to further her learning, and is hoping to gain a Master's degree within the next two years.
Nai loves music and will take any opportunity to have a dance party with the residents at Hazelwell Lodge!
Frequently Asked Questions about Hazelwell Lodge
What types of Care is Hazelwell Lodge registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hazelwell Lodge have?
There are 50 Single Rooms.
What are the Facilities & Services at Hazelwell Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hazelwell Lodge to the centre of Ilminster?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazelwell Lodge to verify any information. View our terms and conditions. Hazelwell Lodge has an Enhanced Service -more info.