Submit a Review for Hazelwell Lodge
67 Station Road, Ilminster, TA19 9BQ
View full details of Hazelwell LodgeLatest Reviews for Hazelwell Lodge
23 June 2026
Holly and the team do a great job taking care of my mother, she is treated with dignity and respect in what is a difficult time, the staff are all very helpful and friendly when I phone in nothing seems to be too much trouble for them.
Our family are very happy that we choose Hazelwell Lodge for
our mum's care.
09 June 2026
My husband spent 2 weeks at Hazelwell Lodge . I myself had 2 weeks rest. I had lots of video calls with him and every time he was laughing happy and enjoying himself. This gave me lots of reassurance to see him so happy, as I was struggling with not seeing him for 2weeks. I wasn't sure how he was
going to cope with the separation, as he has Dementia and is always anxious if he doesn't see me as we have never been a part for this long lbefore.
Hazelwell Lodge staff are all very kind and polite they provided lots of wonderful activities, interaction , music which he loves.
My husband was very lucky as he had lots of family & friends visiting him throughout his stay.
They kept me informed how he was.
They kept my husband safe and happy I couldn't have asked for anything more.
When I went to pick him up to bring him home, he said he was happy to stay there. I was so happy to hear that, as I know one day I may need to be looking for somewhere permanent and I would like it to be Hazelwell.
09 June 2026
Thank you for all that you do for my mum.
I am constantly impressed by the staff at Hazelwell Lodge. Everyone is so friendly, welcoming, and helpful. There is always a warm greeting when I arrive, and it's clear that the staff genuinely care about the residents and know them as individuals.
What
stands out most is the kindness and patience shown every day. Whether it is taking the time to understand what someone is trying to communicate, offering a reassuring word, gently redirecting a resident who is distressed or confused, or simply holding a hand and sharing a smile, these small acts of care make an enormous difference.
The atmosphere you create is one of dignity, compassion, and respect. As a family member, it is incredibly reassuring to know that my mum is cared for by people who treat her with such warmth and humanity.
Thank you for the dedication, professionalism, and genuine affection you bring to your work.
03 June 2026
The care and kindness my husband received at Hazelwell Lodge has been amazing. The staff have dealt with all his difficulties and treated him with dignity at all times. This included his end of life care and I could not have asked for more support and kindness.
I was always kept informed regarding
my husbands dementia and medical issues. The staff spent time talking to us both to get to know his likes and dislikes. There was always a warm welcome whenever I visited and I couldn't have asked for a better care home.
15 May 2026
Hazelwell Lodge is an excellent residential care home. All the staff are very caring and friendly. They will always answer any questions or worries that you may have which will put you at ease. They all seem to work well as a team and get on well together. The residents are all well cared for and
their needs seem to be met. There are lots of activities to stimulate the residents which is very rewarding to see. The food always looks excellent with plenty of drink breaks in between.
I would highly recommend this care home.
02 March 2026
As Hazel's husband for 55 years, it was hard to leave her in a care home. Hazelwell Lodge staff made it bearable; the care she received was second to none. Hazel does not speak or comprehend, but the staff can make her laugh and sometimes take part in the activities. I really could not have asked
for more.
24 February 2026
Always found that the staff were very helpful and very kind, nothing was too much trouble, right from the managers to the cleaners, and maintenance. The Food always looked good and was plentiful. Activitys were good and the entertainment. I was very pleased we found this home.
17 February 2026
I had a pleasant and helpful conversation with my father's Care Manager, Holly, today. We talked about how he is getting on, his interaction with other residents and the staff, what he gets involved in including outings, and the state of his mobility and other medical issues. Holly is easy to talk
to and a good listener. She is interested to hear things about my father's past and we discussed how to bring his interests into his activities. My father says of Holly that she is a "stunning person", with the stress on person!
The care home staff always contact me if there is anything to report (I live at the opposite end of the country, so it is hard to see him) and I feel confident he is being very well looked after. If asked where he is, he's not too sure, but says "they look after me here".
09 February 2026
Mum had advanced dementia when she went to Hazelwell Lodge in Ilminster. She had always fiercely asked not to be moved into a care home but her condition became so bad we had no choice. In my experience the staff at Hazelwell have been amazing. Mum can be very aggressive and abusive at times due
to the dementia but the staff know how to deal with her in a calm and non-confrontational way. They keep me updated of any changes and I can tell that they are very fond of her despite her behaviour! Many of them knew mum in better times so are particularly kind and patient with her which has made it much easier for us as a family.
05 February 2026
I have always found the staff to be caring and supportive of a residents and keep me informed of any issues with health or behaviour. There seem to be a variety of activities and events and family are always made welcome.
05 February 2026
Mum was a resident for 4.5 years + following a fall at home during the pandemic.The care she received throughout was fantastic. Staff turnover was low & communications between them were excellent; on arrival it was common for the greeting carer to know exactly where Mum was in the home, how well
(or not) she had slept & if she was eating/drinking well that day.Following the pandemic they were able to reinstate many of the regular visitors & activities they'd enjoyed pre-Covid & as Mum's dementia worsened, appropriate adjustments were made to ensure she had opportunity to join others for mealtimes & activities, but only if she wanted to.
Mum's end of life was handled with the utmost dignity by everyone involved, including domestic & maintenance staff & every effort was made by HL to ensure that her family were able to be with her at any time during her final days.We were so pleased that she was able to live there to the end & receive wonderful end of life care from those familiar to her
30 January 2026
My wife, suffering from Alzheimer's became a full time resident at Hazelwell Lodge in February 2020. She was initially combative with the staff and that was why she was moved to Hazelwell, the care home she was at before then could not successfully cope with her.
It was immediately apparent to me
that Hazelwell Lodge staff had the right mindset to cope with difficult residents. My wife settled down and unfortunately I was not able to see her when the pandemic was in full flow. 6 months later when I was able to see her in the open air I was so shocked to see how she had deteriorated I could not bear to see her and kept away for about a year. I then re-engaged and whilst I still find it hard visiting I have kept my promise to the family.
I have to say that the care home is numerically well staffed, which is important and all the staff I have contact with are very competent, friendly and accommodating. I really cannot fault the service that is given in the care home.
29 January 2026
Mum was at the care setting for nearly 4 years and during that time received care to a very high standard.
As a family we were very satisfied Mum's complex care needs were met on an ongoing basis, this was down to the high quality of care team members and a very professionally run organisation.
Thank you again to everyone at Hazelwell Lodge, in particular to Marie, Head of Care at the Lilies and her team for doing such a great job looking after Mum.
29 January 2026
Hazelwell lodge is a home from home keeping elderly vulnerable people safe and cared for in a way that's kind and dignified.
The staff have leadership from an excellent manager . Food is plentiful and home cooked .
23 January 2026
I have been really happy with the care my relative has received, the staff have taken time to understand his needs, likes, dislikes and his character. I have been kept informed of any issues/needs and medical changes.
I had the pleasure of joining him for Xmas dinner where I was very impressed
with both the quality and quantity of the food offered.
The staff are all very friendly and approachable and where I have had any queries or concerns they have been open and honest.
I feel comfortable when visiting in that i can make a cup of tea, talk to the residents and staff and have a laugh and joke, its a very relaxed homely atmosphere.
It would be great if there were a few more facilities/active activities available like a walking machine, indoor bike as some residents may benefit from these. Parking for visitors can be a challenge at times.
15 December 2025
Hazelwell Lodge was amazing for my mum, she really improved under their care. The staff are so kind and caring and really go above and beyond for all the residents. Nothing is too much trouble and I liked that I was kept informed of how my mum was when she was ill or needed anything.
The food is
really good and nutritious, it's varied and mum enjoyed the two delicious roasts a week. The home has regular music entertainers to come in, which are very good. I can't recommend Hazelwell enough, they really are a special team.
11 July 2025
My mum has been a resident at Hazelwell for 6 months now. She found the transition very difficult and needed a lot of support and the staff were nothing but kind and compassionate with her. We've been able to visit her at any time of night or day, without issue.
As a family we are secure in the
knowledge that in her twilight years our mum is well cared for and surrounded by nothing but kindness, compassion and support.
06 May 2025
My Father has been a resident at Hazelwell for approximately six months. At first my brothers and I were quite concerned about how Dad would settle in and how well he would be cared for. I can honestly say, we had nothing to worry about, as he settled in and was made to feel at home immediately, and
has all the care and attention he could possibly need. We visit our father every few weeks and Dad is always very content, clean, well fed and has built great rapport with the care staff. We could not be happier with Hazelwell and all the staff.
13 March 2025
Excellent - In all respects.
10 January 2025
My grandmother has been a resident at Hazelwell Lodge for several years and I couldn't be happier that she is cared for here. I go and visit her every few months when I'm in the area and she is always clean, content and well cared for. The staff are very kind, caring and professional, even when
dealing with very challenging residents and everyone is afforded great dignity and respect. The rooms are clean and there are lots of activities put on to keep residents engaged and entertained. My latest visits were around Christmas, and the decorations were simply beautiful. A big thank you to the staff for their exceptional hard work and the care and kindness they show to my grandmother.
Latest Reviews for Hazelwell Lodge
23 June 2026
Holly and the team do a great job taking care of my mother, she is treated with dignity and respect in what is a difficult time, the staff are all very helpful and friendly when I phone in nothing seems to be too much trouble for them.
Our family are very happy that we choose Hazelwell Lodge for
our mum's care.
09 June 2026
My husband spent 2 weeks at Hazelwell Lodge . I myself had 2 weeks rest. I had lots of video calls with him and every time he was laughing happy and enjoying himself. This gave me lots of reassurance to see him so happy, as I was struggling with not seeing him for 2weeks. I wasn't sure how he was
going to cope with the separation, as he has Dementia and is always anxious if he doesn't see me as we have never been a part for this long lbefore.
Hazelwell Lodge staff are all very kind and polite they provided lots of wonderful activities, interaction , music which he loves.
My husband was very lucky as he had lots of family & friends visiting him throughout his stay.
They kept me informed how he was.
They kept my husband safe and happy I couldn't have asked for anything more.
When I went to pick him up to bring him home, he said he was happy to stay there. I was so happy to hear that, as I know one day I may need to be looking for somewhere permanent and I would like it to be Hazelwell.
09 June 2026
Thank you for all that you do for my mum.
I am constantly impressed by the staff at Hazelwell Lodge. Everyone is so friendly, welcoming, and helpful. There is always a warm greeting when I arrive, and it's clear that the staff genuinely care about the residents and know them as individuals.
What
stands out most is the kindness and patience shown every day. Whether it is taking the time to understand what someone is trying to communicate, offering a reassuring word, gently redirecting a resident who is distressed or confused, or simply holding a hand and sharing a smile, these small acts of care make an enormous difference.
The atmosphere you create is one of dignity, compassion, and respect. As a family member, it is incredibly reassuring to know that my mum is cared for by people who treat her with such warmth and humanity.
Thank you for the dedication, professionalism, and genuine affection you bring to your work.
03 June 2026
The care and kindness my husband received at Hazelwell Lodge has been amazing. The staff have dealt with all his difficulties and treated him with dignity at all times. This included his end of life care and I could not have asked for more support and kindness.
I was always kept informed regarding
my husbands dementia and medical issues. The staff spent time talking to us both to get to know his likes and dislikes. There was always a warm welcome whenever I visited and I couldn't have asked for a better care home.
15 May 2026
Hazelwell Lodge is an excellent residential care home. All the staff are very caring and friendly. They will always answer any questions or worries that you may have which will put you at ease. They all seem to work well as a team and get on well together. The residents are all well cared for and
their needs seem to be met. There are lots of activities to stimulate the residents which is very rewarding to see. The food always looks excellent with plenty of drink breaks in between.
I would highly recommend this care home.
02 March 2026
As Hazel's husband for 55 years, it was hard to leave her in a care home. Hazelwell Lodge staff made it bearable; the care she received was second to none. Hazel does not speak or comprehend, but the staff can make her laugh and sometimes take part in the activities. I really could not have asked
for more.
24 February 2026
Always found that the staff were very helpful and very kind, nothing was too much trouble, right from the managers to the cleaners, and maintenance. The Food always looked good and was plentiful. Activitys were good and the entertainment. I was very pleased we found this home.
17 February 2026
I had a pleasant and helpful conversation with my father's Care Manager, Holly, today. We talked about how he is getting on, his interaction with other residents and the staff, what he gets involved in including outings, and the state of his mobility and other medical issues. Holly is easy to talk
to and a good listener. She is interested to hear things about my father's past and we discussed how to bring his interests into his activities. My father says of Holly that she is a "stunning person", with the stress on person!
The care home staff always contact me if there is anything to report (I live at the opposite end of the country, so it is hard to see him) and I feel confident he is being very well looked after. If asked where he is, he's not too sure, but says "they look after me here".
09 February 2026
Mum had advanced dementia when she went to Hazelwell Lodge in Ilminster. She had always fiercely asked not to be moved into a care home but her condition became so bad we had no choice. In my experience the staff at Hazelwell have been amazing. Mum can be very aggressive and abusive at times due
to the dementia but the staff know how to deal with her in a calm and non-confrontational way. They keep me updated of any changes and I can tell that they are very fond of her despite her behaviour! Many of them knew mum in better times so are particularly kind and patient with her which has made it much easier for us as a family.
05 February 2026
I have always found the staff to be caring and supportive of a residents and keep me informed of any issues with health or behaviour. There seem to be a variety of activities and events and family are always made welcome.
05 February 2026
Mum was a resident for 4.5 years + following a fall at home during the pandemic.The care she received throughout was fantastic. Staff turnover was low & communications between them were excellent; on arrival it was common for the greeting carer to know exactly where Mum was in the home, how well
(or not) she had slept & if she was eating/drinking well that day.Following the pandemic they were able to reinstate many of the regular visitors & activities they'd enjoyed pre-Covid & as Mum's dementia worsened, appropriate adjustments were made to ensure she had opportunity to join others for mealtimes & activities, but only if she wanted to.
Mum's end of life was handled with the utmost dignity by everyone involved, including domestic & maintenance staff & every effort was made by HL to ensure that her family were able to be with her at any time during her final days.We were so pleased that she was able to live there to the end & receive wonderful end of life care from those familiar to her
30 January 2026
My wife, suffering from Alzheimer's became a full time resident at Hazelwell Lodge in February 2020. She was initially combative with the staff and that was why she was moved to Hazelwell, the care home she was at before then could not successfully cope with her.
It was immediately apparent to me
that Hazelwell Lodge staff had the right mindset to cope with difficult residents. My wife settled down and unfortunately I was not able to see her when the pandemic was in full flow. 6 months later when I was able to see her in the open air I was so shocked to see how she had deteriorated I could not bear to see her and kept away for about a year. I then re-engaged and whilst I still find it hard visiting I have kept my promise to the family.
I have to say that the care home is numerically well staffed, which is important and all the staff I have contact with are very competent, friendly and accommodating. I really cannot fault the service that is given in the care home.
29 January 2026
Mum was at the care setting for nearly 4 years and during that time received care to a very high standard.
As a family we were very satisfied Mum's complex care needs were met on an ongoing basis, this was down to the high quality of care team members and a very professionally run organisation.
Thank you again to everyone at Hazelwell Lodge, in particular to Marie, Head of Care at the Lilies and her team for doing such a great job looking after Mum.
29 January 2026
Hazelwell lodge is a home from home keeping elderly vulnerable people safe and cared for in a way that's kind and dignified.
The staff have leadership from an excellent manager . Food is plentiful and home cooked .
23 January 2026
I have been really happy with the care my relative has received, the staff have taken time to understand his needs, likes, dislikes and his character. I have been kept informed of any issues/needs and medical changes.
I had the pleasure of joining him for Xmas dinner where I was very impressed
with both the quality and quantity of the food offered.
The staff are all very friendly and approachable and where I have had any queries or concerns they have been open and honest.
I feel comfortable when visiting in that i can make a cup of tea, talk to the residents and staff and have a laugh and joke, its a very relaxed homely atmosphere.
It would be great if there were a few more facilities/active activities available like a walking machine, indoor bike as some residents may benefit from these. Parking for visitors can be a challenge at times.
15 December 2025
Hazelwell Lodge was amazing for my mum, she really improved under their care. The staff are so kind and caring and really go above and beyond for all the residents. Nothing is too much trouble and I liked that I was kept informed of how my mum was when she was ill or needed anything.
The food is
really good and nutritious, it's varied and mum enjoyed the two delicious roasts a week. The home has regular music entertainers to come in, which are very good. I can't recommend Hazelwell enough, they really are a special team.
11 July 2025
My mum has been a resident at Hazelwell for 6 months now. She found the transition very difficult and needed a lot of support and the staff were nothing but kind and compassionate with her. We've been able to visit her at any time of night or day, without issue.
As a family we are secure in the
knowledge that in her twilight years our mum is well cared for and surrounded by nothing but kindness, compassion and support.
06 May 2025
My Father has been a resident at Hazelwell for approximately six months. At first my brothers and I were quite concerned about how Dad would settle in and how well he would be cared for. I can honestly say, we had nothing to worry about, as he settled in and was made to feel at home immediately, and
has all the care and attention he could possibly need. We visit our father every few weeks and Dad is always very content, clean, well fed and has built great rapport with the care staff. We could not be happier with Hazelwell and all the staff.
13 March 2025
Excellent - In all respects.
10 January 2025
My grandmother has been a resident at Hazelwell Lodge for several years and I couldn't be happier that she is cared for here. I go and visit her every few months when I'm in the area and she is always clean, content and well cared for. The staff are very kind, caring and professional, even when
dealing with very challenging residents and everyone is afforded great dignity and respect. The rooms are clean and there are lots of activities put on to keep residents engaged and entertained. My latest visits were around Christmas, and the decorations were simply beautiful. A big thank you to the staff for their exceptional hard work and the care and kindness they show to my grandmother.