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Hazelwell Lodge

67 Station Road, Ilminster, Somerset TA19 9BQ
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I have never seen anything but kindness by the staff towards her.S R(Husband of Resident/Service User)
Hazelwell Lodge, Ilminster
His room is well appointed with everything he needs and the whole home is bright,Ann A(Daughter of Resident/Service User)
Hazelwell Lodge, Ilminster
there are lots of activities put on to keep residents engaged and entertained.R G(Granddaughter of Resident/Service User)
Hazelwell Lodge, Ilminster

Hazelwell Lodge is a 50- bed care home with a highly experienced team specialising in supporting people living with dementia and mental health conditions.

Many bedrooms include en-suite facilities, Smart TVs and direct access to a secure enclosed garden. Residents are encouraged to personalise their rooms to create familiarity and a warm, homely environment.

The team promote independence wherever possible and offer a range of comfortable spaces for residents to enjoy, including...  

Care Provided by Hazelwell Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,250 - £1,500£1,250 - £1,500
Residential Dementia Care£1,350 - £1,500£1,350 - £1,500
Our Fees vary, depending on the needs of the resident, and facilities and location of the room.
Personal items such as: toiletries, newspapers, hospital transport, escorts to appointments, hairdressing, Chiropody, and day trips out etc. are not included within the standard charge.

Please contact us for further information.

Contact Hazelwell Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Fedilia Maxin and Christian Ochoa
  • Private Owned

Person in charge

  • Claire Kingdon (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1992
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (50)
  • Single Rooms with ensuite Wet Room (23)

Visiting

  • Hazelwell Lodge adopts and open door policy, therefore visitors are welcome at anytime.

Parking

  • There is a Car park on site.

Hazelwell Lodge Reviews (39)

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9.7

Hazelwell Lodge has a Review Score of 9.7 (9.703) out of 10, based on 25 reviews in the last 2 years. Over all time Hazelwell Lodge has 39 reviews.

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Review from A M (Daughter of Resident) published on 11 July 2025 Submitted via Website
Overall Experience
My mum has been a resident at Hazelwell for 6 months now. She found the transition very difficult and needed a lot of support and the staff were nothing but kind and compassionate with her. We've been able to visit her at any time of night or day, without issue.

As a family we are secure in the knowledge that in her twilight years our mum is well cared for and surrounded by nothing but kindness, compassion and support.

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Review from D B (Son of Resident) published on 6 May 2025 Submitted via Website
Overall Experience

My Father has been a resident at Hazelwell for approximately six months. At first my brothers and I were quite concerned about how Dad would settle in and how well he would be cared for. I can honestly say, we had nothing to worry about, as he settled in and was made to feel at home immediately, and has all the care and attention he could possibly need. We visit our father every few weeks and Dad is always very content, clean, well fed and has built great rapport with the care staff. We could not be happier with Hazelwell and all the staff.

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Review from P J (Partner of Resident) published on 13 March 2025 Submitted via Postal Card
Overall Experience

Excellent - In all respects.

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Review from R G (Granddaughter of Resident) published on 10 January 2025 Submitted via Website
Overall Experience

My grandmother has been a resident at Hazelwell Lodge for several years and I couldn't be happier that she is cared for here. I go and visit her every few months when I'm in the area and she is always clean, content and well cared for. The staff are very kind, caring and professional, even when dealing with very challenging residents and everyone is afforded great dignity and respect. The rooms are clean and there are lots of activities put on to keep residents engaged and entertained. My latest visits were around Christmas, and the decorations were simply beautiful. A big thank you to the staff for their exceptional hard work and the care and kindness they show to my grandmother.

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Review from S R (Husband of Resident) published on 24 September 2024 Submitted via Postal Card
Overall Experience

I am very happy that my wife is a resident at Hazelwell Lodge. She has had several issues since taking up residence all of which have been dealt with with care and compassion. My wife can be very difficult at times but I have never seen anything but kindness by the staff towards her. I also receive nothing but kindness and am always made to feel welcome.

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Review from Jo S (Daughter-in-law of Resident) published on 24 July 2024 Submitted via Website
Overall Experience

My father-in-law was staying here for a year before he sadly passed away very recently. The care he recieved was of a very high standard. He really didn't want to go into a home but after just a few weeks he felt right at home. The staff are very friendly and nothing was too much trouble. Various activities meant there was something for everybody. We initially had a few issues with food as he was gluten-free and also on a soft food diet. But this was sorted very quickly and the staff spoke to us in depth about his dietary needs. Can't thank them enough for everything they did for him.

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Review from Darren R (Son of Resident) published on 28 June 2024 Submitted via Website
Overall Experience
Hugely impressed with Hazelwell Lodge. The staff consistently offer a supportive and genuinely caring environment. My mother, whose needs are complex and include Alzheimer's, has been at Hazelwell for some time now and is completely comfortable and secure.

5 stars.

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Review from Ann A (Daughter of Resident) published on 29 February 2024 Submitted via Website
Overall Experience

From the moment Dad entered the home his needs have been met. Everyone is so caring, kind, considerate and helpful. Putting Dad's wants/needs is very much the home's ethos. Despite Dad's challenges, especially his behaviour they have never complained, just continued to support him. There is a brilliant programme of events and activities, tailored to everyone’s abilities. His room is well appointed with everything he needs and the whole home is bright, welcoming and still retains a homeliness. I would highly recommend Hazelwell to anyone looking for a care home for their loved one with dementia. They are the epitome of the word ‘care’.

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Review from M T (Husband of Resident) published on 17 May 2023 Submitted via Postal Card
Overall Experience

My wife was in Hazelwell Lodge for six months in that time the staff treated and looked after my wife was excellent. Nothing was too much trouble for them.

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Review from Lynn E (Daughter of Resident) published on 17 May 2023 Submitted via Postal Card
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My mum went to live at Hazelwell Lodge in November 2022 due to her dementia. Not an easy decision for me but her transition was seamless due to the professionalism of the staff. I have always found the staff to be caring and attentive to all aspects of Mum's well-being and are very approachable. Sadly, Mum passed away at the beginning of April 2023. Her care and comfort were very well managed by the staff.

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Review from Stephen H (Nephew of Resident) published on 17 May 2023 Submitted via Postal Card
Overall Experience

Staff are excellent in their understanding, compassion and care of my uncle's needs. He was happy and settled under their care for the first five years he was at Hazelwell Lodge.

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Review from Julie F (Daughter of Resident) published on 23 August 2022 Submitted via Website
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Mum went into the home 2 weeks before the 1st lockdown and we as a family were very worried how mum would cope, but the home ensured we had face time whenever we wanted to see and speak to mum this was so so good for us as well as mum. We were concerned that the home was not that local to us but we should never have been as we have found that everyone at the home is one big family we couldn't of asked for better care and mum is very happy which is all we can ask for.

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Review from Rose S (Daughter of Resident) published on 26 July 2022 Submitted via Website
Overall Experience

My dad was a resident at Hazelwell Lodge from January – February 2022. He had two wounds develop in this time which were completely ill-managed and ended in an emergency hospital stay for iv antibiotics and sepsis which was completely missed and I had to chase. During this time I was sent invoices besides not having a contract. The care home just seems far too big. Too many staff moving around with not enough knowledge/consistency to be able to understand and observe the individuals. I found out from the care notes I requested that the home also had scabies but had not told me, besides me taking my 12-month-old daughter into visit. It was noted that the district nurse had told them they should tell me. I also saw that my dad had accidentally locked himself in a bathroom, in a home of 50 people they struggle to find lost people and then could not find a key to open the door. Some individual staff members were lovely but they seemed to be let down from those above.

Reply from Chris Ochoa, Director at Hazelwell Lodge
We appreciate you bringing your experience to our attention.
At Hazelwell Lodge we pride ourselves in our care and commitment to our residents and their families.

In compliance with our home's complaints policy, a full investigation of the concerns was raised, and we identified and...  

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Review from Linda B (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card
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I find this to be a very comfortable home. It is clean and the staff are friendly and attentive to my mother. They always make me welcome when I visit.

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Review from Jill R L (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card
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This home is lovely. The staff are amazing.

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Review from Julia B (Daughter of Resident) published on 27 March 2017 Submitted via Postal Card
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My mother was admitted to Hazelwell Lodge in May 2016 with advanced Dementia. Sadly she passed away in March 2017. However, throughout her stay, we found all aspects of Hazelwell excellent.
The cleanliness of all areas, especially bathrooms, bedrooms etc...

Huge selection of entertainment and trips for residents. The overwhelming feeling that the staff were treating my mother as a member of their own family, this gave me huge reassurances during her stay.

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Review from Sandra D (Daughter of Resident) published on 19 January 2017 Submitted via Website
Overall Experience
My mum moved into Hazelwell Lodge with extreme dementia and was also very unwell. All of the staff, management and owner were amazing. The care was definitely to the highest standard. Everyone was very kind, caring, sympathetic, knowledgeable and efficient no matter what their role.
We changed mums room around, put up lots of photos etc (with help from the handyman) and made it her own, this was welcomed. We were there all day, every day and this was welcomed too and because of this, we got to know the staff, management and residents really well.
Sadly mum was so poorly, she was put on an end of life plan, again this was dealt with to the highest level. When mum passed away, the night staff were there with us and ensured that every need was met with support and sympathy.

Hazelwell treats residents as individuals. They recognise that this is their home and that different things make different people happy. Residents all receive the utmost respect and care and we are so grateful to everyone there.

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Review from Angela B (Daughter of Resident) published on 19 January 2017 Submitted via Postal Card
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Care and support at Hazelwell Lodge to my mum and family was excellent. All staff at all times were helpful, friendly, caring. Outstanding care all round.

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Review from Tony P (Son of Resident) published on 11 January 2017 Submitted via Postal Card
Overall Experience

My mum was admitted to Hazelwell Lodge toward the end of Nov 16. Shortly thereafter my mum was placed on end of life care. Sadly, mum passed away early Dec 16. Although her time at Hazelwell Lodge was not very long the staff and management at Hazelwell far exceeded my expectations. They went above and beyond their duties. They, without exception, displayed professionalism, care and more importantly compassion. The staff and management at Hazelwell Lodge ensured my mum's last days were comfortable and she passed with the utmost dignity.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 27 Jan 2026

    Harry's dedication, compassion and positivity makes a real difference every day to our residents and team. Thank you for everything you do Harry!

  • 22 Jul 2025

    Today we were delighted to welcome PC Karen and PC Lisa from the south somerset Neighbourhood policing team to Hazelwell Lodge. Our residents thoroughly enjoyed chatting with the constables -...

  • 22 Jul 2025

    Woody & Gizmo from 'Owl Obsession' stopped by today. Our residents & staff loved meeting them, giving gentle strokes, and a few even held Woody

Upcoming Events

There are no upcoming events for Hazelwell Lodge.

Awards / Recognitions (10)

  • 03 Oct 2024Recipient: Hazelwell Lodge
  • 19 Apr 2024Recipient: Hazelwell Lodge
  • 11 Nov 2014Recipient: Hazelwell Lodge

Accreditations

There are no accreditations posted yet for Hazelwell Lodge.

Meet the Team (8)

Chris Ochoa
Chris OchoaJob Title:Care home OwnerJoined: 2010
As the owner I feel privileged to facilitate, support and encourage the roles of the amazing staff at Hazelwell Lodge. Our management team, Care, Activities staff, and our ancillary staff of domestics, maintenance, laundry and kitchen are all dedicated to achieving on a daily basis the best possible outcomes for all the residents within our care.
Promoting a culture within the home to ensure a homely and family environment where everyone feels safe, appreciated, valued and able to express themselves.

Continually striving for excellence so that Hazelwell Lodge is a place that everyone associated can feel proud of.

Claire Kingdon
Claire KingdonJob Title:Registered ManagerJoined: 1996

Claire has spent 30 years in Social Care, with 28 of those years dedicated to Dementia Care. She began her journey as an apprentice Health Care Assistant, and that early hands-on start has shaped her caring, down-to-earth approach ever since. Over the years, she’s developed a strong, skilled understanding of dementia support, always focusing on calm, person-centred care.

Alongside her work in care homes, Claire has also spent time consulting, sharing her knowledge to help shape the future of health & social care management and dementia care. Teamwork and fairness are at the heart of everything she does, and she loves encouraging and supporting young people who are beginning their own careers in care.

Claire is always looking for new ideas and better ways of supporting both residents and staff. Her goal is simple: to make life at Hazelwell Lodge warm, positive, and the very best it can be for everyone who lives and works here.

Michelle Trott
Michelle TrottJob Title:Deputy ManagerJoined: 2004
Michelle is the deputy manager at Hazelwell Lodge and supports Claire on a daily basis with the overall management of the home. Michelle has worked within the social care sector for almost 20 years. Her initial experience was working with people living with a learning difficulty before coming to Hazelwell Lodge aprox 18yrs ago as a domestic assistant and then working her way up into the deputy manager role.

Michelle has a passion for the work that she does and enjoys spending time with the residents. She takes pride in her work ensuring individual needs are met accordingly whilst maintaining individuals’ self-worth, and quality of life.

Sam Wall
Sam WallJob Title:AdministratorJoined: 2012
Sam's initial career commenced within business and admin.
Sam joined Hazelwell Lodge in November 1999 as a Health Care assistant before progressing to a senior care role. Sam left the company 4 years later to peruse experience within a nursing environment however her heart was always at Hazelwell and she returned to us in 2012.

Sam's qualifications and experience within the sector has set her up well to successfully carry out her current role of Administrator. She is also one of the homes 2 manual handling instructors.

Marie Baker
Marie BakerJob Title:Head of Care (The Lilies unit)Joined: 2018

Marie was appointed as the Head of care of The Lilies Unit 4yrs ago. before this, she worked at Hazelwell Lodge as a night shift leader for 2 years.

Marie’s Social care career began in a nursing home where she worked as a Health Care assistant for 14 years.

Marie enjoys the challenges the role brings where no two days are the same.

She is committed to building good relations with both residents and relatives, supporting a more personalised approach to care, and ensuring the best possible outcomes all around.

Jordan Crocker
Jordan CrockerJob Title:Head of Care (Orchids Unit)Joined: 2014
Jordan is the Head of Care for the Orchids unit. Jordan has 10 years' experience in the Health & Social Care sector.
Jordan joined Hazelwell lodge in 2014 following a short career in childcare. Jordan works hard, which has enabled her to gain the necessary qualifications through the apprenticeship scheme to support her progression into her current role.
Jordan supports 17 Residents with varying needs. Jordan is one of the first points of contact for residents & relatives within the Orchids, Meeting at Viewing and pre-assessments stage, leading and supporting individuals through the transition into the home, as well as working with everyone to create & review person centered assessments and care plans for the individuals she is responsible for. The Head of Care role is integral to the effective running of the home.

Jordan prides herself on her organisational skills and good working relations with external healthcare professionals.

Holly Hewitt
Holly HewittJob Title:Head Of Care (Bay Unit)Joined: 2020
Newly appointed in 2024 as the Head of Care for the Bay unit. Holly is responsible for the overall care management of the 19 bed unit.
Holly's experience within the sector started at Hazelwell Lodge 4years ago when she was recruited as a health care assistant. Throughout this time Holly has worked hard, learning from others, and developing through the apprenticeship scheme to fulfil a shift leader role and now the Head of Care role.

Holly is passionate about the service and strives to achieve the best possible outcomes always working in the best interests of the residents. She is a team player and prides herself in supporting other staff members to learn and develop.

Naomi Tunstall
Naomi TunstallJob Title:Activity CoordinatorJoined: 2024
Nai has a degree in Psychology and always particularly enjoyed the neuroscience modules that included learning about Dementia and other neurological conditions.
She began her career in Social care at Hazelwell Lodge as a activity coordinator after moving from Kent to Somerset in April 2024,
Whilst working at Hazelwell Lodge Nai has continued to further her learning, and is hoping to gain a Master's degree within the next two years.

Nai loves music and will take any opportunity to have a dance party with the residents at Hazelwell Lodge!

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