Submit a Review for Riverlee Residential and Nursing Home
Franklin Place, Off John Penn Street, Greenwich, London, SE13 7QT
View full details of Riverlee Residential and Nursing HomeLatest Reviews for Riverlee Residential and Nursing Home
23 December 2025
Recently visited Riverlee to check on my elderly grand uncle for the first time. The staff was helpful and friendly and the place was clean as I showed up at different times to visit and check on him. Appreciate the security throughout the building from the entrance to the elevators.
It's
critical to have your loved ones' clothes and personal property labeled with their names because they will get lost. Personal items of his were missing and he was wearing items that weren't his so we are addressing that issue. Appreciate the staff's help in facilitating his phone calls when family calls. We appreciate that.
Many thanks to Bria, Evelyn and Julietta for providing great care and answering all my questions. I didn't get the names of all the staff I encountered but did take photos and expressed my gratitude in person. Will be back to visit soon again!
The location is convenient to both the DLR station and the London Bus stop after a 7 minute walk so it's easy to get to.
23 December 2025
Since arrival the treatment and staff has been lovely and good. Thanks for all the help and support.
24 October 2025
Overall, I've found the staff to be very helpful, caring and personable. With few exceptions, I feel that my uncle is getting very good care, he is well fed, even though he's not a big eater. I feel assured of his continuing good care, thanks to the staff. The facility is well maintained and clean.
22 October 2025
The transfer of my sister was done very well. Good co operation between management and staff and settled period going well. Top pick when new nurse change over, they phone me to let me know she is doing well and any concerns I had.
04 August 2025
My husband was a resident for over 3 years at Riverlee. During this time he was very well cared for and became his home and the staff his friends. The staff always made me welcome and it was always a pleasure to spend time at the home with them and my husband. Everyone at the home was incredibly
kind and supportive to me and my husband at the end and made sure we were both cared for.
I am very grateful to everyone at Riverlee for their friendship, care and support.
15 July 2025
I have found the new management very good and approachable. I thing I have found the most beneficial for my husband is the stopping of moving staff around. I can see how it could benefit staff in a small way but so detrimental to dementia residents.
11 July 2025
I come to visit my friend once a week. My lady is in a fantastic home, I find the staff are always keeping her occupied, as she is a hand full at time. I won't wish her to be in a better place than this care home. Thank you to all the staff that work with my friend on a daily basis.
09 July 2025
I seen a lot of changes since two years. Rapid changes. I appreciate my mum's care plan been very laid out. Mum's has been looked after, my mum had replaced her chair with a recliner chair, this made her very relaxed. She more at peace, she falls asleep in the recliner chair, and is more happier.
Very much okay with staff day and night staff she familiar with all faces now. This took a while.
26 June 2025
I have absolutely no problems or concerns regarding my mothers care. The staff are helpful considerate and professional.
20 May 2025
My wife has been here just over one year and is settled and probably quite used to her new home. Her care provided by the staff is good, very good from some staff. I think she is comfortable in her surroundings as can be expected. She is well treated and with dignity and her personal care and
cleanliness is excellent. The atmosphere in the home is warm and friendly.
15 May 2025
The nursing and non-nursing staff demonstrate a sincere care for both the physical and mental well-being of my mother. She is calm and clearly appreciates everyone's hard work.
01 May 2025
The care home staff are aware of mums needs and wants, the staff take very good care of mum. The admin staff are very polite and helpful, they know their jobs very well.
29 November 2024
The nursing staff, care staff, and everyone on Riverlee care team are warm, friendly, and approachable. Always have the time to talk and listen to any concerns. The staff is always visible.
I feel at peace when I leave my Mother after a visit.
I can visit her at any time during the day.
25 October 2024
My Dad stayed here for 2 weeks for respite. The staff were really nice and friendly to us and Dad. The care appeared to be satisfactory for the time we saw Dad there - they clearly were understaffed at the time and we had to contact the wing head nurse to request better communication on how he was
getting on. On arrival, they were more interested in getting the paperwork done (understandably as it was about medication, etc) but would have liked a bit more dialogue about getting to know Dad and what he liked and disliked as he was there for such a short time. The assistants serving food and checking in were lovely and took the time to talk to us about Dad and out our minds at ease.
We felt the home was a bit tired in decor and could have been cleaner - dad had an en suite toilet which did smell a bit. Dad took his own tv which was great and meant he could be comfortable in his own room. On return home, we discovered some of his clothes went missing despite labels and were never found. Overall good.
28 September 2024
Extremely poor palliative care for my Mum, do not send anyone here that needs palliative care as they have no idea how to care for someone. Left my poor Mum in agony and I had to arrange extra medication for her as she was suffering.
12 August 2024
Riverlee are amazing, my aunt is happy and well cared for. When I visit all the team are friendly and welcoming. The rooms are clean and tidy when a variety of activities for residents to engage in.
05 June 2024
I'm very satisfied with my dad's care. Great staff, good and very clean. My father likes it too.
19 March 2024
Today everything is calm and purposeful - staff are quietly looking after the personal needs of the residents whilst the lounge is fumigated. My mother is clean and comfortable which is as much as I can hope for. All is good. Travelling as I do from Nottingham I visit weekly usually (strikes prevent
train travel at times) I have only once (two weeks ago, Feb 10) been disappointed by how I found my mother - she and her bed were a mess) possibly due to staff rotation? My mother is bedbound and doesn't eat meals.
20 February 2024
I went to register my uncle with Riverlee Nursing Home and was warmly welcomed and given a cup of tea. The home was clean and the atmosphere was friendly and relaxed. The staff were very accommodating and showed me around. I must say I was very impressed.
19 December 2023
Overall, an excellent facility across all team members. Thank you.
Latest Reviews for Riverlee Residential and Nursing Home
23 December 2025
Recently visited Riverlee to check on my elderly grand uncle for the first time. The staff was helpful and friendly and the place was clean as I showed up at different times to visit and check on him. Appreciate the security throughout the building from the entrance to the elevators.
It's
critical to have your loved ones' clothes and personal property labeled with their names because they will get lost. Personal items of his were missing and he was wearing items that weren't his so we are addressing that issue. Appreciate the staff's help in facilitating his phone calls when family calls. We appreciate that.
Many thanks to Bria, Evelyn and Julietta for providing great care and answering all my questions. I didn't get the names of all the staff I encountered but did take photos and expressed my gratitude in person. Will be back to visit soon again!
The location is convenient to both the DLR station and the London Bus stop after a 7 minute walk so it's easy to get to.
23 December 2025
Since arrival the treatment and staff has been lovely and good. Thanks for all the help and support.
24 October 2025
Overall, I've found the staff to be very helpful, caring and personable. With few exceptions, I feel that my uncle is getting very good care, he is well fed, even though he's not a big eater. I feel assured of his continuing good care, thanks to the staff. The facility is well maintained and clean.
22 October 2025
The transfer of my sister was done very well. Good co operation between management and staff and settled period going well. Top pick when new nurse change over, they phone me to let me know she is doing well and any concerns I had.
04 August 2025
My husband was a resident for over 3 years at Riverlee. During this time he was very well cared for and became his home and the staff his friends. The staff always made me welcome and it was always a pleasure to spend time at the home with them and my husband. Everyone at the home was incredibly
kind and supportive to me and my husband at the end and made sure we were both cared for.
I am very grateful to everyone at Riverlee for their friendship, care and support.
15 July 2025
I have found the new management very good and approachable. I thing I have found the most beneficial for my husband is the stopping of moving staff around. I can see how it could benefit staff in a small way but so detrimental to dementia residents.
11 July 2025
I come to visit my friend once a week. My lady is in a fantastic home, I find the staff are always keeping her occupied, as she is a hand full at time. I won't wish her to be in a better place than this care home. Thank you to all the staff that work with my friend on a daily basis.
09 July 2025
I seen a lot of changes since two years. Rapid changes. I appreciate my mum's care plan been very laid out. Mum's has been looked after, my mum had replaced her chair with a recliner chair, this made her very relaxed. She more at peace, she falls asleep in the recliner chair, and is more happier.
Very much okay with staff day and night staff she familiar with all faces now. This took a while.
26 June 2025
I have absolutely no problems or concerns regarding my mothers care. The staff are helpful considerate and professional.
20 May 2025
My wife has been here just over one year and is settled and probably quite used to her new home. Her care provided by the staff is good, very good from some staff. I think she is comfortable in her surroundings as can be expected. She is well treated and with dignity and her personal care and
cleanliness is excellent. The atmosphere in the home is warm and friendly.
15 May 2025
The nursing and non-nursing staff demonstrate a sincere care for both the physical and mental well-being of my mother. She is calm and clearly appreciates everyone's hard work.
01 May 2025
The care home staff are aware of mums needs and wants, the staff take very good care of mum. The admin staff are very polite and helpful, they know their jobs very well.
29 November 2024
The nursing staff, care staff, and everyone on Riverlee care team are warm, friendly, and approachable. Always have the time to talk and listen to any concerns. The staff is always visible.
I feel at peace when I leave my Mother after a visit.
I can visit her at any time during the day.
25 October 2024
My Dad stayed here for 2 weeks for respite. The staff were really nice and friendly to us and Dad. The care appeared to be satisfactory for the time we saw Dad there - they clearly were understaffed at the time and we had to contact the wing head nurse to request better communication on how he was
getting on. On arrival, they were more interested in getting the paperwork done (understandably as it was about medication, etc) but would have liked a bit more dialogue about getting to know Dad and what he liked and disliked as he was there for such a short time. The assistants serving food and checking in were lovely and took the time to talk to us about Dad and out our minds at ease.
We felt the home was a bit tired in decor and could have been cleaner - dad had an en suite toilet which did smell a bit. Dad took his own tv which was great and meant he could be comfortable in his own room. On return home, we discovered some of his clothes went missing despite labels and were never found. Overall good.
28 September 2024
Extremely poor palliative care for my Mum, do not send anyone here that needs palliative care as they have no idea how to care for someone. Left my poor Mum in agony and I had to arrange extra medication for her as she was suffering.
12 August 2024
Riverlee are amazing, my aunt is happy and well cared for. When I visit all the team are friendly and welcoming. The rooms are clean and tidy when a variety of activities for residents to engage in.
05 June 2024
I'm very satisfied with my dad's care. Great staff, good and very clean. My father likes it too.
19 March 2024
Today everything is calm and purposeful - staff are quietly looking after the personal needs of the residents whilst the lounge is fumigated. My mother is clean and comfortable which is as much as I can hope for. All is good. Travelling as I do from Nottingham I visit weekly usually (strikes prevent
train travel at times) I have only once (two weeks ago, Feb 10) been disappointed by how I found my mother - she and her bed were a mess) possibly due to staff rotation? My mother is bedbound and doesn't eat meals.
20 February 2024
I went to register my uncle with Riverlee Nursing Home and was warmly welcomed and given a cup of tea. The home was clean and the atmosphere was friendly and relaxed. The staff were very accommodating and showed me around. I must say I was very impressed.
19 December 2023
Overall, an excellent facility across all team members. Thank you.