Riverlee Residential and Nursing Home

Franklin Place, Off John Penn Street, Greenwich, London SE13 7NJ

Riverlee Nursing Home is a purpose-built 75-bed care facility close to the Greenwich Park area of London, committed to providing the highest quality of elderly care.

There are many additional facilities that add to the Riverlee service, including a hairdressing salon, activities room, with built-in bar, assisted bath and shower rooms and en-suite bedrooms, while the home also has regular visits from health professionals like GPs, opticians and dentists.

Residents enjoy the choice of a varied diet and a wide range of activities and personal interests, as well as having staff follow personal care plans.

Group: Sanctuary Care Ltd

Person in charge: Cecilia Agadzi (Manager)

Local Authority / Social Services: London Borough of Greenwich Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 75

Rooms with ensuite WC: 75

Facilities & Services: Palliative Care • Respite Care • Near Public Transport • Lift • Gardens for residents

Latest Care Quality Commission* Report on Riverlee Residential and Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.2 (maximum of 10) for Riverlee Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Riverlee Residential and Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.476 for Riverlee Residential and Nursing Home is calculated as follows: ( (112 Excellents x 5) + (60 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 189 Ratings = 4.476

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.7 Points relating to the number of positive Reviews for Riverlee Residential and Nursing Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 3 Reviews ÷ 15 Target = 0.200

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.2 Riverlee Residential and Nursing Home has a Review Score of 8.2 (8.176) from 16 Reviews


Average Ratings

  • Excellent
    9
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Riverlee Residential and Nursing Home?

  • Extremely LIKELY
    13
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Riverlee Residential and Nursing Home

  • Daughter of Resident/Service User
    5
  • Wife of Resident/Service User
    4
  • Partner of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

There is nothing much to say about the home. The staff is wonderful, always smiling and very helpful. I can visit my husband any time and it is very clean. I would recommend it to anyone. I have already done so and the young lady is happy to put her mother in Riverlee. She likes it.

How likely would you be to recommend Riverlee Residential and Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Staff are very competent and friendly. Rooms are excellent and are kept clean. Toilets are in every room.

How likely would you be to recommend Riverlee Residential and Nursing Home? Extremely Likely

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Average Rating:   3.8 out of 5

Riverlee staff are great, very caring and take good physical care of my father.
The 2 problems I have are;
1. Not having enough staff especially at meal times.
2. Hardly any decent mental stimulation.
Unfortunately, Riverlee seems like "God's waiting room" which is a real shame.

How likely would you be to recommend Riverlee Residential and Nursing Home? Likely

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Average Rating:   3.6 out of 5

Cecilia Agadzi,, Home Manager at Riverlee Residential and Nursing Home responded to this review on 21 Dec 2017:

Thank you for your review and lovely comments about the team here, they are so caring and a wonderful asset to our home. I am sorry to hear you feel this way about meal times and activities as we really pride ourselves on making these special for our residents. I would really like to speak to you about your concerns and see what we can do to address them.

Lovely home, staff so friendly. Felt very welcomed when entering the home, all staff treat all residents with such care. Felt very at ease. The food looks delicious and all rooms are so clean and modern. Lounges are all modernised and really lovely.

How likely would you be to recommend Riverlee Residential and Nursing Home? Likely

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Average Rating:   4.3 out of 5

My friend, 63, has lived in a sheltered housing scheme for 12 years. Then she developed dementia and kept falling. Since being moved to Riverlee, I feel she is safer and being cared for 24 hours a day which means her quality of life is so much better. The home and staff meet all her needs and she is happy.

How likely would you be to recommend Riverlee Residential and Nursing Home? Likely

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Average Rating:   3.8 out of 5

Very caring home. My nan spent her last 5 months here at Riverlee and was treated with the utmost care especially at the end of her life. Food is fantastic and residents are encouraged to join in activities, shows, parties and off-site visits.

How likely would you be to recommend Riverlee Residential and Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My partner has been at Riverlee Residential and Nursing Home for 2 years. I have been impressed with the care he receives. The manager and deputy are approachable and deal with any issues quickly and professionally. There is not a great many staff changes, staff seem to stay a long time which says a lot I think. The nursing staff are very kind and caring as are the carers and there are always training sessions going on as the staff seem to be well trained. They are very helpful and will spend time talking to my partner even though he can be difficult at times.

How likely would you be to recommend Riverlee Residential and Nursing Home? Extremely Likely

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Average Rating:   3.9 out of 5

I am happy with this care home it does exactly that!! The staff are happy, events are organised and it turns into a family party and every event is noteworthy.

How likely would you be to recommend Riverlee Residential and Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

The home is for the residents, they always out their needs first and are willing to listen when there is a problem. Mum has settled well.
It was hard at first to adapt but they were patient helping us as well as our mum.

How likely would you be to recommend Riverlee Residential and Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mum has been at Riverlee since April 2015. I can say my mum is much happier here. My mum finds the staff very friendly and always comments "they don't mind what they do for you". For me, I think Riverlee is a friendly, happy place, always striving to achieve the best for all the residents. I think the staff are worth their weight in gold. When I leave my mum, I smile because I know she is in safe and caring hands.

How likely would you be to recommend Riverlee Residential and Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

Mother has been a resident at Riverlee and during the three years she has been here she has been well cared for and the staff have treated her with dignity and respect.

How likely would you be to recommend Riverlee Residential and Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

This is a very nice home with good care and facilities. I'm sure my husband will be very happy here.

How likely would you be to recommend Riverlee Residential and Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The decision to pass the care of my husband to a home was one of the hardest things I have ever had to do. I cannot praise and thank Riverlee Residential and Nursing Home enough for their continuous support towards me and my family over the past year. The nurses are always professional, friendly and polite, a real credit to their profession. I am always kept well informed by the staff and management who organise a range of activities for the residents.

How likely would you be to recommend Riverlee Residential and Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Overall, very good. Could do with more activities and outings.

Home very poor outside space.

How likely would you be to recommend Riverlee Residential and Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

A well run and pleasant home that cares for all my mother's needs. Got a lot of patience with the residents.

How likely would you be to recommend Riverlee Residential and Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

This applies to all staff, management, admin, activities co-ordinators, cleaners, handyman, laundry etc.
The staff at Riverlee have the ability to provide person-centered care at all times. My mother has lived there for the past 4 years (almost) and I have always been impressed by the high standard of care, compassion and genuine interest and empathy.
It is not easy to see mum continue to deteriorate, become more and more unwell, but I always have peace of mind, as she resides at Riverlee.

How likely would you be to recommend Riverlee Residential and Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

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February 2018

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