Riverlee Residential and Nursing Home

Franklin Place, Off John Penn Street, Greenwich, London SE13 7QT
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9.3 57 Reviews
  • Riverlee Residential and Nursing Home, London
The team at Riverlee provide residential, dementia, nursing and palliative care. They also offer respite care breaks, which can be booked in advance. These are ideal for family carers looking after loved ones at home. They can book a much-needed holiday, or simply take some time to recharge their batteries, with the peace of mind of knowing their loved one is in safe hands and enjoying a short break of their own.

The home has welcoming lounges, where residents can enjoy activities and relax with loved ones, who are welcome at any time.

Residents are encouraged to bring pictures, small items of furniture and anything else which makes their bedrooms truly feel like home.

In the dining rooms they enjoy nutritious, home-cooked meals prepared by the home’s chef, from roast dinners with all the trimmings to fish and chip Fridays and lighter bites such as home-made soups. And there are freshly baked cakes each for afternoon tea.

There are lots of activities to enjoy, from baking and crafts, to gentle exercise sessions and animal therapy. The home also has a Magic Table, a wonderful piece of technology designed in the Netherlands for people living with dementia. It connects them through social, interactive light games, which encourage gentle movement and some healthy competition!

The local community are embraced into life in the home, from singers and entertainers to local school children, who enjoy activities or simply spending time with the residents. Recently weekly music and reminiscence sessions have started with a local musician, filling the home with the sound of song. The residents love sitting and chatting about their musical memories, singing and playing different instruments.

Riverlee also has a hairdressing salon, for regular appointments with a mobile hairdresser, as well as pamper sessions, with manicures and hand massages.
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Care Provided by Riverlee Residential and Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Near Public Transport
  • Lift
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Nursing Care: from £1664
  • RESPITE Self-Funded Residential Care: from £1375

It is usual for residents in care homes to contribute to the cost of their own care. Some people have the resources to pay for this in full, whilst others make means-tested contributions.
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1375 and for nursing care £1664, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Riverlee Residential and Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • John Ogbe (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (75)

Riverlee Residential and Nursing Home Reviews (57)

9.3

Riverlee Residential and Nursing Home has a Review Score of 9.3 (9.294) out of 10, based on 18 reviews in the last 2 years.
Over all time Riverlee Residential and Nursing Home has 57 reviews.

Overall Experience
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Reviewer Connection to Riverlee Residential and Nursing Home
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Review from Karlene T (Niece of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, I've found the staff to be very helpful, caring and personable. With few exceptions, I feel that my uncle is getting very good care, he is well fed, even though he's not a big eater. I feel assured of his continuing good care, thanks to the staff. The facility is well maintained and clean.
Reply from Kate Marson, Business Development Manager at Riverlee Residential and Nursing Home
Thank you for your kind feedback. We're pleased to hear that your uncle is receiving the care and attention he deserves, and that our staff have made a positive impression through their helpful and…read more
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Review from Evelyn M (Sister of Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The transfer of my sister was done very well. Good co operation between management and staff and settled period going well. Top pick when new nurse change over, they phone me to let me know she is doing well and any concerns I had.
Reply from Kate Marson, Business Development Manager at Riverlee Residential and Nursing Home
Thank you for your feedback. We're pleased to hear that your sister's transfer was handled smoothly and that communication between our management and staff has supported a positive settling-in period.…read more
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Review from J M (Wife of Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident for over 3 years at Riverlee. During this time he was very well cared for and became his home and the staff his friends. The staff always made me welcome and it was always a pleasure to spend time at the home with them and my husband. Everyone at the home was incredibly kind
and supportive to me and my husband at the end and made sure we were both cared for.
I am very grateful to everyone at Riverlee for their friendship, care and support.
Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home
Thank you so much for your heartfelt words. It means the world to us to know that Riverlee became a true home for your husband and a place of comfort and friendship for you both. We feel privileged to…read more
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Review from R B (Wife of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the new management very good and approachable. I thing I have found the most beneficial for my husband is the stopping of moving staff around. I can see how it could benefit staff in a small way but so detrimental to dementia residents.
Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home
Thank you so much for your kind words and valuable feedback. We're truly pleased to hear that you've found the new management team approachable and supportive. It's especially heartening to know that…read more
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Review from S T (Friend of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come to visit my friend once a week. My lady is in a fantastic home, I find the staff are always keeping her occupied, as she is a hand full at time. I won't wish her to be in a better place than this care home. Thank you to all the staff that work with my friend on a daily basis.
Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home
Thank you for your lovely review. We're so glad to hear your friend is happy and well cared for. It means a lot to our team to know their efforts are appreciated. We'll be sure to pass on your kind…read more
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Review from C M (Son of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I seen a lot of changes since two years. Rapid changes. I appreciate my mum's care plan been very laid out. Mum's has been looked after, my mum had replaced her chair with a recliner chair, this made her very relaxed. She more at peace, she falls asleep in the recliner chair, and is more happier. Very
much okay with staff day and night staff she familiar with all faces now. This took a while.
Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home
Thank you for your lovely feedback. We're so pleased to hear your mum is feeling more relaxed and at peace, especially with the new recliner chair. It's great to know she's now familiar with our team…read more
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Review from Carol P (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have absolutely no problems or concerns regarding my mothers care. The staff are helpful considerate and professional.
Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home
Thank you for your kind words. We're very pleased to hear you're happy with your mothers care and that you find the staff are helpful considerate and professional.
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Review from D R (Husband of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been here just over one year and is settled and probably quite used to her new home. Her care provided by the staff is good, very good from some staff. I think she is comfortable in her surroundings as can be expected. She is well treated and with dignity and her personal care and cleanliness
is excellent. The atmosphere in the home is warm and friendly.
Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home
Thank you for your thoughtful feedback. We're pleased to hear your wife has settled in and is receiving care delivered with dignity and attention. It's lovely to know the warm and friendly atmosphere…read more
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Review from A M (Son of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing and non-nursing staff demonstrate a sincere care for both the physical and mental well-being of my mother. She is calm and clearly appreciates everyone's hard work.
Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home
Thank you so much for your kind words about Riverlee. We're delighted to hear that your mother is happy and well looked after.
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Review from Kelly W (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home staff are aware of mums needs and wants, the staff take very good care of mum. The admin staff are very polite and helpful, they know their jobs very well.
Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home
We're so pleased to hear your mum is well cared for and that our team has made a positive impression. Your feedback means a lot to us and will be shared with the staff.
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Review from P P (Daughter of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing staff, care staff, and everyone on Riverlee care team are warm, friendly, and approachable. Always have the time to talk and listen to any concerns. The staff is always visible.
I feel at peace when I leave my Mother after a visit.
I can visit her at any time during the day.
Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home
Thank you so much for your kind words and thoughtful review for our team at Riverlee. We're delighted to hear that you feel at peace knowing your mother is so well cared for. Our staff work hard to…read more
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Review from S O (Daughter of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Dad stayed here for 2 weeks for respite. The staff were really nice and friendly to us and Dad. The care appeared to be satisfactory for the time we saw Dad there - they clearly were understaffed at the time and we had to contact the wing head nurse to request better communication on how he was getting
on. On arrival, they were more interested in getting the paperwork done (understandably as it was about medication, etc) but would have liked a bit more dialogue about getting to know Dad and what he liked and disliked as he was there for such a short time. The assistants serving food and checking in were lovely and took the time to talk to us about Dad and out our minds at ease.
We felt the home was a bit tired in decor and could have been cleaner - dad had an en suite toilet which did smell a bit. Dad took his own tv which was great and meant he could be comfortable in his own room. On return home, we discovered some of his clothes went missing despite labels and were never found. Overall good.
Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home
Thank you for taking the time to share your detailed feedback with us. We're pleased to hear that our team at Riverlee Nursing Home was welcoming and friendly to both your dad and your family, and…read more
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Review from Monique M (Daughter of Resident) published on 28 September 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Extremely poor palliative care for my Mum, do not send anyone here that needs palliative care as they have no idea how to care for someone. Left my poor Mum in agony and I had to arrange extra medication for her as she was suffering.
Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home
Thank you for your review. We are fully investigating this complaint and will respond to you directly as soon as we have completed our findings.
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Review from Donna R (Niece of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Riverlee are amazing, my aunt is happy and well cared for. When I visit all the team are friendly and welcoming. The rooms are clean and tidy when a variety of activities for residents to engage in.
Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home
Thank you for your lovely feedback! We're delighted to hear that your aunt is happy and well cared for at Riverlee. Our team works hard to create a welcoming and engaging environment, and it's great…read more
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Review from P M (Son of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very satisfied with my dad's care. Great staff, good and very clean. My father likes it too.
Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home
Thank you for your review for Riverlee, the team will be delighted to read your comments.
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Review from B M (Daughter of Resident) published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Today everything is calm and purposeful - staff are quietly looking after the personal needs of the residents whilst the lounge is fumigated. My mother is clean and comfortable which is as much as I can hope for. All is good. Travelling as I do from Nottingham I visit weekly usually (strikes prevent
train travel at times) I have only once (two weeks ago, Feb 10) been disappointed by how I found my mother - she and her bed were a mess) possibly due to staff rotation? My mother is bedbound and doesn't eat meals.
Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home
Thank you for taking the time to leave a review. Please rest assured we are very proactive when it comes to checking our residents are comfortable, especially if they are in bed. Please do speak to…read more
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Review from V W (Niece of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to register my uncle with Riverlee Nursing Home and was warmly welcomed and given a cup of tea. The home was clean and the atmosphere was friendly and relaxed. The staff were very accommodating and showed me around. I must say I was very impressed.
Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home
Thank you for your review the team at Riverlee will be so happy to read your comments and we welcome your uncle.
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Review from Peter H (Brother of Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, an excellent facility across all team members. Thank you.
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Review from Joanne C (Daughter of Resident) published on 26 June 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My dad was here. Terrible staff, they all lie to cover their backs, everything going missing, dad fell and all tell lies after he had a bleed on the brain, staff are inapproachable, was forced to give 1 star!
Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home
We are deeply saddened you feel this way about the team here at Riverlee. We are confident in our abilities to care for our residents and their loved ones, and your feedback does not match the…read more
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Review from Alison I (Daughter of Resident) published on 1 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went with my mum and a family friend to visit Dad today. As soon as we walked in, we were greeted by the staff and sat down with Dad whilst he ate his lunch. The food looked tasty and appetising, and he ate it all. We are always brought a tray of tea and biscuit, and the staff go above and beyond
to make us all welcome. It does not feel like a nursing home at all, more like you are visiting family.
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Current Review Score: 9.3 (9.294)

Overview of Review Score

The Review Score of 9.3 (9.294) out of 10 for Riverlee Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.294 for Riverlee Residential and Nursing Home is calculated as follows: ( (103 Excellents x 5) + (68 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (8 Very Poors x 1) ) ÷ 197 Ratings = 4.294
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riverlee Residential and Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (4)

John

John Ogbe

Job Title: Home Manager

I'm passionate about delivering high-quality, person-centred care. My background includes involvement in the voluntary sector, and I take pride in creating environments where residents feel valued, enriched, and supported.

Tina

Tina Suleiman

Job Title: Activities Coordinator Joined: 2003

I’ve been with Sanctuary Care since 2003, first starting as a carer and then becoming the activities co-ordinator at Riverlee.
My greatest achievement is seeing the residents having fun. This gives me comfort - I love seeing the residents laughing and smiling.

Antonio

Antonio Meloni

Job Title: Activities Coordinator Joined: 2020

My name is Antonio Meloni I have been working in the care sector since 1990 as a carer and activities coordinator. I started working at Riverlee in November 2020 as an activities coordinator and I really enjoy my job - every day is different. I enjoy chatting with the residents making them happy and engaged with various activities. I also get along with all members of the staff who are all very nice and caring.

Bintou

Bintou Ceesay

Job Title: Carer & Infection Control Champion Joined: 2006

My name is Bintou Ceesay. I have been working with Sanctuary Care for 17 years. I have gained a lot of experience during these years.
My greatest passion is making the residents happy, alongside their family members.
I am also our infection control champion, ensuring that residents are safe and staff follow public health guidelines.

Frequently Asked Questions about Riverlee Residential and Nursing Home

What types of Care is Riverlee Residential and Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Riverlee Residential and Nursing Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Riverlee Residential and Nursing Home?

Near Public Transport, Lift & Gardens are some of the Facilities & Services.

How far is Riverlee Residential and Nursing Home to the centre of London?

6.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverlee Residential and Nursing Home to verify any information. View our terms and conditions. Riverlee Residential and Nursing Home has an Enhanced Service - more info.