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Riverlee Residential and Nursing Home

Franklin Place, Off John Penn Street, Greenwich, London SE13 7QT
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Riverlee Residential and Nursing Home logo
I would recommend it to anyoneMonica A(Wife of Resident/Service User)
Riverlee Residential and Nursing Home, London
Lovely home, staff so friendlyKerryann M(Resident / Service User)
Riverlee Residential and Nursing Home, London
Riverlee Residential and Nursing Home, London

The team at Riverlee provide residential, dementia, nursing and palliative care. They also offer respite care breaks, which can be booked in advance. These are ideal for family carers looking after loved ones at home. They can book a much-needed holiday, or simply take some time to recharge their batteries, with the peace of mind of knowing their loved one is in safe hands and enjoying a short break of...  

Care Provided by Riverlee Residential and Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Near Public Transport
  • Lift
  • Gardens

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,457From £1,457
Nursing CareFrom £1,764N/A
It is usual for residents in care homes to contribute to the cost of their own care. Some people have the resources to pay for this in full, whilst others make means-tested contributions.

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1457 and for nursing care £1764, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

Contact Riverlee Residential and Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • John Ogbe(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (75)

Riverlee Residential and Nursing Home Reviews (60)

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9.3

Riverlee Residential and Nursing Home has a Review Score of 9.3 (9.320) out of 10, based on 17 reviews in the last 2 years. Over all time Riverlee Residential and Nursing Home has 60 reviews.

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Review from Dermot R (Husband of Resident) published on 6 May 2026 Submitted via Postal Card
Overall Experience

My wife was a resident at Riverlee for just over 2 years. She died there on 23rd March 2026. As a daily visitor to her at the home I got to know the place well and many of the staff too. I formed lovely friendships with quite a few of them. My wife's deterioration was quite marked and sad to witness, but the care, skill and warmth of the staff was so reassuring and I really learnt to respect them for the job they did. As she came closer to death, these charactoristics came more to the fore, as they treated her with gentle compassion and skill. The non-carers were as impressive as well with their interactions.

Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home

Thank you for sharing such a moving tribute. We're deeply honoured to hear how supported you felt during such a difficult time and that the compassion, skill and warmth of the whole team brought reassurance and comfort. Your words mean a great deal to everyone involved.

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Review from J G (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card
Overall Experience

Mum has been a full time resident since Nov ' 25 after a stroke. She has settled well mainly due to the considerate care by all the staff. They are gentle and encouraging, treat her as an individual and very aware of this independent and her needs.

Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home

Thank you for sharing such thoughtful feedback. It's wonderful to hear that your mum has settled so well and that our team's gentle, personalised care has helped her feel comfortable. We're truly grateful for your kind words.

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Review from M G (Great Great-Niece of Resident) published on 23 December 2025 Submitted via Website
Overall Experience
Recently visited Riverlee to check on my elderly grand uncle for the first time. The staff was helpful and friendly and the place was clean as I showed up at different times to visit and check on him. Appreciate the security throughout the building from the entrance to the elevators.
It's critical to have your loved ones' clothes and personal property labeled with their names because they will get lost. Personal items of his were missing and he was wearing items that weren't his so we are addressing that issue. Appreciate the staff's help in facilitating his phone calls when family calls. We appreciate that.
Many thanks to Bria, Evelyn and Julietta for providing great care and answering all my questions. I didn't get the names of all the staff I encountered but did take photos and expressed my gratitude in person. Will be back to visit soon again!

The location is convenient to both the DLR station and the London Bus stop after a 7 minute walk so it's easy to get to.

Reply from Kate Czeczko, Business Development Manager at Riverlee Residential and Nursing Home

Thank you for sharing your detailed feedback. We're delighted to hear that you found the staff helpful and the home clean and secure. We appreciate your note about labeling personal items and will continue working with you to resolve this. Your kind words for Bria, Evelyn, and Julietta mean a lot to the team. We look forward to welcoming you again soon.

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Review from Stephanie S (Resident / Service User) published on 23 December 2025 Submitted via Postal Card
Overall Experience

Since arrival the treatment and staff has been lovely and good. Thanks for all the help and support.

Reply from Kate Czeczko, Business Development Manager at Riverlee Residential and Nursing Home

Thank you for your kind words! We're so pleased to hear you've had a positive experience and that our team's care and support have made a difference.

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Review from Karlene T (Niece of Resident) published on 24 October 2025 Submitted via Postal Card
Overall Experience

Overall, I've found the staff to be very helpful, caring and personable. With few exceptions, I feel that my uncle is getting very good care, he is well fed, even though he's not a big eater. I feel assured of his continuing good care, thanks to the staff. The facility is well maintained and clean.

Reply from Kate Marson, Business Development Manager at Riverlee Residential and Nursing Home

Thank you for your kind feedback. We're pleased to hear that your uncle is receiving the care and attention he deserves, and that our staff have made a positive impression through their helpful and personable approach. It's also reassuring to know that you find the facility well maintained and clean. Your comments are greatly appreciated and will be shared with the team.

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Review from Evelyn M (Sister of Resident) published on 22 October 2025 Submitted via Postal Card
Overall Experience

The transfer of my sister was done very well. Good co operation between management and staff and settled period going well. Top pick when new nurse change over, they phone me to let me know she is doing well and any concerns I had.

Reply from Kate Marson, Business Development Manager at Riverlee Residential and Nursing Home

Thank you for your feedback. We're pleased to hear that your sister's transfer was handled smoothly and that communication between our management and staff has supported a positive settling-in period. We're especially glad that our team kept you informed during the nurse changeover and addressed any concerns you had. Your kind words are greatly appreciated.

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Review from J M (Wife of Resident) published on 4 August 2025 Submitted via Postal Card
Overall Experience
My husband was a resident for over 3 years at Riverlee. During this time he was very well cared for and became his home and the staff his friends. The staff always made me welcome and it was always a pleasure to spend time at the home with them and my husband. Everyone at the home was incredibly kind and supportive to me and my husband at the end and made sure we were both cared for.

I am very grateful to everyone at Riverlee for their friendship, care and support.

Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home

Thank you so much for your heartfelt words. It means the world to us to know that Riverlee became a true home for your husband and a place of comfort and friendship for you both. We feel privileged to have been part of his journey and to have shared so many meaningful moments with you along the way.

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Review from R B (Wife of Resident) published on 15 July 2025 Submitted via Postal Card
Overall Experience

I have found the new management very good and approachable. I thing I have found the most beneficial for my husband is the stopping of moving staff around. I can see how it could benefit staff in a small way but so detrimental to dementia residents.

Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home

Thank you so much for your kind words and valuable feedback. We're truly pleased to hear that you've found the new management team approachable and supportive. It's especially heartening to know that the decision to reduce staff movement has had a positive impact on your husband's well-being.

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Review from S T (Friend of Resident) published on 11 July 2025 Submitted via Postal Card
Overall Experience

I come to visit my friend once a week. My lady is in a fantastic home, I find the staff are always keeping her occupied, as she is a hand full at time. I won't wish her to be in a better place than this care home. Thank you to all the staff that work with my friend on a daily basis.

Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home

Thank you for your lovely review. We're so glad to hear your friend is happy and well cared for. It means a lot to our team to know their efforts are appreciated. We'll be sure to pass on your kind words.

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Review from C M (Son of Resident) published on 9 July 2025 Submitted via Postal Card
Overall Experience

I seen a lot of changes since two years. Rapid changes. I appreciate my mum's care plan been very laid out. Mum's has been looked after, my mum had replaced her chair with a recliner chair, this made her very relaxed. She more at peace, she falls asleep in the recliner chair, and is more happier. Very much okay with staff day and night staff she familiar with all faces now. This took a while.

Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home

Thank you for your lovely feedback. We're so pleased to hear your mum is feeling more relaxed and at peace, especially with the new recliner chair. It's great to know she's now familiar with our team and feels comfortable with both day and night staff. We truly appreciate your kind words and continued trust in our care.

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Review from Carol P (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card
Overall Experience

I have absolutely no problems or concerns regarding my mothers care. The staff are helpful considerate and professional.

Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home

Thank you for your kind words. We're very pleased to hear you're happy with your mothers care and that you find the staff are helpful considerate and professional.

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Review from A M (Son of Resident) published on 15 May 2025 Submitted via Postal Card
Overall Experience

The nursing and non-nursing staff demonstrate a sincere care for both the physical and mental well-being of my mother. She is calm and clearly appreciates everyone's hard work.

Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home

Thank you so much for your kind words about Riverlee. We're delighted to hear that your mother is happy and well looked after.

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Review from Kelly W (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card
Overall Experience

The care home staff are aware of mums needs and wants, the staff take very good care of mum. The admin staff are very polite and helpful, they know their jobs very well.

Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing Home

We're so pleased to hear your mum is well cared for and that our team has made a positive impression. Your feedback means a lot to us and will be shared with the staff.

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Review from P P (Daughter of Resident) published on 29 November 2024 Submitted via Postal Card
Overall Experience
The nursing staff, care staff, and everyone on Riverlee care team are warm, friendly, and approachable. Always have the time to talk and listen to any concerns. The staff is always visible.
I feel at peace when I leave my Mother after a visit.

I can visit her at any time during the day.

Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home

Thank you so much for your kind words and thoughtful review for our team at Riverlee. We're delighted to hear that you feel at peace knowing your mother is so well cared for. Our staff work hard to create a warm and supportive environment for both our residents and their families, and it's...  

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Review from S O (Daughter of Resident) published on 25 October 2024 Submitted via Website
Overall Experience
My Dad stayed here for 2 weeks for respite. The staff were really nice and friendly to us and Dad. The care appeared to be satisfactory for the time we saw Dad there - they clearly were understaffed at the time and we had to contact the wing head nurse to request better communication on how he was getting on. On arrival, they were more interested in getting the paperwork done (understandably as it was about medication, etc) but would have liked a bit more dialogue about getting to know Dad and what he liked and disliked as he was there for such a short time. The assistants serving food and checking in were lovely and took the time to talk to us about Dad and out our minds at ease.

We felt the home was a bit tired in decor and could have been cleaner - dad had an en suite toilet which did smell a bit. Dad took his own tv which was great and meant he could be comfortable in his own room. On return home, we discovered some of his clothes went missing despite labels and were never found. Overall good.

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you for taking the time to share your detailed feedback with us. We're pleased to hear that our team at Riverlee Nursing Home was welcoming and friendly to both your dad and your family, and that our care assistants helped put your minds at ease. Ensuring our residents feel comfortable and...  

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Review from Monique M (Daughter of Resident) published on 28 September 2024 Submitted via Website
Overall Experience

Extremely poor palliative care for my Mum, do not send anyone here that needs palliative care as they have no idea how to care for someone. Left my poor Mum in agony and I had to arrange extra medication for her as she was suffering.

Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home

Thank you for your review. We are fully investigating this complaint and will respond to you directly as soon as we have completed our findings.

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Review from Donna R (Niece of Resident) published on 12 August 2024 Submitted via Postal Card
Overall Experience

Riverlee are amazing, my aunt is happy and well cared for. When I visit all the team are friendly and welcoming. The rooms are clean and tidy when a variety of activities for residents to engage in.

Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home

Thank you for your lovely feedback! We're delighted to hear that your aunt is happy and well cared for at Riverlee. Our team works hard to create a welcoming and engaging environment, and it's great to know that this reflects in your visits. Thank you for your kind words and support.

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Review from P M (Son of Resident) published on 5 June 2024 Submitted via Postal Card
Overall Experience

I'm very satisfied with my dad's care. Great staff, good and very clean. My father likes it too.

Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home

Thank you for your review for Riverlee, the team will be delighted to read your comments.

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Review from B M (Daughter of Resident) published on 19 March 2024 Submitted via Postal Card
Overall Experience

Today everything is calm and purposeful - staff are quietly looking after the personal needs of the residents whilst the lounge is fumigated. My mother is clean and comfortable which is as much as I can hope for. All is good. Travelling as I do from Nottingham I visit weekly usually (strikes prevent train travel at times) I have only once (two weeks ago, Feb 10) been disappointed by how I found my mother - she and her bed were a mess) possibly due to staff rotation? My mother is bedbound and doesn't eat meals.

Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home

Thank you for taking the time to leave a review. Please rest assured we are very proactive when it comes to checking our residents are comfortable, especially if they are in bed. Please do speak to the home manager directly with any concerns, her door is always open.

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Review from V W (Niece of Resident) published on 20 February 2024 Submitted via Postal Card
Overall Experience

I went to register my uncle with Riverlee Nursing Home and was warmly welcomed and given a cup of tea. The home was clean and the atmosphere was friendly and relaxed. The staff were very accommodating and showed me around. I must say I was very impressed.

Reply from Kate Yates, Communications and Content Specialist at Riverlee Residential and Nursing Home

Thank you for your review the team at Riverlee will be so happy to read your comments and we welcome your uncle.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 April 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (9)

Meet the Team (4)

John Ogbe
John OgbeJob Title:Home Manager

I'm passionate about delivering high-quality, person-centred care. My background includes involvement in the voluntary sector, and I take pride in creating environments where residents feel valued, enriched, and supported.

Tina Suleiman
Tina SuleimanJob Title:Activities CoordinatorJoined: 2003
I’ve been with Sanctuary Care since 2003, first starting as a carer and then becoming the activities co-ordinator at Riverlee.

My greatest achievement is seeing the residents having fun. This gives me comfort - I love seeing the residents laughing and smiling.

Antonio Meloni
Antonio MeloniJob Title:Activities CoordinatorJoined: 2020

My name is Antonio Meloni I have been working in the care sector since 1990 as a carer and activities coordinator. I started working at Riverlee in November 2020 as an activities coordinator and I really enjoy my job - every day is different. I enjoy chatting with the residents making them happy and engaged with various activities. I also get along with all members of the staff who are all very nice and caring.

Bintou Ceesay
Bintou CeesayJob Title:Carer & Infection Control ChampionJoined: 2006
My name is Bintou Ceesay. I have been working with Sanctuary Care for 17 years. I have gained a lot of experience during these years.
My greatest passion is making the residents happy, alongside their family members.

I am also our infection control champion, ensuring that residents are safe and staff follow public health guidelines.

Frequently Asked Questions about Riverlee Residential and Nursing Home

What types of Care is Riverlee Residential and Nursing Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Riverlee Residential and Nursing Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Riverlee Residential and Nursing Home?

Near Public Transport, Lift, Gardens are some of the Facilities & Services.

How far is Riverlee Residential and Nursing Home to the centre of London?

6.1 mile(s) as the crow flies, distance by road may be significantly further.

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