Riverlee Residential and Nursing Home

Franklin Place, Off John Penn Street, Greenwich, London SE13 7QT
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9.2 55 Reviews
  • Riverlee Residential and Nursing Home, London
The team at Riverlee provide residential, dementia, nursing and palliative care. They also offer respite care breaks, which can be booked in advance. These are ideal for family carers looking after loved ones at home. They can book a much-needed holiday, or simply take some time to recharge their batteries, with the peace of mind of knowing their loved one is in safe hands and enjoying a short break of their own.

The home has welcoming lounges, where residents can enjoy activities and relax with loved ones, who are welcome at any time.

Residents are encouraged to bring pictures, small items of furniture and anything else which makes their bedrooms truly feel like home.

In the dining rooms they enjoy nutritious, home-cooked meals prepared by the home’s chef, from roast dinners with all the trimmings to fish and chip Fridays and lighter bites such as home-made soups. And there are freshly baked cakes each for afternoon tea.

There are lots of activities to enjoy, from baking and crafts, to gentle exercise sessions and animal therapy. The home also has a Magic Table, a wonderful piece of technology designed in the Netherlands for people living with dementia. It connects them through social, interactive light games, which encourage gentle movement and some healthy competition!

The local community are embraced into life in the home, from singers and entertainers to local school children, who enjoy activities or simply spending time with the residents. Recently weekly music and reminiscence sessions have started with a local musician, filling the home with the sound of song. The residents love sitting and chatting about their musical memories, singing and playing different instruments.

Riverlee also has a hairdressing salon, for regular appointments with a mobile hairdresser, as well as pamper sessions, with manicures and hand massages.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Near Public Transport
  • Lift
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Nursing Care: from £1664
  • RESPITE Self-Funded Residential Care: from £1375

It is usual for residents in care homes to contribute to the cost of their own care. Some people have the resources to pay for this in full, whilst others make means-tested contributions.
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1375 and for nursing care £1664, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Riverlee Residential and Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • John Ogbe (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (75)

Riverlee Residential and Nursing Home Reviews (55)

9.2

Riverlee Residential and Nursing Home has a Review Score of 9.2 (9.207) out of 10, based on 16 reviews in the last 2 years.
Over all time Riverlee Residential and Nursing Home has 55 reviews.

Overall Experience
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Review from Steve P (Son of Resident) published on 20 December 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am constantly amazed by the dedication of Riverlee staff. They do a great job under difficult circumstances. My mum's behaviour is very demanding and her needs change month to month. I find staff very open and easy to talk with. Thank you for all you do.
Reply from Fae Doherty, Marketing Officer at Riverlee Residential and Nursing Home

Dear Steve, Thank you for such a wonderful review, your kind words will mean so much to our team. I will be sure to pass your feedback onto the manager and the team at Riverlee. Best wishes

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Review from Monica A (Wife of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is nothing much to say about the home. The staff is wonderful, always smiling and very helpful. I can visit my husband any time and it is very clean. I would recommend it to anyone. I have already done so and the young lady is happy to put her mother in Riverlee. She likes it.
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Review from S S (Daughter of Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Riverlee staff are great, very caring and take good physical care of my father.
The 2 problems I have are;
1. Not having enough staff especially at meal times.
2. Hardly any decent mental stimulation.
Unfortunately, Riverlee seems like "God's waiting room" which is a real shame.
Reply from Cecilia Agadzi,, Home Manager at Riverlee Residential and Nursing Home

Thank you for your review and lovely comments about the team here, they are so caring and a wonderful asset to our home. I am sorry to hear you feel this way about meal times and activities as we really pride ourselves on making these special for our residents. I would really like to speak to you about your concerns and see what we can do to address them.

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Review from John C (Nephew of Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very competent and friendly. Rooms are excellent and are kept clean. Toilets are in every room.
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Review from Kerryann M (Resident) published on 23 May 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely home, staff so friendly. Felt very welcomed when entering the home, all staff treat all residents with such care. Felt very at ease. The food looks delicious and all rooms are so clean and modern. Lounges are all modernised and really lovely.
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Review from John B (Friend of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend, 63, has lived in a sheltered housing scheme for 12 years. Then she developed dementia and kept falling. Since being moved to Riverlee, I feel she is safer and being cared for 24 hours a day which means her quality of life is so much better. The home and staff meet all her needs and she is
happy.
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Review from B R (Wife of Resident) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, very good. Could do with more activities and outings.


Home very poor outside space.

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Review from Paula M (Granddaughter of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring home. My nan spent her last 5 months here at Riverlee and was treated with the utmost care especially at the end of her life. Food is fantastic and residents are encouraged to join in activities, shows, parties and off-site visits.
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Review from J G (Partner of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has been at Riverlee Residential and Nursing Home for 2 years. I have been impressed with the care he receives. The manager and deputy are approachable and deal with any issues quickly and professionally. There is not a great many staff changes, staff seem to stay a long time which says a
lot I think. The nursing staff are very kind and caring as are the carers and there are always training sessions going on as the staff seem to be well trained. They are very helpful and will spend time talking to my partner even though he can be difficult at times.
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Review from Catherine P (Wife of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The decision to pass the care of my husband to a home was one of the hardest things I have ever had to do. I cannot praise and thank Riverlee Residential and Nursing Home enough for their continuous support towards me and my family over the past year. The nurses are always professional, friendly and
polite, a real credit to their profession. I am always kept well informed by the staff and management who organise a range of activities for the residents.
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Review from Angela A (Wife of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very nice home with good care and facilities. I'm sure my husband will be very happy here.
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Review from B W (Son of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother has been a resident at Riverlee and during the three years she has been here she has been well cared for and the staff have treated her with dignity and respect.
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Review from P T (Daughter of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is for the residents, they always out their needs first and are willing to listen when there is a problem. Mum has settled well.
It was hard at first to adapt but they were patient helping us as well as our mum.
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Review from Mary L (Partner of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with this care home it does exactly that!! The staff are happy, events are organised and it turns into a family party and every event is noteworthy.
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Review from S S (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well run and pleasant home that cares for all my mother's needs. Got a lot of patience with the residents.
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Current Review Score: 9.2 (9.207)

Overview of Review Score

The Review Score of 9.2 (9.207) out of 10 for Riverlee Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.274 for Riverlee Residential and Nursing Home is calculated as follows: ( (91 Excellents x 5) + (60 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (8 Very Poors x 1) ) ÷ 175 Ratings = 4.274
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.933 Points relating to the number of positive Reviews for Riverlee Residential and Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 14 Positive Reviews ÷ 15 = 0.933
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Tina

Tina Suleiman

Job Title: Activities Coordinator Joined: 2003

I’ve been with Sanctuary Care since 2003, first starting as a carer and then becoming the activities co-ordinator at Riverlee.
My greatest achievement is seeing the residents having fun. This gives me comfort - I love seeing the residents laughing and smiling.

Antonio

Antonio Meloni

Job Title: Activities Coordinator Joined: 2020

My name is Antonio Meloni I have been working in the care sector since 1990 as a carer and activities coordinator. I started working at Riverlee in November 2020 as an activities coordinator and I really enjoy my job - every day is different. I enjoy chatting with the residents making them happy and engaged with various activities. I also get along with all members of the staff who are all very nice and caring.

Bintou

Bintou Ceesay

Job Title: Carer & Infection Control Champion Joined: 2006

My name is Bintou Ceesay. I have been working with Sanctuary Care for 17 years. I have gained a lot of experience during these years.
My greatest passion is making the residents happy, alongside their family members.
I am also our infection control champion, ensuring that residents are safe and staff follow public health guidelines.

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