Riverlee Residential and Nursing Home

Franklin Place, Off John Penn Street, Greenwich, London SE13 7QT
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9.2 55 Reviews
  • Riverlee Residential and Nursing Home, London
The team at Riverlee provide residential, dementia, nursing and palliative care. They also offer respite care breaks, which can be booked in advance. These are ideal for family carers looking after loved ones at home. They can book a much-needed holiday, or simply take some time to recharge their batteries, with the peace of mind of knowing their loved one is in safe hands and enjoying a short break of their own.

The home has welcoming lounges, where residents can enjoy activities and relax with loved ones, who are welcome at any time.

Residents are encouraged to bring pictures, small items of furniture and anything else which makes their bedrooms truly feel like home.

In the dining rooms they enjoy nutritious, home-cooked meals prepared by the home’s chef, from roast dinners with all the trimmings to fish and chip Fridays and lighter bites such as home-made soups. And there are freshly baked cakes each for afternoon tea.

There are lots of activities to enjoy, from baking and crafts, to gentle exercise sessions and animal therapy. The home also has a Magic Table, a wonderful piece of technology designed in the Netherlands for people living with dementia. It connects them through social, interactive light games, which encourage gentle movement and some healthy competition!

The local community are embraced into life in the home, from singers and entertainers to local school children, who enjoy activities or simply spending time with the residents. Recently weekly music and reminiscence sessions have started with a local musician, filling the home with the sound of song. The residents love sitting and chatting about their musical memories, singing and playing different instruments.

Riverlee also has a hairdressing salon, for regular appointments with a mobile hairdresser, as well as pamper sessions, with manicures and hand massages.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Near Public Transport
  • Lift
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Nursing Care: from £1664
  • RESPITE Self-Funded Residential Care: from £1375

It is usual for residents in care homes to contribute to the cost of their own care. Some people have the resources to pay for this in full, whilst others make means-tested contributions.
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1375 and for nursing care £1664, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Riverlee Residential and Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • John Ogbe (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (75)

Riverlee Residential and Nursing Home Reviews (55)

9.2

Riverlee Residential and Nursing Home has a Review Score of 9.2 (9.207) out of 10, based on 16 reviews in the last 2 years.
Over all time Riverlee Residential and Nursing Home has 55 reviews.

Overall Experience
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Reviewer Connection to Riverlee Residential and Nursing Home
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Total of 55, showing 21-40
Review from J B (Daughter of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would recommend.
Staff and carers are lovely.
Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you so much for taking the time to review our care home and for your lovely words. Best wishes.

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Review from Nisha N (Daughter of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service provided to my dad. Staff are extremely friendly and helpful. Always informative even when I cannot visit.
Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you so much for taking the time to review our home and for your kind words about our team. We are so glad to hear you are so happy with your father's care. Best wishes.

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Review from L C (Daughter-in-law of Resident) published on 18 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I visited my father-in-law with my daughter. We both work in care. I manage a nursing home. The smell of urine was strong, my father-in-law's room was so strong I had to spray perfume. We were there for over 3 hours, not offered a drink. We had to ask for a drink for him. The staff were pleasant but
not visible, you had to look for them. Some comments I received about our family member were not acceptable and derogatory to him. I have concerns about his lack of care, oral care had not been given.
I live a distance away so I see things that maybe others do not. As I also manage a care home I am aware of the pressures the staff have.
However, this does not excuse dismissive behaviour, speaking about our family member as if he was a nuisance.
I hope this was a one-off. Very upsetting for us.
Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you for your review. We set a high standard for ourselves, and we’re sorry to hear you had a frustrating experience - our team have recently shampooed the room's carpet and disposed of the previously soiled mattress. Our home manager Cecilia will have been in touch to discuss your relatives' needs, and tailoring the room furnishings to meet these. Cecilia's door is always open for you if you do have any questions or concerns. Best wishes, Fae.

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Review from Hester B (Daughter of Resident) published on 10 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is well looked after at Riverlee. Before she went there she was often falling, getting infections that made her delirious etc. Since being in care she has been well, healthy, and had a good appetite. The staff know what they are doing and keep her comfortable. She caught covid early on, in April
2020. She spent 10 weeks in hospital and at the end, she could no longer walk and had severe delirium. Since being at Riverlee she has slowly settled and is now in much better shape. She will never walk again, and she does have some delirium or dementia, but she is much more calm and lucid than she was. The staff are supportive and helpful. If I have any criticism it is that the staff don't communicate that much - it takes time to find out how they work. And it would be great if each resident had a key worker who took a particular interest in their mental well-being, rather than that being a general shared responsibility. But having said that, the staff kept going through covid.
Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you so much for taking the time to review our home - your kind words are so appreciated. Thank you for your feedback too - we will be sure to pass this on to management. Best wishes.

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Review from J G (Wife of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband receives good care and just as important it is given with kindness. He is greeted by carers, medical and auxiliary staff by name and sometimes given a "High Five". He sometimes does not eat and carers are encouraging, and if this happens at visiting/meal times I am given some food in order
to encourage him. I am more than happy that my family chose Riverlee, we are kept up to date on his wellbeing.
Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you so much for taking the time to review our home and for your kind and reassuring words. It's wonderful to hear how pleased you are with the care our team at Riverlee provides for your husband. Best wishes.

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Review from J H (Sister-in-law of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are kind and caring for residents and relatives. Nothing is too much trouble.
Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you so much for taking the time to review our home and for your kind words. It's wonderful to hear how caring you find our staff. Best wishes.

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Review from Thelma J (Daughter of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Can I say a big thank you to the weekend staff, the receptionist goes above and beyond to facilitate visits and is incredibly supportive, always greets me with a smile and leaves me feeling reassured. Any member of staff that I have had interaction with is super friendly. Loved the smell of the roast
on Sunday in the building and the member of staff with the boom box brings energy into the building. It filled me with joy. Thank you once again, I enjoy all of your energy and infectious smiles and care.
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Review from Melanie A (Daughter of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad had dementia and came to the care home in 2016 but sadly passed away in July ‘19. Now my mum has had to come here because she had a spinal injury and needs round the clock care. The staff are so kind here. And as much as I find it so hard, mum being in the home, I can rest easy knowing she’s
well looked after. One staff member who has been here 4 years and worked on reception at weekends, but now works during the week as well knew my dad and my mum from when we used to visit dad. Since mum has come to the care home the staff member has really taken mum under her wing, she’s so sad that mum has had to come here as well. She always checks in on mum, and is very caring and will go out of her way to help wherever possible.
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Review from Lesley H (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff extremely helpful and they keep our family informed of any changes or needs of my mother. The home itself is always clean and offers a good environment with activities available. The staff have looked after my mother through this very difficult time and kept us up to date
when we were unable to visit and the only way was via FaceTime.
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Review from Ian M (Son of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home is extremely well run and my mother is always clean and tidy. The staff are friendly, caring and helpful. Particularly want to thank a staff member for all her help and kindness.
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Review from Karen S (Daughter of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In these uncertain times we have all been through, thank you to all the staff at Riverlee doesn't seem enough. I am so grateful for all their support and care towards my mum, keeping her safe. All the staff I feel have stepped outside the box. Staff have tried to keep normal day to day running (activities
etc) which has been nice for the residents. Thank you Riverlee.
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Review from Sue (Power of Attorney of Resident) published on 9 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Riverlee offer good and consistent care and treat the residents with a respectful and caring attitude. They show tremendous patience. I witnessed a new resident head butt a member of staff one day but she reacted calmly and caringly. I am happy that the person I have LPOA for is safe at
Riverlee.
Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you for your kind feedback about our home and about our team - they really do pride themselves on providing the very best care especially in difficult situations.

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Review from Susan (Daughter of Resident) published on 12 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 98 year old Mum has been at Riverlee since June 2018 and I have always been extremely satisfied by the care and kindness the staff show towards her. Due to quarantine restrictions, I have been unable to visit Mum for almost a year now, but we are able to communicate regularly via Skype. I would like
to state my appreciation of the devotion of the nursing staff, carers and administrative staff who strive to do their utmost to maintain the cheerful and homely atmosphere at Riverlee, particularly in the current challenging circumstances. I am also informed immediately of any important issues affecting Mum’s health and I take part in the monthly Relatives’ meeting organised via Zoom which enables me to keep up to date with recent developments. My sincere thanks to all members of staff at Riverlee who are a credit to the management.
Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you for such a heart-warming review, your kind words are so appreciated by the Riverlee team.

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Review from Sandra R (Daughter of Resident) published on 19 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother suffers from dementia and has received full support at Riverlee Residential and Nursing Home for the past nine years. She is settled and well cared for. All the levels of regular staff group know her well (including ancillary workers/chef). I observe staff working collaboratively to ensure
my mother's activities of daily living are met. If the home falls short of high-quality care and attention due to shortage of staff, training needs or agency cover, we (the family) will raise any concerns with the management team for prompt actions. Our voices are always heard and always responded to sensitively and professionally.
Thank you.
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Review from Theresa W (Niece of Resident) published on 31 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve come into contact with many care homes in recent years, and Riverlee is by far the most "homely"! The staff there are exceptional, always professional, friendly and above all, caring.


A special mention should go to the activities team who work so hard to provide entertainment for the residents

- frequent parties, “virtual cruises”, film afternoons, trips to the seaside, to see Christmas lights etc, even creepy crawly days which the residents seem to enjoy!


My aunt has been a resident at Riverlee for over two years, and it is an absolute pleasure to visit her there. She loves joining in with everything that is going on, and it is reassuring for me to know that she is safe, well looked after and happy. I wouldn’t hesitate to recommend Riverlee to anyone for their loved ones.

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Review from Nicola G (Daughter of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled into the care home and is very happy here, and this is all down to the lovely staff. Thank you.
Reply from Sophie Middleton, PR Officer at Riverlee Residential and Nursing Home

Thank you for taking the time to review. I am so pleased your Mum is happy and settled, and the staff are going the extra mile to care for your Mum but to also give you peace of mind. Best wishes, Sophie Middleton

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Review from Marie B (Next of Kin) published on 14 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot begin to thank the management and care home staff for all that they did for Mum as they cared for her with such care, compassion and sincerity. This has helped us to cope as a family and as Mum approach her final days, this mattered the most. They always greeted us as the family with a warm
welcome and we always knew as the family that Mum was always in safe hands.


We will never forget how wonderful you have all been and I know that my Mum was always so happy in your care, your home, even up until her final moments.

Your care for her in her final week and the management of her passing away was managed with such dignity and we thank you all so much. It was so fitting to hold the wake in the lounge at the home - her home - and on that day everyone was so helpful, you really were her family.

The sadness of losing Mum is buffered by the fact that she had such a wonderful stay at Riverlee.

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Dear Marie, thank you so much for your kind words about our home and I am so very sorry to hear of the passing of your mother. Your feedback is truly invaluable to our team and to the care we provide so it is much appreciated. I will be sure to pass this lovely review onto the team. Best wishes, Fae

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Review from Pat T (Friend of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always friendly and helpful.
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Review from Chris B (Daughter of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very hard working and nothing is too much trouble, always talk to my mum when passing, even the staff on other floors.
Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Dear Chris, thank you so much for your lovely feedback. It is invaluable to our team and to the good care we provide. I will be sure to pass this onto the team. Best wishes.

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Review from Karen M (Relative of Resident) published on 28 December 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Riverlee Residential and Nursing Home is a wonderful sanctuary for clients to live. The staff work very hard ensuring the wellbeing, safety and care of all the residents. I'm very grateful to all the staff who take care of my loved one. They are a lovely group of carers. Their patience is unfailing
in the sometimes difficult tasks they fulfill. Riverlee is a perfect Home for people suffering from Dementia, Alzheimer's or other chronic illnesses.
Reply from Fae Doherty, Marketing Officer at Riverlee Residential and Nursing Home

Dear Karen, thank you for your feedback - it is wonderful to hear how pleased you are with the care provided at Riverlee. I will be sure to pass your wonderful feedback onto Cecilia and the team. Best wishes, Fae

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Current Review Score: 9.2 (9.207)

Overview of Review Score

The Review Score of 9.2 (9.207) out of 10 for Riverlee Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.274 for Riverlee Residential and Nursing Home is calculated as follows: ( (91 Excellents x 5) + (60 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (8 Very Poors x 1) ) ÷ 175 Ratings = 4.274
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.933 Points relating to the number of positive Reviews for Riverlee Residential and Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 14 Positive Reviews ÷ 15 = 0.933
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Tina

Tina Suleiman

Job Title: Activities Coordinator Joined: 2003

I’ve been with Sanctuary Care since 2003, first starting as a carer and then becoming the activities co-ordinator at Riverlee.
My greatest achievement is seeing the residents having fun. This gives me comfort - I love seeing the residents laughing and smiling.

Antonio

Antonio Meloni

Job Title: Activities Coordinator Joined: 2020

My name is Antonio Meloni I have been working in the care sector since 1990 as a carer and activities coordinator. I started working at Riverlee in November 2020 as an activities coordinator and I really enjoy my job - every day is different. I enjoy chatting with the residents making them happy and engaged with various activities. I also get along with all members of the staff who are all very nice and caring.

Bintou

Bintou Ceesay

Job Title: Carer & Infection Control Champion Joined: 2006

My name is Bintou Ceesay. I have been working with Sanctuary Care for 17 years. I have gained a lot of experience during these years.
My greatest passion is making the residents happy, alongside their family members.
I am also our infection control champion, ensuring that residents are safe and staff follow public health guidelines.

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