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Riverlee Residential and Nursing Home

Franklin Place, Off John Penn Street, Greenwich, London SE13 7QT
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Riverlee Residential and Nursing Home logo
I would recommend it to anyoneMonica A(Wife of Resident/Service User)
Riverlee Residential and Nursing Home, London
Lovely home, staff so friendlyKerryann M(Resident / Service User)
Riverlee Residential and Nursing Home, London
Riverlee Residential and Nursing Home, London

The team at Riverlee provide residential, dementia, nursing and palliative care. They also offer respite care breaks, which can be booked in advance. These are ideal for family carers looking after loved ones at home. They can book a much-needed holiday, or simply take some time to recharge their batteries, with the peace of mind of knowing their loved one is in safe hands and enjoying a short break of...  

Care Provided by Riverlee Residential and Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Near Public Transport
  • Lift
  • Gardens

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,457From £1,457
Nursing CareFrom £1,764N/A
It is usual for residents in care homes to contribute to the cost of their own care. Some people have the resources to pay for this in full, whilst others make means-tested contributions.

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1457 and for nursing care £1764, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

Contact Riverlee Residential and Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • John Ogbe(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (75)

Riverlee Residential and Nursing Home Reviews (60)

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9.3

Riverlee Residential and Nursing Home has a Review Score of 9.3 (9.320) out of 10, based on 17 reviews in the last 2 years. Over all time Riverlee Residential and Nursing Home has 60 reviews.

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Review from Peter H (Brother of Resident) published on 19 December 2023 Submitted via Postal Card
Overall Experience

Overall, an excellent facility across all team members. Thank you.

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Review from Joanne C (Daughter of Resident) published on 26 June 2023 Submitted via Website
Overall Experience

My dad was here. Terrible staff, they all lie to cover their backs, everything going missing, dad fell and all tell lies after he had a bleed on the brain, staff are inapproachable, was forced to give 1 star!

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

We are deeply saddened you feel this way about the team here at Riverlee. We are confident in our abilities to care for our residents and their loved ones, and your feedback does not match the standards we are so proud of in our home. However, with any feedback we receive, we will review and reflect on your comments internally and share with the appropriate team members. Thank you.

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Review from Alison I (Daughter of Resident) published on 1 June 2023 Submitted via Postal Card
Overall Experience

I went with my mum and a family friend to visit Dad today. As soon as we walked in, we were greeted by the staff and sat down with Dad whilst he ate his lunch. The food looked tasty and appetising, and he ate it all. We are always brought a tray of tea and biscuit, and the staff go above and beyond to make us all welcome. It does not feel like a nursing home at all, more like you are visiting family.

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Review from Linda M (Wife of Resident) published on 30 May 2023 Submitted via Postal Card
Overall Experience
I am so pleased with Riverlee. My husband is always happy, the staff are so good and they show so much care to all residents and their family members, we are always made welcome with tea and it is so nice they call us by our first names.

It is always very clean and my husband's bedroom is very nice, tidy and clean.

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Review from Karen M (Daughter of Resident) published on 7 February 2023 Submitted via Postal Card
Overall Experience

Staff are friendly, activities are also ok. My mother is settled and I am quite happy for my mum to be here. The place and the environment is clean.

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you so much for taking the time to review our home and for your kind words. If you do have any feedback or ways we could improve our care, our manager's door is always open for you. Best wishes.

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Review from J B (Daughter of Resident) published on 7 February 2023 Submitted via Postal Card
Overall Experience
Would recommend.

Staff and carers are lovely.

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you so much for taking the time to review our care home and for your lovely words. Best wishes.

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Review from Nisha N (Daughter of Resident) published on 7 February 2023 Submitted via Postal Card
Overall Experience

Very happy with the service provided to my dad. Staff are extremely friendly and helpful. Always informative even when I cannot visit.

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you so much for taking the time to review our home and for your kind words about our team. We are so glad to hear you are so happy with your father's care. Best wishes.

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Review from L C (Daughter-in-law of Resident) published on 18 April 2022 Submitted via Website
Overall Experience
I visited my father-in-law with my daughter. We both work in care. I manage a nursing home. The smell of urine was strong, my father-in-law's room was so strong I had to spray perfume. We were there for over 3 hours, not offered a drink. We had to ask for a drink for him. The staff were pleasant but not visible, you had to look for them. Some comments I received about our family member were not acceptable and derogatory to him. I have concerns about his lack of care, oral care had not been given.
I live a distance away so I see things that maybe others do not. As I also manage a care home I am aware of the pressures the staff have.
However, this does not excuse dismissive behaviour, speaking about our family member as if he was a nuisance.

I hope this was a one-off. Very upsetting for us.

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you for your review. We set a high standard for ourselves, and we’re sorry to hear you had a frustrating experience - our team have recently shampooed the room's carpet and disposed of the previously soiled mattress. Our home manager Cecilia will have been in touch to discuss your relatives'...  

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Review from Hester B (Daughter of Resident) published on 10 December 2021 Submitted via Website
Overall Experience

My mum is well looked after at Riverlee. Before she went there she was often falling, getting infections that made her delirious etc. Since being in care she has been well, healthy, and had a good appetite. The staff know what they are doing and keep her comfortable. She caught covid early on, in April 2020. She spent 10 weeks in hospital and at the end, she could no longer walk and had severe delirium. Since being at Riverlee she has slowly settled and is now in much better shape. She will never walk again, and she does have some delirium or dementia, but she is much more calm and lucid than she was. The staff are supportive and helpful. If I have any criticism it is that the staff don't communicate that much - it takes time to find out how they work. And it would be great if each resident had a key worker who took a particular interest in their mental well-being, rather than that being a general shared responsibility. But having said that, the staff kept going through covid.

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you so much for taking the time to review our home - your kind words are so appreciated. Thank you for your feedback too - we will be sure to pass this on to management. Best wishes.

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Review from J G (Wife of Resident) published on 28 October 2021 Submitted via Postal Card
Overall Experience

My husband receives good care and just as important it is given with kindness. He is greeted by carers, medical and auxiliary staff by name and sometimes given a "High Five". He sometimes does not eat and carers are encouraging, and if this happens at visiting/meal times I am given some food in order to encourage him. I am more than happy that my family chose Riverlee, we are kept up to date on his wellbeing.

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you so much for taking the time to review our home and for your kind and reassuring words. It's wonderful to hear how pleased you are with the care our team at Riverlee provides for your husband. Best wishes.

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Review from J H (Sister-in-law of Resident) published on 28 October 2021 Submitted via Postal Card
Overall Experience

Staff are kind and caring for residents and relatives. Nothing is too much trouble.

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you so much for taking the time to review our home and for your kind words. It's wonderful to hear how caring you find our staff. Best wishes.

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Review from Thelma J (Daughter of Resident) published on 25 June 2021 Submitted via Postal Card
Overall Experience

Can I say a big thank you to the weekend staff, the receptionist goes above and beyond to facilitate visits and is incredibly supportive, always greets me with a smile and leaves me feeling reassured. Any member of staff that I have had interaction with is super friendly. Loved the smell of the roast on Sunday in the building and the member of staff with the boom box brings energy into the building. It filled me with joy. Thank you once again, I enjoy all of your energy and infectious smiles and care.

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Review from Melanie A (Daughter of Resident) published on 16 June 2021 Submitted via Website
Overall Experience

My dad had dementia and came to the care home in 2016 but sadly passed away in July ‘19. Now my mum has had to come here because she had a spinal injury and needs round the clock care. The staff are so kind here. And as much as I find it so hard, mum being in the home, I can rest easy knowing she’s well looked after. One staff member who has been here 4 years and worked on reception at weekends, but now works during the week as well knew my dad and my mum from when we used to visit dad. Since mum has come to the care home the staff member has really taken mum under her wing, she’s so sad that mum has had to come here as well. She always checks in on mum, and is very caring and will go out of her way to help wherever possible.

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Review from Lesley H (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card
Overall Experience

I have found all the staff extremely helpful and they keep our family informed of any changes or needs of my mother. The home itself is always clean and offers a good environment with activities available. The staff have looked after my mother through this very difficult time and kept us up to date when we were unable to visit and the only way was via FaceTime.

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Review from Ian M (Son of Resident) published on 7 June 2021 Submitted via Postal Card
Overall Experience

Home is extremely well run and my mother is always clean and tidy. The staff are friendly, caring and helpful. Particularly want to thank a staff member for all her help and kindness.

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Review from Karen S (Daughter of Resident) published on 4 June 2021 Submitted via Postal Card
Overall Experience

In these uncertain times we have all been through, thank you to all the staff at Riverlee doesn't seem enough. I am so grateful for all their support and care towards my mum, keeping her safe. All the staff I feel have stepped outside the box. Staff have tried to keep normal day to day running (activities etc) which has been nice for the residents. Thank you Riverlee.

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Review from Sue (Power of Attorney of Resident) published on 9 March 2021 Submitted via Website
Overall Experience

The staff at Riverlee offer good and consistent care and treat the residents with a respectful and caring attitude. They show tremendous patience. I witnessed a new resident head butt a member of staff one day but she reacted calmly and caringly. I am happy that the person I have LPOA for is safe at Riverlee.

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you for your kind feedback about our home and about our team - they really do pride themselves on providing the very best care especially in difficult situations.

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Review from Susan (Daughter of Resident) published on 12 February 2021 Submitted via Website
Overall Experience

My 98 year old Mum has been at Riverlee since June 2018 and I have always been extremely satisfied by the care and kindness the staff show towards her. Due to quarantine restrictions, I have been unable to visit Mum for almost a year now, but we are able to communicate regularly via Skype. I would like to state my appreciation of the devotion of the nursing staff, carers and administrative staff who strive to do their utmost to maintain the cheerful and homely atmosphere at Riverlee, particularly in the current challenging circumstances. I am also informed immediately of any important issues affecting Mum’s health and I take part in the monthly Relatives’ meeting organised via Zoom which enables me to keep up to date with recent developments. My sincere thanks to all members of staff at Riverlee who are a credit to the management.

Reply from Fae Doherty, Senior Marketing Officer at Riverlee Residential and Nursing Home

Thank you for such a heart-warming review, your kind words are so appreciated by the Riverlee team.

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Review from Sandra R (Daughter of Resident) published on 19 March 2020 Submitted via Website
Overall Experience
My mother suffers from dementia and has received full support at Riverlee Residential and Nursing Home for the past nine years. She is settled and well cared for. All the levels of regular staff group know her well (including ancillary workers/chef). I observe staff working collaboratively to ensure my mother's activities of daily living are met. If the home falls short of high-quality care and attention due to shortage of staff, training needs or agency cover, we (the family) will raise any concerns with the management team for prompt actions. Our voices are always heard and always responded to sensitively and professionally.

Thank you.

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Review from Theresa W (Niece of Resident) published on 31 July 2019 Submitted via Website
Overall Experience

I’ve come into contact with many care homes in recent years, and Riverlee is by far the most "homely"! The staff there are exceptional, always professional, friendly and above all, caring.

A special mention should go to the activities team who work so hard to provide entertainment for the residents - frequent parties, “virtual cruises”, film afternoons, trips to the seaside, to see Christmas lights etc, even creepy crawly days which the residents seem to enjoy!

My aunt has been a resident at Riverlee for over two years, and it is an absolute pleasure to visit her there. She loves joining in with everything that is going on, and it is reassuring for me to know that she is safe, well looked after and happy. I wouldn’t hesitate to recommend Riverlee to anyone for their loved ones.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 April 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (9)

Meet the Team (4)

John Ogbe
John OgbeJob Title:Home Manager

I'm passionate about delivering high-quality, person-centred care. My background includes involvement in the voluntary sector, and I take pride in creating environments where residents feel valued, enriched, and supported.

Tina Suleiman
Tina SuleimanJob Title:Activities CoordinatorJoined: 2003
I’ve been with Sanctuary Care since 2003, first starting as a carer and then becoming the activities co-ordinator at Riverlee.

My greatest achievement is seeing the residents having fun. This gives me comfort - I love seeing the residents laughing and smiling.

Antonio Meloni
Antonio MeloniJob Title:Activities CoordinatorJoined: 2020

My name is Antonio Meloni I have been working in the care sector since 1990 as a carer and activities coordinator. I started working at Riverlee in November 2020 as an activities coordinator and I really enjoy my job - every day is different. I enjoy chatting with the residents making them happy and engaged with various activities. I also get along with all members of the staff who are all very nice and caring.

Bintou Ceesay
Bintou CeesayJob Title:Carer & Infection Control ChampionJoined: 2006
My name is Bintou Ceesay. I have been working with Sanctuary Care for 17 years. I have gained a lot of experience during these years.
My greatest passion is making the residents happy, alongside their family members.

I am also our infection control champion, ensuring that residents are safe and staff follow public health guidelines.

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