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- Riverlee Residential and Nursing Home

I would recommend it to anyoneMonica A(Wife of Resident/Service User)

Lovely home, staff so friendlyKerryann M(Resident / Service User)


I would recommend it to anyoneMonica A(Wife of Resident/Service User)

Lovely home, staff so friendlyKerryann M(Resident / Service User)


The team at Riverlee provide residential, dementia, nursing and palliative care. They also offer respite care breaks, which can be booked in advance. These are ideal for family carers looking after loved ones at home. They can book a much-needed holiday, or simply take some time to recharge their batteries, with the peace of mind of knowing their loved one is in safe hands and enjoying a short break of...
Care Provided by Riverlee Residential and Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Near Public Transport
- Lift
- Gardens
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1457 and for nursing care £1764, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Riverlee Residential and Nursing Home for full pricing details and T&Cs.
Contact Riverlee Residential and Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- John Ogbe(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (75)
Riverlee Residential and Nursing Home Reviews (60)
Riverlee Residential and Nursing Home has a Review Score of 9.3 (9.320) out of 10, based on 17 reviews in the last 2 years.
Over all time Riverlee Residential and Nursing Home has 60 reviews.
Overall, an excellent facility across all team members. Thank you.
My dad was here. Terrible staff, they all lie to cover their backs, everything going missing, dad fell and all tell lies after he had a bleed on the brain, staff are inapproachable, was forced to give 1 star!
We are deeply saddened you feel this way about the team here at Riverlee. We are confident in our abilities to care for our residents and their loved ones, and your feedback does not match the standards we are so proud of in our home. However, with any feedback we receive, we will review and reflect on your comments internally and share with the appropriate team members. Thank you.
I went with my mum and a family friend to visit Dad today. As soon as we walked in, we were greeted by the staff and sat down with Dad whilst he ate his lunch. The food looked tasty and appetising, and he ate it all. We are always brought a tray of tea and biscuit, and the staff go above and beyond to make us all welcome. It does not feel like a nursing home at all, more like you are visiting family.
It is always very clean and my husband's bedroom is very nice, tidy and clean.
Staff are friendly, activities are also ok. My mother is settled and I am quite happy for my mum to be here. The place and the environment is clean.
Thank you so much for taking the time to review our home and for your kind words. If you do have any feedback or ways we could improve our care, our manager's door is always open for you. Best wishes.
Staff and carers are lovely.
Thank you so much for taking the time to review our care home and for your lovely words. Best wishes.
Very happy with the service provided to my dad. Staff are extremely friendly and helpful. Always informative even when I cannot visit.
Thank you so much for taking the time to review our home and for your kind words about our team. We are so glad to hear you are so happy with your father's care. Best wishes.
I live a distance away so I see things that maybe others do not. As I also manage a care home I am aware of the pressures the staff have.
However, this does not excuse dismissive behaviour, speaking about our family member as if he was a nuisance.
I hope this was a one-off. Very upsetting for us.
Thank you for your review. We set a high standard for ourselves, and we’re sorry to hear you had a frustrating experience - our team have recently shampooed the room's carpet and disposed of the previously soiled mattress. Our home manager Cecilia will have been in touch to discuss your relatives'...
My mum is well looked after at Riverlee. Before she went there she was often falling, getting infections that made her delirious etc. Since being in care she has been well, healthy, and had a good appetite. The staff know what they are doing and keep her comfortable. She caught covid early on, in April 2020. She spent 10 weeks in hospital and at the end, she could no longer walk and had severe delirium. Since being at Riverlee she has slowly settled and is now in much better shape. She will never walk again, and she does have some delirium or dementia, but she is much more calm and lucid than she was. The staff are supportive and helpful. If I have any criticism it is that the staff don't communicate that much - it takes time to find out how they work. And it would be great if each resident had a key worker who took a particular interest in their mental well-being, rather than that being a general shared responsibility. But having said that, the staff kept going through covid.
Thank you so much for taking the time to review our home - your kind words are so appreciated. Thank you for your feedback too - we will be sure to pass this on to management. Best wishes.
My husband receives good care and just as important it is given with kindness. He is greeted by carers, medical and auxiliary staff by name and sometimes given a "High Five". He sometimes does not eat and carers are encouraging, and if this happens at visiting/meal times I am given some food in order to encourage him. I am more than happy that my family chose Riverlee, we are kept up to date on his wellbeing.
Thank you so much for taking the time to review our home and for your kind and reassuring words. It's wonderful to hear how pleased you are with the care our team at Riverlee provides for your husband. Best wishes.
Staff are kind and caring for residents and relatives. Nothing is too much trouble.
Thank you so much for taking the time to review our home and for your kind words. It's wonderful to hear how caring you find our staff. Best wishes.
Can I say a big thank you to the weekend staff, the receptionist goes above and beyond to facilitate visits and is incredibly supportive, always greets me with a smile and leaves me feeling reassured. Any member of staff that I have had interaction with is super friendly. Loved the smell of the roast on Sunday in the building and the member of staff with the boom box brings energy into the building. It filled me with joy. Thank you once again, I enjoy all of your energy and infectious smiles and care.
My dad had dementia and came to the care home in 2016 but sadly passed away in July ‘19. Now my mum has had to come here because she had a spinal injury and needs round the clock care. The staff are so kind here. And as much as I find it so hard, mum being in the home, I can rest easy knowing she’s well looked after. One staff member who has been here 4 years and worked on reception at weekends, but now works during the week as well knew my dad and my mum from when we used to visit dad. Since mum has come to the care home the staff member has really taken mum under her wing, she’s so sad that mum has had to come here as well. She always checks in on mum, and is very caring and will go out of her way to help wherever possible.
I have found all the staff extremely helpful and they keep our family informed of any changes or needs of my mother. The home itself is always clean and offers a good environment with activities available. The staff have looked after my mother through this very difficult time and kept us up to date when we were unable to visit and the only way was via FaceTime.
Home is extremely well run and my mother is always clean and tidy. The staff are friendly, caring and helpful. Particularly want to thank a staff member for all her help and kindness.
In these uncertain times we have all been through, thank you to all the staff at Riverlee doesn't seem enough. I am so grateful for all their support and care towards my mum, keeping her safe. All the staff I feel have stepped outside the box. Staff have tried to keep normal day to day running (activities etc) which has been nice for the residents. Thank you Riverlee.
The staff at Riverlee offer good and consistent care and treat the residents with a respectful and caring attitude. They show tremendous patience. I witnessed a new resident head butt a member of staff one day but she reacted calmly and caringly. I am happy that the person I have LPOA for is safe at Riverlee.
Thank you for your kind feedback about our home and about our team - they really do pride themselves on providing the very best care especially in difficult situations.
My 98 year old Mum has been at Riverlee since June 2018 and I have always been extremely satisfied by the care and kindness the staff show towards her. Due to quarantine restrictions, I have been unable to visit Mum for almost a year now, but we are able to communicate regularly via Skype. I would like to state my appreciation of the devotion of the nursing staff, carers and administrative staff who strive to do their utmost to maintain the cheerful and homely atmosphere at Riverlee, particularly in the current challenging circumstances. I am also informed immediately of any important issues affecting Mum’s health and I take part in the monthly Relatives’ meeting organised via Zoom which enables me to keep up to date with recent developments. My sincere thanks to all members of staff at Riverlee who are a credit to the management.
Thank you for such a heart-warming review, your kind words are so appreciated by the Riverlee team.
Thank you.
I’ve come into contact with many care homes in recent years, and Riverlee is by far the most "homely"! The staff there are exceptional, always professional, friendly and above all, caring.
A special mention should go to the activities team who work so hard to provide entertainment for the residents - frequent parties, “virtual cruises”, film afternoons, trips to the seaside, to see Christmas lights etc, even creepy crawly days which the residents seem to enjoy!
My aunt has been a resident at Riverlee for over two years, and it is an absolute pleasure to visit her there. She loves joining in with everything that is going on, and it is reassuring for me to know that she is safe, well looked after and happy. I wouldn’t hesitate to recommend Riverlee to anyone for their loved ones.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 April 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Riverlee Residential and Nursing Home.
There are no upcoming events for Riverlee Residential and Nursing Home.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 31 Jan 2024Recipient: Sanctuary Care Ltd
Meet the Team (4)

I'm passionate about delivering high-quality, person-centred care. My background includes involvement in the voluntary sector, and I take pride in creating environments where residents feel valued, enriched, and supported.

My greatest achievement is seeing the residents having fun. This gives me comfort - I love seeing the residents laughing and smiling.

My name is Antonio Meloni I have been working in the care sector since 1990 as a carer and activities coordinator. I started working at Riverlee in November 2020 as an activities coordinator and I really enjoy my job - every day is different. I enjoy chatting with the residents making them happy and engaged with various activities. I also get along with all members of the staff who are all very nice and caring.

My greatest passion is making the residents happy, alongside their family members.
I am also our infection control champion, ensuring that residents are safe and staff follow public health guidelines.
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