Submit a Review for Heritage Care Centre
30 Gearing Close, Tooting, London, SW17 6DJ
View full details of Heritage Care CentreLatest Reviews for Heritage Care Centre
26 May 2026
Ruby has a nice room, is happy with the food and likes most of the staff, and they are nice to me too!
I wish that residents were encouraged to do more activities, going out into the garden and doing exercise (there doesn't seem to be any sort of gym). It would also be good if there were a couple
of seating areas somewhere for a couple of visitors to sit when visiting residents.
26 May 2026
Excellent service - was made to feel welcome as soon as I walked through the door. Staff were very helpful with information and help. Would recommend to everyone.
12 May 2026
Our friend is being taken good care of. We were offered tea while we waited for our friend. All the members of staff we came across were very helpful, polite and welcoming. Elena and Leah were good examples of this.
12 May 2026
The staff are kind, attentive and clearly dedicated to providing excellent care
The home is clean and comfortable, and organised.
A wide range of activities is offered.
Overall, exceptional care is provided, and I would recommend and have done.
Ongoing training for new staff relating to dementia
is a must.
01 May 2026
I have found all the staff very nice and helpful.
The home is always very clean and tidy.
15 January 2026
My mother has been in this lovely care home for more than 3 motnhs. I could not wish for a better home for my dear mother to stay, staff are wonderufl and cant do enough for all my family.
Thank you.
23 September 2025
For a visitor, the priority is the resident. Is the person you are visiting (aged 101) alert, groomed and hydrated? Once these factors are addressed, you can view the personnel. Are they engaged, kind, proactive, and groomed? The accommodation is also important. Is it comfortable, clean, maintained
and safe?
All this is covered at Heritage Care Centre, which means excellent care and peace of mind for the visitor.
04 September 2025
All staff, including reception, ward, kitchen, etc, are always helpful, cheerful, and nothing is too much for them. Their approach to every person entering lights up your day. They are a credit to the profession they are in, and it should make you, as a company, very proud.
27 August 2025
My review relates to my husband entire admission/stay in home. Excellent care except difficult to get in contact with doctor in home. Husband needs physiotherapy to help him to walk. Doctor should try to contact wife to update of husband ongoing progress/progression, etc in home.
01 August 2025
The staff are kind, friendly and helpful.
30 July 2025
The staff, all staff from nursing, reception, maintenance and admin, are helpful and polite, always with smiles on their faces, and nothing is too much for them. Their care for residents is second to none.
13 May 2025
Staff are very friendly and attentive.
Very clean - reception always spotless almost like walking into a hotel.
25 April 2025
Excellent staff. Very friendly. My cousin seems to be well cared-for here. (And the recent renovations are amazing!). The garden is so much better these days (though you might want to sort out the tree roots (or use a plastic ramp) for easier wheelchair access
Thank you for a lovely visit.
31 March 2025
My mother's treatment and care has been amazing. I have had an extremely good experience with all the staff and they are always kind and cheerful and helpful. The nursing staff have looked after my mother's leg problems and kept me informed regularly when she has seen the doctor. My experience and
that of my mother's has been that she was always treated with dignity, love and attention. Thank you to everyone for her care.
04 December 2024
So helpful when resident prepared for a looked-forward outing. Staff always courteous and thoughtful.
19 November 2024
The team have been very accessible and accommodating of my calls. Since I live in the US and have a different time zone. The warmth shown via phone calls was evident during my visit this past week; though meeting the Heritage staff for the first time in person, it felt like I'd met them before. I
understand remodelling is in progress or just completed, one feedback is caulking and leaking tap in the toilet.
Love the security, cleanliness, front office staff, Activity Coordinator. Amazing!
There's just one washing machine working so that delayed setting laundry back, but when laundry arrives it's clean, really clean.
13 November 2024
Apart from a couple of staff members in the past whose attitude I found rather negative, I have found the vast majority of staff very caring and professional. I feel confident in the care they provide and their commitment is very obvious. I encounter different people at each visit and I have never
doubted their care for both residents and visitors. I cannot comment on management as I have little experience of that.
16 August 2024
My father was discharged from hospital into Heritage Care Centre. We are very impressed with the care and support provided by the staff at Heritage. He has been very well looked after and the peace of mind this has afforded me, removes so much stress and worry from me. We really appreciate all the
care and attention we have received from everyone involved. The best of humanity!
06 June 2024
My grandad had a lovely birthday and he did a cake, sung happy birthday and listened to music. Staff were very happy and interacted well.
27 March 2024
Warm, welcoming environment with wonderful, supportive staff. Fantastic nursing care! My Mum has only been here for two weeks so far but I feel very happy and secure in the knowledge that she is here!
Latest Reviews for Heritage Care Centre
26 May 2026
Ruby has a nice room, is happy with the food and likes most of the staff, and they are nice to me too!
I wish that residents were encouraged to do more activities, going out into the garden and doing exercise (there doesn't seem to be any sort of gym). It would also be good if there were a couple
of seating areas somewhere for a couple of visitors to sit when visiting residents.
26 May 2026
Excellent service - was made to feel welcome as soon as I walked through the door. Staff were very helpful with information and help. Would recommend to everyone.
12 May 2026
Our friend is being taken good care of. We were offered tea while we waited for our friend. All the members of staff we came across were very helpful, polite and welcoming. Elena and Leah were good examples of this.
12 May 2026
The staff are kind, attentive and clearly dedicated to providing excellent care
The home is clean and comfortable, and organised.
A wide range of activities is offered.
Overall, exceptional care is provided, and I would recommend and have done.
Ongoing training for new staff relating to dementia
is a must.
01 May 2026
I have found all the staff very nice and helpful.
The home is always very clean and tidy.
15 January 2026
My mother has been in this lovely care home for more than 3 motnhs. I could not wish for a better home for my dear mother to stay, staff are wonderufl and cant do enough for all my family.
Thank you.
23 September 2025
For a visitor, the priority is the resident. Is the person you are visiting (aged 101) alert, groomed and hydrated? Once these factors are addressed, you can view the personnel. Are they engaged, kind, proactive, and groomed? The accommodation is also important. Is it comfortable, clean, maintained
and safe?
All this is covered at Heritage Care Centre, which means excellent care and peace of mind for the visitor.
04 September 2025
All staff, including reception, ward, kitchen, etc, are always helpful, cheerful, and nothing is too much for them. Their approach to every person entering lights up your day. They are a credit to the profession they are in, and it should make you, as a company, very proud.
27 August 2025
My review relates to my husband entire admission/stay in home. Excellent care except difficult to get in contact with doctor in home. Husband needs physiotherapy to help him to walk. Doctor should try to contact wife to update of husband ongoing progress/progression, etc in home.
01 August 2025
The staff are kind, friendly and helpful.
30 July 2025
The staff, all staff from nursing, reception, maintenance and admin, are helpful and polite, always with smiles on their faces, and nothing is too much for them. Their care for residents is second to none.
13 May 2025
Staff are very friendly and attentive.
Very clean - reception always spotless almost like walking into a hotel.
25 April 2025
Excellent staff. Very friendly. My cousin seems to be well cared-for here. (And the recent renovations are amazing!). The garden is so much better these days (though you might want to sort out the tree roots (or use a plastic ramp) for easier wheelchair access
Thank you for a lovely visit.
31 March 2025
My mother's treatment and care has been amazing. I have had an extremely good experience with all the staff and they are always kind and cheerful and helpful. The nursing staff have looked after my mother's leg problems and kept me informed regularly when she has seen the doctor. My experience and
that of my mother's has been that she was always treated with dignity, love and attention. Thank you to everyone for her care.
04 December 2024
So helpful when resident prepared for a looked-forward outing. Staff always courteous and thoughtful.
19 November 2024
The team have been very accessible and accommodating of my calls. Since I live in the US and have a different time zone. The warmth shown via phone calls was evident during my visit this past week; though meeting the Heritage staff for the first time in person, it felt like I'd met them before. I
understand remodelling is in progress or just completed, one feedback is caulking and leaking tap in the toilet.
Love the security, cleanliness, front office staff, Activity Coordinator. Amazing!
There's just one washing machine working so that delayed setting laundry back, but when laundry arrives it's clean, really clean.
13 November 2024
Apart from a couple of staff members in the past whose attitude I found rather negative, I have found the vast majority of staff very caring and professional. I feel confident in the care they provide and their commitment is very obvious. I encounter different people at each visit and I have never
doubted their care for both residents and visitors. I cannot comment on management as I have little experience of that.
16 August 2024
My father was discharged from hospital into Heritage Care Centre. We are very impressed with the care and support provided by the staff at Heritage. He has been very well looked after and the peace of mind this has afforded me, removes so much stress and worry from me. We really appreciate all the
care and attention we have received from everyone involved. The best of humanity!
06 June 2024
My grandad had a lovely birthday and he did a cake, sung happy birthday and listened to music. Staff were very happy and interacted well.
27 March 2024
Warm, welcoming environment with wonderful, supportive staff. Fantastic nursing care! My Mum has only been here for two weeks so far but I feel very happy and secure in the knowledge that she is here!