Heritage Care Centre

30 Gearing Close, Tooting, London SW17 6DJ
Review Us
9.7 44 Reviews
  • Heritage Care Centre, London
Heritage Care Centre is a modern, two-storey home that has been purpose-built to cater for the residential and nursing care of elderly residents.

All rooms are ensuite and decorated to high standards. The decoration is fresh and modern throughout, with the latest facilities including WiFi available throughout.

The home is often praised for its friendly and comfortable atmosphere.

On a daily basis, an activity coordinator organises a variety of accessible events, ranging from one-to-one care to trips out.

There is a bar and café on the premises, which is widely used by residents and their families.
Show Heritage Care Centre on the Map

Care Provided by Heritage Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1452
  • Self-Funded Residential Dementia Care: from £1452
  • Self-Funded Nursing Care: from £1839
  • Self-Funded Nursing Dementia Care: from £1839

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Heritage Care Centre to find out the exact price for your requirements.

Contact Heritage Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Heritage Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Fatima Totanes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2002
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (71)

Visiting

  • No restrictions.

Parking

  • Limited parking available on site.

Heritage Care Centre Reviews (44)

9.7

Heritage Care Centre has a Review Score of 9.7 (9.707) out of 10, based on 17 reviews in the last 2 years.
Over all time Heritage Care Centre has 44 reviews.

Overall Experience
  • 35
  • 8
  • 0
  • 0
  • 1
Date Published
  • 44
  • 6
  • 11
  • 17
  • 27
Reviewer Connection to Heritage Care Centre
  • 10
  • 9
  • 6
  • 4
  • 4
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 44, showing 1-20
Review from S W (Friend of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For a visitor, the priority is the resident. Is the person you are visiting (aged 101) alert, groomed and hydrated? Once these factors are addressed, you can view the personnel. Are they engaged, kind, proactive, and groomed? The accommodation is also important. Is it comfortable, clean, maintained
and safe?
All this is covered at Heritage Care Centre, which means excellent care and peace of mind for the visitor.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine M (Friend of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff, including reception, ward, kitchen, etc, are always helpful, cheerful, and nothing is too much for them. Their approach to every person entering lights up your day. They are a credit to the profession they are in, and it should make you, as a company, very proud.
Reply from Fatima Totanes, Home Manager at Heritage Care Centre
Thank you very much for taking the time to add your review surrounding your experience of Heritage Care Centre. Your kind words are appreciated, and we shall certainly pass on your review to our…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Punardayee A (Wife of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review relates to my husband entire admission/stay in home. Excellent care except difficult to get in contact with doctor in home. Husband needs physiotherapy to help him to walk. Doctor should try to contact wife to update of husband ongoing progress/progression, etc in home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J I (Friend of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are kind, friendly and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rosemary P (Friend of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, all staff from nursing, reception, maintenance and admin, are helpful and polite, always with smiles on their faces, and nothing is too much for them. Their care for residents is second to none.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D K (Friend of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and attentive.
Very clean - reception always spotless almost like walking into a hotel.
Reply from Mikki Vornicu, Home Manager at Heritage Care Centre
Thank you for taking time to share your positive experience at Heritage. We always strive to deliver the best care to our residents. We will share your comments with the rest of the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joyce F (Relative of Resident) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff. Very friendly. My cousin seems to be well cared-for here. (And the recent renovations are amazing!). The garden is so much better these days (though you might want to sort out the tree roots (or use a plastic ramp) for easier wheelchair access
Thank you for a lovely visit.
Reply from Laura Nightingale, Commercial Business Partner at Heritage Care Centre
Thank you for taking the time to leave a review, we are pleased to hear you love the renovations at the home. Your feedback is important to us, and we will take a note about the tree roots and address…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Belinda R (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's treatment and care has been amazing. I have had an extremely good experience with all the staff and they are always kind and cheerful and helpful. The nursing staff have looked after my mother's leg problems and kept me informed regularly when she has seen the doctor. My experience and that
of my mother's has been that she was always treated with dignity, love and attention. Thank you to everyone for her care.
Reply from OShien Marie Salazar, Home Manager at Heritage Care Centre
Thank you so much for your kind words! Our team is deeply committed to providing the highest level of care to the people living with us, and feedback like yours motivates us to do more. We feel…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P D (Friend of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So helpful when resident prepared for a looked-forward outing. Staff always courteous and thoughtful.
Reply from OShien Salazar, Home Manager at Heritage Care Centre
Thank you for taking the time to leave us a positive review. We are happy to welcome you to Heritage every time!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A W (Niece of Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team have been very accessible and accommodating of my calls. Since I live in the US and have a different time zone. The warmth shown via phone calls was evident during my visit this past week; though meeting the Heritage staff for the first time in person, it felt like I'd met them before. I understand
remodelling is in progress or just completed, one feedback is caulking and leaking tap in the toilet.
Love the security, cleanliness, front office staff, Activity Coordinator. Amazing!
There's just one washing machine working so that delayed setting laundry back, but when laundry arrives it's clean, really clean.
Reply from OShien Salazar, Home Manager at Heritage Care Centre
Hello, thank you for your kind words about our team. We always strive to provide excellent care and service, not just towards the people living with us, but also to our visitors and our residents'…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lina M (Sister of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Apart from a couple of staff members in the past whose attitude I found rather negative, I have found the vast majority of staff very caring and professional. I feel confident in the care they provide and their commitment is very obvious. I encounter different people at each visit and I have never doubted
their care for both residents and visitors. I cannot comment on management as I have little experience of that.
Reply from OShien Salazar, Home Manager at Heritage Care Centre
Thank you for taking the time to leave us a positive review. I'm glad to know that you are seeing a positive impact of the team's efforts towards our residents and visitors. Please know that you're…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A P (Son of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was discharged from hospital into Heritage Care Centre. We are very impressed with the care and support provided by the staff at Heritage. He has been very well looked after and the peace of mind this has afforded me, removes so much stress and worry from me. We really appreciate all the care
and attention we have received from everyone involved. The best of humanity!
Reply from O'Shien, Home Manager at Heritage Care Centre
Thank you so much for your kind words and for taking the time to leave such a heartwarming review. Your feedback is incredibly valuable to us. It's always rewarding to know when we've made a positive…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Granddaughter of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad had a lovely birthday and he did a cake, sung happy birthday and listened to music. Staff were very happy and interacted well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Daughter of Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, welcoming environment with wonderful, supportive staff. Fantastic nursing care! My Mum has only been here for two weeks so far but I feel very happy and secure in the knowledge that she is here!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Friend of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are genuinely caring - one member of staff in particular is lovely and another member of staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah W (Niece of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was in the care home for over three months before his passing. I cannot praise the staff enough for the care, compassion and dignity they showed him in the last months of his life. Nothing was too much trouble and from the moment he entered the home I was kept updated on how he was doing, his
needs and the care he was being given. As a result, he was very happy and settled in no time. The atmosphere in the home is calm, secure and so welcoming. He was very content and it was a relief to know that his last months were spent in such an environment. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Daughter of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
5* care.
Sheer professionalism.
Service with a smile.
Friendly and efficient.
Warmth and sincerity.
5* cleanliness.
This is what comes to mind when we are talking about Heritage Care Centre and may I add it starts from the top. The motivation and encouragement that the manager gives to all her
staff is impeccable.
Thank you Heritage Care Centre.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D D (Friend of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy to visit my friend at Heritage, the home smells clean and looks clean. My friend's room was well-kept and orderly. My friend is settled and seems happy in her new environment. The staff are polite and friendly. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A W (Friend of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has now been in the Heritage Care Home for 3 weeks.
The staff are wonderful, very caring and attentive.
It's very clean and airy and my friend seems very happy and settled already.
Personal care is very good, my friend always looks clean and fresh.
The dining area is very nice and my friend
is enjoying the meals and tea times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tania T (Niece of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my aunt has been here she has come on in leaps and bounds. I couldn't be more happy for her to stay here. The staff are lovely and so is the manager.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.707)

Overview of Review Score

The Review Score of 9.7 (9.707) out of 10 for Heritage Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.707 for Heritage Care Centre is calculated as follows: ( (137 Excellents x 5) + (47 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 188 Ratings = 4.707
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heritage Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2022

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (3)

Meet the Team (1)

O'shien

O'shien Salazar

Job Title: Home Manager

Hello, I am O'shien, the Home Manager of Heritage Care Centre.


I have been with MMCG since 2022, I started as a Registered Nurse and eventually took on the Home Manager role early this year. I have been a nurse since 2011.

Frequently Asked Questions about Heritage Care Centre

What types of Care is Heritage Care Centre registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heritage Care Centre have?

There are 72 Single Rooms.

What are the Facilities & Services at Heritage Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heritage Care Centre to the centre of London?

5.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heritage Care Centre to verify any information. View our terms and conditions. Heritage Care Centre has an Enhanced Service - more info.