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- Heritage Care Centre care home

Love the security, cleanliness, front office staff, Activity Coordinator. Amazing!A W(Niece of Resident/Service User)

The care home is always extremely clean and the food provided is always to an excellent standard.Mia C(Granddaughter of Resident/Service User)

The staff are wonderful, very caring and attentive.A W(Friend of Resident/Service User)

Love the security, cleanliness, front office staff, Activity Coordinator. Amazing!A W(Niece of Resident/Service User)

The care home is always extremely clean and the food provided is always to an excellent standard.Mia C(Granddaughter of Resident/Service User)

The staff are wonderful, very caring and attentive.A W(Friend of Resident/Service User)

Heritage Care Centre is a modern, two-storey home that has been purpose-built to cater for the residential and nursing care of elderly residents.
All rooms are ensuite and decorated to high standards. The decoration is fresh and modern throughout, with the latest facilities including WiFi available throughout.
The home is often praised for its friendly and comfortable atmosphere.
On a daily basis, an activity coordinator organises a variety of accessible events, ranging...
Care Provided by Heritage Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Heritage Care Centre for full pricing details and T&Cs.
Contact Heritage Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Fatima Totanes(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2002
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (71)
Visiting
- No restrictions.
Parking
- Limited parking available on site.
Heritage Care Centre Reviews (53)
Heritage Care Centre has a Review Score of 9.6 (9.630) out of 10, based on 21 reviews in the last 2 years.
Over all time Heritage Care Centre has 53 reviews.
All Staff are very caring and friendly, they are very attentive to my mother's needs. The food is very tasty and good. My mother likes the ice lolly rounds. The Nurses always explain to my mother her medication, what they are and why she need to take them.
Thank you for taking the time to write this lovely review of Heritage. It is our privilege to care for your mother. Your kind words of encouragement will be very much appreciated by the whole team, and we are glad your Mother enjoys the little extra treats during the hot weather.
My Grandad spent his final months at Heritage carehome, after a traumatic time in hospital. The carestaff were excellent - their top priority was ensuring he was comfortable and happy right up until the very end. He was always clean and presentable when we came to visit, and the care workers were very proactive in mitigating against bedsores. The staff were equally as friendly and supportive to myself and the rest of the family, taking the time to chat, answer questions, and generally check in with us during what was a difficult time. I can't fault Heritage carehome - the place was clean and comfortable, the food was decent and plentiful, and the staff were kind and attentive.
Thank you for taking the time to write this lovely review of Heritage. The team work hard to make sure everyone that lives with us, and their families, feel welcome, cared for and respected. It was our privilege to care for your Grandad during his time with us, and to provide him with dignity and compassion. I will share this with the team who will be encouraged by your kind words.
I am very happy to be at Heritage Care Centre.
Thank you for your review of Heritage. It is our pleasure to look after and support you. We are very grateful for your amazing feedback and will share it with the team, who will be thrilled with your kind words.
I wish that residents were encouraged to do more activities, going out into the garden and doing exercise (there doesn't seem to be any sort of gym). It would also be good if there were a couple of seating areas somewhere for a couple of visitors to sit when visiting residents.
We appreciate your suggestion regarding the need for more varied activities. We are always striving to expand our schedule and make it as stimulating as possible...
Excellent service - was made to feel welcome as soon as I walked through the door. Staff were very helpful with information and help. Would recommend to everyone.
Thank you for taking the time to write this wonderful review of Heritage Care Centre. We truly value your kind words and look forward to continuing to provide excellent care for your family. Please let us know if there is anything else we can do for you.
The home is clean and comfortable, and organised.
A wide range of activities is offered.
Overall, exceptional care is provided, and I would recommend and have done.
Ongoing training for new staff relating to dementia is a must.
Our friend is being taken good care of. We were offered tea while we waited for our friend. All the members of staff we came across were very helpful, polite and welcoming. Elena and Leah were good examples of this.
The home is always very clean and tidy.
Thank you for taking the time to leave a review we are pleased to hear you find the team helpful.
Thank you.
Thank you so much for your wonderful review, and I will of course make sure our dedicated team are recognised for their hard work and efforts. Your mother is an absolute joy to look after, and we are the lucky ones to be looking after her.
All this is covered at Heritage Care Centre, which means excellent care and peace of mind for the visitor.
All staff, including reception, ward, kitchen, etc, are always helpful, cheerful, and nothing is too much for them. Their approach to every person entering lights up your day. They are a credit to the profession they are in, and it should make you, as a company, very proud.
Thank you very much for taking the time to add your review surrounding your experience of Heritage Care Centre. Your kind words are appreciated, and we shall certainly pass on your review to our entire team at Heritage.
My review relates to my husband entire admission/stay in home. Excellent care except difficult to get in contact with doctor in home. Husband needs physiotherapy to help him to walk. Doctor should try to contact wife to update of husband ongoing progress/progression, etc in home.
The staff are kind, friendly and helpful.
The staff, all staff from nursing, reception, maintenance and admin, are helpful and polite, always with smiles on their faces, and nothing is too much for them. Their care for residents is second to none.
Very clean - reception always spotless almost like walking into a hotel.
Thank you for taking time to share your positive experience at Heritage. We always strive to deliver the best care to our residents. We will share your comments with the rest of the staff.
Thank you for a lovely visit.
Thank you for taking the time to leave a review, we are pleased to hear you love the renovations at the home. Your feedback is important to us, and we will take a note about the tree roots and address this so it can be improved for future visitors.
My mother's treatment and care has been amazing. I have had an extremely good experience with all the staff and they are always kind and cheerful and helpful. The nursing staff have looked after my mother's leg problems and kept me informed regularly when she has seen the doctor. My experience and that of my mother's has been that she was always treated with dignity, love and attention. Thank you to everyone for her care.
Thank you so much for your kind words! Our team is deeply committed to providing the highest level of care to the people living with us, and feedback like yours motivates us to do more. We feel privileged to have been a part of your Mom's journey and to have had the opportunity to support both her...
So helpful when resident prepared for a looked-forward outing. Staff always courteous and thoughtful.
Thank you for taking the time to leave us a positive review. We are happy to welcome you to Heritage every time!
Love the security, cleanliness, front office staff, Activity Coordinator. Amazing!
There's just one washing machine working so that delayed setting laundry back, but when laundry arrives it's clean, really clean.
Hello, thank you for your kind words about our team. We always strive to provide excellent care and service, not just towards the people living with us, but also to our visitors and our residents' loved ones. We appreciate you bringing up the issue regarding the leaking tap - we'll make sure we...
Apart from a couple of staff members in the past whose attitude I found rather negative, I have found the vast majority of staff very caring and professional. I feel confident in the care they provide and their commitment is very obvious. I encounter different people at each visit and I have never doubted their care for both residents and visitors. I cannot comment on management as I have little experience of that.
Thank you for taking the time to leave us a positive review. I'm glad to know that you are seeing a positive impact of the team's efforts towards our residents and visitors. Please know that you're always welcome to reach out and speak with me and the rest of the Management Team whenever you are visiting. Looking forward to connecting with you!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 August 2022Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Heritage Care Centre.
There are no upcoming events for Heritage Care Centre.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Heritage Care Centre.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Heritage Care Centre
What types of Care is Heritage Care Centre registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heritage Care Centre have?
There are 72 Single Rooms.
What are the Facilities & Services at Heritage Care Centre?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Heritage Care Centre to the centre of London?
5.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heritage Care Centre to verify any information. View our terms and conditions. Heritage Care Centre has an Enhanced Service -more info.