Heritage Care Centre

30 Gearing Close, Tooting, London SW17 6DJ

Heritage Care Centre is a modern, two-storey home that has been purpose-built to cater for the residential and nursing care of elderly residents.

All rooms are ensuite and decorated to high standards. The decoration is fresh and modern throughout, with the latest facilities including televisions and WiFi.

The home is often praised for its friendly and comfortable atmosphere.

On a daily basis, an activity coordinator organises a variety of accessible events, ranging from one-to-one care to trips out.

There is a bar and café on the premises, which is widely used by residents and their families.

Group: Maria Mallaband Care Group Ltd

Person in charge: Verna Yap (Manager)

Local Authority / Social Services: London Borough of Wandsworth Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Filipino, Scottish Gaelic; Gaelic, Croatian, Italian, Romanian, Albanian

Single Rooms: 72

Rooms with ensuite WC: 72

Facilities & Services: Palliative Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Walk south towards Elmfield Rd Restricted-usage road 144 ft 0. Turn left onto Elmfield Rd 39 ft 0. Turn right onto Cloudesdale Rd 0.2 mi 0. Continue onto Bushnell Rd 0.2 mi 0. Turn right onto Elmbourne Rd 0.1 mi 0. Turn left towards Tooting Bec Rd/A214 0.2 mi 0. Turn right onto Tooting Bec Rd/A214 62 ft 0. Turn left towards Henry Doulton Dr 266 ft 0. Turn right towards Henry Doulton Dr 200 ft 0. Continue onto Henry Doulton Dr.

Visiting:

No restrictions.

Parking:

Spacious car park.

Latest Care Quality Commission* Report on Heritage Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Heritage Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Heritage Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.736 for Heritage Care Centre is calculated as follows: ( (53 Excellents x 5) + (19 Goods x 4) ) ÷ 72 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for Heritage Care Centre is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 6 Reviews ÷ 14.4 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Heritage Care Centre has a Review Score of 9.2 (9.153) from 6 Reviews


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heritage Care Centre?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heritage Care Centre

  • Granddaughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Day Care Service User
    1
  • Friend of Resident/Service User
    1

I have been very well cared for and looked after. The staff are very caring and proficient. The food is excellent. There is much opportunity to walk and go outside. All the staff are willing to help in any way they can.

How likely would you be to recommend Heritage Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Heritage is a lovely place to live in. I have stayed in other homes, but nothing is compared to this one.

How likely would you be to recommend Heritage Care Centre? Likely

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Average Rating:   5 out of 5

They take great care of my nan. Overall standards are clean/tidy. Staff very friendly and make a fuss of my little girl when visiting my nan.

How likely would you be to recommend Heritage Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

My grandmother has been at Heritage for 3 years now and from the first moment we stepped in I knew this was the perfect fit for her. The first thing you notice is how clean and well furnished the home is. There is a brightness and genuine warm feel that immediately puts you at ease.
The rooms are cleaned well daily, the laundry staff do a great job and the chefs provide good meals - I have eaten here myself!
The personal and medical care nan receives is really second to none. Upon arrival I am informed of how she is doing and if any changes have been noticed.
On every visit, she tells of how wonderful the staff are and how well she is treated. The various activities, from Tai Chi to Film Club, keep her feeling involved and contribute to her overall wellbeing. She can go at her own pace and feels comfortable as well as encouraged.
Knowing that the staff have such a high level of care and attention to detail puts my mind at ease when I am not there and the family are truly grateful.

How likely would you be to recommend Heritage Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

A very warm and welcoming atmosphere. Very kind and friendly towards the clients. Very clean. A very happy and family home.

The activity lady of the home is very kind and helpful towards the clients. I would highly recommend this home to other people that need this particular service.

How likely would you be to recommend Heritage Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Since our dear friend of over 34 years has come to reside at the Heritage she has improved cognitively and physically immeasurably.
She is happy and content with her care since moving into the Heritage in November 2017.
My wife and I have also noticed a huge improvement in our friends general well being.
The staff at the Heritage are always friendly and forthcoming with information and appear genuinely caring. They keep us informed, as next of kin, of any medical treatment or illness our friend has.
Overall the Heritage staff, from management, office staff and carer’s and nurses are pleasant and eager to listen to concerns and actually, where necessary, take action to improve the care of residents.

How likely would you be to recommend Heritage Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

Helen Chevallier, Sales & Marketing Coordinator at Heritage Care Centre responded to this review on 10 Apr 2018:

Many thanks to Nigel and family for being there to support Heritage Care in all the aspect of care for his friend whenever he is needed. The care has been successful because of their participation, something that we always encourage in this home.

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Bed Vacancies

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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