Heritage Care Centre

My father was discharged from hospital into Heritage Care Centre. We are very impressed with the care and support provided by the staff at Heritage. He has been very well looked after and the peace of mind this has afforded me, removes so much stress and worry from me. We really appreciate all the care and attention we have received from everyone involved. The best of humanity!

My grandad had a lovely birthday and he did a cake, sung happy birthday and listened to music. Staff were very happy and interacted well.

Warm, welcoming environment with wonderful, supportive staff. Fantastic nursing care! My Mum has only been here for two weeks so far but I feel very happy and secure in the knowledge that she is here!

The staff are genuinely caring - one member of staff in particular is lovely and another member of staff.

My uncle was in the care home for over three months before his passing. I cannot praise the staff enough for the care, compassion and dignity they showed him in the last months of his life. Nothing was too much trouble and from the moment he entered the home I was kept updated on how he was doing, his needs and the care he was being given. As a result, he was very happy and settled in no time. The atmosphere in the home is calm, secure and so welcoming. He was very content and it was a relief to know that his last months were spent in such an environment. Thank you.

Thank you Heritage Care Centre.

I was very happy to visit my friend at Heritage, the home smells clean and looks clean. My friend's room was well-kept and orderly. My friend is settled and seems happy in her new environment. The staff are polite and friendly. Thank you.

The dining area is very nice and my friend is enjoying the meals and tea times.

Since my aunt has been here she has come on in leaps and bounds. I couldn't be more happy for her to stay here. The staff are lovely and so is the manager.

My lovely dad was a resident at the Heritage Care home for the last 6 months of his life. They treated him with dignity and the utmost of care. He felt safe and looked after. I spent a lot of time at the care home during those 6 months and never once did I see or hear anything but genuine kindness towards all of the residents. My family feel blessed that he ended his care.

All staff were kind and considerate to my mum. Friendly and polite.

My mother was at the Heritage Care Centre for roughly 7 years. During her time there, the staff have been excellent, and they’ve treated her with respect and care. I understand the pressures the Heritage has been under throughout this time such as staff shortages and the Covid pandemic, but as ever, they worked with love, efficiency and diligence. They invest time in ensuring that the individual requirements of each person are fulfilled, displaying remarkable patience with my mother, whose conduct can be demanding. Heritage provided me with peace of mind that my mother was always well looked after. She regained a better level of health shortly after her arrival and, despite her various ongoing health issues, she has thrived and is now in her late eighties. I have the Heritage Care Centre to thank for that. The quality of care provided at Heritage surpasses my expectations, leaving me delighted with the exceptional level of attention given to my cherished parent.

I am very happy with the care and support my husband is receiving. The staff are caring and friendly and efficient. The surroundings are immaculate, clean and tidy. The choice of food is excellent. there is a pleasant garden to relax and walk in. Overall excellent value for money.

Since we got a new manager, she has got some new care staff and this home has got better and better. We have a good team of carers. The staff are much happier. We need more activities as we like to do things in groups.

All of the staff at Heritage Care Centre have been incredibly warm and kind to my Uncle who is very unwell with a terminal illness. He is being supported and well cared for, staff are always checking he has what he needs and is comfortable. From the reception staff to all the carers and nurses and the manager, the personal attention to patients is excellent.

The home is very good. The staff are very kind.

Very nice staying here. Very nice staff.

Since the new management have taken responsibility of Heritage, the care home has been transformed immensely. The staff and management are always extremely warm and friendly every time we visit and the compassionate nature that they demonstrate to all residents is remarkable. The care home is always extremely clean and the food provided is always to an excellent standard. The personal care my nan receives is outstanding and it is clear how happy and comfortable she is at Heritage care home. Myself and my family are truly grateful.

The recent positive changes put in place by the new management team and staff at the Heritage care home have now returned this lovely care home to a very happy, friendly ambience that once was. I cannot speak highly enough of all the new staff and changes the new manager has put in place and it is a joy when I visit to see all the residents cared for with the highest of standards and a Happy atmosphere again. Thank you for all your hard work.

Please do not agree to have yourself or a relative put into this mice-riddled place. My Darling Mum had an awful 6 months there and I saw mice in her room and other rooms practically every time I visited her despite my constant complaints. Far too much horrible stuff to explain including neglect and major medication provision issues for which I had to get her Social Worker involved but I will mention that there were mice running around her room and the corridor on Christmas Day which I and my family members had to witness from her window including one that was running around with a carrot in its mouth, you couldn't make it up. My Mum caught COVID there and I had to get my M.P. involved but we managed to get my extremely traumatised Mum moved to a decent, caring, and compassionate Care Home but she passed away peacefully there about a month later. Heritage still tried to charge twice as much as they should have for their "services" which I had to challenge at great length.