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Heritage Care Centre

30 Gearing Close, Tooting, London SW17 6DJ
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Love the security, cleanliness, front office staff, Activity Coordinator. Amazing!A W(Niece of Resident/Service User)
Heritage Care Centre, London
The care home is always extremely clean and the food provided is always to an excellent standard.Mia C(Granddaughter of Resident/Service User)
Heritage Care Centre, London
The staff are wonderful, very caring and attentive.A W(Friend of Resident/Service User)
Heritage Care Centre, London

Heritage Care Centre is a modern, two-storey home that has been purpose-built to cater for the residential and nursing care of elderly residents.

All rooms are ensuite and decorated to high standards. The decoration is fresh and modern throughout, with the latest facilities including WiFi available throughout.

The home is often praised for its friendly and comfortable atmosphere.

On a daily basis, an activity coordinator organises a variety of accessible events, ranging...  

Care Provided by Heritage Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,900N/A
Residential Dementia CareFrom £2,000N/A
Nursing CareFrom £2,154N/A
Nursing Dementia CareFrom £2,254N/A

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

Contact Heritage Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Fatima Totanes(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2002
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (71)

Visiting

  • No restrictions.

Parking

  • Limited parking available on site.

Heritage Care Centre Reviews (53)

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9.6

Heritage Care Centre has a Review Score of 9.6 (9.630) out of 10, based on 21 reviews in the last 2 years. Over all time Heritage Care Centre has 53 reviews.

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Showing 53 reviews matching selected criteria
Review from A P (Son of Resident) published on 16 August 2024 Submitted via Postal Card
Overall Experience

My father was discharged from hospital into Heritage Care Centre. We are very impressed with the care and support provided by the staff at Heritage. He has been very well looked after and the peace of mind this has afforded me, removes so much stress and worry from me. We really appreciate all the care and attention we have received from everyone involved. The best of humanity!

Reply from O'Shien, Home Manager at Heritage Care Centre

Thank you so much for your kind words and for taking the time to leave such a heartwarming review. Your feedback is incredibly valuable to us. It's always rewarding to know when we've made a positive impact. We appreciate your support are we are always here if you need anything.

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Review from S H (Granddaughter of Resident) published on 6 June 2024 Submitted via Postal Card
Overall Experience

My grandad had a lovely birthday and he did a cake, sung happy birthday and listened to music. Staff were very happy and interacted well.

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Review from M S (Daughter of Resident) published on 27 March 2024 Submitted via Postal Card
Overall Experience

Warm, welcoming environment with wonderful, supportive staff. Fantastic nursing care! My Mum has only been here for two weeks so far but I feel very happy and secure in the knowledge that she is here!

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Review from J B (Friend of Resident) published on 15 March 2024 Submitted via Postal Card
Overall Experience

The staff are genuinely caring - one member of staff in particular is lovely and another member of staff.

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Review from Deborah W (Niece of Resident) published on 7 March 2024 Submitted via Website
Overall Experience

My uncle was in the care home for over three months before his passing. I cannot praise the staff enough for the care, compassion and dignity they showed him in the last months of his life. Nothing was too much trouble and from the moment he entered the home I was kept updated on how he was doing, his needs and the care he was being given. As a result, he was very happy and settled in no time. The atmosphere in the home is calm, secure and so welcoming. He was very content and it was a relief to know that his last months were spent in such an environment. Thank you.

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Review from A C (Daughter of Resident) published on 14 December 2023 Submitted via Postal Card
Overall Experience
5* care.
Sheer professionalism.
Service with a smile.
Friendly and efficient.
Warmth and sincerity.
5* cleanliness.
This is what comes to mind when we are talking about Heritage Care Centre and may I add it starts from the top. The motivation and encouragement that the manager gives to all her staff is impeccable.

Thank you Heritage Care Centre.

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Review from D D (Friend of Resident) published on 24 October 2023 Submitted via Postal Card
Overall Experience

I was very happy to visit my friend at Heritage, the home smells clean and looks clean. My friend's room was well-kept and orderly. My friend is settled and seems happy in her new environment. The staff are polite and friendly. Thank you.

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Review from A W (Friend of Resident) published on 6 September 2023 Submitted via Postal Card
Overall Experience
My friend has now been in the Heritage Care Home for 3 weeks.
The staff are wonderful, very caring and attentive.
It's very clean and airy and my friend seems very happy and settled already.
Personal care is very good, my friend always looks clean and fresh.

The dining area is very nice and my friend is enjoying the meals and tea times.

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Review from Tania T (Niece of Resident) published on 24 August 2023 Submitted via Postal Card
Overall Experience

Since my aunt has been here she has come on in leaps and bounds. I couldn't be more happy for her to stay here. The staff are lovely and so is the manager.

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Review from Laura S (Daughter of Resident) published on 22 June 2023 Submitted via Website
Overall Experience

My lovely dad was a resident at the Heritage Care home for the last 6 months of his life. They treated him with dignity and the utmost of care. He felt safe and looked after. I spent a lot of time at the care home during those 6 months and never once did I see or hear anything but genuine kindness towards all of the residents. My family feel blessed that he ended his care.

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Review from J M (Daughter of Resident) published on 12 June 2023 Submitted via Postal Card
Overall Experience

All staff were kind and considerate to my mum. Friendly and polite.

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Review from Rodney D (Son of Resident) published on 18 May 2023 Submitted via Website
Overall Experience

My mother was at the Heritage Care Centre for roughly 7 years. During her time there, the staff have been excellent, and they’ve treated her with respect and care. I understand the pressures the Heritage has been under throughout this time such as staff shortages and the Covid pandemic, but as ever, they worked with love, efficiency and diligence. They invest time in ensuring that the individual requirements of each person are fulfilled, displaying remarkable patience with my mother, whose conduct can be demanding. Heritage provided me with peace of mind that my mother was always well looked after. She regained a better level of health shortly after her arrival and, despite her various ongoing health issues, she has thrived and is now in her late eighties. I have the Heritage Care Centre to thank for that. The quality of care provided at Heritage surpasses my expectations, leaving me delighted with the exceptional level of attention given to my cherished parent.

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Review from Linda F (Husband of Resident) published on 2 May 2023 Submitted via Postal Card
Overall Experience

I am very happy with the care and support my husband is receiving. The staff are caring and friendly and efficient. The surroundings are immaculate, clean and tidy. The choice of food is excellent. there is a pleasant garden to relax and walk in. Overall excellent value for money.

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Review from June D (Resident / Service User) published on 10 February 2023 Submitted via Postal Card
Overall Experience

Since we got a new manager, she has got some new care staff and this home has got better and better. We have a good team of carers. The staff are much happier. We need more activities as we like to do things in groups.

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Review from Pat M (Niece of Resident) published on 1 February 2023 Submitted via Website
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All of the staff at Heritage Care Centre have been incredibly warm and kind to my Uncle who is very unwell with a terminal illness. He is being supported and well cared for, staff are always checking he has what he needs and is comfortable. From the reception staff to all the carers and nurses and the manager, the personal attention to patients is excellent.

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Review from Patrick W (Resident / Service User) published on 3 January 2023 Submitted via Postal Card
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The home is very good. The staff are very kind.

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Review from Brenda B (Resident / Service User) published on 2 January 2023 Submitted via Postal Card
Overall Experience

Very nice staying here. Very nice staff.

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Review from Mia C (Granddaughter of Resident) published on 26 September 2022 Submitted via Website
Overall Experience

Since the new management have taken responsibility of Heritage, the care home has been transformed immensely. The staff and management are always extremely warm and friendly every time we visit and the compassionate nature that they demonstrate to all residents is remarkable. The care home is always extremely clean and the food provided is always to an excellent standard. The personal care my nan receives is outstanding and it is clear how happy and comfortable she is at Heritage care home. Myself and my family are truly grateful.

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Review from Vince C (Son of Resident) published on 26 September 2022 Submitted via Website
Overall Experience

The recent positive changes put in place by the new management team and staff at the Heritage care home have now returned this lovely care home to a very happy, friendly ambience that once was. I cannot speak highly enough of all the new staff and changes the new manager has put in place and it is a joy when I visit to see all the residents cared for with the highest of standards and a Happy atmosphere again. Thank you for all your hard work.

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Review from Seamus M (Son of Resident) published on 19 May 2022 Submitted via Website
Overall Experience

Please do not agree to have yourself or a relative put into this mice-riddled place. My Darling Mum had an awful 6 months there and I saw mice in her room and other rooms practically every time I visited her despite my constant complaints. Far too much horrible stuff to explain including neglect and major medication provision issues for which I had to get her Social Worker involved but I will mention that there were mice running around her room and the corridor on Christmas Day which I and my family members had to witness from her window including one that was running around with a carrot in its mouth, you couldn't make it up. My Mum caught COVID there and I had to get my M.P. involved but we managed to get my extremely traumatised Mum moved to a decent, caring, and compassionate Care Home but she passed away peacefully there about a month later. Heritage still tried to charge twice as much as they should have for their "services" which I had to challenge at great length.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 August 2022
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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Awards / Recognitions (3)

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