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- Heritage Care Centre care home

Love the security, cleanliness, front office staff, Activity Coordinator. Amazing!A W(Niece of Resident/Service User)

The care home is always extremely clean and the food provided is always to an excellent standard.Mia C(Granddaughter of Resident/Service User)

The staff are wonderful, very caring and attentive.A W(Friend of Resident/Service User)

Love the security, cleanliness, front office staff, Activity Coordinator. Amazing!A W(Niece of Resident/Service User)

The care home is always extremely clean and the food provided is always to an excellent standard.Mia C(Granddaughter of Resident/Service User)

The staff are wonderful, very caring and attentive.A W(Friend of Resident/Service User)

Heritage Care Centre is a modern, two-storey home that has been purpose-built to cater for the residential and nursing care of elderly residents.
All rooms are ensuite and decorated to high standards. The decoration is fresh and modern throughout, with the latest facilities including WiFi available throughout.
The home is often praised for its friendly and comfortable atmosphere.
On a daily basis, an activity coordinator organises a variety of accessible events, ranging...
Care Provided by Heritage Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Heritage Care Centre for full pricing details and T&Cs.
Contact Heritage Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Fatima Totanes(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2002
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (71)
Visiting
- No restrictions.
Parking
- Limited parking available on site.
Heritage Care Centre Reviews (53)
Heritage Care Centre has a Review Score of 9.6 (9.630) out of 10, based on 21 reviews in the last 2 years.
Over all time Heritage Care Centre has 53 reviews.
My father was discharged from hospital into Heritage Care Centre. We are very impressed with the care and support provided by the staff at Heritage. He has been very well looked after and the peace of mind this has afforded me, removes so much stress and worry from me. We really appreciate all the care and attention we have received from everyone involved. The best of humanity!
Thank you so much for your kind words and for taking the time to leave such a heartwarming review. Your feedback is incredibly valuable to us. It's always rewarding to know when we've made a positive impact. We appreciate your support are we are always here if you need anything.
My grandad had a lovely birthday and he did a cake, sung happy birthday and listened to music. Staff were very happy and interacted well.
Warm, welcoming environment with wonderful, supportive staff. Fantastic nursing care! My Mum has only been here for two weeks so far but I feel very happy and secure in the knowledge that she is here!
The staff are genuinely caring - one member of staff in particular is lovely and another member of staff.
My uncle was in the care home for over three months before his passing. I cannot praise the staff enough for the care, compassion and dignity they showed him in the last months of his life. Nothing was too much trouble and from the moment he entered the home I was kept updated on how he was doing, his needs and the care he was being given. As a result, he was very happy and settled in no time. The atmosphere in the home is calm, secure and so welcoming. He was very content and it was a relief to know that his last months were spent in such an environment. Thank you.
Sheer professionalism.
Service with a smile.
Friendly and efficient.
Warmth and sincerity.
5* cleanliness.
This is what comes to mind when we are talking about Heritage Care Centre and may I add it starts from the top. The motivation and encouragement that the manager gives to all her staff is impeccable.
Thank you Heritage Care Centre.
I was very happy to visit my friend at Heritage, the home smells clean and looks clean. My friend's room was well-kept and orderly. My friend is settled and seems happy in her new environment. The staff are polite and friendly. Thank you.
The staff are wonderful, very caring and attentive.
It's very clean and airy and my friend seems very happy and settled already.
Personal care is very good, my friend always looks clean and fresh.
The dining area is very nice and my friend is enjoying the meals and tea times.
Since my aunt has been here she has come on in leaps and bounds. I couldn't be more happy for her to stay here. The staff are lovely and so is the manager.
My lovely dad was a resident at the Heritage Care home for the last 6 months of his life. They treated him with dignity and the utmost of care. He felt safe and looked after. I spent a lot of time at the care home during those 6 months and never once did I see or hear anything but genuine kindness towards all of the residents. My family feel blessed that he ended his care.
All staff were kind and considerate to my mum. Friendly and polite.
My mother was at the Heritage Care Centre for roughly 7 years. During her time there, the staff have been excellent, and they’ve treated her with respect and care. I understand the pressures the Heritage has been under throughout this time such as staff shortages and the Covid pandemic, but as ever, they worked with love, efficiency and diligence. They invest time in ensuring that the individual requirements of each person are fulfilled, displaying remarkable patience with my mother, whose conduct can be demanding. Heritage provided me with peace of mind that my mother was always well looked after. She regained a better level of health shortly after her arrival and, despite her various ongoing health issues, she has thrived and is now in her late eighties. I have the Heritage Care Centre to thank for that. The quality of care provided at Heritage surpasses my expectations, leaving me delighted with the exceptional level of attention given to my cherished parent.
I am very happy with the care and support my husband is receiving. The staff are caring and friendly and efficient. The surroundings are immaculate, clean and tidy. The choice of food is excellent. there is a pleasant garden to relax and walk in. Overall excellent value for money.
Since we got a new manager, she has got some new care staff and this home has got better and better. We have a good team of carers. The staff are much happier. We need more activities as we like to do things in groups.
All of the staff at Heritage Care Centre have been incredibly warm and kind to my Uncle who is very unwell with a terminal illness. He is being supported and well cared for, staff are always checking he has what he needs and is comfortable. From the reception staff to all the carers and nurses and the manager, the personal attention to patients is excellent.
The home is very good. The staff are very kind.
Very nice staying here. Very nice staff.
Since the new management have taken responsibility of Heritage, the care home has been transformed immensely. The staff and management are always extremely warm and friendly every time we visit and the compassionate nature that they demonstrate to all residents is remarkable. The care home is always extremely clean and the food provided is always to an excellent standard. The personal care my nan receives is outstanding and it is clear how happy and comfortable she is at Heritage care home. Myself and my family are truly grateful.
The recent positive changes put in place by the new management team and staff at the Heritage care home have now returned this lovely care home to a very happy, friendly ambience that once was. I cannot speak highly enough of all the new staff and changes the new manager has put in place and it is a joy when I visit to see all the residents cared for with the highest of standards and a Happy atmosphere again. Thank you for all your hard work.
Please do not agree to have yourself or a relative put into this mice-riddled place. My Darling Mum had an awful 6 months there and I saw mice in her room and other rooms practically every time I visited her despite my constant complaints. Far too much horrible stuff to explain including neglect and major medication provision issues for which I had to get her Social Worker involved but I will mention that there were mice running around her room and the corridor on Christmas Day which I and my family members had to witness from her window including one that was running around with a carrot in its mouth, you couldn't make it up. My Mum caught COVID there and I had to get my M.P. involved but we managed to get my extremely traumatised Mum moved to a decent, caring, and compassionate Care Home but she passed away peacefully there about a month later. Heritage still tried to charge twice as much as they should have for their "services" which I had to challenge at great length.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 August 2022Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Heritage Care Centre.
There are no upcoming events for Heritage Care Centre.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Heritage Care Centre.
Meet the Team (0)
There are no Team Members posted yet.
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