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- Heritage Care Centre care home

Love the security, cleanliness, front office staff, Activity Coordinator. Amazing!A W(Niece of Resident/Service User)

The care home is always extremely clean and the food provided is always to an excellent standard.Mia C(Granddaughter of Resident/Service User)

The staff are wonderful, very caring and attentive.A W(Friend of Resident/Service User)

Love the security, cleanliness, front office staff, Activity Coordinator. Amazing!A W(Niece of Resident/Service User)

The care home is always extremely clean and the food provided is always to an excellent standard.Mia C(Granddaughter of Resident/Service User)

The staff are wonderful, very caring and attentive.A W(Friend of Resident/Service User)

Heritage Care Centre is a modern, two-storey home that has been purpose-built to cater for the residential and nursing care of elderly residents.
All rooms are ensuite and decorated to high standards. The decoration is fresh and modern throughout, with the latest facilities including WiFi available throughout.
The home is often praised for its friendly and comfortable atmosphere.
On a daily basis, an activity coordinator organises a variety of accessible events, ranging...
Care Provided by Heritage Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Heritage Care Centre for full pricing details and T&Cs.
Contact Heritage Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Fatima Totanes(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2002
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (71)
Visiting
- No restrictions.
Parking
- Limited parking available on site.
Heritage Care Centre Reviews (53)
Heritage Care Centre has a Review Score of 9.6 (9.630) out of 10, based on 21 reviews in the last 2 years.
Over all time Heritage Care Centre has 53 reviews.
My mother has been a resident for two and a half years and it has been very difficult for everyone through the lockdown. It is very frustrating to be advised of changes through care staff which can be inaccurate and misinterpreted by either party.
I could not think of a better place for my mum to have spent the last 2 years of her life. The care and affection she has received have been exemplary. All done with respect and affection. Thank you for having taken such good care of her.
Thank you for taking the time to write such kind words about the care we were able to provide for your mother. Our staff members will be both rewarded and motivated to hear that their high level of care and support were so much appreciated by you during such a difficult time. Our sincerest condolences again.
I have been extremely impressed by the staff at the Heritage Care Centre my mother-in-law is difficult to please and despite this most of the staff and all of the management team have gone over and above the call of duty to meet her exacting demands it's with all instructions like this one there are a few members of caring staff who are a bit rushed and therefore rough with her but they are the exception to the rule.
I visit my partner two or three times a week. I have always found the staff to be friendly and caring. They take time to make sure each person's needs are met. They are very patient with my partner, whose behaviour ofter presents challenging. The level of care, at the home, is much better than I had expected, it might be I am pleased with how well my partner who is very special to me is cared for.
Overall our experience was very good. From the day Mum was admitted we were made to feel welcome from Management, carers and cleaners etc. They all acknowledge Mum by name and are all friendly and nothing is too much trouble.
I cannot find fault in this care home. I was so concerned when I was advised to place mum in a home, but I need not have been. All the staff are fantastic. The meals are great. The staff all go out of their way to talk to me as well as my mum.
A very pleasant care home. Good staff and management seem to care. I would recommend the home to anyone.
I have been very well cared for and looked after. The staff are very caring and proficient. The food is excellent. There is much opportunity to walk and go outside. All the staff are willing to help in any way they can.
Heritage is a lovely place to live in. I have stayed in other homes, but nothing is compared to this one.
They take great care of my nan. Overall standards are clean/tidy. Staff very friendly and make a fuss of my little girl when visiting my nan.
The rooms are cleaned well daily, the laundry staff do a great job and the chefs provide good meals - I have eaten here myself!
The personal and medical care nan receives is really second to none. Upon arrival I am informed of how she is doing and if any changes have been noticed.
On every visit, she tells of how wonderful the staff are and how well she is treated. The various activities, from Tai Chi to Film Club, keep her feeling involved and contribute to her overall wellbeing. She can go at her own pace and feels comfortable as well as encouraged.
Knowing that the staff have such a high level of care and attention to detail puts my mind at ease when I am not there and the family are truly grateful.
A very warm and welcoming atmosphere. Very kind and friendly towards the clients. Very clean. A very happy and family home.
The activity lady of the home is very kind and helpful towards the clients. I would highly recommend this home to other people that need this particular service.
She is happy and content with her care since moving into the Heritage in November 2017.
My wife and I have also noticed a huge improvement in our friends general well being.
The staff at the Heritage are always friendly and forthcoming with information and appear genuinely caring. They keep us informed, as next of kin, of any medical treatment or illness our friend has.
Overall the Heritage staff, from management, office staff and carer’s and nurses are pleasant and eager to listen to concerns and actually, where necessary, take action to improve the care of residents.
Many thanks to Nigel and family for being there to support Heritage Care in all the aspect of care for his friend whenever he is needed. The care has been successful because of their participation, something that we always encourage in this home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 August 2022Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Heritage Care Centre.
There are no upcoming events for Heritage Care Centre.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Heritage Care Centre.
Meet the Team (0)
There are no Team Members posted yet.
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