Submit a Review for Heron Hill Care Home
Esthwaite Avenue, Kendal, LA9 7SE
View Full Details of Heron Hill Care HomeLatest Reviews for Heron Hill Care Home
29 August 2025
Extremely happy with the care provided for my mum . All the staff are very kind and patient especially as my mums behavior can sometimes be challenging. It has been a very stressful and upsetting time for us due to my mum not being able to communicate ,but this has been helped by knowing that she is being very well looked after. We have also been very well looked after and accommodated when we thought we were losing mum and she was put on an end of life pathway. Thankfully she pulled through. Please pass on my thanks to your team on their professionalism and compassion . You should be very proud of them. I have marked down for security but that is only due to my mums tenacity in trying to escape. I think this has not been such an issue of late and I'm unsure how this could have been avoided.
04 July 2025
After my Grandad being constantly unsettled at other care homes, the difference in him at Heron Hill Care Home has been unbelievable despite his deterioration. It is invaluable to say goodbye to grandad knowing he is safe, happy and most of all cared for. We couldn't ask for grandad to be in a more loving environment. The activities keep him very stimulated. They are quick to react when he is under the weather or needs medication attention. They are constantly improving part of the home. The communication with family has been particularly comforting to us. Finally, Grandad enjoys to the constant flow of beer. My only criticism would be that the laundry can be a little slow and he can become short on clothing.
04 July 2025
We have nothing but praise for heron hill. The staff are so lovely and deal with my Relative with care and attention. The activities they put on are great. They take Residents for trips out. I am often recommending the care home- Telling people to look at facebook page. We could move our relative to a care home thats nearer but we feel It is the best place for him.
04 July 2025
Amazing care, plenty of activities, wonderful staff. Everyone seems to go he extra mile to care for the residents and ensure they are living their best lives. The food is excellent. Everyone is so friendly and welcoming, it's made our lives much easier knowing dad is being well cared for and he is very content, I can't praise this team enough
04 June 2025
We would like to take this opportunity to thank everyone at Heron Hill Care Home for the past two years, from the reception staff, cleaners and laundry staff, for the wonderful compassionate, considerate and friendly care/nursing staff, who went above and beyond to ensure that Mum's final moments were warm and safe. Mum was a reluctant resident to start with due to her illness. There was difficult times for both carers and us. The end of life care for her was very difficult for us but the staff went an extra mile for both her and us, special thank you to three members of staff in particular who kept us informed and made the final days easier. We feel the home is clean and safe and would recommend to anyone
20 May 2025
My mum has been in the home for many years now, and the staff know her needs very well and take good care of her. Staff are very caring and do all they can to meet all needs. There has been much security and stability with the management making big improvements to the overall care in the last few years. The unit my mum is on is well run, and many staff go above and beyond.
15 May 2025
Disappointed with the loss of Jumpers/nightdresses etc., watch, and hairbrush recently lost, and due to my sister being bed-bound, it can only be due to the staff not being competent. Rooms are cleaned sparingly - beds not pulled out and full of crumbs etc. No dusting done.
13 May 2025
My mum has been at Heron Care Home since March 2024. The whole team on Cavell Unit have been friendly, accommodating and professional at caring for my mum, they have kept us updated with all aspects relating to my mum's care and any changes required to her care or medication. The whole team at Heron Care are friendly and approachable and will try to resolve any questions or queries as quickly as possible.
19 March 2025
My father was a resident at Heron Hill until he sadly passed away at the end of this month. He suffered from dementia and so found life quite difficult for the past few years. He moved into Heron Hall in November 2023 and after a period of settling in seemed quite happy in the environment. Staff were always kind, efficient and cheerful and provided a relaxed atmosphere in which the residents needs came first. Thank you.
26 February 2025
My dad was at Heron Hill Care Home for just over a year until his death. The staff and their care was fantastic, right up to the end. Always well humoured and helpful, very kind to our dad, and us. We will miss their smiling faces. Thank you.
26 February 2025
My dad moved into Heron Hill over a year ago. Settling in wasn't easy for him, and many of the staff were very kind to him and us as his family. The staff team are very hard-working, kind, demonstrative, and reassuring. One of the staff members was great at keeping us informed as were all the nursing team. The end-of-life care for my dad was really well managed and for my dad's family.
26 February 2025
My husband has been in Heron Hill care home for a year. As a very regular visitor, I have witnessed at close hand the utmost care and professionalism of all staff. They are gentle and caring at all times. They treat my husband with respect and consideration. It helps me to know I can trust the staff to care for my most precious possession.
16 January 2025
My dad moved to Heron Hill Care Home when his Alzheimers and Vascular Dementia became too advanced for him to remain at home. The whole transition was difficult, but the staff on the Cavell Suite were considerate, kind and welcoming to us, as we descended upon them to make dad's new home 'homely'. Dad's initial settling in period was very scary, provoking some challenging behaviour, but the staff were incredibly understanding, patient and reassuring and treated Dad with kindness, respect and empathy allowing him to relax and feel safe. He was treated with genuine care and affection, allowing him to preserve his dignity and enjoy his time there. Dad passed away at Christmas and the family are united in wanting to express our sincere gratitude to the team; from the reception staff, cleaners and laundry staff, to the wonderfully compassionate, considerate and friendly care/nursing staff, who went above and beyond to ensure that my dad's final memories were warm, safe and of feeling seen.
17 December 2024
My mother was admitted to Heron Hill Care Home after a spell in hospital. She had the best care, she was only there just over a month but in that time we saw two sides to a member of staff a very conscientious and professional nurse and when it was needed she matched with my families personality and provided humour and friendship a perfect combination. She allowed my mother to pass with dignity and made sure my last moments with my mom were special. All the staff were lovely and nothing was to much trouble.
24 October 2024
My aunt and the family have nothing but praise for all of the Heron Hill staff. Everyone was so friendly and nothing was a problem. My uncle was only in the home for five weeks but was cared with compassion and love right up until the end. Heron Hill is very clean and safe. Thank you all who cared for him.
16 October 2024
My mother-in-law has been a resident for two years, having first been admitted on end-of-life care. She has been so well looked after that she is now thriving and actively participating in a variety of activities. We cannot fault the care she receives: her physical, mental and emotional well-being are all extremely well looked after.
14 October 2024
Overall the care provided is of a high standard. My main concerns are that it appears that regular medical checks are infrequent. The care staff are good and in most cases excellent in their dealing with my wife. The food is very average and we were very upset with the very poor quality of the Christmas offerings in 23. The food had obviously been cooked the day or so before and just heated up on Christmas Day. I appreciate that the catering staff like to spend this time with families. However, the food was almost inedible on this occasion which is very unfair on the residents. Improvement here is required. There appears a lack of management staff at the weekends leading to several slips in what is a very good system. The library is being used as a restroom at weekends though there is a staff room. Perhaps some money may be made available to improve the quality of the staff room and make it more attractive for staff to use.
19 July 2024
This is my second parent here, moved both from other homes. My only regret is I didn't do it sooner. As an ex-nurse, I am more aware of care standards and can't recommend this home highly enough. The staff faced huge challenges with mother-in-law due to frailty of pressure sores that she arrived with. With their excellent care they healed and no more development. The atmosphere in the home is always welcoming and helpful. The staff obviously enjoy their work, take pride in it. Work as a family and care deeply. My mother-in-law was treated with respect and dignity at all times, as were the family. The entertainment staff were amazing with their imaginative activities, trips and visitors. Love the fact residents eat in a dining room, so homely.
16 July 2024
Dad was a resident of Heron Hill Care Home for over six years. He was cared for by some excellent staff, who treated him as if he were their own. Dad, due to behavioural issues caused by Dementia, was accommodated on the male only unit. This was difficult for the family to grasp, as Dad was always kind, friendly, understanding, and loving. Due to his Dementia, Dad changed, not only at the beginning of his Dementia journey but continually, day to day. This made caring for him a huge challenge, but was a challenge the staff were more than up to. The permanent staff treated Dad with dignity, empathy, and understanding and did their best to calm and reassure him, and were there when he was scared, confused, and even violent. The nursing care Dad received was excellent, regularly reviewed, and we were consulted on any concerns or changes to his needs. At Dad's passing, everything was done how he wanted, with respect and thoughtfulness, nothing was too much trouble. Thank you.
07 May 2024
The staff at Heron Hill are amazing, they are caring, compassionate, and professional and gives me peace of mind knowing my Dad is being cared for. I would highly recommend Heron Hill. Thank you all so much for the care you provide.
Latest Reviews for Heron Hill Care Home
29 August 2025
Extremely happy with the care provided for my mum . All the staff are very kind and patient especially as my mums behavior can sometimes be challenging. It has been a very stressful and upsetting time for us due to my mum not being able to communicate ,but this has been helped by knowing that she is being very well looked after. We have also been very well looked after and accommodated when we thought we were losing mum and she was put on an end of life pathway. Thankfully she pulled through. Please pass on my thanks to your team on their professionalism and compassion . You should be very proud of them. I have marked down for security but that is only due to my mums tenacity in trying to escape. I think this has not been such an issue of late and I'm unsure how this could have been avoided.
04 July 2025
After my Grandad being constantly unsettled at other care homes, the difference in him at Heron Hill Care Home has been unbelievable despite his deterioration. It is invaluable to say goodbye to grandad knowing he is safe, happy and most of all cared for. We couldn't ask for grandad to be in a more loving environment. The activities keep him very stimulated. They are quick to react when he is under the weather or needs medication attention. They are constantly improving part of the home. The communication with family has been particularly comforting to us. Finally, Grandad enjoys to the constant flow of beer. My only criticism would be that the laundry can be a little slow and he can become short on clothing.
04 July 2025
We have nothing but praise for heron hill. The staff are so lovely and deal with my Relative with care and attention. The activities they put on are great. They take Residents for trips out. I am often recommending the care home- Telling people to look at facebook page. We could move our relative to a care home thats nearer but we feel It is the best place for him.
04 July 2025
Amazing care, plenty of activities, wonderful staff. Everyone seems to go he extra mile to care for the residents and ensure they are living their best lives. The food is excellent. Everyone is so friendly and welcoming, it's made our lives much easier knowing dad is being well cared for and he is very content, I can't praise this team enough
04 June 2025
We would like to take this opportunity to thank everyone at Heron Hill Care Home for the past two years, from the reception staff, cleaners and laundry staff, for the wonderful compassionate, considerate and friendly care/nursing staff, who went above and beyond to ensure that Mum's final moments were warm and safe. Mum was a reluctant resident to start with due to her illness. There was difficult times for both carers and us. The end of life care for her was very difficult for us but the staff went an extra mile for both her and us, special thank you to three members of staff in particular who kept us informed and made the final days easier. We feel the home is clean and safe and would recommend to anyone
20 May 2025
My mum has been in the home for many years now, and the staff know her needs very well and take good care of her. Staff are very caring and do all they can to meet all needs. There has been much security and stability with the management making big improvements to the overall care in the last few years. The unit my mum is on is well run, and many staff go above and beyond.
15 May 2025
Disappointed with the loss of Jumpers/nightdresses etc., watch, and hairbrush recently lost, and due to my sister being bed-bound, it can only be due to the staff not being competent. Rooms are cleaned sparingly - beds not pulled out and full of crumbs etc. No dusting done.
13 May 2025
My mum has been at Heron Care Home since March 2024. The whole team on Cavell Unit have been friendly, accommodating and professional at caring for my mum, they have kept us updated with all aspects relating to my mum's care and any changes required to her care or medication. The whole team at Heron Care are friendly and approachable and will try to resolve any questions or queries as quickly as possible.
19 March 2025
My father was a resident at Heron Hill until he sadly passed away at the end of this month. He suffered from dementia and so found life quite difficult for the past few years. He moved into Heron Hall in November 2023 and after a period of settling in seemed quite happy in the environment. Staff were always kind, efficient and cheerful and provided a relaxed atmosphere in which the residents needs came first. Thank you.
26 February 2025
My dad was at Heron Hill Care Home for just over a year until his death. The staff and their care was fantastic, right up to the end. Always well humoured and helpful, very kind to our dad, and us. We will miss their smiling faces. Thank you.
26 February 2025
My dad moved into Heron Hill over a year ago. Settling in wasn't easy for him, and many of the staff were very kind to him and us as his family. The staff team are very hard-working, kind, demonstrative, and reassuring. One of the staff members was great at keeping us informed as were all the nursing team. The end-of-life care for my dad was really well managed and for my dad's family.
26 February 2025
My husband has been in Heron Hill care home for a year. As a very regular visitor, I have witnessed at close hand the utmost care and professionalism of all staff. They are gentle and caring at all times. They treat my husband with respect and consideration. It helps me to know I can trust the staff to care for my most precious possession.
16 January 2025
My dad moved to Heron Hill Care Home when his Alzheimers and Vascular Dementia became too advanced for him to remain at home. The whole transition was difficult, but the staff on the Cavell Suite were considerate, kind and welcoming to us, as we descended upon them to make dad's new home 'homely'. Dad's initial settling in period was very scary, provoking some challenging behaviour, but the staff were incredibly understanding, patient and reassuring and treated Dad with kindness, respect and empathy allowing him to relax and feel safe. He was treated with genuine care and affection, allowing him to preserve his dignity and enjoy his time there. Dad passed away at Christmas and the family are united in wanting to express our sincere gratitude to the team; from the reception staff, cleaners and laundry staff, to the wonderfully compassionate, considerate and friendly care/nursing staff, who went above and beyond to ensure that my dad's final memories were warm, safe and of feeling seen.
17 December 2024
My mother was admitted to Heron Hill Care Home after a spell in hospital. She had the best care, she was only there just over a month but in that time we saw two sides to a member of staff a very conscientious and professional nurse and when it was needed she matched with my families personality and provided humour and friendship a perfect combination. She allowed my mother to pass with dignity and made sure my last moments with my mom were special. All the staff were lovely and nothing was to much trouble.
24 October 2024
My aunt and the family have nothing but praise for all of the Heron Hill staff. Everyone was so friendly and nothing was a problem. My uncle was only in the home for five weeks but was cared with compassion and love right up until the end. Heron Hill is very clean and safe. Thank you all who cared for him.
16 October 2024
My mother-in-law has been a resident for two years, having first been admitted on end-of-life care. She has been so well looked after that she is now thriving and actively participating in a variety of activities. We cannot fault the care she receives: her physical, mental and emotional well-being are all extremely well looked after.
14 October 2024
Overall the care provided is of a high standard. My main concerns are that it appears that regular medical checks are infrequent. The care staff are good and in most cases excellent in their dealing with my wife. The food is very average and we were very upset with the very poor quality of the Christmas offerings in 23. The food had obviously been cooked the day or so before and just heated up on Christmas Day. I appreciate that the catering staff like to spend this time with families. However, the food was almost inedible on this occasion which is very unfair on the residents. Improvement here is required. There appears a lack of management staff at the weekends leading to several slips in what is a very good system. The library is being used as a restroom at weekends though there is a staff room. Perhaps some money may be made available to improve the quality of the staff room and make it more attractive for staff to use.
19 July 2024
This is my second parent here, moved both from other homes. My only regret is I didn't do it sooner. As an ex-nurse, I am more aware of care standards and can't recommend this home highly enough. The staff faced huge challenges with mother-in-law due to frailty of pressure sores that she arrived with. With their excellent care they healed and no more development. The atmosphere in the home is always welcoming and helpful. The staff obviously enjoy their work, take pride in it. Work as a family and care deeply. My mother-in-law was treated with respect and dignity at all times, as were the family. The entertainment staff were amazing with their imaginative activities, trips and visitors. Love the fact residents eat in a dining room, so homely.
16 July 2024
Dad was a resident of Heron Hill Care Home for over six years. He was cared for by some excellent staff, who treated him as if he were their own. Dad, due to behavioural issues caused by Dementia, was accommodated on the male only unit. This was difficult for the family to grasp, as Dad was always kind, friendly, understanding, and loving. Due to his Dementia, Dad changed, not only at the beginning of his Dementia journey but continually, day to day. This made caring for him a huge challenge, but was a challenge the staff were more than up to. The permanent staff treated Dad with dignity, empathy, and understanding and did their best to calm and reassure him, and were there when he was scared, confused, and even violent. The nursing care Dad received was excellent, regularly reviewed, and we were consulted on any concerns or changes to his needs. At Dad's passing, everything was done how he wanted, with respect and thoughtfulness, nothing was too much trouble. Thank you.
07 May 2024
The staff at Heron Hill are amazing, they are caring, compassionate, and professional and gives me peace of mind knowing my Dad is being cared for. I would highly recommend Heron Hill. Thank you all so much for the care you provide.