Heron Hill Care Home

My mother-in-law is receiving excellent care & support at a very difficult time in her life. The staff are going above and beyond what you would expect to help her in ways that are un-forseen. They have been very professional in difficult & challenging circumstances. All round, very impressive.

I visited Heron Hill yesterday to be with my Aunt on the sad occasion of her daughter's/my cousin's funeral.

The Heron Hill team were wonderful. They helped with all the arrangements and were welcoming to us as a small family group and so supportive to my aunt. She is clearly very well cared for and supported.

A special thank you to Nicola, Rob, Sandra and Patrick for accompanying us at the funeral service itself, that was so kind, and to the catering staff for the delicious food back at Heron Hill.

Everyone made a sad day so much easier. The laughter back in the Library after the funeral said so much.

Thank you to a special team.

When my wife has had any problems they have been handled sensitively and with kindness. the standard of care is excellent.

What makes Heron Hill as good as it is is the culture they have created amongst their staff. In the year we have been visiting we have never experienced anything other than excellent interactions between the staff, residents and ourselves. They are always caring.

She is treated with kindness and dignity at all times. I am extremely grateful to all members of staff and know my mum is in safe hands.

Dad has been in Heron Hill since the beginning of February and we are now in April. He has settled well . The Staff are absolutely fantastic with each patient that I have seen. They come and and tend to their every need. There are lots of activities for the residents to do, from Gardening to Arts and Crafts . There is a nice garden for them to sit outside and get some lovely fresh air. Also the home has its own mini bus and some of the residents go for a little ride out to places and they really have a great time. Nothing is too much trouble. If your feeling anxious about anything just go and talk to one of the Senior carers and the will help sort out the problem. If your Relative wants to go out with you for a little ride that's not a problem either you can just take them for a little ride . The patients all have their own bedroom, with a toilet and sink en-suite. A buzzer for emergency if need be. My Dad is very happy there . I visit 3/4 times a week. .

I have marked down for security but that is only due to my mums tenacity in trying to escape. I think this has not been such an issue of late and I'm unsure how this could have been avoided.

After my Grandad being constantly unsettled at other care homes, the difference in him at Heron Hill Care Home has been unbelievable despite his deterioration.

It is invaluable to say goodbye to grandad knowing he is safe, happy and most of all cared for. We couldn't ask for grandad to be in a more loving environment. The activities keep him very stimulated. They are quick to react when he is under the weather or needs medication attention. They are constantly improving part of the home. The communication with family has been particularly comforting to us. Finally, Grandad enjoys to the constant flow of beer.

My only criticism would be that the laundry can be a little slow and he can become short on clothing.

Residents for trips out.

Telling people to look at facebook page. We could move our relative to a care home thats nearer but we feel It is the best place for him.

Everyone is so friendly and welcoming, it's made our lives much easier knowing dad is being well cared for and he is very content, I can't praise this team enough

We would like to take this opportunity to thank everyone at Heron Hill Care Home for the past two years, from the reception staff, cleaners and laundry staff, for the wonderful compassionate, considerate and friendly care/nursing staff, who went above and beyond to ensure that Mum's final moments were warm and safe. Mum was a reluctant resident to start with due to her illness. There was difficult times for both carers and us. The end of life care for her was very difficult for us but the staff went an extra mile for both her and us, special thank you to three members of staff in particular who kept us informed and made the final days easier. We feel the home is clean and safe and would recommend to anyone

My mum has been in the home for many years now, and the staff know her needs very well and take good care of her. Staff are very caring and do all they can to meet all needs. There has been much security and stability with the management making big improvements to the overall care in the last few years. The unit my mum is on is well run, and many staff go above and beyond.

No dusting done.

The whole team at Heron Care are friendly and approachable and will try to resolve any questions or queries as quickly as possible.

My father was a resident at Heron Hill until he sadly passed away at the end of this month. He suffered from dementia and so found life quite difficult for the past few years. He moved into Heron Hall in November 2023 and after a period of settling in seemed quite happy in the environment. Staff were always kind, efficient and cheerful and provided a relaxed atmosphere in which the residents needs came first. Thank you.

My dad was at Heron Hill Care Home for just over a year until his death. The staff and their care was fantastic, right up to the end. Always well humoured and helpful, very kind to our dad, and us. We will miss their smiling faces. Thank you.

My dad moved into Heron Hill over a year ago. Settling in wasn't easy for him, and many of the staff were very kind to him and us as his family. The staff team are very hard-working, kind, demonstrative, and reassuring. One of the staff members was great at keeping us informed as were all the nursing team. The end-of-life care for my dad was really well managed and for my dad's family.

My husband has been in Heron Hill care home for a year. As a very regular visitor, I have witnessed at close hand the utmost care and professionalism of all staff. They are gentle and caring at all times. They treat my husband with respect and consideration. It helps me to know I can trust the staff to care for my most precious possession.

My dad moved to Heron Hill Care Home when his Alzheimers and Vascular Dementia became too advanced for him to remain at home. The whole transition was difficult, but the staff on the Cavell Suite were considerate, kind and welcoming to us, as we descended upon them to make dad's new home 'homely'. Dad's initial settling in period was very scary, provoking some challenging behaviour, but the staff were incredibly understanding, patient and reassuring and treated Dad with kindness, respect and empathy allowing him to relax and feel safe. He was treated with genuine care and affection, allowing him to preserve his dignity and enjoy his time there. Dad passed away at Christmas and the family are united in wanting to express our sincere gratitude to the team; from the reception staff, cleaners and laundry staff, to the wonderfully compassionate, considerate and friendly care/nursing staff, who went above and beyond to ensure that my dad's final memories were warm, safe and of feeling seen.

My mother was admitted to Heron Hill Care Home after a spell in hospital. She had the best care, she was only there just over a month but in that time we saw two sides to a member of staff a very conscientious and professional nurse and when it was needed she matched with my families personality and provided humour and friendship a perfect combination. She allowed my mother to pass with dignity and made sure my last moments with my mom were special. All the staff were lovely and nothing was to much trouble.