Heron Hill Care Home

Esthwaite Avenue, Kendal LA9 7SE
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9.5 83 Reviews
  • Heron Hill Care Home, Kendal
At Heron Hill Care Home, the team take pride in a service that focuses on great care, all tailored to your loved one's needs.

The Care Home is conveniently located in Kendal, an historic town which stands at the entrance to the beautiful English Lake District that has excellent access to road, rail and bus links.

The 24/7 dedicated care team of experienced nurses, carers and support staff work to deliver a personalised care approach, helping your loved ones to retain their identity, independence, well-being and self-worth.

The care staff always take time to get to know residents by listening to stories, sharing moments with them and understanding their preferences, building stronger relationships so that residents never feel alone or misunderstood.

Heron Hill Care Home has an array of care packages to choose from, whether residential, nursing, dementia or end of life care, the team will support you and your loved one's needs, every step of the way.

The care home really is in the heart of the community where everyday life for residents is filled with something new. Whether it is being part of the town’s festivities and projects, sharing memories of the past with local school children, creating beautiful gardens for all to enjoy, or just a day of laughter and fun playing board games with new friends.

No description can equal a personal visit, so join the home, if you wish, for a cup of tea, a meal or to participate in social activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1395 – £1600
  • Self-Funded Nursing Care: £1395 – £1600
  • Self-Funded Nursing Dementia Care: £1395 – £1600
  • RESPITE Self-Funded Nursing Care: £1395 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1395 – £1600

These prices are only a guideline, please contact Heron Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Nicola Spedding (Manager)

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (86)
  • Single Rooms with Ensuite Wet Room (86)

Visiting

  • Currently have no visiting restrictions, although please avoid meal times.

Parking

  • On site parking

Heron Hill Care Home Reviews (83)

9.5

Heron Hill Care Home has a Review Score of 9.5 (9.537) out of 10, based on 43 reviews in the last 2 years.
Over all time Heron Hill Care Home has 83 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heron Hill Care Home
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Total of 83, showing 1-20
Review from Linda C (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely happy with the care provided for my mum . All the staff are very kind and patient especially as my mums behavior can sometimes be challenging. It has been a very stressful and upsetting time for us due to my mum not being able to communicate ,but this has been helped by knowing that she is
being very well looked after. We have also been very well looked after and accommodated when we thought we were losing mum and she was put on an end of life pathway. Thankfully she pulled through.
Please pass on my thanks to your team on their professionalism and compassion . You should be very proud of them.
I have marked down for security but that is only due to my mums tenacity in trying to escape. I think this has not been such an issue of late and I'm unsure how this could have been avoided.
Reply from Tina Johnstone, Regional Operations Director at Heron Hill Care Home

Thank you so very much indeed for taking the time to review the care and support received from our wonderful staff team within Heron Hill. Your comments really did make me smile and I shall ensure that your thoughts and kind words are shared.

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Review from Alice W (Granddaughter of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my Grandad being constantly unsettled at other care homes, the difference in him at Heron Hill Care Home has been unbelievable despite his deterioration.


It is invaluable to say goodbye to grandad knowing he is safe, happy and most of all cared for. We couldn't ask for grandad to be in a more

loving environment. The activities keep him very stimulated. They are quick to react when he is under the weather or needs medication attention. They are constantly improving part of the home. The communication with family has been particularly comforting to us. Finally, Grandad enjoys to the constant flow of beer.


My only criticism would be that the laundry can be a little slow and he can become short on clothing.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words. I will make sure that these are passed on to the team.

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Review from E W (Daughter-in-law of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have nothing but praise for heron hill. The staff are so lovely and deal with my
Relative with care and attention. The activities they put on are great. They take
Residents for trips out.


I am often recommending the care home-
Telling people to look at facebook page. We could move our relative

to a care home thats nearer but we feel It is the best place for him.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you so much for your lovely words, I will make sure that these are passed on to the team.

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Review from Janet C (Daughter of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care, plenty of activities, wonderful staff. Everyone seems to go he extra mile to care for the residents and ensure they are living their best lives.
The food is excellent.
Everyone is so friendly and welcoming, it's made our lives much easier knowing dad is being well cared for and he is
very content, I can't praise this team enough
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your lovely words. I will make sure that these are passed on to the team.

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Review from J M (Son of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to take this opportunity to thank everyone at Heron Hill Care Home for the past two years, from the reception staff, cleaners and laundry staff, for the wonderful compassionate, considerate and friendly care/nursing staff, who went above and beyond to ensure that Mum's final moments were
warm and safe. Mum was a reluctant resident to start with due to her illness. There was difficult times for both carers and us. The end of life care for her was very difficult for us but the staff went an extra mile for both her and us, special thank you to three members of staff in particular who kept us informed and made the final days easier. We feel the home is clean and safe and would recommend to anyone
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words, I will make sure that these are passed on to the team.

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Review from J G (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the home for many years now, and the staff know her needs very well and take good care of her. Staff are very caring and do all they can to meet all needs. There has been much security and stability with the management making big improvements to the overall care in the last few years.
The unit my mum is on is well run, and many staff go above and beyond.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you, I will be sure to share this with the team.

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Review from Kathleen R (Sister of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Disappointed with the loss of Jumpers/nightdresses etc., watch, and hairbrush recently lost, and due to my sister being bed-bound, it can only be due to the staff not being competent.
Rooms are cleaned sparingly - beds not pulled out and full of crumbs etc.
No dusting done.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Hi Kathleen, we are really sorry that you feel like, if you would like to pop in for a chat with us so that these can be addressed. As this is the first we have heard of this. We would be very happy to address this with you.

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Review from L M (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Heron Care Home since March 2024. The whole team on Cavell Unit have been friendly, accommodating and professional at caring for my mum, they have kept us updated with all aspects relating to my mum's care and any changes required to her care or medication.
The whole team at Heron
Care are friendly and approachable and will try to resolve any questions or queries as quickly as possible.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words. I will share these with the team.

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Review from S W (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was a resident at Heron Hill until he sadly passed away at the end of this month. He suffered from dementia and so found life quite difficult for the past few years. He moved into Heron Hall in November 2023 and after a period of settling in seemed quite happy in the environment. Staff were
always kind, efficient and cheerful and provided a relaxed atmosphere in which the residents needs came first. Thank you.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you so much for your kind words, I will share these with the team.

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Review from Dinah T (Daughter of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was at Heron Hill Care Home for just over a year until his death. The staff and their care was fantastic, right up to the end. Always well humoured and helpful, very kind to our dad, and us. We will miss their smiling faces. Thank you.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you so much for your lovely review, your dad will be missed by us all.

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Review from J T (Daughter of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved into Heron Hill over a year ago. Settling in wasn't easy for him, and many of the staff were very kind to him and us as his family. The staff team are very hard-working, kind, demonstrative, and reassuring. One of the staff members was great at keeping us informed as were all the nursing
team. The end-of-life care for my dad was really well managed and for my dad's family.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words, I will share these with the team who cared for your dad. He was a true character and will be missed by us all.

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Review from N W (Wife of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Heron Hill care home for a year. As a very regular visitor, I have witnessed at close hand the utmost care and professionalism of all staff. They are gentle and caring at all times. They treat my husband with respect and consideration. It helps me to know I can trust the staff
to care for my most precious possession.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you so much for your kind words. We will pass these on to the team. Your husband is a pleasure to care for and we always look forward to your visits as well.

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Review from Alex W (Daughter of Resident) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved to Heron Hill Care Home when his Alzheimers and Vascular Dementia became too advanced for him to remain at home. The whole transition was difficult, but the staff on the Cavell Suite were considerate, kind and welcoming to us, as we descended upon them to make dad's new home 'homely'. Dad's
initial settling in period was very scary, provoking some challenging behaviour, but the staff were incredibly understanding, patient and reassuring and treated Dad with kindness, respect and empathy allowing him to relax and feel safe. He was treated with genuine care and affection, allowing him to preserve his dignity and enjoy his time there. Dad passed away at Christmas and the family are united in wanting to express our sincere gratitude to the team; from the reception staff, cleaners and laundry staff, to the wonderfully compassionate, considerate and friendly care/nursing staff, who went above and beyond to ensure that my dad's final memories were warm, safe and of feeling seen.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words. I will pass these on to the whole team. Your dad was a wonderful resident and a true character that we all loved to care for, he will be missed by us all.

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Review from Bernice D (Daughter of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to Heron Hill Care Home after a spell in hospital. She had the best care, she was only there just over a month but in that time we saw two sides to a member of staff a very conscientious and professional nurse and when it was needed she matched with my families personality and
provided humour and friendship a perfect combination. She allowed my mother to pass with dignity and made sure my last moments with my mom were special. All the staff were lovely and nothing was to much trouble.
Reply from Tina Johnstone, Regional Operations Director at Heron Hill Care Home

Thank you very much indeed for taking the time, under such a difficult circumstances, to share your experience of the care and support shown by the dedicated staff within Heron Hill. Your feedback is so very humbling and will be shared.

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Review from Susan C (Niece of Resident) published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt and the family have nothing but praise for all of the Heron Hill staff. Everyone was so friendly and nothing was a problem. My uncle was only in the home for five weeks but was cared with compassion and love right up until the end.
Heron Hill is very clean and safe.
Thank you all who cared
for him.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you, Susan, for your kind words. I will pass these on to the team.

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Review from Gillian G (Daughter-in-law of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident for two years, having first been admitted on end-of-life care. She has been so well looked after that she is now thriving and actively participating in a variety of activities. We cannot fault the care she receives: her physical, mental and emotional well-being are
all extremely well looked after.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words, I will pass these on to the team. Your mum is a pleasure to care for.

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Review from Graham B (Husband of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall the care provided is of a high standard. My main concerns are that it appears that regular medical checks are infrequent. The care staff are good and in most cases excellent in their dealing with my wife.
The food is very average and we were very upset with the very poor quality of the Christmas
offerings in 23. The food had obviously been cooked the day or so before and just heated up on Christmas Day.
I appreciate that the catering staff like to spend this time with families. However, the food was almost inedible on this occasion which is very unfair on the residents. Improvement here is required.
There appears a lack of management staff at the weekends leading to several slips in what is a very good system. The library is being used as a restroom at weekends though there is a staff room. Perhaps some money may be made available to improve the quality of the staff room and make it more attractive for staff to use.
Reply from Tina Johnstone, Regional Operations Director at Heron Hill Care Home

I would like to thank you for taking the time to share your experience, as all feedback received is positive as we can continually improve the support provided and whilst it is disappointing to hear that you felt the food was average I would like to offer you our assurance that the overall dining experience has been a key focus throughout 2024, included resident specific feedback on how changes can be made. This feedback is fully incorporated into daily living which is reviewed monthly so we are confident that dining is a pleasurable experience. This ongoing monitoring does include weekends, whereby there is management oversight through our unit managers on site. Our staff facilities within the home are also currently subject to a renovation which does essentially result in the library area being used for a dual purpose such as study and training for our teams and this, at this time, is unavoidable. I would be delighted to meet with you in person to discuss this in more detail.

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Review from S R (Daughter-in-law of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my second parent here, moved both from other homes. My only regret is I didn't do it sooner. As an ex-nurse, I am more aware of care standards and can't recommend this home highly enough. The staff faced huge challenges with mother-in-law due to frailty of pressure sores that she arrived with.
With their excellent care they healed and no more development. The atmosphere in the home is always welcoming and helpful. The staff obviously enjoy their work, take pride in it. Work as a family and care deeply. My mother-in-law was treated with respect and dignity at all times, as were the family. The entertainment staff were amazing with their imaginative activities, trips and visitors. Love the fact residents eat in a dining room, so homely.
Reply from Tina Johnstone, Regional Operations Director at Heron Hill Care Home

Thank you so much for taking the time to share your experience of Heron Hill, it is always such a pleasure to share your views with the staff team who continue to do their very best for everyone within the home.

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Review from Allison C (Daughter of Resident) published on 16 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad was a resident of Heron Hill Care Home for over six years. He was cared for by some excellent staff, who treated him as if he were their own. Dad, due to behavioural issues caused by Dementia, was accommodated on the male only unit. This was difficult for the family to grasp, as Dad was always kind,
friendly, understanding, and loving. Due to his Dementia, Dad changed, not only at the beginning of his Dementia journey but continually, day to day. This made caring for him a huge challenge, but was a challenge the staff were more than up to. The permanent staff treated Dad with dignity, empathy, and understanding and did their best to calm and reassure him, and were there when he was scared, confused, and even violent. The nursing care Dad received was excellent, regularly reviewed, and we were consulted on any concerns or changes to his needs. At Dad's passing, everything was done how he wanted, with respect and thoughtfulness, nothing was too much trouble. Thank you.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words. Dad was a pleasure to care for and we miss him and all your family visits.

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Review from Amanda F (Daughter of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Heron Hill are amazing, they are caring, compassionate, and professional and gives me peace of mind knowing my Dad is being cared for. I would highly recommend Heron Hill.
Thank you all so much for the care you provide.
Reply from Tina Johnstone, Regional Operations Director at Heron Hill Care Home

Thank you so much for taking the time to review Heron Hill, all our staff will be delighted to read your experience on the kindness and care taken to support your loved one.

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Current Review Score: 9.5 (9.537)

Overview of Review Score

The Review Score of 9.5 (9.537) out of 10 for Heron Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.537 for Heron Hill Care Home is calculated as follows: ( (322 Excellents x 5) + (130 Goods x 4) + (41 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 499 Ratings = 4.537
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heron Hill Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 28 Aug 2025

Please contact us - we would enjoy showing you around our beautiful home.

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Awards / Recognitions (16)

Meet the Team (1)

Nicola

Nicola Spedding

Job Title: Home Manager Joined: 2019

Nicola started her career in the care sector in 1992 as a carer in a nursing home. She worked her way up to her current position of Registered Home Manager. Along the way, Nicola has studied to gain the knowledge required to become a good home manager. She has her NVQ level 4 in Health and Social care and Management, along with the Registered Managers level 4 award. Nicola has worked in both residential and nursing homes for the elderly.


Nicola is passionate about promoting a high quality of care for her residents, their families and her team. Nicola supports her team to achieve this through training, supervision and guidance. She also encourages open and honest discussions with her residents and their families to help her and her team to perform the best they can.

Frequently Asked Questions about Heron Hill Care Home

What types of Care is Heron Hill Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heron Hill Care Home have?

There are 86 Single Rooms.

What are the Facilities & Services at Heron Hill Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heron Hill Care Home to the centre of Kendal?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

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