
I am so grateful for the care and dignity that was given to Mum right to the endMandy C(Daughter of Resident/Service User)

no criticism only praiseJayne S(Niece of Resident/Service User)

the care and support offered to my friend was outstanding.A H(Friend of Resident/Service User)

I am so grateful for the care and dignity that was given to Mum right to the endMandy C(Daughter of Resident/Service User)

no criticism only praiseJayne S(Niece of Resident/Service User)

the care and support offered to my friend was outstanding.A H(Friend of Resident/Service User)

At Heron Hill Care Home, the team take pride in a service that focuses on great care, all tailored to your loved one's needs.
The Care Home is conveniently located in Kendal, an historic town which stands at the entrance to the beautiful English Lake District that has excellent access to road, rail and bus links.
The 24/7 dedicated care team of experienced nurses, carers and support staff work to deliver...
Care Provided by Heron Hill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 86 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Accreditations
- The National Dementia Care Accreditation Scheme (NaDCAS)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Heron Hill Care Home for full pricing details and T&Cs.
Contact Heron Hill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Abbey Healthcare
- Private Owned
Person in charge
- Nicola Spedding(Manager)
Admission Information
- Mixed with male-only unit(s)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2004
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (86)
- Single Rooms with ensuite Wet Room (86)
Visiting
- Currently have no visiting restrictions, although please avoid meal times.
Parking
- On site parking
Heron Hill Care Home Reviews (86)
Heron Hill Care Home has a Review Score of 9.6 (9.649) out of 10, based on 21 reviews in the last 2 years.
Over all time Heron Hill Care Home has 86 reviews.
My father received excellent care in his final days at Heron Hill Care Home.
Thank you for your kind review, I will forward this on to the team.
I would like to extend my upmost thanks to all the staff at Heron Hill Care Home. The care and compassion shown to my Mum could not have been bettered. The staff always took an interest in her as an individual and treated her with great respect. The staff were always friendly and helpful and always prepared to go the extra mile. I would not hesitate to recommend Heron Hill as one of the very best possible care homes for your loved one.
Thank you for your lovely response, it was a pleasure to look after Mum.
The staff are amazing. My dad has been treated with care and compassion. I am particularly impressed with the way everyone uses his name when greeting him, not list his immediate carers. They are interested in what he has to say and take the time to talk to my elderly mother when she visits as well. A super team effort all-round - thank you.
Thank you so much for your lovely feedback. We love looking after dad; he is such a character!
Fantastic place - staff, building, everything.
Thank you for your lovely review, your parents are a pleasure to care for and keep us all entertained with their singing and dancing!
If asked, I would not hesitate in recommending Heron Hill Care Home.
Hi, Your wife was a pleasure to care for and we loved your visits. From the Team at Heron Hill
Mum was moved from hospital to Heron Hill and we, as a family, were led to believe Mum was not going to live much longer. How wrong they were. She is not running around by any means, but because of the care at Heron Hill, she seems content and very well looked after. We haven't been able to visit in the care home because of Covid, but when we can I am sure we will be happy with her room, facilities and activities.
Thank you, mum is a pleasure to care for and we look forward to welcoming you into the home.
All staff members are polite and helpful when asking about my partner's day. The home are quick at contacting us with information on his care.
Thank you for your review, your partner is a pleasure to care for. We will pass your review onto the unit.
I was invited to participate in a pre-booked telephone conference about my cousin's circumstances with the staff and her social worker. I was most favourably impressed by the detailed knowledge they all displayed of all the 11 domains of care and the time taken to consider them. The conference lasted just over an hour. Her social worker rang the next day in case I had any queries or concerns. I did not, every aspect of her care had been thoroughly considered with concern and compassion. Staff were most co-operative about accepting family photographs, small paintings and glass ornaments to decorate her room, and later, presents and a small led-lights Christmas tree. I'm given updates on Covid19. The resident's mother was the half-sister to my late husband's father and fell out with his mother; the cousins rarely met so I hardly knew her, but staff are most understanding about how little I can help with her likes and dislikes or her health. I can't visit so can't really comment on the options below.
Thank you for your feedback - this is really positive and I will make sure the staff receive this feedback. Take care
My brother has been here for approx 4 years and in that time we have been very happy with the care he has received. The staff are all so caring with all the residents and my brother has been as settled as is possible. Unfortunately, in the present situation, we have been unable to visit but we have been in contact regularly and have obtained a good and friendly contact. We have known that he is fine and ok.
Thank you for your lovely words, the staff and the team love caring for your brother and we look forward to seeing you again soon.
Very helpful and welcoming staff. Always provide attention and support.
Thank you for your review, your husband is a pleasure to care for.
My husband could be very challenging due to his vascular dementia and the carers managed him very well and he responded to them and their requests. We cannot praise and thank Heron Hill enough.
Thank you - I know the staff really enjoyed caring for your husband and thank you for your support as well. Take care
All the staff I have met have been excellent, friendly and helpful. I am very happy with the care my Dad receives, he is treated with dignity and kindness. The home is clean and warm. The rooms are bright, and the day room is spacious and comfy. The staff call me if they have a problem or if my dad is unwell, communication is good. The home has limited outdoor space but is near a park area. Overall, I have been more than happy with Heron Hill and glad I ignored poor reviews and trusted my instinct when I visited to arrange my Dad's care.
Many thanks.
Thank you.
Thank you so much for your wonderful review, your friend will sadly be missed by us all (mostly for her lovely morning cuddles).
All the time my brother has been in the care home I have found all the staff very pleasant and caring and would recommend the home to anyone.
Thank you for your lovely review, we love looking after your family member.
My father entered Heron Hill following a stay in hospital as my mother is unable to care for him at home. I have found the staff to be helpful, caring and very receptive to suggestions you make. As most of his time so far in Heron Hill has been during lockdown, nothing is too much trouble and they keep you fully informed as to what has been happening.
Thank you for your review. We appreciate that the last few months have been very difficult for you all, dad is a pleasure to look after. We are always here if you have any concerns. Kind regards, the Heron Hill team.
The care and respect given to the residents has been exemplary. Nothing has been too much trouble and the staff have shown great care towards the residents in their care.
Mum came to Cavell Suite at Heron Hill straight from the hospital two years ago. Throughout her stay, she has been treated very well and the staff seemed to have a genuine care for her, even though she spoke very little. We have always been notified quickly if Mum was unwell or there had been an incident. Whenever I have called in Mum has been clean, tidy, well fed and her medication has been correctly administered. She particularly enjoyed listening to the piano being played on Tuesdays and joining in with the singing. Music is so important for the residents. I am so grateful for the care and dignity that was given to Mum right to the end and the friendliness shown to myself and my family whenever we visited. We were always greeted with a smile from the staff. Thank you, everyone.
My Grandad died of natural causes 6 days after being admitted. I was pleasantly surprised with the quality of care and attention he received in his last days despite being a new addition. The staff were excellent, always smiling and genuinely kind. During the last hours of his life, we were offered food, refreshments and a bed to stay in so we could be constantly with him until his passing. Words cannot do justice to Heron Hill's kindness to us in those hard times.
My father was only at the care home for 6 days, his time there was as comfortable as I could wish for. The staff were, without exception, helpful, friendly and sincere. I would not hesitate to recommend the home to others. The compassion and support we received throughout my father's stay and at his death was wonderful. They helped my mum with her sadness at my father going into the home and again with her distress at his death. Well done everyone.
We were very grateful to Heron Hill for taking our Mom from a busy medical ward in hospital to spend the few weeks of her life in her own room, cared for by caring carers.
We have not filled in some boxes below as they were not applicable in our case.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 June 2025Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 28 July 2026Heron Hill currently has 2 bed vacancies and would be delighted to show you around our award winning home.
News (1) & Events (0)
- 28 Apr 2026
As we head into 2026, we are proud to recognise leaders who have made a meaningful impact through their NaDCAS journey. ?? This week, we are delighted to celebrate Nicola...
There are no upcoming events for Heron Hill Care Home.
Awards / Recognitions (18)
- 16 Jun 2025Recipient: Abbey Healthcare
- 06 Jun 2025Recipient: Abbey Healthcare
- 30 Nov 2022Recipient: Heron Hill Care Home
Meet the Team (1)

Nicola started her career in the care sector in 1992 as a carer in a nursing home. She worked her way up to her current position of Registered Home Manager. Along the way, Nicola has studied to gain the knowledge required to become a good home manager. She has her NVQ level 4 in Health and Social Care and Management, along with the Registered Managers level 4 award. Nicola has worked in both residential and nursing homes for the elderly.
Nicola is passionate about promoting a high quality of care for her residents, their families and her team. Nicola supports her team to achieve this through training, supervision and guidance. She also encourages open and honest discussions with her residents and their families to help her and her team perform the best they can.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heron Hill Care Home to verify any information. View our terms and conditions. Heron Hill Care Home has an Enhanced Service -more info.