Heron Hill Care Home

Thank you all who cared for him.

My mother-in-law has been a resident for two years, having first been admitted on end-of-life care. She has been so well looked after that she is now thriving and actively participating in a variety of activities. We cannot fault the care she receives: her physical, mental and emotional well-being are all extremely well looked after.

There appears a lack of management staff at the weekends leading to several slips in what is a very good system. The library is being used as a restroom at weekends though there is a staff room. Perhaps some money may be made available to improve the quality of the staff room and make it more attractive for staff to use.

This is my second parent here, moved both from other homes. My only regret is I didn't do it sooner. As an ex-nurse, I am more aware of care standards and can't recommend this home highly enough. The staff faced huge challenges with mother-in-law due to frailty of pressure sores that she arrived with. With their excellent care they healed and no more development. The atmosphere in the home is always welcoming and helpful. The staff obviously enjoy their work, take pride in it. Work as a family and care deeply. My mother-in-law was treated with respect and dignity at all times, as were the family. The entertainment staff were amazing with their imaginative activities, trips and visitors. Love the fact residents eat in a dining room, so homely.

Dad was a resident of Heron Hill Care Home for over six years. He was cared for by some excellent staff, who treated him as if he were their own. Dad, due to behavioural issues caused by Dementia, was accommodated on the male only unit. This was difficult for the family to grasp, as Dad was always kind, friendly, understanding, and loving. Due to his Dementia, Dad changed, not only at the beginning of his Dementia journey but continually, day to day. This made caring for him a huge challenge, but was a challenge the staff were more than up to. The permanent staff treated Dad with dignity, empathy, and understanding and did their best to calm and reassure him, and were there when he was scared, confused, and even violent. The nursing care Dad received was excellent, regularly reviewed, and we were consulted on any concerns or changes to his needs. At Dad's passing, everything was done how he wanted, with respect and thoughtfulness, nothing was too much trouble. Thank you.

Thank you all so much for the care you provide.

The staff are always so welcoming and polite, and I can tell they genuinely have my mother’s best interests at heart.

I would recommend this home to anyone looking at finding a caring understanding home for their loved ones.

I have always been welcomed at the home and kept informed regularly if need be by phone. The staff are always pleasant and patient in their caring of the residents in what must be difficult circumstances at times.

My husband has been well cared for in the Wheawall unit for a year. Despite very difficult situations, the carers are always respectful, kind and patient with the residents. They have a great understanding of advanced dementia and how to deal with the challenges it brings. All the staff from going through the front door are all very pleasant and go about their work in a kind and caring manner. Myself, our son's and their families and friends have always been made welcome when visiting. Heron Hill has become part of our family and we are grateful that my husband is relatively happy there.

The staff are very nice and welcoming. The food is awful, choices of food are not meeting my dad's choice ie more traditional meals and are not person-centred. The food supplier needs changing. I am concerned about other clients wandering around in room doorways as my dad is in bed and vulnerable. My dad has lost items of his clothes in the laundry and stuff bought other peoples into his room which do not belong to him. More activities for my who is in bed would be great.

Everyone from the front office to the people on my husband's unit are very kind and helpful. My only complaint is that my husband's clothes are always going missing, please can someone try to find them.

There's a great programme of activities that would help him to engage and communicate. Nothing is too much trouble. Thank you everyone.

But overall, very content with care at Heron Hill.

My sisters and I have been visiting our mother regularly for the past seven years, and feel the home has been very caring and supportive over that time. As our mother's health has declined, she has become unable to take part in any activities so I do not feel able to comment about that aspect. The staff are always very approachable and pleasant, and look after our mother with great care.

Many thanks to you all.

Initially was nervous about using a larger care home but they have the systems and infrastructure in place to offer strong levels of care. Also really good to see continued investment in the building fabric.

It gives the family peace of mind knowing Dad is being well cared for. The staff are lovely and very helpful.

I would just like to say how well my beloved partner is being looked after. He is always very clean and tidy. His room is always clean and tidy. The staff from reception to the unit are very polite and always greet me with a smile. He looked very happy when I visited him today and he gave me his usual lovely smile and was very pleased to see me with a kiss. I would like to say a big “thank you” to all the staff for all your hard work and wonderful care.

Very pleasant staff on every floor. They are very kind to the residents. Very clean. The dining room is beautiful.