I am so grateful for the care and dignity that was given to Mum right to the endMandy C(Daughter of Resident/Service User)
no criticism only praiseJayne S(Niece of Resident/Service User)
the care and support offered to my friend was outstanding.A H(Friend of Resident/Service User)
I am so grateful for the care and dignity that was given to Mum right to the endMandy C(Daughter of Resident/Service User)
no criticism only praiseJayne S(Niece of Resident/Service User)
the care and support offered to my friend was outstanding.A H(Friend of Resident/Service User)
At Heron Hill Care Home, the team take pride in a service that focuses on great care, all tailored to your loved one's needs.
The Care Home is conveniently located in Kendal, an historic town which stands at the entrance to the beautiful English Lake District that has excellent access to road, rail and bus links.
The 24/7 dedicated care team of experienced nurses, carers and support staff work to deliver...
At Heron Hill Care Home, the team take pride in a service that focuses on great care, all tailored to your loved one's needs.
The Care Home is conveniently located in Kendal, an historic town which stands at the entrance to the beautiful English Lake District that has excellent access to road, rail and bus links.
The 24/7 dedicated care team of experienced nurses, carers and support staff work to deliver a personalised care approach, helping your loved ones to retain their identity, independence, well-being and self-worth.
The care staff always take time to get to know residents by listening to stories, sharing moments with them and understanding their preferences, building stronger relationships so that residents never feel alone or misunderstood.
Heron Hill Care Home has an array of care packages to choose from, whether residential, nursing, dementia or end of life care, the team will support you and your loved one's needs, every step of the way.
The care home really is in the heart of the community where everyday life for residents is filled with something new. Whether it is being part of the town’s festivities and projects, sharing memories of the past with local school children, creating beautiful gardens for all to enjoy, or just a day of laughter and fun playing board games with new friends.
No description can equal a personal visit, so join the home, if you wish, for a cup of tea, a meal or to participate in social activities.
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Care Provided by Heron Hill Care Home
Primary Care Categories
Older Person Care
Dementia
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 86 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Convalescent Care
Acquired Brain Injury (ABI)
Accreditations
The National Dementia Care Accreditation Scheme (NaDCAS)
Gold Standards Framework (GSF)
Facilities
Own Furniture if required
Pet Friendly (or by arrangement)
Smoking not permitted
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Stairlift
Wheelchair Access
Ground Floor Accommodation only
Gardens
Bar/Café
Residents Kitchenette
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
N/A
From £1,650
Residential Dementia Care
From £1,650
From £1,650
Nursing Care
From £1,650
From £1,650
Nursing Dementia Care
From £1,650
From £1,650
Contact Heron Hill Care Home to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Heron Hill Care Home for full pricing details and T&Cs.
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Support you may be entitled to
If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Tours
Remote Tours of Heron Hill Care HomeUsually available on Mon, Tue, Wed, Thu, Fri(between 10:00 AM to 4:00 PM)If you would like to see our home we will happily do a virtual tour for you.
Heron Hill Care Home has a Review Score of 9.6 (9.635) out of 10, based on 20 reviews in the last 2 years. Over all time Heron Hill Care Home has 88 reviews.
Review from J S (Daughter of Resident) published on 18 August 2018 Submitted via Postal Review Card•
Overall Experience
My father was only at the care home for 6 days, his time there was as comfortable as I could wish for. The staff were, without exception, helpful, friendly and sincere. I would not hesitate to recommend the home to others. The compassion and support we received throughout my father's stay and at...
My father was only at the care home for 6 days, his time there was as comfortable as I could wish for. The staff were, without exception, helpful, friendly and sincere. I would not hesitate to recommend the home to others. The compassion and support we received throughout my father's stay and at his death was wonderful. They helped my mum with her sadness at my father going into the home and again with her distress at his death. Well done everyone.
Facilities
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Cleanliness
Treated with Dignity
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No Rating
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No Rating
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Review from David G (Son of Resident) published on 2 August 2018 Submitted via Postal Review Card•
Overall Experience
We were very grateful to Heron Hill for taking our Mom from a busy medical ward in hospital to spend the few weeks of her life in her own room, cared for by caring carers.
We have not filled in some boxes below as they were not applicable in our case.
We were very grateful to Heron Hill for taking our Mom from a busy medical ward in hospital to spend the few weeks of her life in her own room, cared for by caring carers.
We have not filled in some boxes below as they were not applicable in our case.
Facilities
No Rating
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Cleanliness
Treated with Dignity
Food & Drink
No Rating
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Activities
No Rating
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Value for Money
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Review from Charles H (Husband of Resident) published on 9 April 2018 Submitted via Website•
Overall Experience
Home has the advantage of a modern building - light, airy, broad corridors for mobility. Nursing and caring to a high standard. Flexible arrangements for individual residents. Food excellent. Visitors welcome at almost any time.
Home has the advantage of a modern building - light, airy, broad corridors for mobility. Nursing and caring to a high standard. Flexible arrangements for individual residents. Food excellent. Visitors welcome at almost any time.
↩Reply from Adrian Wheawall, Home Manager at Heron Hill Care Home
Thank you for your continuous support and warm comments. I will feed back to the nursing staff who I am sure will be very grateful.
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Review from Patricia G (Sister of Resident) published on 21 March 2018 Submitted via Postal Review Card•
Overall Experience
As a sister of a resident in the above care home for the past 2 years approximately I have had little reason for any complaints. Nursing staff always courteous and willing to answer any queries. Carers from my observation on visiting are kind and helpful. The home is kept in good condition and...
As a sister of a resident in the above care home for the past 2 years approximately I have had little reason for any complaints. Nursing staff always courteous and willing to answer any queries. Carers from my observation on visiting are kind and helpful. The home is kept in good condition and general atmosphere satisfactory.
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Review from Knowels Thomas H (Husband of Resident) published on 9 March 2018 Submitted via Postal Review Card•
Overall Experience
Staff slow to react to residents requests when they need help and tend to get forgotten at the time. Seen when visiting - too much talking when they could get on with other jobs.
Staff slow to react to residents requests when they need help and tend to get forgotten at the time. Seen when visiting - too much talking when they could get on with other jobs.
Facilities
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Treated with Dignity
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Review from Joyce H (Daughter of Resident) published on 6 March 2018 Submitted via Postal Review Card•
Overall Experience
My mother's care is very well addressed she seems content and relaxed at the times we visit. The carers are friendly and approachable as are the nursing staff who we feel we can discuss my mother's issues with at any time.
The home itself is very well cared for in all areas and my mother always...
My mother's care is very well addressed she seems content and relaxed at the times we visit. The carers are friendly and approachable as are the nursing staff who we feel we can discuss my mother's issues with at any time. The home itself is very well cared for in all areas and my mother always looks clean and tidy whenever we visit.
Our only concern is the laundry, clothes are not put away properly some just pushed in drawers with underwear, even found men's shirts and underwear amongst my mothers. This criticism is the thing that lets down the rest of what we consider to be very good.
↩Reply from Adrian Wheawall, Home Manager at Heron Hill Care Home
Thank you for your review of Heron Hill Care Home. I am sure the team will be very grateful for the comments you have provided. I am happy that you feel your Mother is well cared for and her needs are being met in a dignified way.
Regarding your concern around the laundry, we have invested in a...
Thank you for your review of Heron Hill Care Home. I am sure the team will be very grateful for the comments you have provided. I am happy that you feel your Mother is well cared for and her needs are being met in a dignified way. Regarding your concern around the laundry, we have invested in a new tagging system for each individual resident. Hopefully, this will resolve the concern you have raised.
Thank you for your continuous support.
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Review from J B (Daughter of Resident) published on 28 February 2018 Submitted via Postal Review Card•
Overall Experience
It's difficult to review when we have no experience of any other. As a big home, it's not as homely as a smaller unit. The dementia unit is large and not ideal for my mother as she doesn't like being with others.
The staff are good with her but there doesn't appear to be much stimulation. For the...
It's difficult to review when we have no experience of any other. As a big home, it's not as homely as a smaller unit. The dementia unit is large and not ideal for my mother as she doesn't like being with others.
The staff are good with her but there doesn't appear to be much stimulation. For the cost, I do think there should be more effort. An outside area would be beneficial but there is no external secure area from Cavell.
↩Reply from Andrea Gamble, Regional Operations Director at Heron Hill Care Home
Thank you for your valuable feedback. I believe the Home Manager has already spoken with you regarding the full range of activities on offer at the home including the recent appointment of a full-time Occupational Therapist which is something few homes offer. Residents from all floors do have...
Thank you for your valuable feedback. I believe the Home Manager has already spoken with you regarding the full range of activities on offer at the home including the recent appointment of a full-time Occupational Therapist which is something few homes offer. Residents from all floors do have access to the gardens, which are well used in the nice weather albeit some residents do have to be supervised to ensure their safety.
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Review from Jayne S (Niece of Resident) published on 22 February 2018 Submitted via Postal Review Card•
Overall Experience
The care my uncle has received whilst at Heron Hill Care Home has been very good. The staff are brilliant on the McKenzie unit considering the difficult situations they have to deal with i.e Alzheimer patients no criticism only praise.
The care my uncle has received whilst at Heron Hill Care Home has been very good. The staff are brilliant on the McKenzie unit considering the difficult situations they have to deal with i.e Alzheimer patients no criticism only praise.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 June 2025
Overall Good
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
3 Bed Vacancies
Posted: 28 October 2026
Heron Hill currently has 3 bed vacancies and would be delighted to show you around our award winning home.
News (1) & Events (0)
News
28 Apr 2026
As we head into 2026, we are proud to recognise leaders who have made a meaningful impact through their NaDCAS journey. ?? This week, we are delighted to celebrate Nicola...
Upcoming Events
There are no upcoming events for Heron Hill Care Home.
Nicola started her career in the care sector in 1992 as a carer in a nursing home. She worked her way up to her current position of Registered Home...
Nicola started her career in the care sector in 1992 as a carer in a nursing home. She worked her way up to her current position of Registered Home Manager. Along the way, Nicola has studied to gain the knowledge required to become a good home manager. She has her NVQ level 4 in Health and Social Care and Management, along with the Registered Managers level 4 award. Nicola has worked in both residential and nursing homes for the elderly.
Nicola is passionate about promoting a high quality of care for her residents, their families and her team. Nicola supports her team to achieve this through training, supervision and guidance. She also encourages open and honest discussions with her residents and their families to help her and her team perform the best they can.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heron Hill Care Home to verify any information. View our terms and conditions. Heron Hill Care Home has an Enhanced Service -what an Enhanced Service includes.
