Heron Hill Care Home

Esthwaite Avenue, Kendal LA9 7SE
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9.5 83 Reviews
  • Heron Hill Care Home, Kendal
At Heron Hill Care Home, the team take pride in a service that focuses on great care, all tailored to your loved one's needs.

The Care Home is conveniently located in Kendal, an historic town which stands at the entrance to the beautiful English Lake District that has excellent access to road, rail and bus links.

The 24/7 dedicated care team of experienced nurses, carers and support staff work to deliver a personalised care approach, helping your loved ones to retain their identity, independence, well-being and self-worth.

The care staff always take time to get to know residents by listening to stories, sharing moments with them and understanding their preferences, building stronger relationships so that residents never feel alone or misunderstood.

Heron Hill Care Home has an array of care packages to choose from, whether residential, nursing, dementia or end of life care, the team will support you and your loved one's needs, every step of the way.

The care home really is in the heart of the community where everyday life for residents is filled with something new. Whether it is being part of the town’s festivities and projects, sharing memories of the past with local school children, creating beautiful gardens for all to enjoy, or just a day of laughter and fun playing board games with new friends.

No description can equal a personal visit, so join the home, if you wish, for a cup of tea, a meal or to participate in social activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1395 – £1600
  • Self-Funded Nursing Care: £1395 – £1600
  • Self-Funded Nursing Dementia Care: £1395 – £1600
  • RESPITE Self-Funded Nursing Care: £1395 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1395 – £1600

These prices are only a guideline, please contact Heron Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Nicola Spedding (Manager)

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (86)
  • Single Rooms with Ensuite Wet Room (86)

Visiting

  • Currently have no visiting restrictions, although please avoid meal times.

Parking

  • On site parking

Heron Hill Care Home Reviews (83)

9.5

Heron Hill Care Home has a Review Score of 9.5 (9.537) out of 10, based on 43 reviews in the last 2 years.
Over all time Heron Hill Care Home has 83 reviews.

Overall Experience
  • 50
  • 31
  • 2
  • 0
  • 0
Date Published
  • 83
  • 9
  • 17
  • 43
  • 40
Reviewer Connection to Heron Hill Care Home
  • 32
  • 10
  • 8
  • 7
  • 6
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 83, showing 81-83
Review from Joyce H (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother's care is very well addressed she seems content and relaxed at the times we visit. The carers are friendly and approachable as are the nursing staff who we feel we can discuss my mother's issues with at any time.
The home itself is very well cared for in all areas and my mother always looks
clean and tidy whenever we visit.
Our only concern is the laundry, clothes are not put away properly some just pushed in drawers with underwear, even found men's shirts and underwear amongst my mothers. This criticism is the thing that lets down the rest of what we consider to be very good.
Reply from Adrian Wheawall, Home Manager at Heron Hill Care Home

Thank you for your review of Heron Hill Care Home. I am sure the team will be very grateful for the comments you have provided. I am happy that you feel your Mother is well cared for and her needs are being met in a dignified way.
Regarding your concern around the laundry, we have invested in a new tagging system for each individual resident. Hopefully, this will resolve the concern you have raised.
Thank you for your continuous support.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Daughter of Resident) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It's difficult to review when we have no experience of any other. As a big home, it's not as homely as a smaller unit. The dementia unit is large and not ideal for my mother as she doesn't like being with others.
The staff are good with her but there doesn't appear to be much stimulation. For the cost,
I do think there should be more effort. An outside area would be beneficial but there is no external secure area from Cavell.
Reply from Andrea Gamble, Regional Operations Director at Heron Hill Care Home

Thank you for your valuable feedback. I believe the Home Manager has already spoken with you regarding the full range of activities on offer at the home including the recent appointment of a full-time Occupational Therapist which is something few homes offer. Residents from all floors do have access to the gardens, which are well used in the nice weather albeit some residents do have to be supervised to ensure their safety.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jayne S (Niece of Resident) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my uncle has received whilst at Heron Hill Care Home has been very good. The staff are brilliant on the McKenzie unit considering the difficult situations they have to deal with i.e Alzheimer patients no criticism only praise.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.537)

Overview of Review Score

The Review Score of 9.5 (9.537) out of 10 for Heron Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.537 for Heron Hill Care Home is calculated as follows: ( (322 Excellents x 5) + (130 Goods x 4) + (41 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 499 Ratings = 4.537
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heron Hill Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 28 Aug 2025

Please contact us - we would enjoy showing you around our beautiful home.

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Awards / Recognitions (16)

Meet the Team (1)

Nicola

Nicola Spedding

Job Title: Home Manager Joined: 2019

Nicola started her career in the care sector in 1992 as a carer in a nursing home. She worked her way up to her current position of Registered Home Manager. Along the way, Nicola has studied to gain the knowledge required to become a good home manager. She has her NVQ level 4 in Health and Social care and Management, along with the Registered Managers level 4 award. Nicola has worked in both residential and nursing homes for the elderly.


Nicola is passionate about promoting a high quality of care for her residents, their families and her team. Nicola supports her team to achieve this through training, supervision and guidance. She also encourages open and honest discussions with her residents and their families to help her and her team to perform the best they can.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heron Hill Care Home to verify any information. View our terms and conditions. Heron Hill Care Home has an Enhanced Service - more info.