
I am so grateful for the care and dignity that was given to Mum right to the endMandy C(Daughter of Resident/Service User)

no criticism only praiseJayne S(Niece of Resident/Service User)

the care and support offered to my friend was outstanding.A H(Friend of Resident/Service User)

I am so grateful for the care and dignity that was given to Mum right to the endMandy C(Daughter of Resident/Service User)

no criticism only praiseJayne S(Niece of Resident/Service User)

the care and support offered to my friend was outstanding.A H(Friend of Resident/Service User)

At Heron Hill Care Home, the team take pride in a service that focuses on great care, all tailored to your loved one's needs.
The Care Home is conveniently located in Kendal, an historic town which stands at the entrance to the beautiful English Lake District that has excellent access to road, rail and bus links.
The 24/7 dedicated care team of experienced nurses, carers and support staff work to deliver...
Care Provided by Heron Hill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 86 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Accreditations
- The National Dementia Care Accreditation Scheme (NaDCAS)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Heron Hill Care Home for full pricing details and T&Cs.
Contact Heron Hill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Abbey Healthcare
- Private Owned
Person in charge
- Nicola Spedding(Manager)
Admission Information
- Mixed with male-only unit(s)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2004
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (86)
- Single Rooms with ensuite Wet Room (86)
Visiting
- Currently have no visiting restrictions, although please avoid meal times.
Parking
- On site parking
Heron Hill Care Home Reviews (86)
Heron Hill Care Home has a Review Score of 9.6 (9.649) out of 10, based on 21 reviews in the last 2 years.
Over all time Heron Hill Care Home has 86 reviews.
Home has the advantage of a modern building - light, airy, broad corridors for mobility. Nursing and caring to a high standard. Flexible arrangements for individual residents. Food excellent. Visitors welcome at almost any time.
Thank you for your continuous support and warm comments. I will feed back to the nursing staff who I am sure will be very grateful.
As a sister of a resident in the above care home for the past 2 years approximately I have had little reason for any complaints. Nursing staff always courteous and willing to answer any queries. Carers from my observation on visiting are kind and helpful. The home is kept in good condition and general atmosphere satisfactory.
Staff slow to react to residents requests when they need help and tend to get forgotten at the time. Seen when visiting - too much talking when they could get on with other jobs.
The home itself is very well cared for in all areas and my mother always looks clean and tidy whenever we visit.
Our only concern is the laundry, clothes are not put away properly some just pushed in drawers with underwear, even found men's shirts and underwear amongst my mothers. This criticism is the thing that lets down the rest of what we consider to be very good.
Regarding your concern around the laundry, we have invested in a...
The staff are good with her but there doesn't appear to be much stimulation. For the cost, I do think there should be more effort. An outside area would be beneficial but there is no external secure area from Cavell.
Thank you for your valuable feedback. I believe the Home Manager has already spoken with you regarding the full range of activities on offer at the home including the recent appointment of a full-time Occupational Therapist which is something few homes offer. Residents from all floors do have...
The care my uncle has received whilst at Heron Hill Care Home has been very good. The staff are brilliant on the McKenzie unit considering the difficult situations they have to deal with i.e Alzheimer patients no criticism only praise.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 June 2025Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 28 July 2026Heron Hill currently has 2 bed vacancies and would be delighted to show you around our award winning home.
News (1) & Events (0)
- 28 Apr 2026
As we head into 2026, we are proud to recognise leaders who have made a meaningful impact through their NaDCAS journey. ?? This week, we are delighted to celebrate Nicola...
There are no upcoming events for Heron Hill Care Home.
Awards / Recognitions (18)
- 16 Jun 2025Recipient: Abbey Healthcare
- 06 Jun 2025Recipient: Abbey Healthcare
- 30 Nov 2022Recipient: Heron Hill Care Home
Meet the Team (1)

Nicola started her career in the care sector in 1992 as a carer in a nursing home. She worked her way up to her current position of Registered Home Manager. Along the way, Nicola has studied to gain the knowledge required to become a good home manager. She has her NVQ level 4 in Health and Social Care and Management, along with the Registered Managers level 4 award. Nicola has worked in both residential and nursing homes for the elderly.
Nicola is passionate about promoting a high quality of care for her residents, their families and her team. Nicola supports her team to achieve this through training, supervision and guidance. She also encourages open and honest discussions with her residents and their families to help her and her team perform the best they can.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heron Hill Care Home to verify any information. View our terms and conditions. Heron Hill Care Home has an Enhanced Service -more info.