Submit a Review for Heron Hill Care Home
Esthwaite Avenue, Kendal, LA9 7SE
View full details of Heron Hill Care HomeLatest Reviews for Heron Hill Care Home
11 May 2026
My wife has been at Heron Hill for more than two years now and I am very happy with her care. The management and staff are very attentive, patient and always accessible . There is a warm and welcoming atmosphere at Heron Hill from everyone; nothing is too much trouble.
When my wife has had any
problems they have been handled sensitively and with kindness. the standard of care is excellent.
11 May 2026
What makes Heron Hill as good as it is is the culture they have created amongst their staff. In the year we have been visiting we have never experienced anything other than excellent interactions between the staff, residents and ourselves. They are always caring.
08 May 2026
My mum has been a resident in this care home for nearly a year now. The staff are excellent, very professional and extremely caring. My mum speaks very highly of all members of staff.
She is treated with kindness and dignity at all times. I am extremely grateful to all members of staff and know
my mum is in safe hands.
27 April 2026
Dad has been in Heron Hill since the beginning of February and we are now in April. He has settled well . The Staff are absolutely fantastic with each patient that I have seen. They come and and tend to their every need. There are lots of activities for the residents to do, from Gardening to Arts
and Crafts . There is a nice garden for them to sit outside and get some lovely fresh air. Also the home has its own mini bus and some of the residents go for a little ride out to places and they really have a great time. Nothing is too much trouble. If your feeling anxious about anything just go and talk to one of the Senior carers and the will help sort out the problem. If your Relative wants to go out with you for a little ride that's not a problem either you can just take them for a little ride . The patients all have their own bedroom, with a toilet and sink en-suite. A buzzer for emergency if need be. My Dad is very happy there . I visit 3/4 times a week. .
29 August 2025
Extremely happy with the care provided for my mum . All the staff are very kind and patient especially as my mums behavior can sometimes be challenging. It has been a very stressful and upsetting time for us due to my mum not being able to communicate ,but this has been helped by knowing that she is
being very well looked after. We have also been very well looked after and accommodated when we thought we were losing mum and she was put on an end of life pathway. Thankfully she pulled through.
Please pass on my thanks to your team on their professionalism and compassion . You should be very proud of them.
I have marked down for security but that is only due to my mums tenacity in trying to escape. I think this has not been such an issue of late and I'm unsure how this could have been avoided.
04 July 2025
After my Grandad being constantly unsettled at other care homes, the difference in him at Heron Hill Care Home has been unbelievable despite his deterioration.
It is invaluable to say goodbye to grandad knowing he is safe, happy and most of all cared for. We couldn't ask for grandad to be in a
more loving environment. The activities keep him very stimulated. They are quick to react when he is under the weather or needs medication attention. They are constantly improving part of the home. The communication with family has been particularly comforting to us. Finally, Grandad enjoys to the constant flow of beer.
My only criticism would be that the laundry can be a little slow and he can become short on clothing.
04 July 2025
We have nothing but praise for heron hill. The staff are so lovely and deal with my
Relative with care and attention. The activities they put on are great. They take
Residents for trips out.
I am often recommending the care home-
Telling people to look at facebook page. We could move our
relative to a care home thats nearer but we feel It is the best place for him.
04 July 2025
Amazing care, plenty of activities, wonderful staff. Everyone seems to go he extra mile to care for the residents and ensure they are living their best lives.
The food is excellent.
Everyone is so friendly and welcoming, it's made our lives much easier knowing dad is being well cared for and he
is very content, I can't praise this team enough
04 June 2025
We would like to take this opportunity to thank everyone at Heron Hill Care Home for the past two years, from the reception staff, cleaners and laundry staff, for the wonderful compassionate, considerate and friendly care/nursing staff, who went above and beyond to ensure that Mum's final moments
were warm and safe. Mum was a reluctant resident to start with due to her illness. There was difficult times for both carers and us. The end of life care for her was very difficult for us but the staff went an extra mile for both her and us, special thank you to three members of staff in particular who kept us informed and made the final days easier. We feel the home is clean and safe and would recommend to anyone
20 May 2025
My mum has been in the home for many years now, and the staff know her needs very well and take good care of her. Staff are very caring and do all they can to meet all needs. There has been much security and stability with the management making big improvements to the overall care in the last few
years. The unit my mum is on is well run, and many staff go above and beyond.
15 May 2025
Disappointed with the loss of Jumpers/nightdresses etc., watch, and hairbrush recently lost, and due to my sister being bed-bound, it can only be due to the staff not being competent.
Rooms are cleaned sparingly - beds not pulled out and full of crumbs etc.
No dusting done.
13 May 2025
My mum has been at Heron Care Home since March 2024. The whole team on Cavell Unit have been friendly, accommodating and professional at caring for my mum, they have kept us updated with all aspects relating to my mum's care and any changes required to her care or medication.
The whole team at
Heron Care are friendly and approachable and will try to resolve any questions or queries as quickly as possible.
19 March 2025
My father was a resident at Heron Hill until he sadly passed away at the end of this month. He suffered from dementia and so found life quite difficult for the past few years. He moved into Heron Hall in November 2023 and after a period of settling in seemed quite happy in the environment. Staff
were always kind, efficient and cheerful and provided a relaxed atmosphere in which the residents needs came first. Thank you.
26 February 2025
My dad was at Heron Hill Care Home for just over a year until his death. The staff and their care was fantastic, right up to the end. Always well humoured and helpful, very kind to our dad, and us. We will miss their smiling faces. Thank you.
26 February 2025
My dad moved into Heron Hill over a year ago. Settling in wasn't easy for him, and many of the staff were very kind to him and us as his family. The staff team are very hard-working, kind, demonstrative, and reassuring. One of the staff members was great at keeping us informed as were all the
nursing team. The end-of-life care for my dad was really well managed and for my dad's family.
26 February 2025
My husband has been in Heron Hill care home for a year. As a very regular visitor, I have witnessed at close hand the utmost care and professionalism of all staff. They are gentle and caring at all times. They treat my husband with respect and consideration. It helps me to know I can trust the staff
to care for my most precious possession.
16 January 2025
My dad moved to Heron Hill Care Home when his Alzheimers and Vascular Dementia became too advanced for him to remain at home. The whole transition was difficult, but the staff on the Cavell Suite were considerate, kind and welcoming to us, as we descended upon them to make dad's new home 'homely'.
Dad's initial settling in period was very scary, provoking some challenging behaviour, but the staff were incredibly understanding, patient and reassuring and treated Dad with kindness, respect and empathy allowing him to relax and feel safe. He was treated with genuine care and affection, allowing him to preserve his dignity and enjoy his time there. Dad passed away at Christmas and the family are united in wanting to express our sincere gratitude to the team; from the reception staff, cleaners and laundry staff, to the wonderfully compassionate, considerate and friendly care/nursing staff, who went above and beyond to ensure that my dad's final memories were warm, safe and of feeling seen.
17 December 2024
My mother was admitted to Heron Hill Care Home after a spell in hospital. She had the best care, she was only there just over a month but in that time we saw two sides to a member of staff a very conscientious and professional nurse and when it was needed she matched with my families personality and
provided humour and friendship a perfect combination. She allowed my mother to pass with dignity and made sure my last moments with my mom were special. All the staff were lovely and nothing was to much trouble.
24 October 2024
My aunt and the family have nothing but praise for all of the Heron Hill staff. Everyone was so friendly and nothing was a problem. My uncle was only in the home for five weeks but was cared with compassion and love right up until the end.
Heron Hill is very clean and safe.
Thank you all who cared
for him.
16 October 2024
My mother-in-law has been a resident for two years, having first been admitted on end-of-life care. She has been so well looked after that she is now thriving and actively participating in a variety of activities. We cannot fault the care she receives: her physical, mental and emotional well-being
are all extremely well looked after.
Latest Reviews for Heron Hill Care Home
11 May 2026
My wife has been at Heron Hill for more than two years now and I am very happy with her care. The management and staff are very attentive, patient and always accessible . There is a warm and welcoming atmosphere at Heron Hill from everyone; nothing is too much trouble.
When my wife has had any
problems they have been handled sensitively and with kindness. the standard of care is excellent.
11 May 2026
What makes Heron Hill as good as it is is the culture they have created amongst their staff. In the year we have been visiting we have never experienced anything other than excellent interactions between the staff, residents and ourselves. They are always caring.
08 May 2026
My mum has been a resident in this care home for nearly a year now. The staff are excellent, very professional and extremely caring. My mum speaks very highly of all members of staff.
She is treated with kindness and dignity at all times. I am extremely grateful to all members of staff and know
my mum is in safe hands.
27 April 2026
Dad has been in Heron Hill since the beginning of February and we are now in April. He has settled well . The Staff are absolutely fantastic with each patient that I have seen. They come and and tend to their every need. There are lots of activities for the residents to do, from Gardening to Arts
and Crafts . There is a nice garden for them to sit outside and get some lovely fresh air. Also the home has its own mini bus and some of the residents go for a little ride out to places and they really have a great time. Nothing is too much trouble. If your feeling anxious about anything just go and talk to one of the Senior carers and the will help sort out the problem. If your Relative wants to go out with you for a little ride that's not a problem either you can just take them for a little ride . The patients all have their own bedroom, with a toilet and sink en-suite. A buzzer for emergency if need be. My Dad is very happy there . I visit 3/4 times a week. .
29 August 2025
Extremely happy with the care provided for my mum . All the staff are very kind and patient especially as my mums behavior can sometimes be challenging. It has been a very stressful and upsetting time for us due to my mum not being able to communicate ,but this has been helped by knowing that she is
being very well looked after. We have also been very well looked after and accommodated when we thought we were losing mum and she was put on an end of life pathway. Thankfully she pulled through.
Please pass on my thanks to your team on their professionalism and compassion . You should be very proud of them.
I have marked down for security but that is only due to my mums tenacity in trying to escape. I think this has not been such an issue of late and I'm unsure how this could have been avoided.
04 July 2025
After my Grandad being constantly unsettled at other care homes, the difference in him at Heron Hill Care Home has been unbelievable despite his deterioration.
It is invaluable to say goodbye to grandad knowing he is safe, happy and most of all cared for. We couldn't ask for grandad to be in a
more loving environment. The activities keep him very stimulated. They are quick to react when he is under the weather or needs medication attention. They are constantly improving part of the home. The communication with family has been particularly comforting to us. Finally, Grandad enjoys to the constant flow of beer.
My only criticism would be that the laundry can be a little slow and he can become short on clothing.
04 July 2025
We have nothing but praise for heron hill. The staff are so lovely and deal with my
Relative with care and attention. The activities they put on are great. They take
Residents for trips out.
I am often recommending the care home-
Telling people to look at facebook page. We could move our
relative to a care home thats nearer but we feel It is the best place for him.
04 July 2025
Amazing care, plenty of activities, wonderful staff. Everyone seems to go he extra mile to care for the residents and ensure they are living their best lives.
The food is excellent.
Everyone is so friendly and welcoming, it's made our lives much easier knowing dad is being well cared for and he
is very content, I can't praise this team enough
04 June 2025
We would like to take this opportunity to thank everyone at Heron Hill Care Home for the past two years, from the reception staff, cleaners and laundry staff, for the wonderful compassionate, considerate and friendly care/nursing staff, who went above and beyond to ensure that Mum's final moments
were warm and safe. Mum was a reluctant resident to start with due to her illness. There was difficult times for both carers and us. The end of life care for her was very difficult for us but the staff went an extra mile for both her and us, special thank you to three members of staff in particular who kept us informed and made the final days easier. We feel the home is clean and safe and would recommend to anyone
20 May 2025
My mum has been in the home for many years now, and the staff know her needs very well and take good care of her. Staff are very caring and do all they can to meet all needs. There has been much security and stability with the management making big improvements to the overall care in the last few
years. The unit my mum is on is well run, and many staff go above and beyond.
15 May 2025
Disappointed with the loss of Jumpers/nightdresses etc., watch, and hairbrush recently lost, and due to my sister being bed-bound, it can only be due to the staff not being competent.
Rooms are cleaned sparingly - beds not pulled out and full of crumbs etc.
No dusting done.
13 May 2025
My mum has been at Heron Care Home since March 2024. The whole team on Cavell Unit have been friendly, accommodating and professional at caring for my mum, they have kept us updated with all aspects relating to my mum's care and any changes required to her care or medication.
The whole team at
Heron Care are friendly and approachable and will try to resolve any questions or queries as quickly as possible.
19 March 2025
My father was a resident at Heron Hill until he sadly passed away at the end of this month. He suffered from dementia and so found life quite difficult for the past few years. He moved into Heron Hall in November 2023 and after a period of settling in seemed quite happy in the environment. Staff
were always kind, efficient and cheerful and provided a relaxed atmosphere in which the residents needs came first. Thank you.
26 February 2025
My dad was at Heron Hill Care Home for just over a year until his death. The staff and their care was fantastic, right up to the end. Always well humoured and helpful, very kind to our dad, and us. We will miss their smiling faces. Thank you.
26 February 2025
My dad moved into Heron Hill over a year ago. Settling in wasn't easy for him, and many of the staff were very kind to him and us as his family. The staff team are very hard-working, kind, demonstrative, and reassuring. One of the staff members was great at keeping us informed as were all the
nursing team. The end-of-life care for my dad was really well managed and for my dad's family.
26 February 2025
My husband has been in Heron Hill care home for a year. As a very regular visitor, I have witnessed at close hand the utmost care and professionalism of all staff. They are gentle and caring at all times. They treat my husband with respect and consideration. It helps me to know I can trust the staff
to care for my most precious possession.
16 January 2025
My dad moved to Heron Hill Care Home when his Alzheimers and Vascular Dementia became too advanced for him to remain at home. The whole transition was difficult, but the staff on the Cavell Suite were considerate, kind and welcoming to us, as we descended upon them to make dad's new home 'homely'.
Dad's initial settling in period was very scary, provoking some challenging behaviour, but the staff were incredibly understanding, patient and reassuring and treated Dad with kindness, respect and empathy allowing him to relax and feel safe. He was treated with genuine care and affection, allowing him to preserve his dignity and enjoy his time there. Dad passed away at Christmas and the family are united in wanting to express our sincere gratitude to the team; from the reception staff, cleaners and laundry staff, to the wonderfully compassionate, considerate and friendly care/nursing staff, who went above and beyond to ensure that my dad's final memories were warm, safe and of feeling seen.
17 December 2024
My mother was admitted to Heron Hill Care Home after a spell in hospital. She had the best care, she was only there just over a month but in that time we saw two sides to a member of staff a very conscientious and professional nurse and when it was needed she matched with my families personality and
provided humour and friendship a perfect combination. She allowed my mother to pass with dignity and made sure my last moments with my mom were special. All the staff were lovely and nothing was to much trouble.
24 October 2024
My aunt and the family have nothing but praise for all of the Heron Hill staff. Everyone was so friendly and nothing was a problem. My uncle was only in the home for five weeks but was cared with compassion and love right up until the end.
Heron Hill is very clean and safe.
Thank you all who cared
for him.
16 October 2024
My mother-in-law has been a resident for two years, having first been admitted on end-of-life care. She has been so well looked after that she is now thriving and actively participating in a variety of activities. We cannot fault the care she receives: her physical, mental and emotional well-being
are all extremely well looked after.