Heron Hill Care Home

Esthwaite Avenue, Kendal LA9 7SE
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9.5 83 Reviews
  • Heron Hill Care Home, Kendal
At Heron Hill Care Home, the team take pride in a service that focuses on great care, all tailored to your loved one's needs.

The Care Home is conveniently located in Kendal, an historic town which stands at the entrance to the beautiful English Lake District that has excellent access to road, rail and bus links.

The 24/7 dedicated care team of experienced nurses, carers and support staff work to deliver a personalised care approach, helping your loved ones to retain their identity, independence, well-being and self-worth.

The care staff always take time to get to know residents by listening to stories, sharing moments with them and understanding their preferences, building stronger relationships so that residents never feel alone or misunderstood.

Heron Hill Care Home has an array of care packages to choose from, whether residential, nursing, dementia or end of life care, the team will support you and your loved one's needs, every step of the way.

The care home really is in the heart of the community where everyday life for residents is filled with something new. Whether it is being part of the town’s festivities and projects, sharing memories of the past with local school children, creating beautiful gardens for all to enjoy, or just a day of laughter and fun playing board games with new friends.

No description can equal a personal visit, so join the home, if you wish, for a cup of tea, a meal or to participate in social activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1395 – £1600
  • Self-Funded Nursing Care: £1395 – £1600
  • Self-Funded Nursing Dementia Care: £1395 – £1600
  • RESPITE Self-Funded Nursing Care: £1395 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1395 – £1600

These prices are only a guideline, please contact Heron Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Nicola Spedding (Manager)

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (86)
  • Single Rooms with Ensuite Wet Room (86)

Visiting

  • Currently have no visiting restrictions, although please avoid meal times.

Parking

  • On site parking

Heron Hill Care Home Reviews (83)

9.5

Heron Hill Care Home has a Review Score of 9.5 (9.537) out of 10, based on 43 reviews in the last 2 years.
Over all time Heron Hill Care Home has 83 reviews.

Overall Experience
  • 50
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Date Published
  • 83
  • 9
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Reviewer Connection to Heron Hill Care Home
  • 32
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Total of 83, showing 41-60
Review from Graham P (Son of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are in a unique position as both of our parents are now residents of Heron Hill.
Both parents are well cared for by all the staff at Heron Hill, and all the staff are very professional, caring and thoughtful to our parents. One comment we always hear from people visiting my parents is how clean
it is (it does not smell like a care home), which is a compliment in itself.
We are all, as a family, happy that both parents are in a good place and are being well looked after in difficult times.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words. We love caring for your parents; they are such characters. We also look forward to your visit.

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Review from D D (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care given by the hard-working team to Mum is carried out to the best of the team's ability sometimes when there are staffing issues the team always provide the care needed. The front-of-house reception does a brilliant job too as does the Management team. Well done everyone.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words, we love caring for mum. Here singing keeps us smiling.

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Review from D S (Stepdaughter of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been amazing over the last three years looking after my family member. They cared and I believed loved him as much as we did. They always treated him with dignity and respect but were always light-hearted. As a family, we could not have coped without their guidance, kind words and care. Thank
you.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words, I have passed these on to the team. And you are right, we love your dad.

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Review from Eileen J (Daughter of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My observation is that the staff of Heron Hill Care Home in Kendal are exemplary. Staff are polite, kind and responsive. My dad is treated with such warmth, kindness, patient and respectful. Staff attend to his needs quickly, sensitively and positively. They show genuine interest in his well-being and
happiness and are familiar with his likes and dislikes. He presents clean, tidy and neatly dressed. I also notice that the other residents are treated and present likewise when I visit. Staff are welcoming and supportive to my family when we visit in person or connect remotely. I feel reassured my dad is in a safe place and well looked after by excellent staff in a well-managed home. I feel very grateful for this.
Reply from Tina Johnstone, Director at Heron Hill Care Home

Thank you very much indeed for taking the time to write such positive comments of your experiences within Heron Hill. The staff team are dedicated in all areas and strive to make a real difference for the individuals they support.

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Review from Mark H (Son of Resident) published on 23 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is really well cared for. The building is always clean and pleasant to visit. The staff are all fantastic and I have no worries about leaving her in their capable hands.
There are lots of activities going on, which I know she really appreciates.
Our only slight grumble is that the food isn't
brilliant, but I guess that catering for a large number of residents is always going to be difficult.
Overall, I'd have no hesitation in recommending Herron Hill Care Home to anyone.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you Mark for your review. We love caring for your mum, she is a real character! We are in the process of address the food with the catering team and hopefully you will see some changes in the future.

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Review from Irene M (Friend of Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been visiting now for 15 months and find the staff very caring and helpful to both myself and the friend I visit. I particularly like that she was allowed to make her room as homely as possible with things that were especially dear to her and the staff take an interest in them with her.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you Irene for your kind words, we love caring for your friend. I will share your comments with the team.

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Review from M B (Son of Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Heron Hill Care Home since Christmas last year. She is well looked after and cared for. She is happy there and we feel that her needs are being well met. The staff are kind and sympathetic to our mother's feelings and needs.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words. These will be shared with the team.

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Review from Kristina F (Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I always appreciate how caring the staff are to my mum and myself and my daughter. The care home looks after my mum amazingly well. They are so patient with her and I know she’s getting the right care for her needs. I have formed relationships with the staff too.
Reply from Tina Johnstone, Director at Heron Hill Care Home

Good afternoon - such lovely comments for a wonderful team of people employed within Heron Hill.

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Review from Rosemary G (Niece of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention given to including my Aunt in day-to-day stimulus has been amazing. Thank you for all the tender loving care.
I would particularly site the care you give in the resident's lounge where the careers sit in patient to attend to all requests. The stresses of past weeks have been
taken off her and our family's shoulders. Brilliant job everyone.
Reply from Tina Johnstone, Director at Heron Hill Care Home

Good afternoon - thank you very much indeed for taking the time to provide such positive comments of Heron Hill and the staff within it. I am sure the staff will find your kind words very comforting.

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Review from Susan C (Daughter of Resident) published on 11 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been so exceptionally well looked after for the past 9 weeks. He had spent 6 months in hospital and the care he received here brought back to us a Dad who wanted to do things, from being hospitalised to enjoying life again. Having scored 5 Goods in their recent CQC report was reflected in
the care we found. The manager has made changes for the better. The staff are so knowledgeable and caring and that included with me too. The staff like what they are doing and can't do enough. Dad liked his room, he began to get around the Home, he got to meals and enjoyed the freshly, cooked meals. He saw the entertainments that were happening daily and the entertainments manager visited Dad when sometimes he couldn't join in. The local priest visited Dad in his room. The maintenance man was quick to get Dad a TV for his room and put things on the wall for him and talked to Dad every time he passed by. I cannot find any fault at all. Just a big thank you.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you so much Susan for your kind words. It was a pleasure to care for Dad and we loved your visits.

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Review from Elizabeth P (Sister of Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited several care homes to see relatives and friends, I can, in all honesty, place Heron Hill Care Home as the finest. In all the rating categories, it is my opinion that 'excellent' is the true assessment of all options.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Hi Elizabeth, thank you so much for your kind words. I will pass these on to the team and I am sure they will be equally as happy. It is lovely to get such feedback for all the hard work the team do in a job that they all love.

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Review from A H (Friend of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a huge thanks to all of the staff team for the superb care they offered to my friend, especially PS. Right from the beginning I knew that my friend was safe and cared for. Every time I went to visit him, there were always plenty of staff around, who always treated my friend with
the care, dignity, respect and kindness he deserved. They were very familiar with him, his care needs, his preferences and took a keen interest in his life story. The environment was always absolutely pristine and always smelled fresh. Staff were always very welcoming.
During my friend's final times, the care and support offered to my friend was outstanding. It made a very difficult time much easier.
I wouldn't hesitate for a second to recommend this care home to anyone who is looking for the very best care for their friend, relative or loved one.
Reply from Tina Johnstone, Director at Heron Hill Care Home

Thank you very much indeed for your extremely kind words. Heron Hill could simply not be the home it is without the incredible team who work there. Please be assured your comments will be shared.

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Review from K H (Son of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It has been a difficult time for the care home staff. A number of residents were ill with "flu" type symptoms. The staff battled through and continued to provide care on a personal level. My parents showed amazing strength to overcome illness. I am very positive about the staff efforts to maintain high
standards at the care home.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your feedback. It has been a tough time, but the team continue to stay positive and offer a great home for our residents. It is a pleasure looking after your parents and we also enjoy your visits.

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Review from P R (Daughter of Resident) published on 3 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express my sincere and grateful thanks to all the team for the way you cared for my dear dad over the last two years.
No family wants to have to put a loved one into care but you have shown that there is an amazing standard of care, compassion, dignity and respect within the caring
profession.
Dad was always clean, well dressed and comfortable every time I visited him, likewise, his room and bathroom was also clean and tidy. All the staff knew his name and engaged with him with friendliness. You kept the family informed of any issues which arose and visits from the GP or trips to the hospital that were required.
The staff I met were always friendly, helpful and polite and displayed an amazing level of care, understanding and respect.
You have made the last two years so much easier for our family knowing that dad was in such good hands.
Heartfelt thanks to you all, especially Nimmy and the Nightingale Unit Team x
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words, I will pass these on to the team.

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Review from Aly M (Friend of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After visiting my friend on many occasions I felt the need to review the care home in which he is in.
As a visitor I have always been greeted on entering even when the staff are obviously busy with their tasks - the atmosphere is always pleasant whatever time of day I've found bright, light and very
fresh smells - my friend has suffered greatly with pain and can be difficult at times but even when staff don't know anyone in there they have treated him with kind words and respect - well done.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words, we will make sure that these are passed on to the team.

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Review from Jane E (Daughter of Resident) published on 23 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent four weeks at Heron Hill Care Home. The care and support she received was excellent. During the last 72 hours of mums life myself, my brother and sister stayed with Mum round the clock. The staff were wonderful to us and so caring. All the staff were respectful, considerate and discreet.
Care for the resident and all the family was superb. They made a difficult time more bearable - thank you.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you, Jane, so much for your kind words. I will make sure that the team on the unit see this message. The manager and her team do work really hard and we are so happy that you and your family found their support a help at a difficult time.

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Review from Maureen W (Daughter of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in the Dementia unit for 18-months and in that time his condition has sadly progressed the way dementia does but I can see the rapport he has with the staff by the way he looks at them. It is so reassuring that in his final time of life that he will feel the comfort and compassion from
them all. The staff have to deal with many situations but from what I have seen, they handle each problem on its own merit and that takes skill, often not recognised by the general public. I applaud each and every member of the team at Heron Hill Care Home and as said in another review, everyone seems to know the names of the residents. Keep up the good work and thank you for caring for our dad.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Hi Maureen, Thank you for your lovely review. Your dad is a real character and a pleasure for us to care for. I will pass your kind words onto the unit.

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Review from M B (Daughter of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father received excellent care in his final days at Heron Hill Care Home.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind review, I will forward this on to the team.

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Review from Pete S (Son of Resident) published on 8 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to extend my upmost thanks to all the staff at Heron Hill Care Home. The care and compassion shown to my Mum could not have been bettered. The staff always took an interest in her as an individual and treated her with great respect. The staff were always friendly and helpful and always
prepared to go the extra mile. I would not hesitate to recommend Heron Hill as one of the very best possible care homes for your loved one.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your lovely response, it was a pleasure to look after Mum.

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Review from S R (Daughter of Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing. My dad has been treated with care and compassion. I am particularly impressed with the way everyone uses his name when greeting him, not list his immediate carers. They are interested in what he has to say and take the time to talk to my elderly mother when she visits as well.
A super team effort all-round - thank you.
Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you so much for your lovely feedback. We love looking after dad; he is such a character!

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Current Review Score: 9.5 (9.537)

Overview of Review Score

The Review Score of 9.5 (9.537) out of 10 for Heron Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.537 for Heron Hill Care Home is calculated as follows: ( (322 Excellents x 5) + (130 Goods x 4) + (41 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 499 Ratings = 4.537
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heron Hill Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 28 Aug 2025

Please contact us - we would enjoy showing you around our beautiful home.

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Awards / Recognitions (16)

Meet the Team (1)

Nicola

Nicola Spedding

Job Title: Home Manager Joined: 2019

Nicola started her career in the care sector in 1992 as a carer in a nursing home. She worked her way up to her current position of Registered Home Manager. Along the way, Nicola has studied to gain the knowledge required to become a good home manager. She has her NVQ level 4 in Health and Social care and Management, along with the Registered Managers level 4 award. Nicola has worked in both residential and nursing homes for the elderly.


Nicola is passionate about promoting a high quality of care for her residents, their families and her team. Nicola supports her team to achieve this through training, supervision and guidance. She also encourages open and honest discussions with her residents and their families to help her and her team to perform the best they can.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heron Hill Care Home to verify any information. View our terms and conditions. Heron Hill Care Home has an Enhanced Service - more info.