Submit a Review for Surrey Heights
Brook Road, Wormley, Godalming, GU8 5UA
View full details of Surrey HeightsLatest Reviews for Surrey Heights
23 January 2026
My mum has sadly passed away but Surrey Heights helped me be her daughter and no longer her carer.
Always made to feel welcome and join in the activities.
Made the last few months of being with mum really lovely.
Going to miss my daily visits
07 November 2025
Thank you, Surrey Heights for giving my Brother a loving home and caring environment; during his first 6 months with you he has enjoyed his time with you and I; as a freqent visitor could not have been made to feel more welcome ; all your Carers are wonderful; lovely food; clean and lovely
surroundings and great entertainment to stimulate the residents (and on festive days; their visitors and relatives too!) There have been a couple of inevitably unfortunate unprovoked incidents , but they were sorted out empathetically and sympathetically immediately and I feel my Brother is very well looked after and all his needs met beautifully; thank you so much, Surrey Heights for all your help; sympathy; keeping my Brother safe; happy; looking so much better (and shaven with a Barber on site!! Fantastic!) and always going that extra mile to keep all your residents and their relatives happy and well cared for; a thousand thank yous and I have already and would always happily recommend you.
07 October 2025
My father was cared for by the Surrey Heights team for almost 4 years, the staff showed my father a huge amount of love, care and dignity during his time there.
Whenever I came to visit my father, I was greeted with smiley and friendly faces, I was always given the peace of mind that he was safe
and receiving the care and support he needed, this was incredibly important to me given the distance I lived from him.
01 October 2025
Surrey Heights is a warm, friendly and welcoming care home with staff who genuinely care for the residents in a respectful and loving way. As a visitor I have been made to feel very welcome and am happy that my mum is here. The facilities have recently been refurbished to a high standard with still
more to come. I would recommend this care home highly
12 September 2025
Having already given a general review I feel I must give a special mention to the events co-ordinator especially after the brilliant success of recent events she has organised. Clock cricket was so much fun a few days ago but I think the indoor golf today beat even that.
With the aid of the
wonderful staff of Surrey Heights , events co-ordinators from a golf company ensured an afternoon of fun laughter and cheering. Everyone joined in whether sitting or standing and the focus on my partners face as she stood over the velcro tennis ball with the putter before getting the ball in the middle of the target had everyone in stitches and the smile on her face when everyone cheered and clapped was worth more than all the money in the world
Thank you for your humour and patience and I look forward to the photos of the event and can't wait for future events. If I could give 10 stars I would
Oh and there was a lovely buffet afterwards, so good that the man from the golf company stayed and enjoyed it xx
11 July 2025
I visited today and was very impressed by the activity that was being carried out for the residents. The entertainment staff were very good even asked if I minded being in any of the photos taken. (Very respectful)
I was then invited to stay for a buffet lunch, which was excellent.
11 June 2025
My husband has been at Surrey Heights for 2 years. Its a Lovey place to be and is a very well run home. The level of care is and compassion is exemplary, from Management and Staff on a day to day basis. A huge thank you to the Wellbeing coordinator who I feel goes above and beyond with daily
activities and keeps the residents occupied with Art classes, Baking, walks, games, quizzes, music, dancing parties etc. I am fully informed of any changes with my husband and his well-being. I fully recommend Surrey Hills.
01 May 2025
My dear friend has been a resident for 6 months. Each time I visit him he's always clean and well cared for. I have noticed him becoming more settled as time progresses. The staff really do bend over backwards to get to know the residents individually. We are always greeted with a friendly smile and
more importantly tea and biscuits. I recently came to the'mad hatters' tea party. What a triumph! It was such a lovely way to connect people. All the staff dressed up and worked so hard to make it special, particularly the home manager and another specific staff member. Everyone had a great time! And lots of chocolate and cake. Thank you
30 April 2025
My husband who has early onset dementia has lived in Surrey Heights for six months now. It was a very difficult decision for myself and adult children to make but I know we have made the best decision for my husband in choosing this fantastic care home. All the staff are friendly and caring. They
look after my husband and all the residents with exceptional care and kindness. I'm sure I couldn't have found a better care home for my husband. He appears very happy and settled. The activities are excellently run by the wellbeing manager. The home organised a Mad Hatters Tea Party over Easter which was fantastic. Thankyou to all the staff for all your care, friendliness and support you give to the residents and their relatives.
08 November 2024
My thanks go to all the staff members at Surrey Heights for their friendly, attentive and helpful style that has enabled my wife to settle into the home quickly. In their challenging work environment, the staff cope well and safely with the various and unique needs of the residents and I'm delighted
to say that the regular activities help to create a pleasant and happy atmosphere.
31 October 2024
My father has spent about 18 months at Surrey Heights. It was such a hard decision to make, given that as a family we wished to care for him ourselves at home but the reality is that we were not able to. I cannot speak or rate the staff at Surrey Heights highly enough. This is like a second home
for us and my father is in the best possible care and hands. The team care for the residents like they are family and really understand their needs, they focus on supporting independence as much as they can for the benefit of those they care for and for as long as they can. The activities are great, a particular staff member gets everyone involved with much patience and perseverance. The highest possible care happens here but more importantly, it's the real care and attention they give to each and every resident. As a family, we are welcome to come to the home any time of day and night and feel very lucky to have this group of wonderful people in my father's life.
07 October 2024
It can be very unsettling when you first entrust the care of your loved one to someone else. The team is amazing, friendly, warm and clearly has a tremendous rapport with the residents. Their commitment to providing the best possible care for such a diverse range of residents is truly wonderful.
A
big thank you to the manager and all the staff for keeping my husband safe, secure, happy and well-fed!
26 August 2024
My wife spent two years in pleasant surroundings at Surrey Heights Care Home. During that time, as a frequent visitor, I regarded the love and care that she received from the staff to be unfailingly of the highest quality. From the manager down, the watchwords were always - what is the best for
residents and how do we achieve and maintain the very highest standard of care. Despite undergoing building works during that time, every effort was made to ensure that the day-to-day life, comfort and activities of residents were maintained. The very range of activities made available and the efforts made to encourage participation were astonishing. Many events including mock university, prize giving, sing-along, quizzes etc, etc, were available. I was impressed by the good standard of cleanliness and catering and that even wheelchair users were taken for walks in the fresh air. The care home has a very good relationship with the local surgery and health services and those in need are watched over carefully. I cannot praise the dedication of the staff too highly.
14 November 2023
A marvellous team that not only cares for the residents wonderfully, they also think of us relatives. I'm always made to feel welcome and much effort goes into the occasional parties that are held so that we can celebrate special times of the year with our loved ones. The residents of course have
many other activities going on throughout the year, as it's important to keep them stimulated.
My Mum has been living at Surrey Heights for nearly 2 years, and I really feel that the good food and great care she receives have slowed the progression of her dementia. Thanks to you all.
06 November 2023
Cleanliness seems to be an issue in the communal area. The strong smell of stale urine is difficult to confront. Meal times are efficiently administered. The staff are friendly and helpful. Friends and relatives of patients are welcomed.
Facilities are adequate; however, at present it is a building
site. I am certain it will be very good and sufficient for needs once the construction is complete.
17 August 2020
This care home is one of the best that I have ever seen. The appointments are a great opportunity to re-connect with Mum and are very well managed. The staff as always, have managed this crisis extremely well, even though I am sure it has impacted on their own lives. Mum looks very well and is
looked after to a very high standard, and she speaks very highly of all the staff. She loves being there, which is a great relief to all the family. We are managing to see Mum every week which is vital during normal times, but even more now with Covid-19. Track and trace, social distancing and hand gels are in place and face coverings must be worn, temperatures are also taken so we feel comfortable spending time with Mum. Well done and many thanks to all the staff for making it possible to see Mum again.
09 March 2020
My relative appears as happy and contented as anyone with dementia can. When he was assessed he had a Teddy Bear that he gave up his bed for, the manager asked the handyman to build the bear a bed so my relative could sleep in the bed as ted now has his own bed. This small act of thinking outside of
the box made all the difference to him. Thank you to the manager.
18 March 2019
One of my mother's carers recently had a baby and a member of staff took my mother to visit them which she enjoyed so much. This is just one example of the length the staff will go to enhance the lives of those in their care. My mother has been there two years now and we couldn't be happier with the
level of care she has received.
18 March 2019
Always feel very welcomed, my grandmother is happy to be there and staff take an interest in her and her needs and treat her as an individual. They make it easy for us to continue to get together as a family and include her. Allowing us to celebrate occasions with her such as her recent birthday and
bring along her great-grandchildren, something very important to us.
10 December 2018
Very reassured and happy that my Dad is being looked after here as we do not live locally. He has been quite poorly of late and it is a comfort to know that not only are the staff in the home nursing him but also there is a very good rapport with the local GP and District Nurses who provide
excellent support. The staff at all levels are very friendly and caring and always welcoming when we arrive usually unannounced but they are never phased by that. It is a credit to the Manager and the team that they have worked together to significantly improve the CQC rating. It is a historic building so the adaptations may not make it quite as good as a modern purpose built home, but it is more like a home from home.
Latest Reviews for Surrey Heights
23 January 2026
My mum has sadly passed away but Surrey Heights helped me be her daughter and no longer her carer.
Always made to feel welcome and join in the activities.
Made the last few months of being with mum really lovely.
Going to miss my daily visits
07 November 2025
Thank you, Surrey Heights for giving my Brother a loving home and caring environment; during his first 6 months with you he has enjoyed his time with you and I; as a freqent visitor could not have been made to feel more welcome ; all your Carers are wonderful; lovely food; clean and lovely
surroundings and great entertainment to stimulate the residents (and on festive days; their visitors and relatives too!) There have been a couple of inevitably unfortunate unprovoked incidents , but they were sorted out empathetically and sympathetically immediately and I feel my Brother is very well looked after and all his needs met beautifully; thank you so much, Surrey Heights for all your help; sympathy; keeping my Brother safe; happy; looking so much better (and shaven with a Barber on site!! Fantastic!) and always going that extra mile to keep all your residents and their relatives happy and well cared for; a thousand thank yous and I have already and would always happily recommend you.
07 October 2025
My father was cared for by the Surrey Heights team for almost 4 years, the staff showed my father a huge amount of love, care and dignity during his time there.
Whenever I came to visit my father, I was greeted with smiley and friendly faces, I was always given the peace of mind that he was safe
and receiving the care and support he needed, this was incredibly important to me given the distance I lived from him.
01 October 2025
Surrey Heights is a warm, friendly and welcoming care home with staff who genuinely care for the residents in a respectful and loving way. As a visitor I have been made to feel very welcome and am happy that my mum is here. The facilities have recently been refurbished to a high standard with still
more to come. I would recommend this care home highly
12 September 2025
Having already given a general review I feel I must give a special mention to the events co-ordinator especially after the brilliant success of recent events she has organised. Clock cricket was so much fun a few days ago but I think the indoor golf today beat even that.
With the aid of the
wonderful staff of Surrey Heights , events co-ordinators from a golf company ensured an afternoon of fun laughter and cheering. Everyone joined in whether sitting or standing and the focus on my partners face as she stood over the velcro tennis ball with the putter before getting the ball in the middle of the target had everyone in stitches and the smile on her face when everyone cheered and clapped was worth more than all the money in the world
Thank you for your humour and patience and I look forward to the photos of the event and can't wait for future events. If I could give 10 stars I would
Oh and there was a lovely buffet afterwards, so good that the man from the golf company stayed and enjoyed it xx
11 July 2025
I visited today and was very impressed by the activity that was being carried out for the residents. The entertainment staff were very good even asked if I minded being in any of the photos taken. (Very respectful)
I was then invited to stay for a buffet lunch, which was excellent.
11 June 2025
My husband has been at Surrey Heights for 2 years. Its a Lovey place to be and is a very well run home. The level of care is and compassion is exemplary, from Management and Staff on a day to day basis. A huge thank you to the Wellbeing coordinator who I feel goes above and beyond with daily
activities and keeps the residents occupied with Art classes, Baking, walks, games, quizzes, music, dancing parties etc. I am fully informed of any changes with my husband and his well-being. I fully recommend Surrey Hills.
01 May 2025
My dear friend has been a resident for 6 months. Each time I visit him he's always clean and well cared for. I have noticed him becoming more settled as time progresses. The staff really do bend over backwards to get to know the residents individually. We are always greeted with a friendly smile and
more importantly tea and biscuits. I recently came to the'mad hatters' tea party. What a triumph! It was such a lovely way to connect people. All the staff dressed up and worked so hard to make it special, particularly the home manager and another specific staff member. Everyone had a great time! And lots of chocolate and cake. Thank you
30 April 2025
My husband who has early onset dementia has lived in Surrey Heights for six months now. It was a very difficult decision for myself and adult children to make but I know we have made the best decision for my husband in choosing this fantastic care home. All the staff are friendly and caring. They
look after my husband and all the residents with exceptional care and kindness. I'm sure I couldn't have found a better care home for my husband. He appears very happy and settled. The activities are excellently run by the wellbeing manager. The home organised a Mad Hatters Tea Party over Easter which was fantastic. Thankyou to all the staff for all your care, friendliness and support you give to the residents and their relatives.
08 November 2024
My thanks go to all the staff members at Surrey Heights for their friendly, attentive and helpful style that has enabled my wife to settle into the home quickly. In their challenging work environment, the staff cope well and safely with the various and unique needs of the residents and I'm delighted
to say that the regular activities help to create a pleasant and happy atmosphere.
31 October 2024
My father has spent about 18 months at Surrey Heights. It was such a hard decision to make, given that as a family we wished to care for him ourselves at home but the reality is that we were not able to. I cannot speak or rate the staff at Surrey Heights highly enough. This is like a second home
for us and my father is in the best possible care and hands. The team care for the residents like they are family and really understand their needs, they focus on supporting independence as much as they can for the benefit of those they care for and for as long as they can. The activities are great, a particular staff member gets everyone involved with much patience and perseverance. The highest possible care happens here but more importantly, it's the real care and attention they give to each and every resident. As a family, we are welcome to come to the home any time of day and night and feel very lucky to have this group of wonderful people in my father's life.
07 October 2024
It can be very unsettling when you first entrust the care of your loved one to someone else. The team is amazing, friendly, warm and clearly has a tremendous rapport with the residents. Their commitment to providing the best possible care for such a diverse range of residents is truly wonderful.
A
big thank you to the manager and all the staff for keeping my husband safe, secure, happy and well-fed!
26 August 2024
My wife spent two years in pleasant surroundings at Surrey Heights Care Home. During that time, as a frequent visitor, I regarded the love and care that she received from the staff to be unfailingly of the highest quality. From the manager down, the watchwords were always - what is the best for
residents and how do we achieve and maintain the very highest standard of care. Despite undergoing building works during that time, every effort was made to ensure that the day-to-day life, comfort and activities of residents were maintained. The very range of activities made available and the efforts made to encourage participation were astonishing. Many events including mock university, prize giving, sing-along, quizzes etc, etc, were available. I was impressed by the good standard of cleanliness and catering and that even wheelchair users were taken for walks in the fresh air. The care home has a very good relationship with the local surgery and health services and those in need are watched over carefully. I cannot praise the dedication of the staff too highly.
14 November 2023
A marvellous team that not only cares for the residents wonderfully, they also think of us relatives. I'm always made to feel welcome and much effort goes into the occasional parties that are held so that we can celebrate special times of the year with our loved ones. The residents of course have
many other activities going on throughout the year, as it's important to keep them stimulated.
My Mum has been living at Surrey Heights for nearly 2 years, and I really feel that the good food and great care she receives have slowed the progression of her dementia. Thanks to you all.
06 November 2023
Cleanliness seems to be an issue in the communal area. The strong smell of stale urine is difficult to confront. Meal times are efficiently administered. The staff are friendly and helpful. Friends and relatives of patients are welcomed.
Facilities are adequate; however, at present it is a building
site. I am certain it will be very good and sufficient for needs once the construction is complete.
17 August 2020
This care home is one of the best that I have ever seen. The appointments are a great opportunity to re-connect with Mum and are very well managed. The staff as always, have managed this crisis extremely well, even though I am sure it has impacted on their own lives. Mum looks very well and is
looked after to a very high standard, and she speaks very highly of all the staff. She loves being there, which is a great relief to all the family. We are managing to see Mum every week which is vital during normal times, but even more now with Covid-19. Track and trace, social distancing and hand gels are in place and face coverings must be worn, temperatures are also taken so we feel comfortable spending time with Mum. Well done and many thanks to all the staff for making it possible to see Mum again.
09 March 2020
My relative appears as happy and contented as anyone with dementia can. When he was assessed he had a Teddy Bear that he gave up his bed for, the manager asked the handyman to build the bear a bed so my relative could sleep in the bed as ted now has his own bed. This small act of thinking outside of
the box made all the difference to him. Thank you to the manager.
18 March 2019
One of my mother's carers recently had a baby and a member of staff took my mother to visit them which she enjoyed so much. This is just one example of the length the staff will go to enhance the lives of those in their care. My mother has been there two years now and we couldn't be happier with the
level of care she has received.
18 March 2019
Always feel very welcomed, my grandmother is happy to be there and staff take an interest in her and her needs and treat her as an individual. They make it easy for us to continue to get together as a family and include her. Allowing us to celebrate occasions with her such as her recent birthday and
bring along her great-grandchildren, something very important to us.
10 December 2018
Very reassured and happy that my Dad is being looked after here as we do not live locally. He has been quite poorly of late and it is a comfort to know that not only are the staff in the home nursing him but also there is a very good rapport with the local GP and District Nurses who provide
excellent support. The staff at all levels are very friendly and caring and always welcoming when we arrive usually unannounced but they are never phased by that. It is a credit to the Manager and the team that they have worked together to significantly improve the CQC rating. It is a historic building so the adaptations may not make it quite as good as a modern purpose built home, but it is more like a home from home.