Surrey Heights is a privately owned, care home offering residential care for thirty-nine older people with dementia. It is a large detached building in acres of mature south facing grounds on the crest of the Surrey Hills in Wormley. The home is one of a number of others run by "CHD Living" in Surrey. Surrey Heights provides a high quality service in a friendly environment, so that all residents can live their lives their way. Care is delivered to suit the needs of the individual always with respect, dignity and kindness.
Group: CHD Living Ltd
Person in charge: Rebecca Page (Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 39 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's
Admission Information: Ages 55+.
Single Rooms: 15
Shared Rooms: 12
Rooms with ensuite WC: 9
Weekly Charges Guide: Nursing Care Single from £950 (These prices are only a guideline, please contact Surrey Heights to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Surrey Heights: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Surrey Heights is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Surrey Heights in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.683 for Surrey Heights is calculated as follows: ( (41 Excellents x 5) + (19 Goods x 4) ) ÷ 60 Ratings = 4.683
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.641 Points relating to the number of positive Reviews for Surrey Heights is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 5 Reviews ÷ 7.8 Target = 0.641
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Surrey Heights has a Review Score of 9.3 (9.324) from 5 Reviews
Review submitted from a Website Submission by Kirsty T (Daughter of Resident) on Thursday 19 April 2018. Relates to April 2018.
My mum has been so happy and looked after in this home. The staff are absolutely amazing. They take such good care of my mum.
How likely would you be to recommend Surrey Heights? Extremely Likely
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Review submitted from a Website Submission by Ann E (Daughter of Resident) on Tuesday 17 April 2018. Relates to April 2018.
My mother has only been at Surrey Heights for a few weeks but I have been impressed with the care that she has received after being discharged from hospital and unable to return to her previous care home. The manager is positive, proactive and approachable and her staff are friendly and appear very caring. I like the relaxed, homely atmosphere and have enjoyed seeing the residents stimulated and having fun with the activities provided for them. It is lovely to see the staff interacting with the residents and quite impressed at their cheerful disposition in often difficult situations. The menus and food look appetizing and I can personally vouch for the homemade cakes! My mother, who was quite under-weight, is now looking much healthier.
How likely would you be to recommend Surrey Heights? Extremely Likely
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Review submitted from a Website Submission by Barry N (Son of Resident) on Thursday 8 March 2018. Relates to February 2018.
My Mum has only been in care for a short while and it took myself and my brother a while before finding a decent care home.
When we visited Surrey Heights we were pleasantly surprised. The surroundings, the people, everything about it just seemed
right. Now my Mum has been there a while she has put weight back on and is much brighter than she was at home all alone.
I would certainly rate Surrey Heights above and beyond the other care homes we saw in the area. We feel we made the right choice for our Mum. The management and staff are just wonderful people.
How likely would you be to recommend Surrey Heights? Extremely Likely
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Review submitted from a Postal Card by Gordon B (Resident) on Tuesday 9 January 2018. Relates to December 2017.
A very comfortable and caring home.
How likely would you be to recommend Surrey Heights? Likely
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Review submitted from a Postal Card by Chris F (Resident) on Monday 8 January 2018. Relates to December 2017.
I haven't been here very long but I have found the staff very helpful indeed. Especially the management. The food is very nice and there is plenty of it. There is a good vibe about the place. It is set in nice surroundings.
How likely would you be to recommend Surrey Heights? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Surrey Heights