Brook Road, Wormley, Godalming GU8 5UA
Surrey Heights is a privately owned, care home offering residential care for thirty-nine older people with dementia. It is a large detached building in acres of mature south facing grounds on the crest of the Surrey Hills in Wormley. The home is one of a number of others run by "CHD Living" in Surrey. Surrey Heights provides a high quality service in a friendly environment, so that all residents can live their lives their way. Care is delivered to suit the needs of the individual always with respect, dignity and kindness.
Group: CHD Living Ltd
Person in charge: Rebecca Page (Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 39 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's
Admission Information: Ages 55+.
Single Rooms: 15
Shared Rooms: 12
Rooms with ensuite WC: 9
Weekly Charges Guide: Nursing Care Single from £950 (These prices are only a guideline, please contact Surrey Heights to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Surrey Heights: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Surrey Heights has a Review Score of 8.2 (8.173)
The Review Score of 8.2 (maximum of 10) for Surrey Heights is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Surrey Heights in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.667 for Surrey Heights is calculated as follows: ( (16 Excellents x 5) + (8 Goods x 4) ) ÷ 24 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.506 Points relating to the number of positive Reviews for Surrey Heights is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7.8 Target = 0.256
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Gordon B (Resident) on Tuesday 9 January 2018. Relates to December 2017.
A very comfortable and caring home.
How likely would you be to recommend Surrey Heights? Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Chris F (Resident) on Monday 8 January 2018. Relates to December 2017.
I haven't been here very long but I have found the staff very helpful indeed. Especially the management. The food is very nice and there is plenty of it. There is a good vibe about the place. It is set in nice surroundings.
How likely would you be to recommend Surrey Heights? Extremely Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Surrey Heights