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Surrey Heights

Brook Road, Wormley, Godalming, Surrey GU8 5UA
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This is like a second home for us and my father is in the best possible care and hands.Kelly A(Daughter of Resident/Service User)
Surrey Heights, Godalming
Surrey Heights, Godalming
Surrey Heights, Godalming

Situated in the quiet village of Wormley and overlooking acres of natural beauty, Surrey Heights is a privately owned care home that offers residential care for 39 older people living with dementia.

Located next to the famous King Edward's school, Surrey Heights is a large, detached 19th-century Victorian building set in acres of mature south-facing grounds. It was also the former country house of famed novelist and poet, George Eliot, and...  

Care Provided by Surrey Heights

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,500 - £1,800£1,500 - £1,800
Residential Dementia Care£1,500 - £1,800£1,500 - £1,800

Contact Surrey Heights to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jean-Pascal Toussaint (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (46)

Surrey Heights Reviews (36)

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9.9

Surrey Heights has a Review Score of 9.9 (9.878) out of 10, based on 19 reviews in the last 2 years. Over all time Surrey Heights has 36 reviews.

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Showing 36 reviews matching selected criteria
Review from M G (Sister-in-law of Resident) published on 6 November 2023 Submitted via Website
Overall Experience
Cleanliness seems to be an issue in the communal area. The strong smell of stale urine is difficult to confront. Meal times are efficiently administered. The staff are friendly and helpful. Friends and relatives of patients are welcomed.

Facilities are adequate; however, at present it is a building site. I am certain it will be very good and sufficient for needs once the construction is complete.

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Review from Raymond F (Son of Resident) published on 17 August 2020 Submitted via Website
Overall Experience

This care home is one of the best that I have ever seen. The appointments are a great opportunity to re-connect with Mum and are very well managed. The staff as always, have managed this crisis extremely well, even though I am sure it has impacted on their own lives. Mum looks very well and is looked after to a very high standard, and she speaks very highly of all the staff. She loves being there, which is a great relief to all the family. We are managing to see Mum every week which is vital during normal times, but even more now with Covid-19. Track and trace, social distancing and hand gels are in place and face coverings must be worn, temperatures are also taken so we feel comfortable spending time with Mum. Well done and many thanks to all the staff for making it possible to see Mum again.

Reply from Shaleeza Hasham, Head of Hospitality at Surrey Heights

Thank you so much for taking the time to share your experience of Surrey Heights with us. I am so pleased to hear you are happy and confident with the way our teams have managed your mum's care and wellbeing during this difficult time. Yours Sincerely, Shaleeza

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Review from J K (Relative of Resident) published on 9 March 2020 Submitted via Postal Card
Overall Experience

My relative appears as happy and contented as anyone with dementia can. When he was assessed he had a Teddy Bear that he gave up his bed for, the manager asked the handyman to build the bear a bed so my relative could sleep in the bed as ted now has his own bed. This small act of thinking outside of the box made all the difference to him. Thank you to the manager.

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Review from Patricia B (Daughter of Resident) published on 18 March 2019 Submitted via Website
Overall Experience

One of my mother's carers recently had a baby and a member of staff took my mother to visit them which she enjoyed so much. This is just one example of the length the staff will go to enhance the lives of those in their care. My mother has been there two years now and we couldn't be happier with the level of care she has received.

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Review from Jo S (Granddaughter of Resident) published on 18 March 2019 Submitted via Website
Overall Experience

Always feel very welcomed, my grandmother is happy to be there and staff take an interest in her and her needs and treat her as an individual. They make it easy for us to continue to get together as a family and include her. Allowing us to celebrate occasions with her such as her recent birthday and bring along her great-grandchildren, something very important to us.

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Review from Barry (Son of Resident) published on 10 December 2018 Submitted via Website
Overall Experience

Very reassured and happy that my Dad is being looked after here as we do not live locally. He has been quite poorly of late and it is a comfort to know that not only are the staff in the home nursing him but also there is a very good rapport with the local GP and District Nurses who provide excellent support. The staff at all levels are very friendly and caring and always welcoming when we arrive usually unannounced but they are never phased by that. It is a credit to the Manager and the team that they have worked together to significantly improve the CQC rating. It is a historic building so the adaptations may not make it quite as good as a modern purpose built home, but it is more like a home from home.

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Review from Claire W (Daughter of Resident) published on 3 December 2018 Submitted via Website
Overall Experience

The manager, deputy, and staff at Surrey Heights are professional, respectful and caring towards the residents and their families. They are able to answer questions and provide support and advice. It gives us the greatest sense of comfort to know that Dad is in the safe hands of the Surrey Heights Team. I would wholeheartedly recommend Surrey Heights.

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Review from Marenna W (Daughter of Resident) published on 23 May 2018 Submitted via Website
Overall Experience
Surrey Heights is always concerned with the residents quality of care and happiness. The staff always go above and beyond for the residents. The residents are always treated with dignity. The management are always available and approachable with any concerns/comments that we have.
Since the new management team have been in place the care home has got better and better. The activities coordinator is fantastic, taking the residents on trips, arranging activities and always has a smile on her face no matter what. The facilities provided have also got better and the food is wonderful. The Chef is fantastic, always baking celebration cakes for the residents and the food provided for special events is amazing.

Recently the staff organised a Royal Wedding Street Party and it was absolutely amazing. Surrey Heights, thank you so much for looking after my Mum, one of the most precious people in my life. I know that she is safe and care for.

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Review from Sarah I (Daughter of Resident) published on 22 May 2018 Submitted via Website
Overall Experience
My mother in law joined Surrey Heights in December last year and within a few weeks, the change in her was apparent. She has thrived on the way she is treated by the staff (whom she describes as being "respectful"), on the friendly family atmosphere in the home (which she describes as being like "living with friends") and on the activities, stimulation and delicious food provided every day.
Nothing is too much for the carers who treat all the residents with warmth, understanding and respect for each individual's needs. Whenever I visit, there is something interesting going on.... a range of activities, laughter, dancing, music and all residents are noticed, encouraged and made to feel special.

I had never imagined a care home could be like this and have been hugely impressed. It is wonderful to know how happy my mother in law is and to know that she is being cared for so well. Thank you to ALL the staff at Surrey Heights who make up such an impressive and caring team.

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Review from Kerryn H (Daughter of Resident) published on 17 May 2018 Submitted via Website
Overall Experience
My mother arrived at Surrey Heights in November. Since she has been a resident, we have all noticed a marked improvement in her general well being and seemingly an improvement in her dementia.
My mum is happy, it has been a long while since we heard her laugh.
The staff are always friendly and helpful, kind and respectful.
Whenever we visit mum, we are always welcomed with refreshments.
Mum particularly likes the fact that she can get up when she wishes and there is always a great choice of food on the menu.

We are confident that mum is in a safe and caring environment.

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Review from Alison H (Daughter of Resident) published on 10 May 2018 Submitted via Website
Overall Experience

All the staff are lovely and very caring at Surrey Heights. Nothing is too much trouble. The residents are treated with utmost respect. Some residents are taken out on trips, something I never had the time to do. I for one can't fault Surrey Heights.

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Review from Ann E (Daughter of Resident) published on 20 April 2018 Submitted via Website
Overall Experience

My mother has only been at Surrey Heights for a few weeks but I have been impressed with the care that she has received after being discharged from hospital and unable to return to her previous care home. The manager is positive, proactive and approachable and her staff are friendly and appear very caring. I like the relaxed, homely atmosphere and have enjoyed seeing the residents stimulated and having fun with the activities provided for them. It is lovely to see the staff interacting with the residents and quite impressed at their cheerful disposition in often difficult situations. The menus and food look appetizing and I can personally vouch for the homemade cakes! My mother, who was quite under-weight, is now looking much healthier.

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Review from Kirsty T (Daughter of Resident) published on 20 April 2018 Submitted via Website
Overall Experience

My mum has been so happy and looked after in this home. The staff are absolutely amazing. They take such good care of my mum.

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Review from Barry N (Son of Resident) published on 8 March 2018 Submitted via Website
Overall Experience
My Mum has only been in care for a short while and it took myself and my brother a while before finding a decent care home.
When we visited Surrey Heights we were pleasantly surprised. The surroundings, the people, everything about it just seemed
right. Now my Mum has been there a while she has put weight back on and is much brighter than she was at home all alone.

I would certainly rate Surrey Heights above and beyond the other care homes we saw in the area. We feel we made the right choice for our Mum. The management and staff are just wonderful people.

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Review from Chris F (Resident / Service User) published on 11 January 2018 Submitted via Postal Card
Overall Experience

I haven't been here very long but I have found the staff very helpful indeed. Especially the management. The food is very nice and there is plenty of it. There is a good vibe about the place. It is set in nice surroundings.

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Review from Gordon B (Resident / Service User) published on 11 January 2018 Submitted via Postal Card
Overall Experience

A very comfortable and caring home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 March 2025
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeInadequate
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 15 Aug 2024

    Whether it was strawberries and cream in front of Wimbledon, marvelling at the Olympic athletes in Paris, or following the Three Lions in their effort to win the European Championships,...

Upcoming Events

There are no upcoming events for Surrey Heights.

Awards / Recognitions (1)

  • 30 Jan 2026Recipient: CHD Living Ltd

Accreditations

There are no accreditations posted yet for Surrey Heights.

Meet the Team (1)

Jean-Pascal Toussaint
Jean-Pascal ToussaintJob Title:ManagerJoined: 2025

Welcome to Surrey Heights, a 19th-century Victorian building set amongst acres of beautiful countryside.

We’re a team of dedicated carers at Surrey Heights, always putting person-centred care at the heart of our services. We focus primarily on specialist dementia care, but we also offer respite and residential services to suit a wider range of needs.

If you feel your loved one would benefit from our care, I would love to hear from you. Please do contact me if you’d like to have a chat or arrange a virtual tour.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Surrey Heights to verify any information. View our terms and conditions. Surrey Heights has an Enhanced Service -more info.