Surrey Heights

Brook Road, Wormley, Godalming GU8 5UA
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9.8 28 Reviews
  • Surrey Heights, Godalming
Situated in the quiet village of Wormley and overlooking acres of natural beauty, Surrey Heights is a privately owned care home that offers residential care for 39 older people living with dementia.

Located next to the famous King Edward's school, Surrey Heights is a large, detached 19th-century Victorian building set in acres of mature south-facing grounds. It was also the former country house of famed novelist and poet, George Eliot, and retains its original blue plaque. Its original features include a blue wedgewood ceiling in the main lounge, and a billiards room with distinctive wall panelling.

Care is always delivered with respect, dignity and kindness, and is primarily focused on specialist dementia care (organic and induced). Secondary focus is on respite, residential dementia and nursing care.

Acquired by CHD Living in 1989, the home is one of a number of others run by the group in picturesque Surrey. Surrey Heights provides high-quality service in a friendly environment, so that all residents can live their lives, their way.

Residents at Surrey Heights enjoy a range of individually tailored activities and outings, and have a choice of spaces in which to relax - including comfortable lounges, a library and conservatory. Residents can enjoy a pamper, too, with access to the on-site hairdressing and nail salon.

With a choice of comfortable, single rooms and easy access to the internet, residents can enjoy a private, cosy space in which to connect with loved ones.

To support and enhance the dementia care provided, planning is currently in place to modernise and develop a dementia care village.

Above all, the skilled, dedicated carers at Surrey Heights are passionate about providing high-quality, person-centred care in a friendly environment.
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Care Provided by Surrey Heights

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500

These prices are only a guideline, please contact Surrey Heights to find out the exact price for your requirements.

Contact Surrey Heights to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Surrey Heights to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Jean-Pascal Toussaint (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (46)

Surrey Heights Reviews (28)

9.8

Surrey Heights has a Review Score of 9.8 (9.757) out of 10, based on 13 reviews in the last 2 years.
Over all time Surrey Heights has 28 reviews.

Overall Experience
  • 24
  • 4
  • 0
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Date Published
  • 28
  • 7
  • 9
  • 13
  • 15
Reviewer Connection to Surrey Heights
  • 11
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from Sarah I (Daughter of Resident) published on 22 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law joined Surrey Heights in December last year and within a few weeks, the change in her was apparent. She has thrived on the way she is treated by the staff (whom she describes as being "respectful"), on the friendly family atmosphere in the home (which she describes as being like "living
with friends") and on the activities, stimulation and delicious food provided every day.
Nothing is too much for the carers who treat all the residents with warmth, understanding and respect for each individual's needs. Whenever I visit, there is something interesting going on.... a range of activities, laughter, dancing, music and all residents are noticed, encouraged and made to feel special.
I had never imagined a care home could be like this and have been hugely impressed. It is wonderful to know how happy my mother in law is and to know that she is being cared for so well. Thank you to ALL the staff at Surrey Heights who make up such an impressive and caring team.
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Review from Kerryn H (Daughter of Resident) published on 17 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived at Surrey Heights in November. Since she has been a resident, we have all noticed a marked improvement in her general well being and seemingly an improvement in her dementia.
My mum is happy, it has been a long while since we heard her laugh.
The staff are always friendly and helpful,
kind and respectful.
Whenever we visit mum, we are always welcomed with refreshments.
Mum particularly likes the fact that she can get up when she wishes and there is always a great choice of food on the menu.
We are confident that mum is in a safe and caring environment.
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Review from Alison H (Daughter of Resident) published on 10 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are lovely and very caring at Surrey Heights. Nothing is too much trouble. The residents are treated with utmost respect. Some residents are taken out on trips, something I never had the time to do. I for one can't fault Surrey Heights.
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Review from Ann E (Daughter of Resident) published on 20 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has only been at Surrey Heights for a few weeks but I have been impressed with the care that she has received after being discharged from hospital and unable to return to her previous care home. The manager is positive, proactive and approachable and her staff are friendly and appear very
caring. I like the relaxed, homely atmosphere and have enjoyed seeing the residents stimulated and having fun with the activities provided for them. It is lovely to see the staff interacting with the residents and quite impressed at their cheerful disposition in often difficult situations. The menus and food look appetizing and I can personally vouch for the homemade cakes! My mother, who was quite under-weight, is now looking much healthier.
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Review from Kirsty T (Daughter of Resident) published on 20 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been so happy and looked after in this home. The staff are absolutely amazing. They take such good care of my mum.
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Review from Barry N (Son of Resident) published on 8 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has only been in care for a short while and it took myself and my brother a while before finding a decent care home.
When we visited Surrey Heights we were pleasantly surprised. The surroundings, the people, everything about it just seemed
right. Now my Mum has been there a while she has put
weight back on and is much brighter than she was at home all alone.
I would certainly rate Surrey Heights above and beyond the other care homes we saw in the area. We feel we made the right choice for our Mum. The management and staff are just wonderful people.
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Review from Chris F (Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I haven't been here very long but I have found the staff very helpful indeed. Especially the management. The food is very nice and there is plenty of it. There is a good vibe about the place. It is set in nice surroundings.
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Review from Gordon B (Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very comfortable and caring home.
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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Surrey Heights is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.757 for Surrey Heights is calculated as follows: ( (121 Excellents x 5) + (19 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 148 Ratings = 4.757
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Surrey Heights is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Mar 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Jean-Pascal Toussaint

Job Title: Manager Joined: 2025

Welcome to Surrey Heights, a 19th-century Victorian building set amongst acres of beautiful countryside.


We’re a team of dedicated carers at Surrey Heights, always putting person-centred care at the heart of our services. We focus primarily on specialist dementia care, but we also offer respite and residential services to suit a wider range of needs.


If you feel your loved one would benefit from our care, I would love to hear from you. Please do contact me if you’d like to have a chat or arrange a virtual tour.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Surrey Heights to verify any information. View our terms and conditions. Surrey Heights has an Enhanced Service - more info.