Submit a Review for Briardene Care Home
Newbiggin Lane, Westerhope, Newcastle upon Tyne, NE5 1NA
View Full Details of Briardene Care HomeLatest Reviews for Briardene Care Home
31 July 2025
Lovely place, staff look after my mum very well. One member of staff, in particular, is really nice (she cleans my mums room). Her room is lovely and kept very clean. My mum says "All the staff are nice. They treat you well and don't laugh at you". They treat everyone with respect & dignity.
08 July 2025
We were very upset having to put our mam into a care home, but it was the best decision we made. Her room is bright & homely with her own things around her. The staff are absolutely wonderful. Friendly yet professional and the food is excellent. We can now at last relax knowing hse is safe, cared for and medication totally sorted. The family are alway treat so well & it is a pleasure to visit Briardene. Fantastic garden.
24 June 2025
As a family we thought we were doing our best to keep mum at home for as long as as we could. In reality this wasn't the case as our mum has thrived in the home. She feels safe, is well looked after and loves the company of other residents, staff members and loves joining in with all the activities especially the singing and dancing afternoons. We also take her out for lunches and long drives so she still has freedom but has 24 hr hour care.
24 June 2025
My husband recently moved into this nursing home, and we are very happy with our choice. The staff here is absolutely wonderful - attentive, friendly, and truly caring towards each resident. The facilities are very clean and tidy, and it's clear that maintaining comfort and order is a priority here. It's a relief and a joy to see that my husband is in good hands. Thank you to the entire team for your hard work.
16 May 2025
The carers at Briardene are all very pleasant, helpful and welcoming. They have been excellent with my father and built up a great rapore with him. He seems very settled now and on a whole seems happy I put this down to the care he is getting at Briardene.
03 April 2025
All the staff I have met are absolutely lovely I hold them all in high regard. They have strong sense of care and empathy even when rushed off their feet. I had no sense of care homes until I came to live here and have been totally amazed. I am quite happy here.
14 March 2025
On the day my Uncle died, staff "forgot" to inform his GP and for 2 whole weeks because of this his death wasn't able to be registered. I expected the manager to write or ring me to apologise for this horrendous error but she never once tried to contact me. A week later i rang the home to be told the manager was in a meeting and would I speak to someone else. I said no thank you I would like to talk to her. The staff member told her what I had said so she sent a message back saying she would ring me after the meeting. To this day and its now weeks later she has not contacted me! To be manager of a "care" home and lack any conscience or compassion just beggars belief. Sorry Briardene, I sang your praises until this happened!
05 November 2024
After over a years residency mum has settled in and seems content. The staff are kind and helpful. The admin staff are very helpful too. A big thank you to all the staff at Briardene Care Home.
02 October 2024
Although my mother was only in a very short time before she passed, she was looked after very well as was I as a visitor. One of the nurses was exceptional in his manner and help. I would have no hesitation in recommending Briardene Care Home.
17 July 2024
Mother moved into Briardene Care Home nine months ago and settled in very quickly. The staff and carers are great with her. THe whole place is very clean and she seems to join with most activities.
17 July 2024
Our family has had a very good experience. My partner is well looked after, ther e has been a couple of issues but when I've spoken to management they have done everything to sort it out and they have. It's a very good place for my partner with needs, really recommend Briardene Care Home. Lovely, happy place.
17 July 2024
Overall, great experience, no complaints. My mum never complains, so if she is happy, I'm happy. Staff do an amazing job. Well done all!
21 June 2024
We would like to say thank you to all the staff at Briardene Care Home who looked after our dad for the last twenty-one months, carers, cleaners, laundry, catering, nurses, manager and admin. The care has been exceptional, giving the highest quality of care and consideration throughout. We couldn't have asked for anything more, staff's work has been outstanding. We also appreciate the care and consideration given to our mam whilst she has visited weekly. The care at the end of Dad's life was professional and dedicated. Thank you.
23 April 2024
From the first step though the door, you are welcome. First impression is the key, I found it clean, no smells, and a highly motivated team of domestic engineers, hail the cleaners, I see them as big assets, apart from their duties they mingle well with the residents and nothing is a problem. Nursing staff all on their game. 100% given all the time, even when under pressure. Mangerment always open, any questions are answered. My review consists over a 4-month period and my visits have varied from different times, I can’t fault the staff or the home. Briardene is a top place, anyone wishing to place a loved one in there will not be disappointed. Just one thing, getting 'Good' from CQC. I think they need a wake-up call, I have been in other care homes and they don’t come up to scratch and are given 'Good'.
27 February 2024
Another visit to see my mam, this has been her home for over 6 years. The hairdresser was doing my mam's hair when I arrived. Lovely homely feel to the home with the smell of home cooking! All areas are bright, clean and most importantly, the service users are well cared for by the amazing care team. Not forgetting the cooks, maintenance man and domestics. The manager has made some positive changes and has had a very positive impact on the home, she is very approachable and listens to any suggestions you may have. A timetable is displayed in the home to show what’s on and when. Entertainers and activities are on most days. I am so thankful that my mam is so well cared for and would definitely recommend Briardene.
13 December 2023
In the short time my mother-in-law has been a resident at Briardene, I have found her to be clean, well fed and comfortable. The staff are caring and approachable. There are plenty of activities, which, hopefully, my mother-in-law will engaged with once she transitions to being in a care home. From what I have seen so far, Briardene appears to be a very good care home.
13 December 2023
I have found Briaredene to be a friendly and hospitable place while visiting. My mother always looks clean and tidy, as well as her room. I like the fact that we can help ourselves to tea and coffee. Overall, very happy with my mother's care.
01 December 2023
Overall my visit was satisfactory, everyone I was in contact with were very friendly and helpful, and the care home was clean, tidy, odour-free, and very festive with the Christmas tree all lit up and decorated.
24 November 2023
It's alright. Comfortable, nice and warm. Friendly.
17 November 2023
After 11 weeks in hospital, my dad was transferred to Briardeme. Although he is not always happy, his care has been excellent. The nurses know him, as do all of the carers. As a family, we know he is in the best place to have all of his needs met.
Latest Reviews for Briardene Care Home
31 July 2025
Lovely place, staff look after my mum very well. One member of staff, in particular, is really nice (she cleans my mums room). Her room is lovely and kept very clean. My mum says "All the staff are nice. They treat you well and don't laugh at you". They treat everyone with respect & dignity.
08 July 2025
We were very upset having to put our mam into a care home, but it was the best decision we made. Her room is bright & homely with her own things around her. The staff are absolutely wonderful. Friendly yet professional and the food is excellent. We can now at last relax knowing hse is safe, cared for and medication totally sorted. The family are alway treat so well & it is a pleasure to visit Briardene. Fantastic garden.
24 June 2025
As a family we thought we were doing our best to keep mum at home for as long as as we could. In reality this wasn't the case as our mum has thrived in the home. She feels safe, is well looked after and loves the company of other residents, staff members and loves joining in with all the activities especially the singing and dancing afternoons. We also take her out for lunches and long drives so she still has freedom but has 24 hr hour care.
24 June 2025
My husband recently moved into this nursing home, and we are very happy with our choice. The staff here is absolutely wonderful - attentive, friendly, and truly caring towards each resident. The facilities are very clean and tidy, and it's clear that maintaining comfort and order is a priority here. It's a relief and a joy to see that my husband is in good hands. Thank you to the entire team for your hard work.
16 May 2025
The carers at Briardene are all very pleasant, helpful and welcoming. They have been excellent with my father and built up a great rapore with him. He seems very settled now and on a whole seems happy I put this down to the care he is getting at Briardene.
03 April 2025
All the staff I have met are absolutely lovely I hold them all in high regard. They have strong sense of care and empathy even when rushed off their feet. I had no sense of care homes until I came to live here and have been totally amazed. I am quite happy here.
14 March 2025
On the day my Uncle died, staff "forgot" to inform his GP and for 2 whole weeks because of this his death wasn't able to be registered. I expected the manager to write or ring me to apologise for this horrendous error but she never once tried to contact me. A week later i rang the home to be told the manager was in a meeting and would I speak to someone else. I said no thank you I would like to talk to her. The staff member told her what I had said so she sent a message back saying she would ring me after the meeting. To this day and its now weeks later she has not contacted me! To be manager of a "care" home and lack any conscience or compassion just beggars belief. Sorry Briardene, I sang your praises until this happened!
05 November 2024
After over a years residency mum has settled in and seems content. The staff are kind and helpful. The admin staff are very helpful too. A big thank you to all the staff at Briardene Care Home.
02 October 2024
Although my mother was only in a very short time before she passed, she was looked after very well as was I as a visitor. One of the nurses was exceptional in his manner and help. I would have no hesitation in recommending Briardene Care Home.
17 July 2024
Mother moved into Briardene Care Home nine months ago and settled in very quickly. The staff and carers are great with her. THe whole place is very clean and she seems to join with most activities.
17 July 2024
Our family has had a very good experience. My partner is well looked after, ther e has been a couple of issues but when I've spoken to management they have done everything to sort it out and they have. It's a very good place for my partner with needs, really recommend Briardene Care Home. Lovely, happy place.
17 July 2024
Overall, great experience, no complaints. My mum never complains, so if she is happy, I'm happy. Staff do an amazing job. Well done all!
21 June 2024
We would like to say thank you to all the staff at Briardene Care Home who looked after our dad for the last twenty-one months, carers, cleaners, laundry, catering, nurses, manager and admin. The care has been exceptional, giving the highest quality of care and consideration throughout. We couldn't have asked for anything more, staff's work has been outstanding. We also appreciate the care and consideration given to our mam whilst she has visited weekly. The care at the end of Dad's life was professional and dedicated. Thank you.
23 April 2024
From the first step though the door, you are welcome. First impression is the key, I found it clean, no smells, and a highly motivated team of domestic engineers, hail the cleaners, I see them as big assets, apart from their duties they mingle well with the residents and nothing is a problem. Nursing staff all on their game. 100% given all the time, even when under pressure. Mangerment always open, any questions are answered. My review consists over a 4-month period and my visits have varied from different times, I can’t fault the staff or the home. Briardene is a top place, anyone wishing to place a loved one in there will not be disappointed. Just one thing, getting 'Good' from CQC. I think they need a wake-up call, I have been in other care homes and they don’t come up to scratch and are given 'Good'.
27 February 2024
Another visit to see my mam, this has been her home for over 6 years. The hairdresser was doing my mam's hair when I arrived. Lovely homely feel to the home with the smell of home cooking! All areas are bright, clean and most importantly, the service users are well cared for by the amazing care team. Not forgetting the cooks, maintenance man and domestics. The manager has made some positive changes and has had a very positive impact on the home, she is very approachable and listens to any suggestions you may have. A timetable is displayed in the home to show what’s on and when. Entertainers and activities are on most days. I am so thankful that my mam is so well cared for and would definitely recommend Briardene.
13 December 2023
In the short time my mother-in-law has been a resident at Briardene, I have found her to be clean, well fed and comfortable. The staff are caring and approachable. There are plenty of activities, which, hopefully, my mother-in-law will engaged with once she transitions to being in a care home. From what I have seen so far, Briardene appears to be a very good care home.
13 December 2023
I have found Briaredene to be a friendly and hospitable place while visiting. My mother always looks clean and tidy, as well as her room. I like the fact that we can help ourselves to tea and coffee. Overall, very happy with my mother's care.
01 December 2023
Overall my visit was satisfactory, everyone I was in contact with were very friendly and helpful, and the care home was clean, tidy, odour-free, and very festive with the Christmas tree all lit up and decorated.
24 November 2023
It's alright. Comfortable, nice and warm. Friendly.
17 November 2023
After 11 weeks in hospital, my dad was transferred to Briardeme. Although he is not always happy, his care has been excellent. The nurses know him, as do all of the carers. As a family, we know he is in the best place to have all of his needs met.